---
title: 'Member Support Representative II - Verifications at ID.me'
canonical: 'https://feeny.ai/job/member-support-representative-ii-verifications-id-me-mclean-bj779grwk098'
type: 'job'
last_seen: '2026-10-28'
---

# Member Support Representative II - Verifications at ID.me

- **Company:** ID.me
- **Location:** Mclean, VA
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/idme/jobs/8044611003

## Job description

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 175 million users experience streamlined login and identity verification with ID.me at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations. Over 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found [here](https://insider.id.me/candidate-ai-use-in-interviewing/).

## Role Overview

As a Member Support Representative II - Verifications, you will play a crucial role in ensuring the security and accuracy of our virtual member verification process. You will engage with members via video calls, guiding them through the verification process while delivering outstanding customer service.

This opportunity is located onsite at ID.me’s headquarters in McLean, Virginia. This is a full time opportunity and is not able to be done remotely.

Responsibilities:

- Conduct inbound video verification calls with members, ensuring a friendly and professional experience
- Verify member identities across multiple communities by requesting and validating required documentation
- Address member inquiries and concerns related to the verification process
- Assist with account recovery  to track, manage and resolve members’ issues, ensuring a secure and efficient resolution
- Embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals
- Adhere to the companies Quality Assurance program and the associated policies
- Collaborate with team leads and management to enhance the verification process
- Stay updated on company policies, procedures, and industry regulations

Required Education and Experience:

- High school diploma or equivalent required
- Minimum 6 months of experience in customer support role preferably in a contact center environment
- Minimum 6 months of experience using Mac and/PC platforms for daily operations

Skills & Competencies:

- Ability and willingness to work in-office five days per week
- Excellent written and verbal communication skills
- Excellent interpersonal skills and capable of de-escalating conflict
- Consistently demonstrates punctuality and reliability in attendance
- Proficiency in using video conferencing software like Zoom
- Proficiency in using Google Suite
- Proficiency in using ticketing software like Zendesk
- Ability to handle sensitive information with confidentiality
- Ability to thrive in a fast-paced environment when there are changing priorities
- Ability to be a team player with a strong, self-managing work ethic
- Ability to be a self-starter with a passion for learning and continuous improvement

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer

What We Offer:

- Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
- Our Contact Center is a 24/7 operation, we have multiple shifts to choose from
- Competitive salary and benefits package
- Shift differential for nights and overnights
- Medical, Dental, and Vision Insurance
- Eligible for 15 days of accrued Paid Time Off annually
- Paid training and ongoing professional development

ID.me applicants must be able to pass a background check including: criminal background and a review of credit reports (not credit scores). ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at[id.me/privacy](https://insider.id.me/privacy/). If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

## About ID.me

## Company Overview
- **One-liner**: ID.me provides a next-generation digital identity wallet that simplifies how individuals securely prove their identity online across government, healthcare, and commercial sectors.
- **Entity Type**: Private
- **Headquarters**: McLean, Virginia, USA (with offices in Mountain View, California, USA and Tampa, Florida, USA)
- **Founded**: 2010
- **Founders**: Blake Hall (CEO, co-founder, and decorated U.S. Army Ranger)

## Core Business
- **Primary industry/industries**: Digital Identity, Cybersecurity, Identity Verification, Government Technology, Healthcare Technology
- **Target customers**: B2B, B2G (Business-to-Government), Enterprise (21 federal agencies, 50 state government agencies, 70+ healthcare organizations, 600+ consumer brands)
- **Mission or purpose statement**: “To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.” The company is also committed to “No Identity Left Behind” to enable all people to have a secure digital identity.

