---
title: 'Merchant Support Administrator at Celerocommerce'
canonical: 'https://feeny.ai/job/merchant-support-administrator-celerocommerce-rosemont-699e52mef28v'
type: 'job'
last_seen: '2026-09-13'
---

# Merchant Support Administrator at Celerocommerce

- **Company:** Celerocommerce
- **Location:** Rosemont, IL
- **Employment:** full-time
- **Posted:** 2021-03-30
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/celerocommerce/c7734dcd-61d5-419c-b35a-64d54e064967

## Job description

TransNational is seeking a Merchant Support Administrator to join its Operations team!  The Merchant Support Administrator is responsible for initiating welcome calls to new merchant customers, processing merchant enrollments, and rate changes within multiple databases. The Merchant Support Administrator will have the ability for career advancement that allows for upward movement and specialized product training.

What You'll Do:

- Thoroughly review merchant contracts for completeness and accuracy
- Follow up with merchants to obtain or verify needed information as it pertains to their contract with TransNational
- Data entry and information management as it relates to our merchants and their contract
- Maintain high levels of performance in conjunction with TransNational’s service metrics and kpi’s

Who You Are:

- 1+ years of credit card processing or merchant services experience required
- You are organized and have a keen eye for detail; especially when reviewing detailed, professional documents
- Process driven with a quick ability to adhere and learn new mandatory protocols
- Excellent interpersonal and time management skills with a high standard of integrity and work ethic
- Independent ability to problem solve with the ability to anticipate and learn
- Ability to proficiently navigate through multiple Windows based platforms and applications

What Makes TransNational Great:

- Competitive base with a quarterly team bonus
- 100% paid medical insurance, dental, vision, life insurance
- 401(k) Savings Plans with employer match
- Paid vacation time and volunteer day
- Hands-on training from expert peers and supervisors
- Casual work setting with awesome contests with prize incentives

Celero Commerce is an equal opportunity employer and does not unlawfully discriminate against any applicant or candidate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law.

## About Celerocommerce

## Company Overview
- **One-liner**: Celero Commerce provides payment processing, business management software, and data intelligence solutions to small and mid-sized businesses, helping them compete and win through a bundled, simple-to-consume platform.
- **Entity Type**: Private (acquired by Deluxe Corporation; previously backed by LLR Partners)
- **Headquarters**: Nashville, Tennessee, United States (with additional office in Brentwood, TN)
- **Founded**: 2018
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Financial Services – Payment Processing, Fintech
- Target customers: Small to mid-sized businesses (SMBs), financial institutions, independent sales organizations (ISOs), integrated software vendors (ISVs), and developers (B2B)
- Mission or purpose statement: “Delivering bundled, simple-to-consume payment solutions to small to mid-sized businesses to help them compete and win.”

## Products & Services
- **Payment Processing**: Debit and credit card processing, ACH and check services, eCommerce solutions, mobile and online payments, point-of-sale systems, gift card and loyalty programs.
- **Business Management Software**: Integrated software solutions that bundle payments with operational tools (e.g., real-time reporting, PCI compliance, fraud prevention).
- **Data Intelligence**: Analytics and reporting tools to help merchants drive growth and profitability.
- **Equipment and Terminals**: Payment hardware and terminals, including installation and support.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of $32 million (latest); processes over $28 billion in payments annually across 55,000+ US customers.
- **Notable Investors/Partners**: LLR Partners (lead investor in 2018 Private Equity round); Deluxe Corporation (acquirer); strategic partnerships with over 175 banking partners (e.g., EverBank).
- **Growth Signals**: Active acquisition strategy (e.g., Precision Payments in 2024, FlashBanc, Elmhurst Financial Services, Everest Payments, Finical); rank among top 10 largest non-bank processors in the US; 11 active job postings with +37.5% monthly growth in openings. However, headcount declined 4.6% YoY (240 employees, down 14 from prior year).

## Competitive Advantages
- **Bundled Platform**: Combines payments, software, and data intelligence in one holistic platform – reduces complexity for SMBs.
- **High-Tech, High-Touch Model**: Emphasizes both cutting-edge technology and dedicated customer support, with 350+ sales and customer service experts.
- **Strong Channel Partnerships**: Works through financial institutions, ISVs, and independent agents, providing a wide distribution network.
- **Proven M&A Engine**: Acquired multiple companies to expand capabilities and market reach, while maintaining integration.

## Strategic Focus
- Continue expanding merchant base and processing volume through organic growth and strategic acquisitions.
- Deepen relationships with banking partners and independent agents to drive distribution.
- Invest in technology for seamless payment experiences and data-driven insights for SMBs.
- Maintain a “performance-based culture” with transparent communication and respect as core values.

## Why Work Here
- **Culture**: Values include “Simple, disruptive solutions”, “Intentional in our actions”, “User-centric focus”, “Relentless pursuit of excellence”, “Performance-based culture”, “Transparent communication”, and “Respectful relationships”. The company fosters collaboration and creativity, and recognizes individual contributions through the “Celero Cares” community initiative.
- **Remote/Hybrid Policy**: Current open roles are primarily on-site (Rosemont, IL or Brentwood, TN). No remote-first policy mentioned for most positions.
- **Notable Perks**: Competitive benefits package (details in [Celero Benefits 2024](https://go.celerocommerce.com/hubfs/Celero%20Benefits_2024.pdf)), in-depth training, coaching, and creative freedom to serve customers.
- **Engineering Culture**: Technical team makes up ~10% of workforce; emphasis on high-tech solutions and data intelligence. The company uses AI tools in the hiring process for resume review, but final decisions are made by humans.
- **Growth Opportunities**: With a history of acquisitions and a growing customer base, employees can experience dynamic changes and career advancement.

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/celerocommerce)
2. [Celero Commerce Careers Page (Lever)](https://jobs.lever.co/celerocommerce)
3. [Celero Commerce Corporate Careers](https://celerocommerce.com/corporate-careers/)
4. [Celero Commerce – Why Celero](https://celerocommerce.com/why-celero/)
5. [Celero Benefits 2024 PDF](https://go.celerocommerce.com/hubfs/Celero%20Benefits_2024.pdf)

## Other roles at Celerocommerce

- [Outside Sales - Account Executive](https://feeny.ai/job/outside-sales-account-executive-celerocommerce-rosemont-ydjtqc81ppn8) — Rosemont, IL
- [Inside Sales - National Account Executive](https://feeny.ai/job/inside-sales-national-account-executive-celerocommerce-brentwood-kkf5v4tth9n3) — Brentwood, TN
- [Relationship Manager](https://feeny.ai/job/relationship-manager-celerocommerce-brentwood-brd0xe54wajm) — Brentwood, TN
- [Installation Specialist](https://feeny.ai/job/installation-specialist-celerocommerce-rosemont-5pgfzsq55m4v) — Rosemont, IL
- [Installation Technician - Payment Software & Hardware](https://feeny.ai/job/installation-technician-payment-software-hardware-celerocommerce-rosemont-x4zjkgsk8ykx) — Rosemont, IL
- [Inside Sales - National Account Executive](https://feeny.ai/job/inside-sales-national-account-executive-celerocommerce-rosemont-gq5mrv8pzp9y) — Rosemont, IL