--- title: 'Member of Technical Staff, Product Operations at Profound' canonical: 'https://feeny.ai/job/member-of-technical-staff-product-operations-profound-new-york-zbvxfcpxkk1t' type: 'job' last_seen: '2026-09-08' --- # Member of Technical Staff, Product Operations at Profound - **Company:** [Profound](https://feeny.ai/companies/profound) - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-05-05 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/Profound/c889b8a2-f7a5-40c7-bc4e-9870cffb8691/application **Skills:** Product Operations, Go-to-Market Strategy, Sales Enablement, Product Documentation, Adoption Metrics Analysis, Technical Fluency > The Product Operations Manager serves as the connective tissue between product, engineering, and go-to-market teams, leading feature-specific product ops and acting as the voice of the customer. This role involves synthesizing feedback, supporting sales enablement, managing product updates, and maintaining instituti... ## Job description Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage. We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run. We are hiring for Product Operations to sit at the intersection of product, engineering, and go-to-market, serving as the connective tissue between our product team and the customers, partners, and internal teams who depend on it. You'll bring Profound's platform to life through templates, enablement, demos, and deep product expertise, helping us scale without losing the product clarity that got us here. ## WHAT YOU'LL DO - Lead feature-specific product ops work across all our products, owning the operational layer from launch prep through adoption tracking - Act as the voice of the customer inside the product org, synthesizing feedback from support, sales, and customer conversations into concrete, prioritized product input - Support sales enablement by educating the GTM team on product releases, building release notes, internal guides, and demo scripts that help sellers articulate value immediately - Own the product and engineering update for the full company, synthesizing what shipped, what's coming, and why it matters into a communication cadence that keeps every team aligned and informed - Work directly with Agent Engineering to create, iterate, and improve agent templates, translating product capabilities into reusable, customer-ready formats - Evaluate third-party partnerships, review proposals, ask sharp product questions, stress-test integrations, and surface risks or gaps before they become commitments - Build and maintain product documentation, launch playbooks, and internal wikis so institutional product knowledge scales beyond the heads of a few engineers - Track product adoption metrics and feature usage post-launch, identifying what's working, what's not, and flagging signals that should influence roadmap decisions ## WHO YOU ARE - Product-minded with a bias toward action: you see a gap between what exists and what should exist and immediately start closing it - Strong communicator, written and verbal, able to work with both engineering and sales teams - Able to operate in a fast-moving, early-stage environment with minimal direction: you're comfortable figuring out what matters and getting to work without a playbook - Technically fluent enough to work directly with engineers: you understand how the product is built, can read a spec, ask sharp questions, and spot when something doesn't add up - Customer-empathetic: you can translate what customers need into concrete product feedback, and you treat customer signal as one of the most valuable inputs in the building process - Highly organized with the ability to hold a lot of context at once: multiple features in flight, different stakeholder needs, different release timelines, without anything falling through the cracks ## LOCATION This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact. For this role, the expected base salary range is $100,000 to $150,000, depending on experience. Profound's total compensation package includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring. ## #LI-DNI Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam. ## About Profound ## Company Overview - **One-liner**: Profound is the full-stack marketing platform that helps brands understand, analyze, and optimize their visibility across AI-driven answer engines like ChatGPT, Perplexity, and Gemini. - **Entity Type**: Private (Series C, Unicorn) - **Headquarters**: New York, New York, United States (also offices in San Francisco, London, and Buenos Aires) - **Founded**: 2024 - **Founders**: James Cadwallader (CEO) and Dylan Babbs (CTO) ## Core Business - **Primary industries**: AI marketing intelligence, Answer Engine Optimization (AEO), brand visibility analytics - **Target customers**: B2B – enterprise marketing teams (e.g., Target, Walmart, Figma, MongoDB, Charlotte Tilbury, US Bank) - **Mission**: “To build the best technology