---
title: 'Member of Technical Staff, Core Product at Enterpret'
canonical: 'https://feeny.ai/job/member-of-technical-staff-core-product-enterpret-bengaluru-dvbtdv05frfg'
type: 'job'
last_seen: '2026-09-11'
---

# Member of Technical Staff, Core Product at Enterpret

- **Company:** Enterpret
- **Location:** Bengaluru, India
- **Work type:** onsite
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/enterpret/jobs/7891458003

## Job description

## About Enterpret

At Enterpret, we are building the platform that unlocks the most impactful dataset for any business — customer feedback. We solve complex problems across natural language processing, serverless computing, and analytics on the frontend, pushing the envelope of what's possible by applying first-principle thinking. Investors like Kleiner Perkins and Sequoia Capital share our conviction, and respected product development teams at companies like Canva, Notion, Samsung, and Loom rely on us to understand and act on the voice of their customers. We love working with folks who are resourceful, thrive in ambiguity, and display a strong sense of ownership. Our engineering culture is built around leveraging and contributing to open-source tools. We aim to build upon and improve state-of-the-art systems in our field of work. Read more about our team, core values, and operating principles - [here](https://www.enterpret.com/about-us).

## What You'll Do

- Build and scale the core backend and infrastructure that powers our customer feedback intelligence platform — owning systems from data ingestion through real-time analytics.
- Harden the ML and NLP infrastructure — pipelines, model-serving, and data flows — so features stay reliable in real customer environments at scale.
- Own critical infrastructure decisions around data models, event flows, and service boundaries, with strong correctness and data-integrity guarantees.
- Instrument systems deeply for observability, so failures surface early and production behavior becomes something the team learns from.
- Balance speed, cost, and long-term system health, making pragmatic cost-effective and scalable trade-offs while shipping continuously.
- Partner with Product, Design, and the founding team to turn ambiguous problem statements into clear infrastructure, and contribute directly to product direction.
- Raise the bar on the systems you own through clean code, thorough design reviews, and mentorship — and propose platform-level improvements where you spot leverage.

What It Takes

- 6–8 years in software engineering, with a proven record of building and shipping reliable systems in production.
- 3+ years at one organization where you've built infrastructure from scratch and owned complex projects end to end, from problem framing to production impact.
- Deep expertise in infrastructure — not just distributed systems: data pipelines, event-driven/microservices architectures, and the operational backbone (observability, reliability, cost) that keeps them healthy in production.
- Hands-on depth in at least one of Golang, serverless computing, SQL/NoSQL, ElasticSearch, or GraphQL, and the range to go deep when things break. Bonus: experience building or operating ML/NLP infrastructure such as pipelines, model-serving, or feature stores.
- Strong systems thinking and engineering judgment: you reason clearly about data models, boundaries, and failure modes, and you know when to move fast and when to slow down.
- A track record of mentoring and collaborating — raising the bar through code, reviews, and cross-functional partnership with Product and Design.
- Comfort operating in ambiguity, making sound decisions with incomplete information, with a bias toward action and continuous learning.

Why Enterpret?

- High Impact: Build the foundational backend and infrastructure at an early-stage startup where every line of code matters.
- Ownership: End-to-end responsibility for features and systems.
- Complex Challenges: Work on state-of-the-art ML/NLP infrastructure, distributed systems, and real-time analytics at production scale.
- Growth: Learn and grow with a high-caliber team and expand into deep technical expertise or a tech-lead path.
- Culture: Open, collaborative, and values-driven environment with autonomy.
- Benefits: Competitive salary, equity, hybrid work setup, premium healthcare, and more.

## What We Value

At Enterpret, we operate with a deep sense of ownership — we play for the team and do what it takes to win together. We care personally for our teammates while pushing each other with honest, actionable feedback. Above all, we approach everything with humility and a drive to keep learning and getting better.

## Equal Opportunities

We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.

## About Enterpret

## Company Overview
- **One-liner**: Enterpret provides an AI-powered customer intelligence platform that connects support, sales, and market signals into structured context for teams and AI workflows to drive retention and revenue.
- **Entity Type**: Private (Series A – $20.8M raised in December 2024)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Arnav S. (Co-founder & CTO)

## Core Business
- **Primary industry**: Customer Intelligence / AI-powered analytics
- **Target customers**: B2B – product, customer experience, support, operations, and go-to-market teams at high-velocity product organizations (e.g., Notion, Perplexity, Strava)
- **Mission or purpose**: Help companies build better products by uncovering insights from customer feedback, and create a world where every customer voice matters.

