--- title: 'Member Engagement Coordinator at Jukebox Health' canonical: 'https://feeny.ai/job/member-engagement-coordinator-jukebox-health-remote-7mbz9hp1ryvs' type: 'job' last_seen: '2026-11-02' --- # Member Engagement Coordinator at Jukebox Health - **Company:** Jukebox Health - **Location:** Remote - **Work type:** remote - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-11-02 - **Apply:** https://job-boards.greenhouse.io/jukeboxhealth/jobs/4450415009 ## Job description At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking a compassionate and detail-oriented Member Engagement Coordinator to serve as the primary point of contact for clients and partner care coordinators in our service delivery process. You'll be the first voice our members hear on their Jukebox Health journey and their go-to contact from there. You'll guide each member from first call through their post-project completion satisfaction survey and everything in between. Specifically, scheduling initial occupational therapy evaluations, owning the front line for member communications, answering questions, resolving concerns and bringing in the right teammates when needed. You'll also be a responsive point of contact for our health plan and referral partners. If you lead with warmth, move with urgency, and take pride in the quality of every member interaction, we'd like to hear from you. ## Key Responsibilities Proactive outbound communication - Make high-volume outbound calls throughout the member journey, starting with newly referred members who are often meeting Jukebox Health for the first time - Schedule members with their assigned occupational therapist to start the home modification process, and make appointment reminder calls throughout to confirm attendance, address concerns, and reschedule when needed - Keep members informed on their projects with timely updates and clear next steps, to reduce member friction and prevent avoidable escalations Inbound member support - Handle all inbound communication with care, including callback requests - Quickly pull together member and program information to resolve questions and hand off to the right internal team with clear context when necessary - Document every interaction accurately and on time in our internal CRM Partner communication - Respond to health plan and referral partners with clear, professional writing - Apply each partner's specific program rules and requirements when handling projects - Uphold Jukebox Health's values and communication standards with every touchpoint Quality growth and scale - Participate in call reviews and coaching, and use feedback to keep improving - Share what you hear from members and partners to help us improve our guides, tools, and processes - Adopt updates quickly as they roll out; participate in testing new features, provide feedback so we can iterate, and lead with a can-do attitude ## Qualifications Required - 2+ years in a high call volume, customer-facing role involving phone-based work, care coordination, or client services - A genuine commitment to members and to delivering a great experience, including a track record of going the extra mile - Ability to build rapport quickly and communicate with empathy, especially with older adults or high-needs populations - Ability to switch context quickly between stakeholders with different needs (members, caregivers, occupational therapists, project managers, and health plan partners) - Comfort in an environment where processes evolve quickly, with the flexibility to absorb new guidance and keep quality high through the change - Excellent verbal and written communication - Strong organization and follow-through - Comfort working in a remote, tech heavy environment where you'll move between multiple tools throughout the day, including a CRM, a cloud phone system, email, text, and messaging platforms, and keep information accurate across all of them ## Preferred - Experience in healthcare, managed care, home health, or social services - Familiarity with Medicaid programs, waiver programs, or health plan operations - Spanish language proficiency ## How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401(k) immediately upon hire - Generous candidate referral program Time Away - Unlimited PTO + 10 paid holidays Remote First Team Remote First Team - $1000 stipend you can use towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation: $65,000 - 75,000/year + new hire company equity ## About Jukebox Health ## Company Overview - **One-liner**: Jukebox Health partners with health plans to assess member needs and implement targeted home interventions—such as home modifications, durable medical equipment, and adaptive technology—to help older adults and high-needs populations live safely and independently at home. - **Entity Type**: Private (Series A) - **Headquarters**: New York, New York, United States - **Founded**: 2020 - **Founders**: Romanos Fessas (CEO & Co-Founder); additional co-founders not publicly disclosed ## Core Business - **Primary industry/industries**: Healthcare IT / Home and Community Based Services (HCBS) / Geriatric Care - **Target customers**: B2B – Managed care organizations, Medicaid/Medicare dual-eligible health plans, and other health plan operators - **Mission or purpose statement**: “Empower everyone to live safer, healthier, more independent lives at home” (from their careers page) ## Products & Services - **Jukeboxessential**: Baseline home modification and environmental service program designed to meet HCBS waiver requirements, offering compliant modifications at scale. - **Jukeboxenhance**: Enhanced program that includes clinician-led home assessments, targeted interventions, and durable medical equipment (DME) to reduce personal care assistant (PCA) hours and high-cost events. - **Jukeboxempower**: Predictive analytics and data engineering service that identifies high-risk members, prioritizes interventions, and forecasts ROI for health plans. - **Braided Health (CareAssist™ platform)**: AI-powered care management “sidecar” acquired in April 2026, which integrates with existing health plan systems to surface actionable insights, streamline caseload triage, and reduce documentation burden for care managers. - **Vetted Contractor Network**: A managed network of home service providers that scope, bid, and complete approved interventions nationwide. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Total funding raised – $25.71M (Series A, last round $20.62M approximately 1 year ago) - **Notable Investors/Partners**: Valtruis, Primary Venture Partners, Mosaic General Partnership, The Home Depot (via Home Depot Ventures), Evidenced Capital, Meridian Street Capital - **Growth Signals**: - Acquired Braided Health on April 1, 2026, expanding into AI-driven care management for dual-eligible populations. - Reported 4.2x ROI from avoidable PCA spend, 78 NPS from health plan members, and an average project completion time of 26 days. - 23 active job listings on Greenhouse as of mid-2026, indicating ongoing scaling across operations, clinical roles, and contractor network. - Works with “several of the nation’s largest Medicaid plan operators” (per PRNewswire). ## Competitive Advantages - **Proprietary dataset** linking functional health status and environmental conditions to financial outcomes, enabling precise ROI modeling. - **Clinician-led in-home assessments** (occupational therapists) that capture findings traditional programs miss, feeding into a tech-enabled platform. - **End-to-end service model** – from predictive analytics and care planning to contractor management and project completion – all managed under a single partner. - **Integration with health plan workflows** via the Braided Health acquisition, providing a “sidecar” that works alongside existing legacy systems without requiring replacement. ## Strategic Focus - Expanding the integrated care platform by connecting in-home clinical data with care management processes to lower total cost of care for high-need, dual-eligible populations. - Scaling AI-driven predictive intelligence to identify at-risk members earlier and intervene before costs spike. - Deepening partnerships with managed care organizations and meeting HCBS waiver requirements across more states. ## Why Work Here - **Mission-driven culture**: Focus on improving independence and safety for older adults and people with disabilities, with measurable impact on member outcomes. - **Growth trajectory**: Fast-growing healthcare services company backed by top venture capital firms and The Home Depot, with recent acquisition signaling expansion. - **Diverse roles**: Opportunities range from clinical (occupational therapists, travel OTs) to operations (general contractors, project coordinators) and corporate functions (finance, partner success, clinical innovation). - **Remote/hybrid policy**: Not explicitly stated, but many roles are location-specific (e.g., Boston, MA; Des Moines, IA; New York, NY) suggesting a mix of remote and office-based arrangements. Contractor roles are distributed nationwide. - **Engineering & data culture**: Emphasis on data engineering, predictive analytics, and AI-powered tools for care managers, appealing to those interested in healthcare technology. ## Sources 1. [jukeboxhealth.com](https://jukeboxhealth.com/) 2. [job-boards.greenhouse.io/jukeboxhealth](https://job-boards.greenhouse.io/jukeboxhealth) 3. [cbinsights.com](https://www.cbinsights.com/company/jukebox-health) 4. [linkedin.com](https://www.linkedin.com/company/jukebox-health) 5. [prnewswire.com](https://www.prnewswire.com/news-releases/jukebox-health-acquires-braided-health-to-expand-ai-driven-integrated-care-platform-for-high-needs-duals-302730949.html) ## Other roles at Jukebox Health - [Copy of Contracted In-Home Occupational Therapist](https://feeny.ai/job/copy-of-contracted-in-home-occupational-therapist-jukebox-health-waukesha-226akg451khz) — Waukesha, WI - [Contracted In-Home Occupational Therapist](https://feeny.ai/job/contracted-in-home-occupational-therapist-jukebox-health-buffalo-5ry2nm1szr9s) — Buffalo, NY - [Contracted In-Home Occupational Therapist](https://feeny.ai/job/contracted-in-home-occupational-therapist-jukebox-health-new-york-5sj92tpj30vc) — New York, NY - [Regional Project Manager (Construction)](https://feeny.ai/job/regional-project-manager-construction-jukebox-health-worcester-znt777fyt4aj) — Worcester, MA - [Regional Project Manager (Construction)](https://feeny.ai/job/regional-project-manager-construction-jukebox-health-new-york-nj6d3t60f6m0) — New York, NY - [Regional Project Manager (Construction)](https://feeny.ai/job/regional-project-manager-construction-jukebox-health-boston-5gn34s83x4qw) — Boston, MA - [Construction Project Operations Coordinator](https://feeny.ai/job/construction-project-operations-coordinator-jukebox-health-remote-mw1mpr5qxgwc) - [Contracted In-Home Occupational Therapist](https://feeny.ai/job/contracted-in-home-occupational-therapist-jukebox-health-toledo-emac5pb0fdzb) — Toledo, OH - [Contracted In-Home Occupational Therapist](https://feeny.ai/job/contracted-in-home-occupational-therapist-jukebox-health-lima-zbn8m4hwstyp) — Lima, OH - [General Contractor - Home Modifications](https://feeny.ai/job/general-contractor-home-modifications-jukebox-health-youngstown-e7k4enk4esf1) — Youngstown, OH