---
title: 'Merchant Operations- Senior Manager -Pre Live - Noida at Paytm Payments Services'
canonical: 'https://feeny.ai/job/merchant-operations-senior-manager-pre-live-noida-paytm-payments-services-noida-4tmrxbybtjm8'
type: 'job'
last_seen: '2026-09-17'
---

# Merchant Operations- Senior Manager -Pre Live - Noida at Paytm Payments Services

- **Company:** Paytm Payments Services
- **Location:** Noida, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.lever.co/paytmpayments/404632f6-1f7d-49ff-9a45-0c3d72978bc1

## Job description

## About the Role

We are looking for an experienced and commercially minded Senior Manager to lead the merchant operations function. This is a leadership role with end-to-end ownership of the merchant lifecycle — from acquisition and onboarding to KYC compliance, merchant activation, and ongoing account operations.

The ideal candidate is a seasoned payments professional who understands the nuances of merchant onboarding at scale (from tea stalls to large corporates), brings strong regulatory and compliance awareness, and has a proven track record of building and developing high-performance operational teams. You will serve as the operational backbone of the merchant operations, partnering closely with Sales, Product, Compliance, and Banking teams ensuring merchant's journey as seamless, compliant, and commercially impactful.

## Key Responsibilities

Merchant Lifecycle & Operational Compliance Own the full merchant lifecycle at Paytm scale— from merchant application, KYC Due diligence, and KYC/KYB processing through to activation, configuration, ongoing account management Ensure accuracy, completeness, and timeliness across all merchant onboarding stages, maintaining the highest standards of compliance and quality control. Design and govern onboarding workflows across merchant tiers and channels, adapting processes to accommodate varying risk profiles, business models, and payment corridors. Act as the senior escalation point for complex merchant cases, disputes, and onboarding exceptions requiring cross-functional resolution. Ensure all merchant onboarding and lifecycle operations are conducted in strict alignment with KYC/KYB frameworks, RBI guidelines, FEMA regulations, and applicable laws of land. Oversee periodic merchant reviews, risk-triggered reassessments, and self-initiated documentation audits to maintain a clean and compliant merchant portfolio. Oversee operational workflows supporting domestic and International acquiring and payment flows, including settlement, reconciliation, and exceptions. Partner with Banking and Product teams to ensure operational readiness for new corridors, payment products, and acquiring partnerships. Monitor gateway and acquiring performance metrics, flagging issues and driving resolution in coordination with technology and banking partners. Process Excellence & Operational Governance Design, document, and own SOPs across the end-to-end merchant lifecycle covering all use cases (from tea stall to large enterprise across India and abroad), ensuring they are consistently followed and regularly reviewed. Lead root-cause analysis (RCA) on onboarding failures, escalations, and SLA breaches; implement robust corrective actions and track resolution effectiveness. Foster a culture of ownership, accountability, and continuous improvement across all levels of the team. Build and maintain operational dashboards tracking merchant onboarding health, TAT, exception rates, and SLA performance Serve as the primary operational interface between Merchant Operations and internal teams including Sales, MHD, Product, Compliance, Finance, and Tech Manage banking partner and third-party vendor relationships relevant to merchant onboarding, ensuring quality, compliance, and cost-effectiveness. Oversee operational budgets and forecasts for the merchant operations function; identify and implement cost efficiency opportunities.

## Experience & Qualifications

10+ years of progressive experience in payments operations or fintech, with at least 5 years in a leadership role managing multi-functional operations teams. Demonstrated, hands-on experience owning merchant onboarding, KYC/KYB operations, and merchant lifecycle management at scale. Strong working knowledge of payment acquiring, cross-border payment corridors, and associated compliance frameworks (RBI, FEMA, SWIFT). Bachelor's degree in Business, Finance, or a related field; MBA or equivalent postgraduate qualification strongly preferred.

## Skills & Competencies

Deep domain expertise in merchant operations — Onboarding workflows, KYC/KYB regulatory compliance, Risk tiering, AML KYC framework and lifecycle governance. Strong analytical capability with the ability to interpret operational data, identify trends, and translate insights into actionable decisions. Excellent leadership, coaching, and people development skills — experienced in managing large, diverse operational teams. Excellent stakeholder management and communication skills, with confidence engaging across senior leadership, banking partners, and regulatory interfaces. Proficiency in Excel / Google Sheets and Data Visualization tools, Intelligence tools (Tableau, Power BI, or equivalent); SQL is an advantage. Six Sigma / Lean certification or equivalent process excellence credentials preferred.

