--- title: 'Member of Technical Staff, Customer Success at Pylon' canonical: 'https://feeny.ai/job/member-of-technical-staff-customer-success-pylon-palo-alto-6k26mb1wyz93' type: 'job' last_seen: '2026-09-14' --- # Member of Technical Staff, Customer Success at Pylon - **Company:** Pylon - **Location:** Palo Alto, CA - **Compensation:** $130k–$220k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-04-13 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.ashbyhq.com/pylon/fd573bb0-d06c-401f-97b5-b73d030662d4/application **Skills:** TypeScript, React, NestJS, GraphQL, SQL, PostgreSQL, Temporal.io, AI-driven development tooling, Agentic infrastructure > Build and maintain mortgage platform features using TypeScript, React, and NestJS to ensure customers can close loans quickly and confidently. The role involves modeling domain problems, owning solutions end-to-end, and solving complex technical challenges with high agency. ## Job description ## About Pylon America’s $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build wealth. But while every other financial instrument has been simplified to an API call, mortgages are still assembled by hand. We started from zero and created the first vertically integrated mortgage platform that turns origination into a single API. Publicly traded companies and the country’s largest originators are already building on Pylon. Revenue is compounding monthly. We’re backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury. Working at Pylon isn’t for those seeking comfort. The people who thrive here have high agency, strong opinions, and a track record of delivering outcomes without direction. Many of us are former founders. We move quickly, challenge each other directly, and take full ownership of results. It’s hard work, but it will be worth it. Join us in building America’s mortgage rails. The Team We're looking for Full Stack Engineers to join our Customer Success team. This team exists for one reason: make sure the people using Pylon can close loans quickly, confidently, and without friction. Mortgage is complex. Our customers are navigating regulations, timelines, and borrower expectations simultaneously. Your job is to make all of that feel simple. You'll work directly on the surfaces our customers touch every day — building features that solve real problems they're experiencing right now, not six months from now. This isn't a team where your work disappears into a backlog. You ship something on Monday, and by Tuesday someone is using it to fund a loan faster. Here Is What You'll Do - Model hard domain problems in code. Mortgage has edge cases that have edge cases. You'll turn messy, real-world lending scenarios into clean, reliable software. - Get immediate feedback on live customer problems. You're not guessing what matters. Customers tell us what hurts, and you build the fix. The loop between "this is broken" and "this is shipped" is tight. - Own solutions end-to-end. From the first line of code to production deploy to long-term maintenance — it's yours. No throwing things over the wall to another team. - Sweat the details. The difference between a good mortgage platform and a great one is in the small things. A misplaced decimal, a confusing label, a slow page load — these cost our customers real time and real money. - Solve puzzles daily. If you like untangling complexity and finding the elegant path through a messy problem, you'll love this work. Tech Stack - TypeScript - React (frontend) - NestJS + GraphQL (API layer) - SQL (PostgreSQL) - [Temporal.io](http://Temporal.io) (workflow orchestration) - AI-driven development tooling and agentic infrastructure Who Will Succeed Here Someone who: - Is deeply curious - Wants to own features from design to development to deployment to maintenance - Is willing to put the work in to solve the hardest of problems Location: Palo Alto , CA Base Salary Range: $140,000/yr to $220,000/yr + Equity + Benefits ## About Pylon ## Company Overview - **One-liner**: Pylon is the first vertically integrated, AI-native infrastructure platform that automates the entire mortgage origination lifecycle, from application to capital markets settlement. - **Entity Type**: Private (Series not publicly disclosed; $45M total raised) - **Headquarters**: Palo Alto, California, United States (with a presence in New York, NY; Hungary; and Egypt) - **Founded**: 2022 - **Founders**: Trent Hedge and Brett Byron (co-founders; full founding team list not publicly detailed, but leadership includes ex-Stripe, ex-Better, and ex-Mercury engineers) ## Core Business - **Primary industry**: Financial Services (Mortgage Technology / Fintech Infrastructure) - **Target customers**: B2B — Mortgage brokers, banks, credit unions, fintechs, and lenders looking to launch or improve mortgage products. - **Mission statement**: "Rebuilding America’s mortgage infrastructure" — turning a fragmented, manual origination stack into a single API-driven, AI-automated platform. ## Products & Services - **Pylon Origination Platform**: A unified, API-first, AI-native mortgage origination system. It handles intake (eligibility, income/asset verification, preapproval), underwriting, structuring, and settlement. It connects originators directly to Wall Street capital markets for better pricing. - **White-Label Borrower Experience**: A no-code, fully customizable borrower portal that lenders can deploy in days. - **Embedded Mortgage APIs**: For fintechs and banks to embed mortgage origination into their own products (e.g., "mortgage-as-a-service"). - **Capital Markets Settlement**: Direct execution into institutional capital, eliminating middleman markups. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding of **$45M raised** from top-tier VCs. Revenue is estimated at $1M annually (LinkedIn estimate), but the company reports **2x month-over-month revenue growth** on their careers page [pylonlending.com](https://www.pylonlending.com/careers/). - **Notable Investors/Partners**: Conversion Capital, QED Investors, Fifth Wall, Citi, Peter Thiel, Naval Ravikant, Sam Hodges, Adam Nash, and founders of Ramp, Blend, Mercury, and Stripe [linkedin.com](https://www.linkedin.com/company/pylon-lending) [pylonlending.com](https://www.pylonlending.com/about/). - **Growth Signals**: Headcount grew 145.5% year-over-year (to 32 employees). Rapid hiring across engineering, product, and GTM roles. The company claims 74% lower cost to originate, 75-200bps better pricing, and 102bps more margin per loan. ## Competitive Advantages - **Vertically Integrated “Rails”**: Unlike fragmented point-solutions, Pylon controls the entire origination-to-settlement stack, enabling a single data model and end-to-end automation. - **AI-Native + API-First**: Fully programmable mortgage infrastructure built from scratch, not from legacy acquisitions. This allows for instant decisions and autonomous processing. - **Direct Wall Street Access**: By pooling volume, Pylon offers direct execution into institutional capital, removing broker middlemen and improving lender margins. - **Founding Team Depth**: Led by engineers and operators from Stripe, Better, and Mercury, with 30% of engineering being former founders [pylonlending.com](https://www.pylonlending.com/careers/). ## Strategic Focus - **Scale the autonomous mortgage**: Push toward fully "self-serve" mortgage origination where AI handles majority of underwriting and processing. - **Expand partner network**: Onboard more banks, fintechs, and brokers onto the platform. - **Deepen capital markets integration**: Continue to strengthen pooled-volume execution and pricing advantages. ## Why Work Here - **High Ownership, High Impact**: Engineering teams own entire systems, not tickets. Described as "not a typical fintech company" — opinionated, fast-shipping, and willing to tackle "the hardest problem in tech" [pylonlending.com](https://www.pylonlending.com/careers/). - **Substantial Equity**: Employees receive meaningful ownership in the company ("be a founder, not just an employee") [pylonlending.com](https://www.pylonlending.com/careers/). - **Perks**: Health, dental, and vision coverage; 401(k) and life insurance; home financing support (industry-leading rates); financial planning support. - **Work Policy**: Hybrid roles (e.g., New York, Palo Alto) and remote options available depending on position. Offices in New York (HQ) and Palo Alto [builtin.com](https://builtin.com/company/pylon). - **Culture**: "This will be hard" — they explicitly seek people who thrive on messy, real-world problems with real stakes and regulatory complexity. Many ex-Stripe, ex-Better, and ex-Mercury engineers [pylonlending.com](https://www.pylonlending.com/careers/). ## Sources 1. [pylonlending.com](https://www.pylonlending.com/) — Product overview, value propositions 2. [pylonlending.com/about](https://www.pylonlending.com/about/) — About page, investors, leadership 3. [pylonlending.com/careers](https://www.pylonlending.com/careers/) — Careers page, benefits, culture, revenue growth 4. [linkedin.com/company/pylon-lending](https://www.linkedin.com/company/pylon-lending) — Employee count, growth, financials, key executives 5. [builtin.com/company/pylon](https://builtin.com/company/pylon) — Office locations, job postings, perks 6. [jobs.ashbyhq.com/pylon](https://jobs.ashbyhq.com/pylon) — Active job listings ## Other roles at Pylon - [Head of Talent](https://feeny.ai/job/head-of-talent-pylon-palo-alto-c5192g8b465h) — Palo Alto, CA - [Founding Content & Social Marketer](https://feeny.ai/job/founding-content-social-marketer-pylon-palo-alto-z3te4nw7tsgk) — Palo Alto, CA - [Infrastructure Engineer, Foundation](https://feeny.ai/job/infrastructure-engineer-foundation-pylon-palo-alto-62h2fmjjt4pc) — Palo Alto, CA - [Member of Technical Staff, API](https://feeny.ai/job/member-of-technical-staff-api-pylon-palo-alto-qt87d6t11kzp) — Palo Alto, CA - [Member of Technical Staff, Underwriting](https://feeny.ai/job/member-of-technical-staff-underwriting-pylon-palo-alto-jnv5gw1aexw6) — Palo Alto, CA - [Member of Technical Staff, Integrations](https://feeny.ai/job/member-of-technical-staff-integrations-pylon-palo-alto-556amfktjr3b) — Palo Alto, CA - [Senior Agent Product Manager](https://feeny.ai/job/senior-agent-product-manager-pylon-new-york-x6ka3ybq0r15) — New York, NY - [Technical Oversight - Closing and Funding](https://feeny.ai/job/technical-oversight-closing-and-funding-pylon-remote-z3s39v15kdkt) - [Technical Oversight - Underwriting](https://feeny.ai/job/technical-oversight-underwriting-pylon-remote-0c19jcwrfmyk) - [Technical Oversight - Post Closing](https://feeny.ai/job/technical-oversight-post-closing-pylon-remote-zr33z0gevbr7)