## Products & Services
- **[Customer Intelligence Platform](https://www.enterpret.com/)**: A full-stack SaaS platform that ingests and structures feedback from support tickets, sales calls, surveys, reviews, social conversations, community discussions, CRM data, and product usage signals. Features include Adaptive Taxonomy, Context Graph, Support Intelligence, Sales Intelligence, and Market Intelligence.
- **[Enterpret MCP](https://www.enterpret.com/)**: Model Context Protocol (MCP) integrations allowing teams to query and act on customer context from AI tools like Claude and ChatGPT, and create tickets, alerts, and workflows directly from findings.
- **Integrations**: Native connections to Slack, Jira, Linear, Salesforce, and other internal tools; also supports AI workflow triggers and automation.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding raised – **$25.1M** (Seed $4.3M in March 2022, led by Kleiner Perkins; Series A $20.8M in December 2024, led by Canaan Partners)
- **Notable Investors/Partners**: Canaan Partners (lead Series A), Kleiner Perkins, Sequoia Capital; customers include Notion, Perplexity, Strava, The Farmer’s Dog, Loom, Cameo.
- **Growth Signals**: Headcount grew 28.6% YoY to 63 employees; active hiring across engineering and GTM roles; strong brand adoption among high-profile product teams.

## Competitive Advantages
- **Adaptive Taxonomy**: Feedback categories evolve with product language, so insights remain consistent over time without manual re-tagging.
- **Context Graph**: Every signal is tied to customer segments, LTV, lifecycle stage, usage area, and business outcomes (churn, NPS, CSAT, expansion).
- **Outcome Measurement**: Tracks whether product decisions actually worked (e.g., reduction in ticket volume, improvement in sentiment, changes in retention) – closing the feedback loop.
- **AI-First Integration**: Deep compatibility with MCP and major AI tools (Claude, ChatGPT) enables teams to embed customer intelligence directly into existing workflows and agent systems.

## Strategic Focus
- Expand "customer intelligence infrastructure" to power AI workflows and agents across enterprises.
- Continue deepening integrations with productivity and CRM platforms (Jira, Linear, Slack, Salesforce).
- Scale go-to-market with dedicated commercial and enterprise account executives (hiring in NYC).
- Enhance the platform’s ability to measure revenue impact of product decisions (churn prevention, expansion attribution).

## Why Work Here
- **Culture**: Values-driven environment emphasizing ownership, direct feedback, humble growth mindset, solving customer pain, and fast-paced yet detail-oriented execution.
- **Work Policy**: Hybrid/office options – headquarters in San Francisco, offices in New York City (hybrid) and Bengaluru, India (in-office). Some roles (e.g., Enterprise Account Executive) offer remote/hybrid flexibility.
- **Engineering & Perks**: Tackle complex challenges in NLP, serverless computing, and frontend analytics. Backed by top-tier VCs (Kleiner Perkins, Sequoia, Canaan). Opportunities to see direct impact on customer churn, retention, and roadmap decisions. Small, tight-knit team with strong alumni backgrounds from Google, Amazon, Uber, Rubrik, and Scale AI.

## Sources
1. [enterpret.com](https://www.enterpret.com/careers) – Careers page
2. [enterpret.com](https://www.enterpret.com/) – Main product page
3. [boards.greenhouse.io](https://boards.greenhouse.io/enterpret) – Job listings
4. [linkedin.com](https://www.linkedin.com/company/enterpret) – Company LinkedIn profile
5. [builtin.com](https://builtin.com/company/enterpret) – Company profile on Built In

## Other roles at Enterpret

- [Forward Deployed Engineering Lead](https://feeny.ai/job/forward-deployed-engineering-lead-enterpret-new-york-hep0rm6psbe3) — New York, NY
- [Member of Technical Staff, Platform](https://feeny.ai/job/member-of-technical-staff-platform-enterpret-bengaluru-v36kpxexksnm) — Bengaluru, India
- [Staff Software Engineer, Platform](https://feeny.ai/job/staff-software-engineer-platform-enterpret-bengaluru-fwp9tbh5b1t7) — Bengaluru, India
- [Senior Product Manager, Integration Ecosystem](https://feeny.ai/job/senior-product-manager-integration-ecosystem-enterpret-bengaluru-e6ahxw3rg70d) — Bengaluru, India
- [Executive Assistant & Office Manager](https://feeny.ai/job/executive-assistant-office-manager-enterpret-new-york-mm3tpxp5dz3c) — New York, NY
- [Strategic Account Director](https://feeny.ai/job/strategic-account-director-enterpret-new-york-bf42350m8yvv) — New York, NY
- [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-enterpret-new-york-jm35m5v4fkdq) — New York, NY
- [Business Development Representative](https://feeny.ai/job/business-development-representative-enterpret-new-york-14z7j1qy3747) — New York, NY
- [Business Development Representative](https://feeny.ai/job/business-development-representative-enterpret-bengaluru-kdrdnny6wk6j) — Bengaluru, India
- [Principal Engineer, Core Product](https://feeny.ai/job/principal-engineer-core-product-enterpret-bengaluru-02rk5wd2ywgz) — Bengaluru, India