--- title: 'Member Advocate (Contractor) at Sana Benefits' canonical: 'https://feeny.ai/job/member-advocate-contractor-sana-benefits-remote-g1rrs46xrre1' type: 'job' last_seen: '2026-09-12' --- # Member Advocate (Contractor) at Sana Benefits - **Company:** Sana Benefits - **Location:** Remote - **Compensation:** $55k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-24 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/sanabenefits/9fcb2219-1e83-449f-bc32-4cad1b4e8459 ## Job description Sana’s vision is simple yet bold: make healthcare easy. We all know navigating healthcare in the U.S. is confusing, costly, and frustrating -- and our members are used to feeling that pain. That’s why we’re building something different: affordable health plans designed around Sana Care, our integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them. Whether it’s a quick prescription refill or guidance through a complex medical journey, Sana Care makes it feel effortless to get the right care at the right time. And for employers and brokers, we’ve built intuitive tools to make managing health benefits just as seamless. We are looking for a hard-working, empathetic Member Advocate (Contractor) to join our customer support. We’re building a team of social workers, patient advocates, health coaches, nutritionists, and nurses to support our members in solving everyday problems. If you love solving hard problems that make people’s lives easier, come build with us. What you will do: - Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email). - Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps. - Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers. - Give feedback to the product team about member support issues so they can design better experiences. - Generally strive to make sure members feel taken care of and love our service. About you: - Bilingual (English and Spanish) preferred but not required - Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred. - Comfortable with remote work. - Excellent communicator. - Strong preference for candidates fluent in Spanish and English. - Some knowledge of healthcare and/or insurance benefits preferred. - Entrepreneurial. Self-directed. Excited to build something from scratch. - Values-oriented. You care about making our healthcare system work better for people and business owners. - Gritty. You aren’t worried about getting your hands dirty and working hard when you need to. - Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description. - Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development. Benefits: - Remote company with a fully distributed team – no return-to-office mandates - Direct positive impact on members’ lives – wait until you see the positive feedback members share every day ## About Sana Founded in 2017, Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It’s the foundation of everything we build: ensuring members can easily access high-quality, affordable care while employers and brokers have the tools they need to manage company benefits with confidence. We’ve been remote-first since day one, with a fully distributed team across the U.S. We value curiosity, ownership, and speed — and we build in the open, together. If you’re energized by solving complex, meaningful problems and want to help reshape how healthcare works from the inside out, we’d love to meet you. ## About Sana Benefits ## Company Overview - **One-liner**: Sana Benefits is a health insurance company that delivers simple, affordable, and high-quality health benefits for small and midsize businesses by combining insurance plans, virtual primary care, and care navigation into a single experience. - **Entity Type**: Private (Series B) - **Headquarters**: Austin, TX, United States - **Founded**: 2017 - **Founders**: Will Young (CEO & Co‑founder), Nathan Hackley (Co‑founder) ## Core Business - **Primary industry**: Health insurance / employee benefits - **Target customers**: Small and midsize businesses (SMBs) - **Mission**: “Make healthcare easy, understandable, accessible, and affordable.” ## Products & Services - **Health insurance plans**: Comprehensive medical, dental, and vision coverage tailored to SMBs. - **Sana Care**: Virtual primary care service offering unlimited access to personalized medical guidance. - **Care navigation**: Expert‑led support to help members find the right care and reduce costs. All products are delivered through a unified platform that replaces fragmented, expensive systems. ## Market Standing - **Valuation**: Not publicly disclosed (last known round: $60M Series B in June 2022). - **Key Metric**: **Total Funding** – $107M (per company website) / $106.8M (LinkedIn). **Annual Revenue** – Approximately $15M (LinkedIn estimate). **Members** – 30,000+ (company site). - **Notable Investors**: Trust Ventures, Gigafund (led Series A, B, and seed rounds). - **Growth Signals**: $320M+ saved in medical billing for members; 30,000+ members served; fully remote workforce; partnerships such as with Miga (September 2023). In November 2023 the company laid off approximately half its staff (~73 employees) as venture funding declined, reflecting a strategic reset [linkedin.com/company/sana-benefits]. ## Competitive Advantages - **Integrated model**: Combining insurance, primary care, and navigation in one place reduces complexity and cost for small businesses. - **SMB focus**: Dedicated to the underserved small‑business segment with a tailored, easy‑to‑use experience. - **Remote‑first culture**: Attracts distributed talent and keeps costs lean. - **Mission‑driven**: Strong emphasis on fixing a broken healthcare system, which resonates with both customers and employees. ## Strategic Focus - **Current priorities**: Rebuilding after the 2023 workforce reduction; continuing to scale member growth; deepening partnerships (e.g., Miga) and expanding virtual care offerings. ## Why Work Here - **Culture**: Values of “Be Curious, Embrace Change, Ship It, Take Ownership” (BEST). Emphasis on transparency, respect, empowerment, and compassionate candor. - **Work model**: Fully remote‑first company; distributed across the U.S. and several other countries. Monthly stipend to work away from home. - **Perks**: Competitive salary and equity, flexible PTO, medical/dental/vision insurance, 401(k), paid maternity and parental leave, annual learning stipend. - **Employee ratings**: 4.3/5 on Glassdoor (133 reviews), with top scores for work‑life balance (4.7) and culture (4.6). [linkedin.com/company/sana-benefits] ## Sources 1. [sanabenefits.com/who-we-are](https://www.sanabenefits.com/who-we-are/) 2. [sanabenefits.com/careers](https://www.sanabenefits.com/careers/) 3. [jobs.lever.co/sanabenefits](https://jobs.lever.co/sanabenefits) 4. [linkedin.com/company/sana-benefits](https://linkedin.com/company/sana-benefits) 5. [theorg.com/org/sana-benefits](https://theorg.com/org/sana-benefits) ## Other roles at Sana Benefits - [Contractor- Advanced Practice Provider (Nurse Practitioner or Physician Associate)](https://feeny.ai/job/contractor-advanced-practice-provider-nurse-practitioner-or-physician-associate-w427pyxpqwh7) - [Claims Processor](https://feeny.ai/job/claims-processor-sana-benefits-remote-1hahs3x0qmsn) - [Underwriter](https://feeny.ai/job/underwriter-sana-benefits-remote-t7fc6970q8yj) - [Physician](https://feeny.ai/job/physician-sana-benefits-remote-v7vdcgx1gnfm)