## Products & Services
- **ID.me Digital Identity Wallet**: A single sign-on and identity verification platform allowing users to verify their identity once and seamlessly sign-in across websites without re-verifying. Over 156 million users are on the network.
- **Group Affiliation Verification**: Enables organizations to verify community affiliations (military, students, teachers, nurses, first responders, government employees) for discounts and benefits.
- **Identity Proofing (IAL2/AAL2)**: A NIST 800-63-3 IAL2 / AAL2 conformant credential service provider, approved by the Kantara Initiative. The only provider offering video chat and in-person verification to increase access and equity.
- **Workforce Identity**: Identity solutions for workforce management, including employee credentialing and access.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue estimated at $90.0M (LinkedIn estimate); served over 156 million users
- **Notable Investors/Partners**: Partners include 21 federal agencies, 50 state government agencies, and 70+ healthcare organizations. Prior funding rounds include 8 rounds from investors (specific lead investors not listed in search results).
- **Growth Signals**: 615 total employees (Built In estimate); 51 active job postings across engineering, fraud, security, sales, marketing, and product; expanding into AI agent evaluations and data platform roles; strong presence in both public sector and commercial retail.

## Competitive Advantages
- **NIST Certification**: Only identity provider approved as a NIST 800-63-3 IAL2/AAL2 credential service provider by the Kantara Initiative, meeting federal standards for consumer authentication.
- **Multi-Channel Verification**: Offers online, call center, and in-person verification (including video chat), increasing access and equity for users who lack traditional digital footprints.
- **Network Effects**: Over 156 million users and broad acceptance across government, healthcare, and retail creates a powerful network moat—users can verify once and use everywhere.
- **Special Forces Culture**: CEO Blake Hall, a former Army Ranger, has built a culture modeled on elite military units, emphasizing “Trustworthy Teammates” and “Elite Performance.”

## Strategic Focus
- **Current priorities and direction for growth**: Expanding the digital identity network into more sectors (financial services, healthcare); investing heavily in AI (AI agent evaluations, AI enablement); building out data platform and authentication infrastructure; scaling the workforce identity product line; and maintaining federal compliance and security standards.

## Why Work Here
- **Culture highlights**: The company explicitly describes its culture as “not a set of beliefs, but what you do,” modeled on Special Forces principles of trust and elite performance. Emphasis on “Trustworthy Teammates” and solving the most difficult missions where others have failed.
- **Remote/hybrid/office policy**: Employees work from physical offices (onsite). Typical time on-site is full-time, with offices in McLean, VA, Mountain View, CA, and Tampa, FL.
- **Notable perks**: Company-sponsored medical, dental, and vision plans for employee and family; paid parental leave; generous paid time off; 401(k) with employer matching; company-sponsored life insurance; employee equity incentive plan; multiple lounge areas and game room; numerous mental health resources.
- **Engineering culture**: Uses modern tech stack including Ruby, React, Docker, Kubernetes, Terraform; roles span authentication platform, data platform, identity proofing, SRE, and AI agent evaluations. Strong emphasis on merit and high performance.

## Sources
1. [id.me - About](https://www.id.me/about)
2. [id.me - Careers](https://www.id.me/careers)
3. [Greenhouse - ID.me Jobs](http://job-boards.greenhouse.io/idme)
4. [LinkedIn - ID.me](https://www.linkedin.com/company/id.me)
5. [Built In - ID.me](https://builtin.com/company/idme)

## Other roles at ID.me

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- [Member Support Representative II - Verifications](https://feeny.ai/job/member-support-representative-ii-verifications-id-me-tampa-fqn7ar1ke8qr) — Tampa, FL
- [Product Marketing Manager, Consumer](https://feeny.ai/job/product-marketing-manager-consumer-id-me-mountain-view-4nfs808np06n) — Mountain View, CA
- [Software Engineer – Developer Experience & AI Platform](https://feeny.ai/job/software-engineer-developer-experience-ai-platform-id-me-mclean-kx5m1a5g603e) — Mclean, VA
- [Staff Software Engineer, PostgreSQL Specialist](https://feeny.ai/job/staff-software-engineer-postgresql-specialist-id-me-mclean-sfk32ykvtypr) — Mclean, VA / Mountain View, CA
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- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-id-me-mclean-qydjcvsw8tjm) — Mclean, VA