## About Paytm Payments Services

## Company Overview
- **One-liner**: Paytm Payments Services Limited (PPSL) provides digital payment solutions — including a high-scale payment gateway, UPI processing, subscriptions, and merchant financial tools — for Indian businesses ranging from neighborhood stores to large brands.
- **Entity Type**: Private (wholly owned subsidiary of One97 Communications, a publicly listed parent company)
- **Headquarters**: Noida, India
- **Founded**: 2020 ([builtin.com](https://builtin.com/company/paytm-payments-services-limited))
- **Founders**: Not publicly listed for PPSL; the entity is a wholly owned subsidiary of One97 Communications ([paytmpayments.com](https://www.paytmpayments.com/about-us))

## Core Business
- **Primary industry**: Digital payments, fintech, payment gateway infrastructure
- **Target customers**: B2B — online brands, startups, small merchants, BFSI institutions (for premium collections, loan repayments, investments), and government entities
- **Mission or purpose statement**: "Driving financial inclusion by empowering India's top online brands, startups and small merchants to accept digital payments and manage their business" ([paytmpayments.com](https://www.paytmpayments.com/about-us))

## Products & Services
- **Paytm Payment Gateway**: Core online payment acceptance for apps and websites, supporting UPI, cards, net banking, and more with high success rates and real-time bank settlements ([paytmpayments.com](https://www.paytmpayments.com/))
- **Payment Links & Payment Pages**: Collect payments instantly without building a website or app
- **International Payments**: Cross-border payment solution for merchants serving customers in 200+ countries
- **Subscriptions**: Customized payment plans and automated recurring collections across all payment instruments
- **Bank Offers & No-Cost EMI**: Affordability options to improve checkout conversion
- **Instant Refunds**: Automated, real-time refund processing for end customers
- **BFSI Solutions**: Specialized flows for policy premiums, loan repayments, investments, and credit card payments ([paytmpayments.com](https://www.paytmpayments.com/))

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed for PPSL as a standalone entity
- **Key Metric**: 600M+ transactions processed per month; 10,000+ transactions/second handling capacity ([paytmpayments.com](https://www.paytmpayments.com/))
- **Notable Investors/Partners**: Parent One97 Communications (OCL) — the publicly traded company behind the Paytm ecosystem ([paytmpayments.com](https://www.paytmpayments.com/about-us))
- **Growth Signals**: Expanding into government alliances (as seen in current openings for Government Alliances Payments roles); marketing its payment suite to BFSI, international merchants, and large Indian brands; operates within the broader Paytm group ecosystem covering in-store payments and advertising solutions ([jobs.lever.co](https://jobs.lever.co/paytmpayments))

## Competitive Advantages
- **Massive scale**: 600M+ transactions processed monthly and 10,000+ TPS capacity demonstrate infrastructure reliability that few Indian payment gateways can match ([paytmpayments.com](https://www.paytmpayments.com/))
- **Broadest payment source coverage**: UPI, cards, net banking, EMI, subscriptions, and international payments from 200+ countries in a single integration
- **Paytm ecosystem leverage**: Access to Paytm group companies for in-store payments and advertising, creating a full-stack merchant offering
- **Merchant trust**: Positions itself as "the payment gateway that powers India's largest brands" ([paytmpayments.com](https://www.paytmpayments.com/))

## Strategic Focus
- Deepening financial inclusion for Indian businesses, from neighborhood merchants to national brands
- Strengthening government and BFSI payment partnerships via dedicated alliances teams ([jobs.lever.co](https://jobs.lever.co/paytmpayments))
- Building robust payment rails and merchant experiences as the "backbone of India's business payments ecosystem" ([paytmpayments.com](https://www.paytmpayments.com/careers))
- Expanding international payment acceptance for global merchants

## Why Work Here
- **Hybrid workspace**: Employees work a combination of remote and on-site ([builtin.com](https://builtin.com/company/paytm-payments-services-limited))
- **Mission-driven engineering**: Opportunity to build payment infrastructure powering "millions of businesses across India — from neighbourhood stores to leading brands" ([paytmpayments.com](https://www.paytmpayments.com/careers))
- **Strong benefits package**:
  - Health & wellness: medical insurance for self and family, health check-ups, mental health support, women's wellness initiatives, maternity/paternity benefits
  - Financial wellness: competitive compensation, annual bonus/incentives, ESOPs, salary advance, car lease, mobile device lease, relocation support
  - Time away: competitive leave across categories, team outing and engagement allowances
  - Personal development: internal job mobility, learning reimbursement for online courses and upskilling ([paytmpayments.com](https://www.paytmpayments.com/careers))
- **Career tracks**: Product & Engineering, Partnerships & Alliances, Merchant Operations, Data, Analytics & Growth — with both on-site and remote opportunities listed ([jobs.lever.co](https://jobs.lever.co/paytmpayments))
- **Culture**: Emphasizes purpose, collaboration, and self-driven learning; "meaningful work happens when you're part of a team building the backbone of India's business payments ecosystem" ([paytmpayments.com](https://www.paytmpayments.com/careers))

## Sources
1. [paytmpayments.com](https://www.paytmpayments.com/about-us)
2. [paytmpayments.com](https://www.paytmpayments.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/paytmpayments)
4. [paytmpayments.com](https://www.paytmpayments.com/)
5. [builtin.com](https://builtin.com/company/paytm-payments-services-limited)

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