---
title: 'Member Success Manager at Range'
canonical: 'https://feeny.ai/job/member-success-manager-range-mclean-ndv0ndm8zeen'
type: 'job'
last_seen: '2026-11-07'
---

# Member Success Manager at Range

- **Company:** Range
- **Location:** Mclean, VA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/range/6f540d0e-a3c6-4a26-b08c-eac956a71c2f/application

**Skills:** Data Analysis, Survey Design, Feedback Collection, Retention Strategy, Product Feedback Analysis, Fintech Experience, SaaS Experience, Membership-based Business Experience, Member Journey Mapping, Journey Mapping

> The Member Relationship Manager leads outreach and engagement efforts to build member relationships, gather feedback, and drive retention strategies. This role involves analyzing data to improve product functionality, collaborating cross-functionally with product teams, and serving as the internal advocate for membe...

## Job description

At Range, we’re building towards a world where anyone can live the financial life they imagine for themselves. If that sounds like a mission you want to be a part of, let’s create it together.

We’re building AI-powered wealth management. Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps. We're backed by Google's Gradient Ventures, Cathay Innovation, Scale Venture Partners, and more. We’re growing fast while still small enough that everyone's work is visible and impactful.

## About the role

We are looking for a Member Success Manager to join Range, who will lead outreach and engagement efforts with our members. Key aspects of the role include building relationships, gathering feedback on product usage, and driving initiatives to increase retention and long-term engagement. You will be the voice of our members internally, helping translate their needs, pain points, and feedback into actionable insights for product, operations, and customer-facing teams. This is a hands-on, high-impact position at the intersection of member engagement, feedback collection, and retention strategy.

We're excited to hire this role at Range's Headquarters in McLean, VA. All of our positions follow an in-office schedule Monday through Friday, allowing you to collaborate directly with your team. If you're not currently based in the area, but love what you see, let’s discuss relocation as part of your journey to joining us.

## What you’ll do with us

- Conduct proactive outreach to members (via email, phone calls, in-app messages, or other communication channels) to engage them, understand how they’re using Range, and encourage deeper engagement.
- Collect qualitative and quantitative feedback on product functionality, usability, and overall member experience — for example, via surveys, interviews, or feedback sessions.
- Analyze feedback and engagement data to identify patterns, pain points, and opportunities for improving the product and member journey.
- Collaborate cross-functionally with Product, Engineering, and Support teams to ensure feedback leads to actionable improvements.
- Develop and implement member engagement and retention campaigns (onboarding follow-ups, check-ins, re-engagement campaigns, loyalty/advocacy programs, etc.).
- Define and track key member-experience metrics (e.g., retention rate, engagement frequency, satisfaction scores) and report on those to leadership.
- Serve as an internal advocate for members — representing the “voice of the member” in product discussions, roadmap planning, and feature prioritization.
- Help design and maintain feedback loops: regular member check-ins, surveys, focus groups, or other mechanisms to surface member sentiment over time.

What will set you apart

- 5+ years of experience in customer experience, customer success, member engagement, or a similar role (ideally in a fintech, SaaS, or membership-based business).
- BS or BA from a leading university
- Strong communication skills — able to engage members with empathy, build rapport, and elicit honest feedback.
- Analytical mindset: comfortable working with both qualitative and quantitative data to detect trends, draw insights, and make recommendations.
- Cross-functional collaboration skills: able to work across Product, Engineering, and Support to translate insights into action.
- Experience with feedback collection and member journey mapping (surveys, interviews, feedback mechanisms, journey maps, retention initiatives).
- A member-centric mindset: you care deeply about understanding members’ needs, and you believe in shaping the product and experience around them.

## Compensation

Base salary range: $70,000 – $170,000 This is the base salary range we expect in good faith to pay for this role at the time of posting. Where an offer lands within the range depends on the scope and complexity of work the candidate can own independently and demonstrated depth at this level.

Other compensation and benefits The range above reflects base salary only. Our offer packages also include equity in the form of stock options, so total compensation for this role will exceed the base salary range. We do not ask for or consider salary history. You are welcome to ask questions about compensation at any point in the process.

## Benefits

- Health & Wellness: 100% employer-covered medical insurance for employees (75% for dependents), plus dental and vision coverage
- 401(k): Retirement savings program to support your future
- Paid Time Off: Dedicated time to reset and recharge plus most federal holidays
- Parental Leave: Comprehensive leave policy for growing families
- Meals: Select meals covered throughout the week
- Fitness: Monthly movement stipend
- Equity & Career Growth: Early exercise eligibility and a strong focus on professional development
- Annual Compensation Reviews: Salary and equity refreshes based on performance
- Boomerang Program: After two years at Range, you can take time away to start your own company. We’ll hold your spot for 6 months - and pause your equity vesting, which resumes if you return

Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.

