---
title: 'Member Care Operations Workforce  Lead at Neko Health'
canonical: 'https://feeny.ai/job/member-care-operations-workforce-lead-neko-health-new-york-p4h7ztx0f8m2'
type: 'job'
last_seen: '2026-11-08'
---

# Member Care Operations Workforce  Lead at Neko Health

- **Company:** [Neko Health](https://feeny.ai/companies/neko-health)
- **Location:** New York, NY
- **Compensation:** $171k–$209k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/neko-health/3b37b936-0323-40c1-bedb-acb13645e0a3

## Job description

Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

## Role Purpose

Great service doesn’t happen by accident. It happens when someone sees demand coming, plans for it with precision, and makes sure the right people are in the right place, at the right time, in the right way. Neko Health is building a new kind of healthcare: proactive, human, and built around the member. Behind every call answered, every message returned, and every clinic visit that runs smoothly is a team that was in the right place at the right time. Right now, the workforce and analytics foundations that make that possible across our markets are still being built, and you would shape them. As Member Care Operations Workforce Lead, you will set the vision and strategy for how Member Care Operations forecasts, plans, and optimises its people. That strategy will use data and analytics to anticipate demand across an ever changing mix of channels, and it will fit into our wider Operations architecture. All of it serves one common goal: to reinforce the Neko brand in everything we do and to exceed expectations every time. You will use AI and analytics to make it faster, sharper, and more predictive, without losing the human care at its heart. You will work cross functionally across the whole of Neko, partnering with teams in every function and region. The scope is global, so you will need to hold one consistent standard while respecting the nuance of each market, language, and labour environment. We are scaling aggressively, and this is the moment to get it right, before the gap is too deep to unwind. If you want to build something extraordinary, something members feel every time they reach us, this is the role.

What You’ll Deliver in the First 6 to 12 Months

- Build and maintain data driven global and regional demand forecasts across a dynamic, evolving mix of channels (such as phone, email, chat, and messaging), adapting models as new channels launch, volumes shift between them, and member preferences change. Factor in bookings, scan volumes, campaigns, market launches, and seasonality.
- Create capacity plans and schedules that balance service levels, team wellbeing, and cost across time zones, languages, and sites.
- Plan staffing for new market and clinic launches, from opening headcount to ramp up curves.
- Manage real time operations: monitor queues, adjust staffing, and coordinate intraday changes, including follow the sun and cross region coverage.
- Own scheduling processes (shift bids, leave, absence, swaps) while ensuring compliance with local labour laws and working time rules in each country.
- Track, analyse, and report on key metrics such as service level, occupancy, adherence, shrinkage, and forecast accuracy.
- Produce global headcount and hiring plans with Member Care leaders and Talent Acquisition, including onboarding and training schedules.
- Design scalable WFM processes, standards, and playbooks that new markets can adopt quickly.
- Evaluate, implement, and optimise WFM tooling, and explore automation and AI to improve forecasting, scheduling, and analytics.
- Build dashboards and regular reporting for leadership, using analytics to surface trends and flag risks early.
- Coach regional leads and team managers on WFM best practices.

## Minimum Requirements

- 5+ years in workforce management, ideally in a high growth, multichannel, multisite or multicountry service operation.
- Proven experience supporting international expansion or launching new markets.
- Strong forecasting, capacity planning, and analytical skills, with high comfort in Excel/Sheets and SQL or a BI tool.
- Hands on experience with WFM platforms (e.g. NICE, Verint, Assembled, Genesys, or similar).
- Familiarity with Zendesk or comparable support tooling.
- Analytical mindset with the ability to turn data into clear recommendations.
- Excellent communication and stakeholder management skills across cultures and time zones.
- Calm, proactive approach to real time changes.
- Working knowledge of labour regulations across multiple countries is a plus.
- Fluent English; additional European languages are a plus.

## Preferred

- Experience in healthcare, wellness, or premium consumer service.
- Experience building WFM from early stage to a global function.
- Experience with process automation or AI assisted workflows.

## About Neko Health

## Company Overview
- **One-liner**: Neko Health is a healthcare technology company that has engineered a proprietary, data-driven preventive health scan to detect early signs of disease in otherwise healthy individuals.
- **Entity Type**: Private (Funding Stage: Series A)
- **Headquarters**: Stockholm, Sweden
- **Founded**: 2018
- **Founders**: Daniel Ek (Co-founder, also founder/CEO of Spotify) and Hjalmar Nilsonne (Co-founder)

## Core Business
- Primary industry/industries: Healthcare Technology, Preventive Medicine, Clinical Diagnostics
- Target customers: B2C – Health-conscious individuals; B2B Potential – Self-insured employers
- Mission or purpose statement: “To provide healthcare that’s proactive instead of reactive – so that people can live longer, healthier lives.”

