---
title: 'Member Support Flights Lead at Engine'
canonical: 'https://feeny.ai/job/member-support-flights-lead-engine-united-states-bc79zs9xv9wq'
type: 'job'
last_seen: '2026-09-09'
---

# Member Support Flights Lead at Engine

- **Company:** Engine
- **Location:** United States
- **Compensation:** $51k–$70k
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/engine/jobs/7983449003

## Job description

## About Engine

Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and groups representing 1.8M+ travelers. We're the retailer and the rails of business travel, one of the fastest-growing companies in travel tech, built on a decade of proprietary technology, supply, and pricing no one else can replicate. Other travel and AI companies run on our infrastructure to book real trips, hold rates, and move payments, without building any of it themselves. We built it, AI-forward at every layer, from how travelers book to how the rails run.

That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).

We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.

Come outpace the ordinary and build the future of travel with us.

Your Mission:

As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

- Provide expert-level support and handle escalations from Member Support related to flight operations, ticketing complexities, and booking issues
- Utilize in-depth knowledge of GDS (Amadeus) and NDC reservation systems to troubleshoot errors, resolve failures, and assist with complex bookings
- Maintain comprehensive understanding of airline policies surrounding schedule changes, voluntary changes, and Irregular Operations (IROPS) to support timely and accurate decision-making
- Collaborate with internal teams and external airline partners to develop and deliver training and continuous learning initiatives for BPO staff
- Maintain comprehensive understanding of airline rules, procedures, and industry standards to ensure compliance and operational accuracy
- Analyze trends in escalations to identify recurring issues and recommend process improvements or training needs
- Serve as a liaison between BPO teams and operational stakeholders to streamline communication and enhance service quality
- Document resolutions, workflows, and best practices to build a knowledge base for ongoing team reference
- Participate in cross-functional projects aimed at optimizing flight support operations and enhancing customer experience

What You’ll Bring to Engine:

We’re looking for someone who’s ready to make an impact and grow alongside us:

- Proven experience supporting flight operations or airline booking teams, preferably within an OTA or TMC environment
- Advanced proficiency in Amadeus GDS; familiarity with other GDS platforms (Sabre, Galileo, etc.) and various NDC reservations systems is a plus
- Strong understanding of airline ticketing rules, fare constructions, refunds, exchanges, and industry regulations
- Knowledge of airline policies on schedule changes, voluntary changes, and Irregular Operations (IROPS)
- Excellent problem-solving skills with the ability to handle complex escalations calmly and efficiently
- Demonstrated ability to collaborate across teams and drive training and development initiatives
- Detail-oriented with excellent communication and documentation skills
- Comfortable working in a fast-paced, dynamic environment with evolving priorities
- Please note: This role may require a flexible, modified schedule that regularly includes overnight shifts and weekends to support our 24/7 operations.

## Compensation

Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process.

Base Pay Range $50,600—$70,000 USD

The Engine Edge: Perks & Compensation We believe in rewarding great work with great benefits:

- Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
- Benefits: Check out our full list at [engine.com/culture](https://engine.com/culture)
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more

## About Engine

## Company Overview
- **One-liner**: Engine (formerly Hotel Engine) provides an all-in-one travel management platform that lets businesses book flights, hotels, and cars, with exclusive rates and no booking fees.
- **Entity Type**: Private (funding stage: Series C, 2024)
- **Headquarters**: Denver, Colorado, USA (implied by job locations and history)
- **Founded**: 2018 (as Hotel Engine, spun off from Travelers Haven)
- **Founders**: Elia (full name not provided in search results; CEO Elia stepped down from Travelers Haven to focus on Hotel Engine in 2021)

## Core Business
- **Primary industry**: Business travel management / Travel technology (SaaS platform)
- **Target customers**: B2B – small to large businesses, groups, event teams, crews; also serves individual business travelers
- **Mission statement**: “To make travel effortless and give businesses, big and small, the opportunity to enjoy the journey again.”

