---
title: 'Member Experience & Operations Manager at FoundersCard'
canonical: 'https://feeny.ai/job/member-experience-operations-manager-founderscard-spring-w2dsgv0yvbt4'
type: 'job'
last_seen: '2026-10-19'
---

# Member Experience & Operations Manager at FoundersCard

- **Company:** FoundersCard
- **Location:** Spring, TX
- **Compensation:** $90k–$115k
- **Work type:** onsite
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.lever.co/founderscard/f6068630-2500-4cf7-9235-5392cd3c97c8

## Job description

FoundersCard is hiring a Director, Member Experience & Lifecycle Marketing to own our members' experience from the moment they join through every renewal. This is a hands-on retention and lifecycle marketing role for someone who is obsessed with member feedback, catches churn risk before it happens, and builds the campaigns and cross-functional fixes that turn insight into renewals. This role is based in our Spring/Houston office. This is an in-office role requiring 4-days a week at the Spring, Texas office*

## What You'll Own

- Own day-to-day member operations across onboarding, renewals, card fulfillment, benefit redemptions, and other critical member touchpoints.

- Identify and eliminate friction across the member journey by improving workflows, documentation, SOPs, and cross-functional processes.

- Partner closely with Member Support to identify recurring member issues, understand root causes, and drive solutions with Product, Partnerships, and Operations.

- Analyze member health signals, including engagement, benefit usage, support trends, and renewals, to identify opportunities to improve the member experience and retention.

- Track benefit performance and operational issues, partnering with Partnerships to ensure benefits are accurate, easy to understand, and working as intended.

- Build and maintain actionable reporting around member experience, engagement, retention, and key operational metrics.

- Support member communications, including onboarding, engagement, and renewal messaging, in partnership with Marketing.

- Lead special projects that improve the member experience or make our operations more effective and scalable.

What Success Looks Like You’ll make the FoundersCard experience easier, more reliable, and more valuable for members. Success looks like:

- Smooth, reliable member operations with fewer errors, delays, and escalations.

- Higher member engagement and stronger renewal performance.

- Recurring member issues identified early and solved at the root.

- Clear, scalable processes that teams consistently follow.

- Better visibility into the health of the member experience through useful reporting and insights.

- Strong cross-functional partnerships with Support, Partnerships, Product, and Marketing.

## What You Bring

- 5+ years of experience in operations, customer or member experience, account management, or a similar role. Experience in membership, subscription, hospitality, or service businesses is a plus.

- Strong operational judgment and a track record of taking ownership of work from problem identification through resolution.

- Highly organized and process-minded, with an ability to turn messy situations into clear, scalable systems.

- Strong analytical skills and comfort using spreadsheets, reporting tools, and data to identify trends and make decisions. Experience with Looker or similar tools is a plus.

- Clear written and verbal communication skills and comfort working across multiple teams.

- Experience with HubSpot, Help Scout, or similar CRM and support platforms is a plus.

- Fluency with AI tools and an ability to use them to work more efficiently and improve processes.

- A genuine focus on creating a great member experience and a willingness to jump in wherever needed.

## About FoundersCard

## Company Overview
- **One-liner**: FoundersCard is a membership community that empowers entrepreneurs and business leaders with premium benefits, insider experiences, and networking opportunities through partnerships with 500+ premium brands.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: New York, New York, United States (540 Madison Ave, 29th Floor, NY 10022)
- **Founded**: 2009
- **Founders**: Eric Kuhn (who previously founded VarsityBooks, took it public on NASDAQ, and later rebuilt it after delisting)

## Core Business
- Primary industry: Information Services / Membership Benefits & Networking
- Target customers: B2C/B2B hybrid — entrepreneurs, founders, small business owners, executives, and business leaders (80% of members are founders, entrepreneurs, owners & executives)
- Mission or purpose statement: "To help entrepreneurs grow and succeed by bringing together high-value advantages, valuable connections and support for the demands of building a business." The company was founded on the idea that entrepreneurs deserve the same access, privileges, and support traditionally reserved for top executives at large companies.

## Products & Services
- **FoundersCard Membership**: A paid membership program offering premium perks including elite airline status upgrades, VIP hotel rates (30–50% savings at luxury hotels worldwide), preferred pricing on travel, business, and lifestyle brands, and exclusive access to members-only networking events.
- **FC Signature Event Series**: Complimentary and members-only networking events designed for informal, high-quality connection-building among like-minded entrepreneurs (no speakers, no panels — simply networking in top venues).
- **Hotel & Travel Program**: Directly negotiated private member rates at top hotels and resorts with customized perks and flexible cancellation policies.
- **Partnership Ecosystem**: Access to discounts and benefits with 500+ curated brands, plus business tools and services that unlock growth for member companies.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (privately held)
- **Key Metric**: Annual Revenue of approximately $15.2M USD; 250,000+ members (per company data sources) up to 300,000+ active members (per company website)
- **Notable Investors/Partners**: Partners include 500+ premium brands including leading airlines, luxury hotels, and lifestyle companies. Recent partnership: Carr Workplaces (national premium flexible office provider) offering complimentary one-year FoundersCard memberships to their customers. Company partner brand categories include travel, business, and lifestyle.
- **Growth Signals**: Headcount grew 8.8% YoY (+8 people); workforce distributed across 10 countries; strong employee talent sources include Louis Vuitton, LegalZoom, and Code and Theory; recent hires from Houston Oaks Country Club & Retreat, The Wentwood Companies, and OneCoast; LinkedIn followers grew 18.2% year-over-year to ~131K.