## Products & Services
- **[The Neko Health Scan]**: A 60-minute, full-body health check that captures millions of data points across the skin, heart, blood, and circulation using four proprietary devices (Derma, Spectrum, Echo, and Neko Lens). Includes an unrushed consultation with a doctor where results are discussed immediately. The scan is priced at approximately 2750kr (~$260) in Sweden and is designed for asymptomatic, healthy individuals looking for prevention.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (as of mid-2026).
- **Key Metric**: Total Funding – **$325.1M** (one prior funding round).
- **Notable Investors/Partners**: Backed by “investors who have built and scaled some of the most ambitious technology companies of the last two decades” (individual names not publicly listed on career page). The company has strong ties to the tech and startup ecosystem.
- **Growth Signals**: Over 1,000 employees (more than half in clinical roles). Aggressive expansion with active clinic locations in London, Manchester, Birmingham, Stockholm, and plans for more. Job postings have increased +344.4% year-over-year (as of mid-2026), indicating rapid scaling.

## Competitive Advantages
- **Proprietary Hardware**: All four scanning devices are designed, engineered, and assembled in-house in Stockholm, creating a hard-to-replicate technological moat.
- **Integrated Clinical Model**: Unlike traditional clinics or digital health apps, Neko combines its proprietary hardware with on-site doctors, clinical researchers, and data science under one roof with a low patient volume per doctor ( ~9 members/day vs. 30+ in standard care). This enables a focus on prevention, not just treatment.
- **Data Moat**: The system captures millions of structured data points per scan, allowing for peer benchmarking and longitudinal tracking over years, creating a powerful, network-effect dataset for preventive health insights.
- **Leadership**: Co-founded by Daniel Ek (Spotify) and Hjalmar Nilsonne.

## Strategic Focus
- **Scaling the Scan Room**: Neko is actively testing a second-generation modular scan room platform designed to capture more signals and scale to new locations.
- **Global Expansion**: Opening new clinics across the UK and Europe, with a clear intent to make the service more accessible.
- **Clinical Research & Governance**: Continued focus on validating their devices with clinical studies and building a clinical leadership team (including ex-NHS and Amazon Health executives) to establish preventive care as a formal clinical discipline.

## Why Work Here
- **Mission-Driven**: The company was founded to solve the fundamental problem of late-stage diagnosis by focusing on prevention. The work is presented as having a direct, positive impact on human longevity.
- **Culture & Engineering**: The company actively showcases a deep engineering culture where “clinical insight can become a hardware iteration overnight.” Clinicians and engineers share the same floor, fostering rapid iteration and innovation.
- **Compensation & Benefits**: Salaries are benchmarked via market research. Benefits include comprehensive Medical, Dental, and Vision Insurance, 401K, Paid Time Off, Life Insurance, Disability Insurance, CME Days, and Commuter Benefits.
- **Work Model**: Roles are **on-site** at specific clinic locations. Training for medical roles is fully paid. The interview process is designed to give candidates a feel for the culture and mission.
- **Growth Trajectory**: With 80+ active job postings and triple-digit growth in hiring, the company is in a high-growth phase, offering significant career development opportunities.

## Sources
1. [nekohealth.com](https://www.nekohealth.com/en)
2. [nekohealth.com](https://www.nekohealth.com/us/en/about)
3. [linkedin.com](https://www.linkedin.com/company/nekohealth)
4. [nekohealthcareers.com](https://www.nekohealthcareers.com/)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/neko-health)

## Other roles at Neko Health

- [Executive Assistant Lead, SE](https://feeny.ai/job/executive-assistant-lead-se-neko-health-stockholm-dhmpf944r4gm) — Stockholm, Sweden
- [Lead Program Manager](https://feeny.ai/job/lead-program-manager-neko-health-stockholm-03r6ashx54yb) — Stockholm, Sweden
- [Medical TA Lead](https://feeny.ai/job/medical-ta-lead-neko-health-new-york-gs9pbmxnm77b) — New York, NY
- [Family Medicine Physician](https://feeny.ai/job/family-medicine-physician-neko-health-miami-7xghg55er0y7) — Miami, FL
- [Physician](https://feeny.ai/job/physician-neko-health-miami-0cncf2wwvecp) — Miami, FL
- [Nurse Practitioner](https://feeny.ai/job/nurse-practitioner-neko-health-miami-yqddgxx21cdh) — Miami, FL
- [Nurse Practitioner](https://feeny.ai/job/nurse-practitioner-neko-health-washington-2dfedzz2enhm) — Washington, DC
- [Field Service Engineer](https://feeny.ai/job/field-service-engineer-neko-health-london-r80d8mtp4ejc) — London, United Kingdom
- [Principal Clinical Scientist, Medical Devices & AI](https://feeny.ai/job/principal-clinical-scientist-medical-devices-ai-neko-health-new-york-ye048s51gzqa) — New York, NY
- [Laboratory Technical Supervisor](https://feeny.ai/job/laboratory-technical-supervisor-neko-health-new-york-ns3kqabf7p86) — New York, NY