## About Range

## Company Overview
- **One-liner**: Range is an all-in-one wealth management platform that combines AI-powered financial planning with human advisor support to help high-earning individuals manage their finances holistically.
- **Entity Type**: Private (Series C – $62.3M raised February 2026)
- **Headquarters**: McLean, Virginia, United States
- **Founded**: 2021
- **Founders**: Fahad Hassan and David Cusatis

## Core Business
- **Primary industry/industries**: Fintech – Wealth Management / AI-driven Financial Planning
- **Target customers**: B2C – high-income individuals, professionals, executives, and entrepreneurs (High Net Worth / mass affluent)
- **Mission or purpose statement**: “Help households manage their money faster, more affordably, and accurately than any other resource in the world.”

## Products & Services
- **Range Wealth Management Platform**: SaaS-based dashboard that consolidates all aspects of a member’s financial life – cash flow tracking, investment oversight, tax planning, retirement planning, real estate visibility, and direct access to a team of advisors. Augmented by AI tools for cash flow projections and tax optimization.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding – $103M raised to date (series A $12.7M in May 2023, series B in Nov 2024, series C $62.3M in Feb 2026) [pitchbook.com](https://pitchbook.com/profiles/company/494915-77)
- **Notable Investors/Partners**: Gradient Ventures (Google’s AI fund), Scale Venture Partners, Cathay Innovation, 8-Bit Capital [range.com/about-us](https://www.range.com/public/about-us)
- **Growth Signals**: 
  - 167 employees as of early 2026 (up from a small team at founding)
  - Raised $62.3M Series C in February 2026 for AI buildout and workforce expansion
  - Coverage in major outlets (e.g., McLean fintech Range raises $60M for AI financial planning)
  - Plans to gradually replace human advisor workforce with autonomous AI capabilities (reported in industry press)

## Competitive Advantages
- **Human + AI hybrid model**: Combines CFP/CPA advisors with proprietary AI tools, offering personalized guidance at a fraction of traditional wealth management fees.
- **Flat-fee pricing**: No investment minimums, making financial planning accessible to more Americans (99% lack a planner due to cost).
- **Founders’ background**: Fahad Hassan (CEO) and David Cusatis (Chief AI Architect) both left high-profile roles at Amazon and a corporate environment to build the platform.
- **Comprehensive platform**: Consolidates budgeting, investments, tax, real estate, and retirement in one place – reducing the need for multiple point solutions.

## Strategic Focus
- **AI automation**: Investing heavily in AI to eventually deliver expert-level financial advice autonomously, reducing dependency on human advisors while maintaining quality.
- **Scaling the team**: Doubling workforce (especially engineering, AI, and operations) to support product expansion.
- **Product expansion**: Deepening real estate, tax, and estate planning modules; expanding into new geographic markets beyond DC and New York.

## Why Work Here
- **Culture**: “Radical Transparency,” “Love Problems, Not Solutions,” “Take Personal Responsibility,” “Be Positive (all of the time)” – 10 core values that emphasize ownership, trust, and customer obsession.
- **Work policy**: Hybrid – employees work from HQ (McLean, VA) or remote locations; mandatory quarterly team weeks in DC to align strategy and build camaraderie.
- **Compensation & equity**: Annual salary reviews with equity adjustments; early exercise eligibility for stock options; 401(k) plan.
- **Benefits**: 100% employer-covered medical insurance (75% for dependents), dental/vision, 15 vacation days plus federal holidays, generous parental leave, gym stipend, technology allowance, meals during team weeks.
- **Growth opportunities**: Reimbursement for conferences, workshops, and professional certifications (CFP, CPA); Boomerang Program allows employees to take time off after 2 years to launch their own venture with a guaranteed seat back.
- **Team**: “DNA built from former CEOs, startup founders, professional athletes, experts from hedge funds and fastest growing tech companies.” Engineers from Amazon, Google, Citi.

## Sources
1. [pitchbook.com](https://pitchbook.com/profiles/company/494915-77) – Range company profile, funding, employees, HQ
2. [range.com/about-us](https://www.range.com/public/about-us) – Founders story, mission, advisors, investors
3. [range.com/careers](https://www.range.com/public/careers) – Benefits, values, work policy, perks
4. [builtin.com](https://builtin.com/company/range) – Office policy, year founded, culture summary
5. [linkedin.com/company/rangefinanceinc](https://www.linkedin.com/company/rangefinanceinc) – Company description
6. News headlines referenced in about-us page (e.g., “Flat-fee advisor Range raises $60M for AI financial planning”) – source: range.com/about-us

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