--- title: 'Medical Office Administrator, Evening Shift at Felix' canonical: 'https://feeny.ai/job/medical-office-administrator-evening-shift-felix-canada-5ansk42abzqt' type: 'job' last_seen: '2026-09-11' --- # Medical Office Administrator, Evening Shift at Felix - **Company:** Felix - **Location:** Canada - **Compensation:** $50k–$55k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-13 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/felix/22a58290-f69f-43dd-ac14-5ba20e8369f6 ## Job description ## About Felix Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix creates digital-first solutions that increase access for common healthcare needs such as mental health, sexual health, and daily health. Founded in 2019, Felix’s approach to healthcare encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care — all online at [www.felixforyou.ca](http://www.felixforyou.ca). ## About The Role As our medical office administrator, you will be a key member of the clinical operations team, working cross-functionally with our medical directors, clinical operations team, medical office administration team, and customer support team. You will be principally responsible for assisting in the day-to-day clinical support and administration of our network of healthcare practitioners, maintaining exceptional quality of care, patient confidentiality, and promoting our patient-centric mission of empowering Canadians to take control of their health and well-being. The shift for this role will be: Monday-Friday 3:00pm-11:00pm EST You Will - Work closely with our medical directors and clinical operations team to manage and strategize for the medical pillar at Felix regarding the functionality of our healthcare practitioners. - Own file management: consolidate, update, and maintain electronic files and documents, including labs and referrals. - Help create and follow a robust system to track lab requisitions, ensuring all results and documentation are received in full. Follow an audit process to review requisitions from prior months and contact both labs and patients when results for tests ordered are not received. - Act as the liaison and support between the pharmacy and healthcare practitioner communications. - Schedule, manage, and support healthcare practitioners and patients with audio/video consultations. - Perform other related duties and tasks assigned by the clinical operations manager or medical director. - Work closely with the customer support team. - Help maintain clinical documentation and update training materials. - Assist with responding to faxes and voicemails from external stakeholders. - Perform a variety of administrative and data entry tasks to support our lab management processes. - Assist healthcare practitioners with document management and basic editing of medical and insurance forms. - Perform and be involved in QI/QA initiatives. - As a personal health information delegate, safeguard and protect personal health information. You Have - Must be located in Canada. - Must be available to work a set schedule of Monday-Friday 7am-3pm EST 40 hours a week. - Must be available to work evenings and weekends as needed. - Successful completion of a medical office administration program or equivalent education in a related field. - Minimum 2+ years of experience working as a medical office professional. - Experience working in virtual care is considered an asset. - Technical aptitude and the ability to learn software and systems quickly, experience working with an EMR. - Strong organizational skills and meticulous attention to detail. - Customer service experience is considered an asset. - Exceptional verbal and written communication skills. - Ability to work both collaboratively and independently as we are a virtual-first company. - Fluent in English, bilingual in French is considered an asset. - Must have suitable remote-working environment where the safeguarding of personal health information can be facilitated ## Benefits - Full medical, dental and vision benefits - Maternity/paternity policy - 3 weeks vacation - Stock option grant Location Remote (Canada). We are currently working remotely and open to candidates from anywhere in Canada. Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca. Recruitment Fraud Alert Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives. - Communication: We will only ever contact you from an official @[felixforyou.ca](http://felixforyou.ca) email address. - Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp). - Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process. ## About Felix ## Company Overview - **One-liner**: Felix is Canada's first fully integrated digital healthcare platform, offering on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. - **Entity Type**: Private (Series B) - **Headquarters**: Toronto, Ontario, Canada - **Founded**: 2019 - **Founders**: Emma Stern (Co-Founder, CEO), Kelly Anderson (Co-Founder, COO) ## Core