--- title: 'Member Experience Representative (Arizona, Texas or Georgia) at First Entertainment Credit Union' canonical: 'https://feeny.ai/job/member-experience-representative-arizona-texas-or-georgia-first-entertainment-h900cpqwyxfw' type: 'job' last_seen: '2026-09-10' --- # Member Experience Representative (Arizona, Texas or Georgia) at First Entertainment Credit Union - **Company:** First Entertainment Credit Union - **Location:** Texas and, GA - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-18 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/firstent/9605f638-0ac9-402e-8ec7-0eb4524e38d9 ## Job description ## Overview First Entertainment Credit Union is looking for a Member Experience Representative who will be responsible for providing exceptional member service through various communication channels including calls, chats, secured messaging, and other tasks within the department. The successful candidate will be knowledgeable in all areas within a credit union, including digital services such as online banking and chats. The Member Experience Representative will also focus on building relationships with members and identifying opportunities to refer credit union products and services. An ideal candidate will possess a passion for helping our members, being knowledgeable, friendly, and following through on commitments made. This is a remote position reporting to the Assistant Manager, Member Experience Center. Candidates must reside within Arizona, Texas or Georgia to be considered. For pay transparency purposes, the targeted pay for this role is between $21 and $26 per hour. ## Responsibilities Build relationships with members and identify opportunities to refer credit union products and services. Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible. Assist members with inquiries regarding their accounts, products, and services, including online banking and other digital services. Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services. Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels. Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services. Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options. Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals. Perform other duties as assigned. At First Entertainment, your role, and every role, is essential to fulfilling our Mission, “We build lifelong relationships with the people of the entertainment and creative industries based on a deep understanding of how they live and work,” and living our Core Values: Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team. We expect all teammates to uphold these principles in everything they do. ## Requirements High School Diploma, G.E.D. or equivalent. Work-related experience or related college degree preferred. Strong written and verbal communication skills. At least two years of experience operating in a Financial Services Representative or Member Service Representative type capacity at a full-service financial institution. The ability work overtime from time to time as required. Proficiency in MS Office products and Symitar for Windows (Episys). ## About First Entertainment Credit Union ## Company Overview - **One-liner**: First Entertainment Credit Union is a not-for-profit financial cooperative dedicated to serving the creators and workers of the entertainment industry with personalized banking, lending, and financial services. - **Entity Type**: Private (member-owned cooperative / credit union) - **Headquarters**: Hollywood, California, USA - **Founded**: 1967 - **Founders**: Not publicly available (founded as a credit union for entertainment industry professionals) ## Core Business - **Primary industry**: Financial services / Credit union (consumer banking and lending) - **Target customers**: B2C – individuals and families working in the entertainment industry (behind the scenes or in front of the camera), including union members, studio employees, and independent creators. - **Mission or purpose**: To be the financial partner for the creators of entertainment and those who support them, helping members achieve financial stability and success while pursuing their dreams. ## Products & Services - **Digital Banking Platform**: Online and mobile banking with 24/7 access, including account management, bill pay, and mobile check deposit. - **Lending Products**: - **Union Dues Loans** (as low as 8.11% APR) – designed to help members pay union dues. - **Home Equity Loans** (as low as 7.25% APR). - **Platinum Visa® Credit Card** (as low as 12.74% APR). - **Auto Loans, Personal Loans, and Mortgage Loans**. - **Savings & Deposit Products**: - **Term Certificates** (up to 3.85% APY). - **Checking & Savings Accounts**. - **Specialty Services**: Skip-A-Pay, studio lot branches (Warner Bros., Sony, Paramount), and financial education resources. ## Market Standing - **Valuation/Market Cap**: Not applicable (credit union; not publicly traded). Assets: **$2 billion** as of June 2026. - **Key Metric**: Total Funding – Not applicable (member deposits). Membership: **~90,000 members**. - **Notable Investors/Partners**: Member-owned; no external investors. Strategic partnerships with major studios (Warner Bros., Sony, Paramount) for on-site branches. - **Growth Signals**: - Fourth consecutive year of Great Place to Work® certification (2026). - Named one of the top 10 Credit Unions in California by Forbes. - Assets grew to $2 billion from $2.1 billion reported earlier (consistent scale). - Continues to expand digital services and hybrid work model. ## Competitive Advantages - **Niche focus**: Exclusive dedication to the entertainment industry gives deep understanding of members’ unique financial needs (e.g., irregular income, union dues, project-based work). - **Studio lot branches**: Physical presence on major studio lots (Warner Bros., Sony, Paramount) provides unparalleled convenience for industry professionals. - **Not-for-profit structure**: Member-owned cooperative, meaning profits are returned to members through lower loan rates, higher savings rates, and lower fees. - **Employee culture**: High employee satisfaction (Great Place to Work certified), strong diversity (57% women, 75% historically underrepresented racial/ethnic groups), and robust benefits. ## Strategic Focus - **Current priorities**: - Enhancing digital banking capabilities to serve a growing remote/hybrid workforce. - Deepening engagement with the creator economy (freelancers, independent filmmakers). - Expanding membership beyond traditional studio employees to include all entertainment professionals. - Continuing investment in employee development, wellness, and inclusive workplace culture. ## Why Work Here - **Culture**: Certified Great Place to Work® for four consecutive years. Emphasis on "Your Story Matters" – employees feel valued and empowered. Strong diversity council and inclusive practices. - **Work model**: Hybrid – eligible positions work on-site 2 days a week (e.g., Hollywood, CA). Some roles may be remote-friendly (Arizona, Texas, Georgia). - **Benefits**: - Medical, Dental, Vision, FSAs, Life/AD&D, Gym Reimbursement, EAP. - 401(k) with employer matching and profit-sharing. - Minimum 4 weeks paid vacation in first year, plus sick days, holidays, and volunteer time off. - Tuition reimbursement up to $5,250/year. - Teammate referral bonus up to $5,000. - Studio tour and industry event access. - **Engineering/tech culture**: Not heavily tech-focused, but information security and fraud prevention roles exist. No use of AI in hiring – all decisions made by humans. ## Sources 1. [firstent.org - Careers](https://www.firstent.org/careers/) 2. [firstent.org - Homepage](https://www.firstent.org/) 3. [firstent.org - Great Place to Work Press Release](https://www.firstent.org/blog/pressrelease/first-entertainment-credit-union-earns-great-place-to-work-certification-for-fourth-consecutive-year/) 4. [builtin.com - First Entertainment Credit Union](https://builtin.com/company/first-entertainment-credit-union) 5. [jobs.lever.co/firstent](https://jobs.lever.co/firstent) ## Other roles at First Entertainment Credit Union - [Member Experience Specialist](https://feeny.ai/job/member-experience-specialist-first-entertainment-credit-union-arizona-vvatrg9tk9fv) — Arizona California Colorado Florida Georgia Idaho Nevada New Mexico Ohio Texas, WA - [Director, Commercial Lending Operations](https://feeny.ai/job/director-commercial-lending-operations-first-entertainment-credit-union-6kngzdmxyawx) — Hollywood, CA - [Sr. Manager, Information Security](https://feeny.ai/job/sr-manager-information-security-first-entertainment-credit-union-hollywood-81kqza276g1e) — Hollywood, CA