---
title: 'Merchant Success Associate at Skio'
canonical: 'https://feeny.ai/job/merchant-success-associate-skio-remote-zf74fs2pcbxt'
type: 'job'
last_seen: '2026-09-07'
---

# Merchant Success Associate at Skio

- **Company:** Skio
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2023-07-11
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/skio/f881f80b-bc79-4a67-af60-4e7acdc99917

## Job description

We are seeking a highly motivated and customer-focused individual to join our team as a Merchant Success Associate. In this role, you will play a crucial part in ensuring the growth and success of our merchants. Working alongside our Merchant Success Managers you will:

-Help build programs for managing large numbers of merchants through automations and playbooks -Help drive success through proactive outreach to merchants for consultation and mentoring on subscription best practices -Help drive contract renewals -Assist in ongoing quality assurance and testing of new features and documentation to drive merchant adoption -Assist in accounting and collections as required.

Experience with Shopify is required, however this role is perfect for someone looking to get started with success and enterprise success experience is not required. All you need is a passion for delivering exceptional customer service and an eagerness to go above and beyond to ensure merchant success. Joining our team as a Merchant Success Associate offers an exciting opportunity to contribute directly to the growth of our company while working closely with a dynamic group of professionals. If you are driven, customer-focused, and eager to make a meaningful impact, we would love to hear from you.

## About Skio

## Company Overview
- **One-liner**: Skio provides subscription management software that helps high-growth Shopify brands acquire, retain, and reward subscribers.
- **Entity Type**: Private (acquired by Recharge, privately held) — Pre-Seed / Seed funding ($11.1M total)
- **Headquarters**: New York, United States (with a San Francisco office and global remote team)
- **Founded**: 2021
- **Founders**: Aidan Thibodeaux (CEO)

## Core Business
- **Primary industry/industries**: E-commerce / Subscription Management (Shopify ecosystem)
- **Target customers**: B2B — primarily Shopify merchants in the CPG and direct-to-consumer (DTC) space, from early-stage to established brands like Grüns, Everyday Dose, IM8, and Instant Hydration.
- **Mission or purpose statement**: “Help ambitious brands scale faster with better tech, deeper features, and a team that actually gives a damn.”

## Products & Services
- **Subscription Management Platform**: A comprehensive, Shopify-native solution managing the entire subscription lifecycle — acquisition, retention, and win-back. Includes a no-code visual journey builder (for cancel flows, offers, upsells), a modern subscriber portal (skip, swap, pause, change orders), bulk edits engine, and advanced segmentation & reporting. Integrates with 200+ apps.
- **Migration Services**: Hands-on migration support from other platforms, including inventory audit, subscriber validation, and Shopify-specific best practices.
- **Customer Portal**: Beautiful, flexible, no-code portal allowing subscribers to manage their own subscriptions via web, text, or email — reducing support tickets.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company, acquired by Recharge)
- **Key Metrics**:
  - Annual Revenue: ~$1M (LinkedIn estimate; subject to change post-acquisition)
  - Total Funding: $11.125M across three seed rounds (last round December 2021)
- **Notable Investors/Partners**: Investors include 13 participants in the seed round (named undisclosed); now operates under Recharge Inc. Strategic partners include Shopify (ecosystem).
- **Growth Signals**:
  - 1,000+ subscription brands on the platform (as of mid-2026)
  - Employee headcount: ~50 people distributed across 5 countries (US, Canada, India, Sweden, Spain)
  - LinkedIn follower growth: +28.7% year-over-year
  - Key hires from companies like Klaviyo, HubSpot, Databricks, Triple Whale, Pinterest, Recharge, Stay.AI, Loop, and Shopify

## Competitive Advantages
- **Deep Shopify integration**: Built exclusively for Shopify, offering a more tailored experience than generic subscription tools.
- **Modern UX/No-code flexibility**: Intuitive visual builders and a subscriber-facing portal that reduces churn and CX load.
- **Part of Recharge ecosystem**: Backed by the largest subscription platform for Shopify, providing resources, scale, and credibility.
- **Fast iteration**: New features shipped every week — an advantage over legacy platforms.

## Strategic Focus
- **Current priorities**: Continuing to innovate on subscription infrastructure for Shopify brands, deepening integration with Recharge, and scaling the platform to serve more mid-market and enterprise accounts.
- **Direction for growth**: Expanding analytics and segmentation capabilities, reducing churn for merchants, and strengthening the global remote team.

## Why Work Here
- **Culture highlights**: “Every employee is an owner” — equity grants for all. Remote-first from day one. High trust environment (unlimited PTO). Fast-paced, product-driven culture with weekly releases.
- **Remote/hybrid/office policy**: Fully remote global team (employees work from couches, coffee shops, and beaches in Portugal and beyond). Offices available in San Francisco and New York.
- **Notable perks**:
  - 100% of health, dental, and vision premiums covered (family coverage extra)
  - Unlimited PTO
  - Market-rate salaries (no “startup discount”)
  - Equipment budget: MacBook provided
  - Global team with low overhead (no commute)
- **Engineering culture**: Small, high-impact team shipping weekly. Tools include modern stack; role available for Software Engineer and Launch Engineer.

## Sources
1. [skio.com/careers](https://skio.com/careers)
2. [jobs.lever.co/skio](https://jobs.lever.co/skio)
3. [skio.com](https://skio.com)
4. [skio.com/about](https://skio.com/about)
5. [linkedin.com/company/skio](https://www.linkedin.com/company/skio)

## Other roles at Skio

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- [Technical Support Specialist](https://feeny.ai/job/technical-support-specialist-skio-remote-hyzkmgptk4jg)
- [Anything](https://feeny.ai/job/anything-skio-new-york-vjx0w3djtnzg) — New York, NY