Business - **Primary industry/industries**: Digital Healthcare / Telemedicine / Health Technology - **Target customers**: B2C (direct-to-consumer), with a primary focus on Canadian patients seeking convenient, stigma-free access to lifestyle and everyday healthcare. - **Mission or purpose statement**: To help Canadians live healthier lives by removing obstacles to good health, such as lack of a family doctor, long wait times, and stigma. ## Products & Services - **Weight Loss**: Online consultations and prescriptions for modern weight loss treatments, including generic semaglutide, to help patients lose up to 20% of their body weight. Includes a treatment plan, tools, and ongoing practitioner support. - **Longevity**: A proactive health program that offers blood testing for up to 43 essential health markers, calculates biological age, and creates a personalized plan (medication, supplements, lifestyle changes) to optimize health and extend lifespan. - **Mental Health**: On-demand access to care and treatment plans for mental health conditions. - **Sexual Health**: Treatment for erectile dysfunction, premature ejaculation, genital herpes, and HIV prevention (PrEP). - **Skin Care**: Prescriptions and treatment plans for acne and other skin conditions. - **Hair Loss**: Online consultations and prescriptions for hair loss treatment. - **Women's Health**: Services including birth control and menopause care. - **Other Everyday Health**: Treatment for allergies, migraines, acid reflux, smoking cessation, metabolic health, and diabetes. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metrics**: - Annual Revenue: USD 2.5M (per LinkedIn estimate) - Total Funding: USD 79.3M - Patients served: 1.5M+ (as of mid-2025) - Prescriptions filled: 1M+ - Employees: 138 (LinkedIn, +28.1% YoY) - **Notable Investors/Partners**: - BDC Capital’s Women in Technology Venture Fund (led Series B) - Whitecap Venture Partners (led Series A) - Mantella Venture Partners (led early seed round) - **Growth Signals**: The company has grown from $13.4M in Series B funding in 2023 to serving over 1.5M patients. It has expanded its offering from sexual health to weight loss, longevity, and mental health. The company has grown headcount by 28.1% year-over-year. ## Competitive Advantages - **Integrated, Digital-First Model**: Felix is a fully integrated platform that handles everything from diagnosis to prescription to delivery, all from the patient's home. - **Stigma-Free Approach**: Explicitly designed to remove discomfort and judgment from accessing care for sensitive health issues (e.g., sexual health, weight loss, mental health). - **Canadian-Focused**: Operates exclusively within Canada, with a network of licensed Canadian practitioners and direct insurance billing, making it highly relevant to its target market. - **Exceptional Patient Ratings**: 4.8 on Trustpilot and 4.9 on the App Store, indicating strong user satisfaction and trust. ## Strategic Focus - **Expanding the "Everyday Health" Platform**: Moving beyond its initial sexual health niche into a broad suite of services (weight loss, longevity, mental health, menopause) to become a one-stop shop for everyday healthcare. - **Proactive & Preventative Care**: The introduction of the "Longevity" program signals a strategic shift toward preventative health and personalized medicine, moving beyond reactive treatment. - **Scaling the Team**: With 28% headcount growth and multiple open roles (pharmacists, HR, pharmacy assistants), Felix is actively scaling its operations and clinical capacity. ## Why Work Here - **Mission-Driven**: The work directly impacts the health and well-being of over 1.5M Canadians, offering a clear sense of purpose. - **Innovative Environment**: The company is building a "new kind of healthcare," combining technology with best-in-class medical experts, which is attractive for those in tech, product, and clinical roles. - **Remote-First Culture**: All roles listed are remote within Canada, with a total of 2 offices (HQ in Toronto). The company describes its typical time on-site as "None," indicating a strong remote-first culture. - **Growth Trajectory**: As a Series B company with 28.1% YoY headcount growth and a rapidly expanding product line, there are significant opportunities for career growth and impact. - **Leadership**: Founded by Emma Stern and Kelly Anderson, with a strong leadership team including a Chief Medical Officer and a Chief Pharmacy Officer, indicating a blend of tech and clinical expertise. - **Culture**: The company emphasizes compassion, convenience, and removing stigma, creating a supportive and inclusive work environment. ## Sources 1. [felixforyou.ca](https://www.felixforyou.ca/) 2. [felixforyou.ca/about](https://www.felixforyou.ca/about) 3. [felixforyou.ca/careers](https://www.felixforyou.ca/careers) 4. [builtin.com](https://builtin.com/company/felix-felixforyouca) 5. 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