--- title: 'Member of Technical Staff, DevOps at Vapi' canonical: 'https://feeny.ai/job/member-of-technical-staff-devops-vapi-san-francisco-ykt2ft610pf9' type: 'job' last_seen: '2026-10-17' --- # Member of Technical Staff, DevOps at Vapi - **Company:** Vapi - **Location:** San Francisco, CA - **Compensation:** $200k–$270k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-03 - **Last confirmed live:** 2026-10-17 - **Apply:** https://jobs.ashbyhq.com/vapi/2d702840-a588-4273-8b98-49ed815c0c50 ## Job description Vapi (/ˈVɑːpi/): - Voice AI that resolves, not transfers - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life - Trusted by 1 million developers building the future of voice agents - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised - [Try talking to Vapi now!](https://vapi.ai/) Why We’re Hiring This Role: - Three of our worst recent incidents — Nov 29 config rollout, Dec 23 duplicate messages, Oct 13 egress proxy — were resolved by rollback. That’s the SDLC gap this role closes. Vapi engineers are your users, and the deploy pipeline, preview environments, cell-creation tooling, and oncall tooling are products with SLAs, docs, and feedback loops. - You’ll own progressive delivery (canary, blue/green, automated rollback, soak periods), the GitOps story across multiple clusters and regions, and the on-demand environment tooling that’s on the Q3 roadmap. Success is measured by how fast every other team ships safely. What You’ll Do: - 30 Day: Get fluent in the Pulumi stacks, the ArgoCD setup, and GitHub Actions pipelines. Sit with engineers from agents and FDE teams to find the top 3 deploy pain points. Land a quality-of-life improvement to the deploy pipeline. - 60 Day: Own progressive delivery end-to-end — canary, automated rollback, soak — for at least one critical service path. Ship the first version of cell-creation tooling or preview environments. Make the deploy pipeline measurably faster (lead time, MTTR for failed deploys). - 90 Day: Roll out progressive delivery as the default across services. Establish SLAs and a feedback loop with engineering teams. Own the developer-platform roadmap and partner with Infra and SRE on cell creation, multi-region rollouts, and oncall tooling. Who You Are: Must-haves - You have a platform-as-a-product mindset — you treat internal engineers as customers, with SLAs, docs, and feedback loops, not tickets and ad-hoc help. - You’ve operated Pulumi (TypeScript) or Terraform at scale (40+ stacks, multi-region) and you’ve felt the pain when IaC sprawl gets ahead of you. - You’ve run ArgoCD or equivalent GitOps for deploying applications across multiple clusters. - You’ve built progressive delivery in production — canary, blue/green, automated rollback, soak periods. You can describe a real rollout that automated rollback caught. - You’ve designed CI/CD pipelines (GitHub Actions preferred) for many services and Dockerfiles, not just one repo. - You’ve built deploy tooling for on-demand environments — preview envs, dev deployments, or cell creation. Nice-to-haves - You’ve written Go for platform services (Vapi’s canary-manager is Go). - You’ve operated developer platforms at a mid-stage infra-heavy company or a DevEx team at a larger shop. Tech stack you’ll work in - Languages: TypeScript (primary, for Pulumi and tooling), Go (for canary-manager and platform services), Bash. - IaC: Pulumi (TypeScript) at scale (40+ stacks across regions), Terraform. - GitOps and deploy: ArgoCD (multi-cluster), GitHub Actions, 15+ Dockerfiles. - Progressive delivery: canary, blue/green, automated rollback, soak periods (canary-manager Go service). - Orchestration: Kubernetes on EKS (multi-cluster, multi-region). - Vapi services you’ll touch: canary-manager, cell-creation tooling, preview env tooling. Where you likely come from - Vercel, Render, Railway, Fly, Temporal, Cockroach (mid-stage infra-heavy), or DevEx/Platform teams at Stripe, Shopify, Airbnb, or Block. - Weak fit: classic AWS sysadmin, or someone whose CI/CD experience is mostly Jenkins GUI-level. ## About Vapi ## Company Overview - **One-liner**: Vapi is a developer platform for building, deploying, and managing enterprise-grade voice AI agents. - **Entity Type**: Private (Series B, $72M total funding) - **Headquarters**: San Francisco, California, USA - **Founded**: 2023 - **Founders**: Jordan Dearsley and Nikhil Gupta ## Core Business - **Primary industry**: Voice AI Infrastructure / Developer Tools - **Target customers**: B2B, primarily Large Enterprises (e.g., Amazon Ring, Intuit, New York Life) and a self-serve developer platform for SMBs. - **Mission or purpose**: To provide the infrastructure and orchestration layer for companies to build and deploy voice agents that deliver high-quality outcomes at scale. ## Products & Services - **[Vapi Platform]**: An API-first platform that provides the core infrastructure for building, testing, and deploying voice AI agents. It handles speech-to-text, AI orchestration, and text-to-speech, with sub-500ms latency. It supports two main primitives: - **Assistants**: Single-agent setups for specific tasks like customer support, lead qualification, and