---
title: 'Medical Secretary at RI Primary Care'
canonical: 'https://feeny.ai/job/medical-secretary-ri-primary-care-ri-6ecn8skwq4gj'
type: 'job'
last_seen: '2026-09-11'
---

# Medical Secretary at RI Primary Care

- **Company:** RI Primary Care
- **Location:** , RI
- **Compensation:** $37k–$46k
- **Posted:** 2026-04-14
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/ripcpc/jobs/4672337006

## Job description

Over the past 30+ years, Rhode Island Primary Care Physician’s Corporation (RIPCPC) has grown to become the largest independent provider association of primary and pediatric care in the state, delivering exceptional care to over 200,000 Rhode Islanders. RIPCPC delivers support services that are essential to providing high quality, cost-effective medicine to patients, while also preserving community-based practices. In 2023, RIPCPC joined [Akido Labs](https://www.akidolabs.com/), becoming a key east coast hub for healthcare innovation within the Akido Care medical network.

Akido Care’s fast-growing medical network is known for its ability to integrate innovative technology into the healthcare infrastructure, relieving the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families.

We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team!

The Opportunity

The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities.

## What you’ll do

- Front Office Operations:

- Greet patients and visitors in a professional and welcoming manner
- Check in patients, verify demographics and insurance information in Epic EHR
- Collect co-payments and process patient payments using point-of-sale systems
- Schedule, reschedule, and confirm patient appointments across multiple providers and locations
- Manage provider calendars and optimize appointment scheduling
- Respond to patient inquiries via phone, email, and patient portal messages
- Register new patients and update existing patient information

Medical Records and Documentation:

- Maintain accurate and confidential patient medical records in Epic EHR
- Scan, file, and organize medical documents and correspondence
- Processing medical records requests and release of information forms
- Ensure compliance with HIPAA regulations and patient privacy standards
- Track and follow up on missing or incomplete documentation
- Prepare charts and documentation for provider review
- Coordinate medical record transfers between facilities and external providers

Administrative Support:

- Transcribe provider notes and communications as needed
- Process prescription refill requests and route to appropriate clinical staff
- Coordinate referrals to specialists and obtain prior authorizations
- Verify insurance eligibility and benefits
- Prepare and submit insurance claims and support documentation
- Handle incoming and outgoing mail and faxes
- Coordinate patient follow-up appointments and recall systems

Communication and Coordination:

- Serve as liaison between patients, providers, clinical staff, and external contacts
- Communicate test results to patients by provider instructions
- Coordinate with other RIPC Medical Group locations for patient care continuity
- Facilitate communication with pharmacies, laboratories, and imaging centers

Quality and Compliance:

- Maintain patient confidentiality and adhere to HIPAA regulations
- Follow office policies, procedures, and clinical protocols
- Participate in quality improvement and compliance initiatives
- Support ACO quality metrics documentation and reporting
- Ensure accurate and timely completion of administrative tasks
- Always maintain professional appearance and demeanor

## Who you are

- Requirements and Qualifications:

- Minimum of 2+ years of experience as a Medical Secretary in Primary Care.
- High school diploma required.
- Self-starter & willingness to learn.
- Strong communication, organizational, and planning skills.
- Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).
- Ability to collaborate with team members on assigned tasks.
- Familiarity with medical terminology and ability to calculate and collect cash transactions.
- Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.

## Benefits

-

- Medical, dental, & vision coverage
- Life insurance - Company paid basic life insurance & voluntary supplemental policies
- Company paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductible
- Voluntary accident insurance
- 401k eligibility at 1-year of employment, immediate vesting of company match once eligible
- Paid time off
- Paid holidays
- Work life balance of primary care office setting

Physical Demands:

- Prolonged periods of sitting at a desk and using a computer.
- Able to sit/stand/walk for long periods of time.
- Must be able to lift 15 pounds at times.

Salary range $37,440—$45,760 USD

Rhode Island Primary Care Physician’s Corporation (RIPCPC) is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

## About RI Primary Care

## Company Overview
- **One-liner**: Rhode Island Primary Care Physicians Corporation (RIPCPC) is a multi-specialty Independent Practice Association (IPA) that connects primary care and specialty physicians to deliver coordinated, high-quality healthcare to over 200,000 Rhode Islanders.
- **Entity Type**: Private (acquired by Akido Labs in 2023)
- **Headquarters**: Cranston, Rhode Island, United States
- **Founded**: 1994
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Healthcare services, Independent Practice Association (IPA), Accountable Care Organization (ACO)
- Target customers: B2B (physician practices, hospitals, health plans) and B2C (patients in Rhode Island)
- Mission or purpose statement: "Empowering physicians to provide their patients with the highest quality healthcare" with a vision of "Medicine... the way it should be!" [ripcpc.com](https://www.ripcpc.com/about)

