---
title: 'Meetings and Events Client Operations Manager at Emota'
canonical: 'https://feeny.ai/job/meetings-and-events-client-operations-manager-emota-manchester-r27zph06vx0f'
type: 'job'
last_seen: '2026-09-09'
---

# Meetings and Events Client Operations Manager at Emota

- **Company:** Emota
- **Location:** Manchester, United Kingdom
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/emotainizioengage/jobs/8164567

## Job description

Job Title: Meetings and Events Client Operations Manager

Brand: Emota

Location: UK: Ashby-de-la-Zouch or Manchester (min 2 days a week from nearest office with the remaining 3 days able to be worked remotely)

Reporting to: Director of Meetings and Events

Direct report(s): None

A bit about the role …

You will support the Director of Meetings and Events with process to ensure adherence to client and internal processes and quality of delivery.

On-site travel to live events is minimal.

We offer a comprehensive benefits package to you including volunteer days, enhanced annual leave with an option to buy/sell, company pension, life and health insurance and many other benefits.

What will you be doing …

Project and Operational Support:

- Updating and maintaining client standard operating procedures to support the team with quality and understanding of client requirements
- Supporting the Director of Meetings and Events and Project Directors to ensure team's adherence to all client and internal policies, including compliance, financial and auditing
- Identifying any delivery issues and training needs
- Supporting with health care practitioners compliance reporting
- Work with the Operations Manager to review team resourcing needs
- Open to travel to 1-2 main events per year (UK or international) to stay close to project work, team delivery and better understand client needs

Financial Management:

- Support the Director of Meeting and Events and Project Directors with the review of project budgets and final reconciliations and update financial systems to ensure accuracy
- Support with cost savings reporting, per client processes
- Assistance in maintaining Procim/Tact Plan and Cvent platforms
- Assistance in managing invoicing and client deadlines
- Oversee the financial tracking of all events and conduct regular 'health checks' to ensure positive cash flow through the bi-weekly reports
- Ensure compliance with company and client invoicing processes and aged debt
- Play an active role in the maintenance of Procim within the account and how it works alongside client specific requirements
- Support in HubSpot

Client Operations:

- Become a subject matter expert on client platforms and processes
- Support Director of Meetings and Events in provision of metrics for clients to demonstrate compliance with master service agreement requirements and for business reviews
- Support the Director of Meetings and Events with gathering of data for request for proposals
- Comply with all company and client procedures, including those relating to Health & Safety

Staff Development and Management:

- Support the onboarding of new hires into the team
- Support the Director of Meetings and Events and Project Directors in the identification of training needs for the team and maintain team training records

General:

- Understand, apply and promote our mission, vision and values
- To shape and prioritise own workload to meet goals and deadlines
- Be an ambassador for the agency
- Work with other departments – e.g., IT, Finance and People Services
- Apply and share a full knowledge of our range of services
- To keep up to date with trends in your client industry sector and the meetings and events industry, by reading trade journals and attending relevant forum
- Autonomous in your daily role
- Attendance and contribution at team and company meetings
- To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach

What do you need to have …

- Meetings and Events experience with 6+ years' corporate meetings and events experience within an agency setting
- Experience managing event budgets from initial budget, through revisions and reconciliation
- Financial management skills
- Client liaison skills
- Motivator and professional team member
- Positive and authentic
- A focus on accuracy, detail, consistency and dedicated to customer service
- Intermediate level Excel (can maintain complex spreadsheets)

A bit about us ….

Emota is an award-winning global events agency that creates and delivers engaging, impactful experiences.

Part of Inizio Engage XD, we are an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the delivery of live and virtual experiences, film, digital, and immersive content. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

## About Emota

## Company Overview
- **One-liner**: Emota is a global experiential agency that designs and delivers live and virtual events, exhibitions, and congress experiences, with a strong heritage in healthcare.
- **Entity Type**: Private (subsidiary of Inizio Engage, part of the Inizio group)
- **Headquarters**: London, United Kingdom
- **Founded**: 1979 (as legacy agencies; current Emota brand formed from merger of WRG and Ashfield Event Experiences)
- **Founders**: Not publicly available (the company emerged from a merger of existing agencies)

## Core Business
- **Primary industry**: Events Services (experiential marketing, live events, exhibitions)
- **Target customers**: B2B — primarily global pharmaceutical and life sciences companies, also financial services, energy, technology, and consumer goods
- **Mission**: To create purposeful connections by combining intelligent creativity, deep expertise, and delivery excellence – changing how audiences think, feel, and act in ways that have immediate and lasting benefits for brands.