so businesses can understand and control how they appear in AI answers.” ## Products & Services - **Answer Engine Insights**: Dashboard providing real-time visibility into how brands are mentioned and rated across ChatGPT, Gemini, Claude, Perplexity, and other AI platforms. - **Agent Analytics**: Tracks how a brand’s website is crawled and interpreted by major AI models. - **Prompt Volumes**: Shows what millions of people are asking AI, enabling demand alignment. - **Profound Agents**: Autonomous AI workers that execute marketing functions (content creation, PR, brand sentiment, SEO/AEO) directly within the platform. - **Profound Ecosystem**: Includes training, certification, an agency marketplace, and Profound University for marketers. - **Integrations**: HubSpot, Google Workspace, Gamma, Parallel AI, Vercel (with more being added continuously). ## Market Standing - **Valuation/Market Cap**: $1 billion (unicorn as of Series C, February 2026) - **Key Metric**: Total funding raised $154.5 million across four rounds; $96M Series C led by Lightspeed Venture Partners (Feb 2026) - **Notable Investors/Partners**: Lightspeed Venture Partners, Sequoia Capital, Kleiner Perkins, Evantic, Saga Ventures, South Park Commons - **Growth Signals**: - 1B+ prompts analyzed daily, 30B+ citations analyzed daily - 1800+ customers worldwide - 169 employees (monthly headcount growth of +15.1%) - 88 open positions - Global footprint in 6 countries (US, UK, Argentina, India, Canada, Brazil) ## Competitive Advantages - **First-mover advantage** in the AI visibility / AEO category, with proprietary data on how AI models crawl and represent brands. - **Integrated platform** that moves from insight (analytics) to execution (Agents) in one system, replacing fragmented toolchains. - **Strong talent pool**: early hires from Yext, 6sense, Amazon, Attentive, and consulting firms. - **Rapid scaling**: raised from Seed to Series C and reached unicorn status in 18 months. ## Strategic Focus - **Platform expansion**: Building out the Profound Ecosystem (training, certification, agency marketplace) to create a new category of “Marketing Engineer.” - **Global reach**: Growing engineering and go-to-market teams across NYC, SF, London, and Buenos Aires. - **Product depth**: Enhancing Agents with deeper automation while keeping humans in control of strategy. - **Partnerships & integrations**: Deepening ties with major marketing and productivity tools. ## Why Work Here - **Compensation**: Strong base salary plus significant equity in a well-funded unicorn. - **Culture**: High-context, direct communication with a bias for action; “merit-driven, not tenure-driven” career acceleration. - **Work model**: In-office presence required in NYC, SF, London, or Buenos Aires; daily catered meals, late-night Uber reimbursement, fitness stipend, and flexible time off. - **Engineering focus**: Key roles include Agent Engineer, AI/ML Engineer, Design Engineer, Forward Deployed Engineer – competing for AI talent against companies like OpenAI and Anthropic. - **Growth**: Rapid scaling environment with visible impact; opportunity to define a new category. ## Sources 1. [tryprofound.com](https://www.tryprofound.com/) 2. [tryprofound.com/careers](https://www.tryprofound.com/careers) 3. [LinkedIn / Profound](https://www.linkedin.com/company/tryprofound) 4. [Fortune – Exclusive: Profound raises $96M](https://fortune.com/2026/02/24/exclusive-as-ai-threatens-search-profound-raises-96-million-to-help-brands-stay-visible/) 5. [tryprofound.com/blog – Series C announcement](https://www.tryprofound.com/blog/profound-raises-96m-series-c) ## Other roles at Profound - [Engagement Manager, Enterprise](https://feeny.ai/job/engagement-manager-enterprise-profound-san-francisco-qn21em94vm4p) — San Francisco, CA - [Sales Development Manager](https://feeny.ai/job/sales-development-manager-profound-new-york-zr4nkf5js5ed) — New York, NY - [Value Consultant](https://feeny.ai/job/value-consultant-profound-new-york-vpm4134rc8nf) — New York, NY - [Manager, Engagement Management, Strategic](https://feeny.ai/job/manager-engagement-management-strategic-profound-new-york-xzkxqrxh47cj) — New York, NY - [Associate People Partner](https://feeny.ai/job/associate-people-partner-profound-london-qssradmave2h) — London, United Kingdom - [People Partner, GTM](https://feeny.ai/job/people-partner-gtm-profound-new-york-9zm15mnffz2b) — New York, NY - [Office Operations Manager](https://feeny.ai/job/office-operations-manager-profound-san-francisco-bawbzw8n1cxg) — San Francisco, CA - [Implementation Manager](https://feeny.ai/job/implementation-manager-profound-new-york-nk7gdgbebzws) — New York, NY - [Engagement Manager, Strategic](https://feeny.ai/job/engagement-manager-strategic-profound-new-york-x7g4hyc9wdgt) — New York, NY - [Engagement Manager, Pharma & Life Sciences](https://feeny.ai/job/engagement-manager-pharma-life-sciences-profound-new-york-eh1y1xtmvn5x) — New York, NY