## Competitive Advantages
- **Founder-led credibility**: Founded by Eric Kuhn, a two-time entrepreneur who raised $40M+ in VC, scaled VarsityBooks to 200+ employees, navigated a NASDAQ listing, delisting, and successful re-listing — giving the brand authentic founder-to-founder resonance.
- **Curated brand network**: Negotiated access to 500+ premium brands creates a strong two-sided network effect — members get unique value that's hard to replicate, and brand partners get access to a high-value audience.
- **Community scale**: 130+ countries represented with a concentrated base of founders and executives, creating meaningful networking density in an exclusive context.
- **Multiple revenue and engagement surfaces**: Membership fees, hotel program, partnership deals, and event series diversify the business and deepen member retention.

## Strategic Focus
- Expanding the member community globally (members span 130+ countries) and growing the premium benefits ecosystem.
- Deepening B2B partnership channels, as evidenced by the Carr Workplaces partnership offering complimentary memberships to flexible-office customers.
- Building out product and analytics capabilities — reflected in active openings for Product Management, Analytics, and Membership Sales/Retention roles.
- Strengthening member retention and experience through a dedicated "Member Experience & Platform" focus.

## Why Work Here
- **Culture highlight**: A privately held, founder-led company with a mission-driven ethos rooted in supporting entrepreneurship — relevant for people who want to work directly on products that serve founders and business leaders.
- **Work arrangement**: Hybrid presence across offices in New York (Manhattan HQ) and Austin, Texas (two locations); workforce is distributed across 10 countries including the US, Bangladesh, Nigeria, Singapore, India, South Africa, UK, Israel, Poland, and Brazil.
- **Engineering culture**: Modern startup tech stack including Ruby on Rails, React, React Native, Python, SQL/MySQL, and Looker, plus design tools like Figma and Adobe XD. Product, design, and data analytics sit alongside partnership and member-success teams.
- **Perks & benefits**: Employees likely receive access to the FoundersCard membership ecosystem (travel, hotel, and lifestyle benefits) — a staple perk of working for the company.
- **Transparency**: Publicly available employer reviews rate the company 3.2/5.0 overall, with work-life balance at 3.6, compensation at 3.4, culture at 3.2, and career development at 3.0 (21 reviews). Candidates should weigh these signals. Salary ranges from public data: Partnerships ~$83K, Business Development ~$68K, Member Services Specialist ~$43K (annual).
- **Open roles (as of research date)**: Lead Analyst, Member & Product Analytics; Lead Product Manager — Member Experience & Platform; Membership Sales & Retention Specialist (Houston/Austin, TX).

## Sources
1. [lever.co — FoundersCard Careers](https://jobs.lever.co/founderscard)
2. [linkedin.com — FoundersCard Company Profile](https://linkedin.com/company/founderscard)
3. [founderscard.com — About Us](https://founderscard.com/about_us)
4. [cbinsights.com — FoundersCard Company Profile](https://www.cbinsights.com/company/founderscard)
5. [founderscard.com — Our Story](https://founderscard.com/our_story)

## Other roles at FoundersCard

- [Account Manager, Benefit Partnerships](https://feeny.ai/job/account-manager-benefit-partnerships-founderscard-spring-ynzntmmnh2nc) — Spring, TX
- [Senior Product Operations & QA Analyst](https://feeny.ai/job/senior-product-operations-qa-analyst-founderscard-spring-n9c73y6ax0ed) — Spring, TX
- [Director, Member Experience & Lifecycle Marketing](https://feeny.ai/job/director-member-experience-lifecycle-marketing-founderscard-spring-dyn4abfs5e2c) — Spring, TX
- [Director, Benefit Partnerships - Business Vertical](https://feeny.ai/job/director-benefit-partnerships-business-vertical-founderscard-new-york-wgq290be6sv2) — New York, NY
- [Membership Sales & Retention Specialist](https://feeny.ai/job/membership-sales-retention-specialist-founderscard-houston-bn43h8x4bv0k) — Houston, TX
- [Lead Product Manager - Member Experience & Platform](https://feeny.ai/job/lead-product-manager-member-experience-platform-founderscard-new-york-z1pwyr6vbry7) — New York, NY
- [Lead Analyst, Member & Product Analytics](https://feeny.ai/job/lead-analyst-member-product-analytics-founderscard-new-york-65cv55zpnhba) — New York, NY