---
title: 'Merchant Success Associate at Skio'
canonical: 'https://feeny.ai/job/merchant-success-associate-skio-remote-f7ea5s78sek7'
type: 'job'
last_seen: '2026-09-14'
---

# Merchant Success Associate at Skio

- **Company:** Skio
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2025-12-22
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/skio/9a78fa1b-1b62-4368-be6c-edf457584818

## Job description

🚀 Ready to help the next generation of Shopify brands crush it with Skio?

We’re looking for a high-energy, process-driven Merchant Success Associate to join our team. In this role, you’ll be the driving force behind the success and activation of Skio's rapidly expanding base of Growth tier merchants. This is all about scale - you’ll be impacting hundreds of businesses at once by building the systems, content, and programs that help them win.

What you'll do:

Scaled Success Program Management: You’re the architect of the "one-to-many" model. You’ll design and run onboarding and audit calls, automated email campaigns, and in-app messaging to guide massive cohorts of merchants toward subscription greatness.

Rapid Onboarding & Activation: You own the "First 90 Days." Your goal is to make onboarding so smooth that merchants hit their "aha!" moment instantly, ensuring maximum time to value from day one.

Content Creation: Partner with Marketing and Product to create killer educational resources. Whether it’s a quick video tutorial, a best-practice guide, or a "how-to" article, you’ll make complex features feel simple.

Churn Mitigation: You’ll keep a close eye on merchant health metrics. When an account looks like it’s hitting a roadblock, you’ll be ready with proactive, scalable outreach to get them back on track.

Product Adoption Expert: You’ll be a master of the Skio platform, showing merchants how to leverage our core features to drive their own ROI and simplify their business.

Champion of Self-Service: Your mission is to empower merchants, creating a library of resources that reduce the need for support and drive success.

What you'll bring to the table:

1–8 Years of Experience: You’ve cut your teeth in a fast-paced environment like Customer Success, Onboarding, Sales Dev, or Tech Support—ideally within subscription or the Shopify ecosystem.

Automation Mindset: You love the idea of "one-to-many." You’re comfortable (or eager to learn) using tools like Planhat for email sequencing, automation, and scaled communication.

Communication Pro: You’re a natural at simplifying the complex. You can write clear, punchy, and actionable guidance that merchants actually enjoy reading.

Hyper-Organized: You can juggle a high volume of accounts without breaking a sweat, staying process-driven and proactive even when things move fast.

Resourceful & Scrappy: You don’t wait for a playbook - you help write it. You’re excited about finding scalable solutions in a high-growth environment.

Bonus points if you have:

-A passion for building your own Shopify stores or subscription experience (tech or brand side). -A deep network within the Shopify Plus partner ecosystem. -Experience as a merchant/user of Skio (show us your Skio!). -Experience in a startup where you had to build processes from scratch.

Why Skio?

Scalable Impact: Your work will directly influence the success of hundreds of growing brands simultaneously.

Make a Massive Impact: You’ll be working with the world’s top e-commerce brands, shaping the future of how millions of people subscribe and save.

Work with the Best: We’re a passionate, driven group building the most innovative product in the space. You’ll have a direct line to our Product and Engineering teams to help build what merchants actually want.

Live our Values: We’re all about being Merchant Obsessed, Simplicity First, Praising Change, Radical Ownership, and Assuming Positive Intent.

Remote-First Culture: Do world-class work from wherever you are. No commute, no borders—just high-impact results.

Ready to join the Skio squad and help hundreds of merchants grow? Hit that "Apply" button and let's chat!

## About Skio

## Company Overview
- **One-liner**: Skio provides subscription management software that helps high-growth Shopify brands acquire, retain, and reward subscribers.
- **Entity Type**: Private (acquired by Recharge, privately held) — Pre-Seed / Seed funding ($11.1M total)
- **Headquarters**: New York, United States (with a San Francisco office and global remote team)
- **Founded**: 2021
- **Founders**: Aidan Thibodeaux (CEO)

## Core Business
- **Primary industry/industries**: E-commerce / Subscription Management (Shopify ecosystem)
- **Target customers**: B2B — primarily Shopify merchants in the CPG and direct-to-consumer (DTC) space, from early-stage to established brands like Grüns, Everyday Dose, IM8, and Instant Hydration.
- **Mission or purpose statement**: “Help ambitious brands scale faster with better tech, deeper features, and a team that actually gives a damn.”

