---
title: 'Mexico Account Coordinator at Arrive Logistics'
canonical: 'https://feeny.ai/job/mexico-account-coordinator-arrive-logistics-guadalajara-4pk6c880rgrr'
type: 'job'
last_seen: '2026-10-24'
---

# Mexico Account Coordinator at Arrive Logistics

- **Company:** Arrive Logistics
- **Location:** Guadalajara, Mexico
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2024-03-04
- **Last confirmed live:** 2026-10-24
- **Apply:** https://jobs.lever.co/arrivelogistics/182f8c98-09bb-41ca-a73e-c61b2f34c114

## Job description

## Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

## What You’ll Do

This role will support the Business Development and Client Success teams within the Cross-Border Mexico department. As a Mexico Account Coordinator, you will be responsible for the daily operations of Intra-US business on existing MX client accounts and for shipment execution (load building, scheduling, etc) for XB business. The ultimate goal in this position is to effectively manage a book of business so the BD and CS teams can focus on new acquisitions and the cross-border operation. You must be comfortable with effectively performing operational duties independently, as well as working collaboratively with a designated sales representative and with client success teams.

## What You’ll Do

- Build loads in accordance with customer requirements into our system ensuring both accuracy and timeliness with requests
- Manage and schedule appointments to ensure shipments are being picked up and delivered within the customer’s timetable, while also working to set up proper transits to make shipments favorable for carriers
- Deliver effective, proactive, and professional communication with MX Account Reps, MX Carrier Reps and customer contacts when rescheduling pickups, deliveries, and while obtaining or providing tracking updates
- Obtain pertinent and required information for pre-pickup preparation and communicate with any delays to customer contacts with anticipation
- Prioritize exceptions by working with internal departments regarding shipment updates, accessorial charges, etc.
- Ensure all paperwork is received and that loads are closed out in a family fashion to ensure overall execution
- Proactively work with management and BD Reps to determine any potential concerns for aging for your customer
- Manage your customers external transportation management system (TMS)
- Foster existing relationships with our carrier reps and carrier partners to allow us better access to real-time updates
- Exemplify a level of assertiveness to identify issues and solve them.
- Gain knowledge of the transportation industry to better serve our customers, carriers, colleagues, and drivers.
- Make sure to remain up to date with all of our SOPs.

## Qualifications

- Fluency in Spanish and English
- High school diploma or equivalent.
- Bachelor’s degree in a relevant field of study.
- Proven demonstration of commitment and work ethic in a school or work setting.
- Fast-paced and able to multitask in a high-pressure environment.
- Able to take verbal/written instruction and execute with confidence.
- A polished communicator with exceptional interpersonal skills; both verbal & written.

The Perks of Working With Us

- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!

## Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

## About Arrive Logistics

## Company Overview
- **One-liner**: Arrive Logistics is a technology-enabled freight brokerage providing multimodal shipping solutions and capacity management for shippers and carriers across North America.
- **Entity Type**: Private (venture/private-equity backed; total funding ~$335M)
- **Headquarters**: Austin, Texas, USA (7701 Metropolis Dr., Building 15, Austin, TX 78744)
- **Founded**: 2014
- **Founders**: Matt Pyatt (CEO & Co-Founder) and Eric Dunigan (President & Co-Founder)

## Core Business
- **Primary industry**: Transportation / Logistics / Supply Chain / Freight Brokerage
- **Target customers**: B2B; enterprise shippers and vetted carriers across North America (1.5M shippers, 500K carriers, 20K brokers in the market)
- **Mission/purpose**: "We Deliver, So You Can" — delivering an unparalleled freight experience through relationships, technology, and a skilled workforce. They describe their model as "Powered by Tech, Delivered by People."