## Products & Services
- **[Engine Platform]**: All-in-one booking platform for flights, hotels, and cars. Includes consolidated billing (DirectBill), flexible cancellation (FlexPro), spend controls (Engine X virtual cards), and reporting/insights. Free to use with no contracts; revenue from commissions and premium features.
- **[Engine Rewards]**: Loyalty program that stacks with hotel loyalty points, offering up to 10% back.
- **[Engine X]**: Corporate card and spend management solution integrated with the booking platform.
- **[Partner Hub / Groups]**: Tools for group travel coordination and partner integrations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Triple-digit growth; trusted by over 1,000,000 travelers and 20,000+ businesses; average travel savings of up to 60%.
- **Notable Investors**: Blackstone, Elefund, Telescope Partners, Permira (industry-leading investors)
- **Growth Signals**: Rebranded from Hotel Engine to Engine in 2024, expanding beyond hotels into flights and cars. Added 100+ new features in recent period. New executive leadership team. Remote-first hiring across US and LATAM.

## Competitive Advantages
- **Exclusive rates and no fees**: No booking fees, no contracts – saves businesses up to 60% on travel.
- **All-in-one platform**: Combines booking, expense management, and reporting in a single solution.
- **Flexibility**: FlexPro allows free changes/cancellations; DirectBill simplifies invoicing.
- **Scale and trust**: Over 1 million travelers and 20k+ businesses use the platform.

## Strategic Focus
- **Current priorities**: Continued platform expansion (flights, cars, groups), deepening integrations (ERP, HR, workplace tools), and scaling the sales and engineering teams. Emphasis on data-driven insights and automation to simplify trip management.

## Why Work Here
- **Culture**: High-agency, ownership-driven environment. Core values: “Drivers, not Passengers,” “Customer Obsessed,” “Speed with Precision,” “Deliver Results.” Described as electric, with a bias for action and high standards.
- **Remote/Hybrid**: Fully remote roles for US and LATAM (some sales roles in Chicago, Denver, Tempe). Remote-first culture.
- **Benefits**: Unlimited PTO, stock options for all full-time employees, 401(k) with company match, medical/dental/vision, mental health support, family leave, global lodging discounts, paid volunteer time.
- **Engineering culture**: Emphasis on innovation, high standards, and moving fast without cutting corners. Open roles include senior and staff engineers, data scientists, product managers.

## Sources
1. [engine.com](https://engine.com/) – Company homepage with product details
2. [engine.com/about-us](https://engine.com/about-us) – Company history, mission, investors
3. [engine.com/careers](https://engine.com/careers) – Careers page with open positions and benefits
4. [engine.com/culture](https://engine.com/culture) – Culture memo, operating principles, DNA
5. [job-boards.greenhouse.io/engine](http://job-boards.greenhouse.io/engine) – Current job listings (59 roles)

## Other roles at Engine

- [Manager of Sales - Engine X](https://feeny.ai/job/manager-of-sales-engine-x-engine-united-states-tz3d8dqsstw1) — United States
- [Sr. ARC Specialist](https://feeny.ai/job/sr-arc-specialist-engine-united-states-yb95n9yv82k4) — United States
- [Operational Excellence Program Manager](https://feeny.ai/job/operational-excellence-program-manager-engine-united-states-xknn5tsj2ya5) — United States
- [Salesforce Administrator (Service Cloud) - LATAM](https://feeny.ai/job/salesforce-administrator-service-cloud-latam-engine-latin-america-6mbn8svv2yqe) — Latin America
- [Senior Events Specialist](https://feeny.ai/job/senior-events-specialist-engine-united-states-6wk7v0y7tknh) — United States
- [Director of Client Ops, Group Reservations](https://feeny.ai/job/director-of-client-ops-group-reservations-engine-united-states-n8ryxa2zp1rn) — United States
- [Sr. Manager, Account Director](https://feeny.ai/job/sr-manager-account-director-engine-chicago-illinois-gsp2c7jweycg) — Chicago Illinois, United States
- [Senior Manager, Fraud Operations](https://feeny.ai/job/senior-manager-fraud-operations-engine-united-states-8qs249fj477x) — United States
- [Fraud Analyst](https://feeny.ai/job/fraud-analyst-engine-united-states-m6qf6yfvdptr) — United States
- [Senior Director, Client Operations](https://feeny.ai/job/senior-director-client-operations-engine-united-states-a74pknya3tn0) — United States