## Products & Services
- **IPA Network & Support Services**: A multi-specialty network of over 150 primary care physicians (family practice, internal medicine, pediatrics) and over 200 specialty-care members (behavioral health, optometry, ophthalmology, gastroenterology, cardiology). Provides essential support services to preserve community-based practices.
- **Patient-Centered Medical Home (PCMH)**: Implementation of NCQA’s PCMH care delivery model to enhance quality, improve access, and coordinate care across the network.
- **Integra ACO**: An Accountable Care Organization formed with Care New England hospital system, the first of its kind in the region, aiming to build a virtually integrated healthcare system focused on the triple aim: improving quality, reducing costs, and improving patient and physician satisfaction. [ripcpc.com](https://www.ripcpc.com/about)
- **Extended Care Team**: Provides patients access to nurses, pharmacists, social workers, and behavioral health clinicians at no additional cost.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Serves as primary care providers for over 200,000 Rhode Islanders; annual revenue estimated between $5.0M and $25M [linkedin.com](https://www.linkedin.com/company/ripcpc)
- **Notable Investors/Partners**: Akido Labs (parent company, acquired in 2023), Care New England (ACO partner), NCQA (accreditation body)
- **Growth Signals**: Joined Akido Labs in 2023, becoming a key east coast hub for healthcare innovation within the Akido Care medical network [greenhouse.io](https://job-boards.greenhouse.io/ripcpc). Earned NCQA Case Management designation at the highest level (three years). Named one of the 2024 Best Places to Work in the midsize employer category by Providence Business News [linkedin.com](https://www.linkedin.com/company/ripcpc).

## Competitive Advantages
- **Largest Independent IPA in Rhode Island**: Over 30 years of experience and the largest independent provider association of primary and pediatric care in the state.
- **Integrated Care Model**: First-of-its-kind ACO partnership with Care New England, creating a virtually integrated healthcare system that coordinates care across primary care, specialists, and hospitals.
- **Technology-Enabled Innovation**: Under Akido Labs, benefits from integration of innovative technology into healthcare infrastructure, reducing administrative burdens for providers and improving patient experience.
- **High Quality Scores**: Group of primary care doctors has earned the highest quality scores in the region, with robust PCMH implementation across the network.

## Strategic Focus
- **Technology Integration**: Leveraging Akido Care's technology platform to streamline care delivery and reduce provider frustrations.
- **Value-Based Care**: Continued focus on the triple aim (quality improvement, cost reduction, patient/provider satisfaction) through the Integra ACO.
- **Network Expansion**: Growing the network of physicians and specialists while maintaining community-based practices.
- **Care Coordination**: Building Rhode Island's first virtually integrated health care system with coordinated clinical teams.

## Why Work Here
- **Culture**: Named one of the 2024 Best Places to Work in Rhode Island (midsize employer category) by Providence Business News. Employee reviews highlight a strong culture rating of 4.7/5.0 [linkedin.com](https://www.linkedin.com/company/ripcpc).
- **Work Environment**: Employee ratings show Work-Life Balance at 3.5/5.0, Compensation at 3.5/5.0, and Career opportunities at 3.5/5.0 [linkedin.com](https://www.linkedin.com/company/ripcpc).
- **Innovation Hub**: As part of Akido Labs, employees work at the intersection of healthcare and technology, contributing to innovative care delivery models.
- **Mission-Driven**: Opportunity to make a tangible impact on the health of over 200,000 Rhode Islanders while preserving community-based medicine.
- **Location**: Based in Cranston, RI, with multiple offices across the state.
- **Diversity & Inclusion**: Stated commitment to being an equal opportunity employer that celebrates diversity and creates an inclusive environment [ripcpc.com](https://www.ripcpc.com/about/careers).
- **COVID-19 Policy**: All employees must be fully vaccinated for SARS CoV2 (COVID-19) as of October 1, 2021 [ripcpc.com](https://www.ripcpc.com/about/careers).

## Sources
1. [ripcpc.com - Home](https://www.ripcpc.com/)
2. [ripcpc.com - About](https://www.ripcpc.com/about)
3. [ripcpc.com - Careers](https://www.ripcpc.com/about/careers)
4. [greenhouse.io - Jobs at RI Primary Care](https://job-boards.greenhouse.io/ripcpc)
5. [linkedin.com - Rhode Island Primary Care Physicians Corporation](https://www.linkedin.com/company/ripcpc)

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