## Products & Services
- **Freight Brokerage / Multimodal Capacity Solutions**: Truckload and other freight shipping services connecting shippers with vetted carriers, including dedicated lanes, open deck solutions, and specialized freight (e.g., Arrive Fresh).
- **Carrier Services**: A carrier portal for shipment tracking, accounting/payment support, and compliance assistance (including safety rating and insurance verification).
- **Market Intelligence & Freight Forecast**: Internal and industry data analysis with monthly market updates and quarterly rate forecasts to help customers navigate the freight market.
- **Technology / Platform**: Proprietary technology suite tailored to shippers and carriers, supporting a "copilot model" that blends automation and human expertise.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Annual revenue reported at ~$810.7M by LinkedIn company data (private company estimate, not independently confirmed); total funding $335M.
- **Notable Investors/Partners**: ATL Partners (led $300M Private Equity round, 2021), Lead Edge Capital (led Series A $10M and Series B $25M).
- **Growth Signals**:
  - North America's 4th-largest truckload brokerage, moving 7,700+ loads daily.
  - ~1,780–2,000 employees across 6 countries and 10+ locations, including Austin, San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto.
  - 5,500 customers and 10,000 core carriers in its network.
  - Recognized for service excellence by 50+ enterprise shippers in the trailing 36 months.
  - Active hiring: 68 open positions listed at time of research (though job posting trend shows monthly -8.1% and quarterly -11.7%).

## Competitive Advantages
- **Scale and market position**: Top-4 North American truckload brokerage with high daily volume and broad carrier/customer network.
- **Copilot model**: Combines advanced technology with a large, skilled workforce, enabling high-touch service at scale.
- **Market intelligence**: Proprietary data and freight market forecasting gives customers actionable insights and a strategic edge.
- **Talent development**: Strong emphasis on L&D, mentorship, ERGs, and internal mobility—positioning the company to retain and grow its workforce.
- **Relationship-driven reputation**: Focus on customer obsession and long-term carrier/shipper trust, validated by external service awards.

## Strategic Focus
- **Multimodal expansion**: Growing capacity solutions beyond truckload to serve more shipping modes.
- **Technology investment**: Continued development of proprietary tools for shippers and carriers, with a focus on data-driven decision-making.
- **People and talent**: Scaling the workforce while investing in training, mentorship, and development programs.
- **Market intelligence leadership**: Publishing data, forecasts, and market updates to cement its position as a knowledge leader in logistics.
- **Operational excellence**: Relentless focus on service quality, safety, and fraud prevention across its network.

## Why Work Here
- **Career growth**: Extensive L&D programming, continued education, an elite mentorship program, and structured training/development classes.
- **Culture & community**: Employee Resource Groups, strong relationship-building culture, and a "world-class collaborative team" that supports paying it forward.
- **Locations**: Multiple offices across Austin (HQ), San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto—offering geographic flexibility and cross-border collaboration.
- **Award-winning environment**: Recognized as one of the fastest-growing transportation and technology companies in the US.
- **Candidate experience**: Structured interview process with clear recruiting practices (verified via @arrivelogistics.com email domain).
- **Employee feedback caveat**: Out of 939 LinkedIn reviews, the overall employer rating is 3.2/5, with compensation at 3.1, culture at 3.2, career opportunities at 2.9, but work-life balance at 2.4. Job seekers should weigh the demanding logistics environment against the growth and development upside.

## Sources
1. [arrivelogistics.com](https://www.arrivelogistics.com/careers/)
2. [arrivelogistics.com](https://www.arrivelogistics.com/)
3. [arrivelogistics.com](https://www.arrivelogistics.com/about/)
4. [jobs.lever.co](https://jobs.lever.co/arrivelogistics)
5. [linkedin.com](https://www.linkedin.com/company/arrive-logistics)

## Other roles at Arrive Logistics

- [Heavy Haul Solutions Specialist](https://feeny.ai/job/heavy-haul-solutions-specialist-arrive-logistics-richmond-vq61yzz7ka9h) — Richmond, VA
- [Client Success Manager - Arrive Fresh](https://feeny.ai/job/client-success-manager-arrive-fresh-arrive-logistics-austin-8n1bexjfa8y4) — Austin, TX
- [Director of Learning & Development](https://feeny.ai/job/director-of-learning-development-arrive-logistics-chicago-afnn9zascfa1) — Chicago, IL
- [Director of Learning & Development](https://feeny.ai/job/director-of-learning-development-arrive-logistics-austin-s1cyxjv30pjv) — Austin, TX
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-tampa-1vhjswzts1hc) — Tampa, FL
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-chicago-40zhqpjst437) — Chicago, IL
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-phoenix-k851s9f5930y) — Phoenix, AZ
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-san-antonio-78xtssht174j) — San Antonio, TX
- [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-austin-xkgpxfjm9aph) — Austin, TX
- [Mexico Account Manager](https://feeny.ai/job/mexico-account-manager-arrive-logistics-austin-dh98ky5n6etg) — Austin, TX