## Products & Services
- **Subscription Management Platform**: A comprehensive, Shopify-native solution managing the entire subscription lifecycle — acquisition, retention, and win-back. Includes a no-code visual journey builder (for cancel flows, offers, upsells), a modern subscriber portal (skip, swap, pause, change orders), bulk edits engine, and advanced segmentation & reporting. Integrates with 200+ apps.
- **Migration Services**: Hands-on migration support from other platforms, including inventory audit, subscriber validation, and Shopify-specific best practices.
- **Customer Portal**: Beautiful, flexible, no-code portal allowing subscribers to manage their own subscriptions via web, text, or email — reducing support tickets.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company, acquired by Recharge)
- **Key Metrics**:
  - Annual Revenue: ~$1M (LinkedIn estimate; subject to change post-acquisition)
  - Total Funding: $11.125M across three seed rounds (last round December 2021)
- **Notable Investors/Partners**: Investors include 13 participants in the seed round (named undisclosed); now operates under Recharge Inc. Strategic partners include Shopify (ecosystem).
- **Growth Signals**:
  - 1,000+ subscription brands on the platform (as of mid-2026)
  - Employee headcount: ~50 people distributed across 5 countries (US, Canada, India, Sweden, Spain)
  - LinkedIn follower growth: +28.7% year-over-year
  - Key hires from companies like Klaviyo, HubSpot, Databricks, Triple Whale, Pinterest, Recharge, Stay.AI, Loop, and Shopify

## Competitive Advantages
- **Deep Shopify integration**: Built exclusively for Shopify, offering a more tailored experience than generic subscription tools.
- **Modern UX/No-code flexibility**: Intuitive visual builders and a subscriber-facing portal that reduces churn and CX load.
- **Part of Recharge ecosystem**: Backed by the largest subscription platform for Shopify, providing resources, scale, and credibility.
- **Fast iteration**: New features shipped every week — an advantage over legacy platforms.

## Strategic Focus
- **Current priorities**: Continuing to innovate on subscription infrastructure for Shopify brands, deepening integration with Recharge, and scaling the platform to serve more mid-market and enterprise accounts.
- **Direction for growth**: Expanding analytics and segmentation capabilities, reducing churn for merchants, and strengthening the global remote team.

## Why Work Here
- **Culture highlights**: “Every employee is an owner” — equity grants for all. Remote-first from day one. High trust environment (unlimited PTO). Fast-paced, product-driven culture with weekly releases.
- **Remote/hybrid/office policy**: Fully remote global team (employees work from couches, coffee shops, and beaches in Portugal and beyond). Offices available in San Francisco and New York.
- **Notable perks**:
  - 100% of health, dental, and vision premiums covered (family coverage extra)
  - Unlimited PTO
  - Market-rate salaries (no “startup discount”)
  - Equipment budget: MacBook provided
  - Global team with low overhead (no commute)
- **Engineering culture**: Small, high-impact team shipping weekly. Tools include modern stack; role available for Software Engineer and Launch Engineer.

## Sources
1. [skio.com/careers](https://skio.com/careers)
2. [jobs.lever.co/skio](https://jobs.lever.co/skio)
3. [skio.com](https://skio.com)
4. [skio.com/about](https://skio.com/about)
5. [linkedin.com/company/skio](https://www.linkedin.com/company/skio)

## Other roles at Skio

- [Product Designer](https://feeny.ai/job/product-designer-skio-san-francisco-new-york-kz9k1a238x6v) — San Francisco New York, OR
- [Technical Support Specialist](https://feeny.ai/job/technical-support-specialist-skio-remote-hyzkmgptk4jg)
- [Anything](https://feeny.ai/job/anything-skio-new-york-vjx0w3djtnzg) — New York, NY