booking. - **Squads**: Multi-agent orchestration for complex workflows with context-preserving transfers (e.g., medical triage, e-commerce routing). - **[Vapi CLI]**: A command-line tool that brings the full power of the Vapi platform to a developer's terminal for rapid iteration and deployment. ## Market Standing - **Valuation**: ~$500 million (post-money, as of May 2026) - **Key Metric**: Annual recurring revenue (ARR) is in the "healthy" eight figures. Total funding is $72 million. - **Notable Investors/Partners**: - **Lead Series B**: Peak XV Partners - **Other Investors**: Microsoft's M12, Kleiner Perkins, Bessemer Venture Partners - **Key Customer**: Amazon Ring, which routes 100% of its inbound calls through Vapi after evaluating over 40 competitors. - **Other Enterprise Customers**: Kavak, Instawork, New York Life, UnityAI, Cherry, Intuit. - **Growth Signals**: - Handled over **1 billion** calls since launch, processing between **1 million and 5 million calls per day**. - Over **1 million developers** have used the self-serve platform. - More than **750,000 agents** have been launched on the platform. - Won Amazon Ring, a high-profile enterprise customer, in late 2024. - Active job postings are growing (+20.8% quarterly). ## Competitive Advantages - **Enterprise-Grade Infrastructure**: Offers sub-500ms latency, built-in AI guardrails, SOC 2, HIPAA, and PCI compliance, single sign-on (SSO), OAuth2, and role-based access control (RBAC). - **Developer-First, Then Enterprise**: The platform was battle-tested at significant scale through its self-serve developer community before signing major enterprise clients, giving it a robustness that competitors lack. - **Granular Control**: Provides enterprises with deep control over the behavior, reliability, and compliance of their AI agents, which was a key factor in winning Amazon Ring's business. - **Scalability**: Proven to handle massive volume (billions of calls) with a 99.9% uptime SLA for enterprise clients. ## Strategic Focus - **Hiring for Scale**: The company is actively expanding its engineering, infrastructure, and go-to-market teams to capitalize on its growth. - **Deepening Enterprise Penetration**: Following the win with Amazon Ring, Vapi is focused on onboarding more large, complex enterprises. - **Infrastructure over Application**: Vapi aims to differentiate by being the underlying orchestration and reliability layer for voice AI, rather than a pre-packaged application. ## Why Work Here - **High-Impact, Fast-Growing**: Vapi is at the center of the booming voice AI space, processing billions of calls and serving iconic companies like Amazon. Employees have a direct impact on a platform that is reshaping customer service. - **Engineering Culture**: The company is API-first and developer-centric, founded by engineers from the University of Waterloo and Y Combinator. - **Remote/Hybrid Policy**: The company appears to have a hybrid model, with roles listed in New York City (NYC) and likely San Francisco, but also offers a degree of flexibility. - **Notable Perks/Culture**: The company is still in a high-growth phase (around 100 employees), offering the opportunity to work on cutting-edge AI infrastructure with a strong focus on engineering excellence and deployment support. The team includes a "Forward Deployed" engineer role, indicating a culture of deep customer partnership. ## Sources 1. [vapi.ai](https://vapi.ai/) 2. [TechCrunch](https://techcrunch.com/2026/05/12/vapi-hits-500m-valuation-as-amazon-ring-chose-its-ai-platform-over-40-rivals/) 3. [LinkedIn](https://www.linkedin.com/company/vapi-ai) 4. [docs.vapi.ai](https://docs.vapi.ai/) ## Other roles at Vapi - [Engineering Manager, Trust & Safety](https://feeny.ai/job/engineering-manager-trust-safety-vapi-san-francisco-sertp61yrtqg) — San Francisco, CA - [Member of Technical Staff, Frontend](https://feeny.ai/job/member-of-technical-staff-frontend-vapi-san-francisco-1n5qwm4p4vzc) — San Francisco, CA - [Member of Technical Staff, Agentic Release Engineer](https://feeny.ai/job/member-of-technical-staff-agentic-release-engineer-vapi-san-francisco-pgwgxkt2gmw5) — San Francisco, CA - [Customer Support Engineer](https://feeny.ai/job/customer-support-engineer-vapi-san-francisco-xgtr19ga6xck) — San Francisco, CA - [Member of Technical Staff, Infrastructure Engineer](https://feeny.ai/job/member-of-technical-staff-infrastructure-engineer-vapi-san-francisco-r6mn1my5z43y) — San Francisco, CA - [Sales Recruiter](https://feeny.ai/job/sales-recruiter-vapi-san-francisco-wahm9kdytbv0) — San Francisco, CA - [Member of Technical Staff, Agentic Developer Experience](https://feeny.ai/job/member-of-technical-staff-agentic-developer-experience-vapi-san-francisco-4fkwxym79xtr) — San Francisco, CA - [Sales Development Representative (SDR)](https://feeny.ai/job/sales-development-representative-sdr-vapi-san-francisco-6ewfz3dq4zbw) — San Francisco, CA - [Senior Manager, Solutions Partners](https://feeny.ai/job/senior-manager-solutions-partners-vapi-san-francisco-335sxg996ftv) — San Francisco, CA - [Technical Recruiter](https://feeny.ai/job/technical-recruiter-vapi-san-francisco-8j2gx83khmk5) — San Francisco, CA