## Products & Services
- **Meetings & Events**: End-to-end management of global meetings, conferences, and incentive events, from strategy to on-the-ground execution.
- **Exhibitions & Brand Experiences**: Design and production of congress booths, exhibit stands, and immersive brand activations (e.g., the award-winning sustainable booth for AstraZeneca at ASCO 2025).
- **Congress & Conventions**: Full-service support for participation in major industry congresses, including compliance, venue sourcing, travel management, and technical production.
- **Digital & Film Studio**: Virtual event platforms, digital content, and film production.
- **Specialty Practices**: Sustainability consulting, DEI center of excellence, behavioural science (Principal Behavioural Science Consultant on staff), healthcare compliance.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Emota is a private subsidiary within Inizio)
- **Key Metric**: Partners with 19 of the top 20 global pharmaceutical companies; average client relationship lasts three times the industry average; client satisfaction rating of 9/10.
- **Notable Investors/Partners**: Part of Inizio Engage, which itself is a division of Inizio (a market-leading commercialization partner). Key clients include AstraZeneca, Roche, Merck.
- **Growth Signals**: Headcount growth of +26.6% YoY (LinkedIn data, though company site claims “over 500” employees); active job postings increased 333.3% year-over-year; recent sustainability awards (C&IT Impact Award, ERA Sustainability Award).

## Competitive Advantages
- **Unrivalled healthcare expertise**: Decades of experience in a highly regulated sector, with deep compliance and medical knowledge built into every project.
- **Longest-lasting client relationships**: Average tenure triple the industry norm, indicating trust and repeat business.
- **Integrated capabilities**: Draws on the wider Inizio Engage ecosystem (commercial, medical affairs, patient solutions) to create richer experiences.
- **Award-winning sustainability**: Demonstrated leadership in sustainable event design (e.g., carbon-reducing booth for AstraZeneca that drew 41% of ASCO attendees).
- **Behavioural science approach**: In-house Principal Behavioural Science Consultant ensures creativity is grounded in proven psychology.

## Strategic Focus
- **Sustainability**: Embedding environmental responsibility into all offerings (reusable booth designs, carbon reduction).
- **DEI**: Dedicated Director of DEI Center of Excellence, integrating diversity and inclusion into client work.
- **Digital innovation**: Expanding virtual and hybrid event capabilities through the Digital Studio.
- **Talent growth**: Aggressive hiring across project management, production, and creative roles to support global expansion.

## Why Work Here
- **Culture**: Emphasises empowerment, ethical practice, and collaboration (“We work as one”). Recognised with the Mind Gold Award for workplace wellbeing.
- **Work model**: Hybrid – at least 2 days per week in one of the offices (Ashby-de-la-Zouch, Manchester, London, or Philadelphia).
- **Values**: Positivity, straight-forward communication, making change happen.
- **Growth opportunities**: Clear career paths from Project Coordinator to Project Director; exposure to global pharma clients and complex, high-impact projects.
- **Benefits**: Commitment to learning & development, mental health support, and charitable/social activities.
- **Team**: Over 500 global employees across 6 countries; strong mentorship from experienced industry leaders.

## Sources
1. [emotaexperiences.com](https://emotaexperiences.com/) – Company home page with service descriptions and work highlights
2. [emotaexperiences.com/about-emota](https://emotaexperiences.com/about-emota/) – About page, history, leadership, values
3. [emotaexperiences.com/careers](https://emotaexperiences.com/careers/) – Careers page with culture, locations, open roles
4. [linkedin.com/company/emota-experiences](https://www.linkedin.com/company/emota-experiences) – LinkedIn profile with employee count, growth, departments, locations
5. [inizioengage.com/specialist-brands-emota](https://inizioengage.com/specialist-brands-emota/) – Inizio Engage specialist brands page with capabilities and leadership

## Other roles at Emota

- [Meetings and Events Project Co-ordinator](https://feeny.ai/job/meetings-and-events-project-co-ordinator-emota-london-phgdatge24y6) — London, United Kingdom
- [Meetings and Events Project Co-ordinator](https://feeny.ai/job/meetings-and-events-project-co-ordinator-emota-manchester-0rkd62j5859b) — Manchester, United Kingdom
- [Meetings and Events Client Operations Manager](https://feeny.ai/job/meetings-and-events-client-operations-manager-emota-ashby-de-la-zouch-jd6yz9j1w92r) — Ashby-De-La-Zouch, United Kingdom
- [Meetings and Events Project Manager](https://feeny.ai/job/meetings-and-events-project-manager-emota-philadelphia-g718pphjn66h) — Philadelphia, PA
- [Meetings and Events Project Director](https://feeny.ai/job/meetings-and-events-project-director-emota-manchester-3hwpb45s4wte) — Manchester, United Kingdom
- [Environments Designer](https://feeny.ai/job/environments-designer-emota-manchester-2c7b4wr6h996) — Manchester, United Kingdom
- [Meetings and Events Project Manager](https://feeny.ai/job/meetings-and-events-project-manager-emota-manchester-kshx1ky2vynd) — Manchester, United Kingdom
- [Meetings and Events Project Manager](https://feeny.ai/job/meetings-and-events-project-manager-emota-ashby-de-la-zouch-y5hk8yb8bf5z) — Ashby-De-La-Zouch, United Kingdom
- [Project Coordinator - Event Production](https://feeny.ai/job/project-coordinator-event-production-emota-ashby-de-la-zouch-yrzv0npfjmdk) — Ashby-De-La-Zouch, United Kingdom / London, United Kingdom / Manchester, United Kingdom
- [Production Manager](https://feeny.ai/job/production-manager-emota-london-hmbw8ez0vdcm) — London, United Kingdom / Manchester, United Kingdom