--- title: 'Mexico Account Representative at Arrive Logistics' canonical: 'https://feeny.ai/job/mexico-account-representative-arrive-logistics-guadalajara-a11p9vj2krfz' type: 'job' last_seen: '2026-10-24' --- # Mexico Account Representative at Arrive Logistics - **Company:** Arrive Logistics - **Location:** Guadalajara, Mexico - **Employment:** full-time - **Work type:** onsite - **Posted:** 2024-06-05 - **Last confirmed live:** 2026-10-24 - **Apply:** https://jobs.lever.co/arrivelogistics/ba24b3a3-62fb-4b24-b89b-489a71cacb13 ## Job description ## Who We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly growing team in Guadalajara, so read on to learn more and apply today! Who We Want While still performing foundational and MX cross-border and intermediate ops tasks, the Account Representative will focus on delivering value to our customers by managing accessorials, awarded lanes, offer management, and striving to increase committed capacity and deliver Operational Excellence through KPI management. You will work with management and your team to facilitate internal QBRs reviewing customer performance, identify opportunities for improvement, and collaborate on how to improve the customer experience. You must be detail-oriented and process-oriented, customer-obsessed, efficient, proactive, solutions-driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments. ## What You’ll Do - Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network and maintain accurate data entry with building loads for our customer account(s) - Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates - Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner - Monitor customer awards and have proactive conversations with sales and customers if we are seeing volumes different from what we were awarded - Ensure the account is operating at a healthy profitability level and take action to improve or correct where necessary - Work with carrier counterparts to identify lanes that are consistent within your customer’s network to secure committed capacity - Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs - Understand your customer’s KPIs and what standards we are held to to review account(s) performance to identify trends and present ideas for continuous improvement and cost savings - Understand the Food and Drug Administration (FDA) process for those customers who will be required throughout the border operation - Understand the SAGARPA  process for those customers who will be required throughout the border operation - Effectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitability - Proactively identify areas of opportunity within your customers' operations and strategically implement solutions ## Qualifications - Bachelor’s degree in a relevant field of study preferred. - At least 2 years of experience in a 3PL or supply chain environment. - Ability to work in a fast-paced, high-pressure environment while multitasking - Work collaboratively and cross-functionally with exceptional communication and interpersonal skills, both verbal and written The Perks of Working With Us - Take advantage of our benefits, including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans), and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office-wide engagement activities, team events, happy hours, and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! ## Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification. ## About Arrive Logistics ## Company Overview - **One-liner**: Arrive Logistics is a technology-enabled freight brokerage providing multimodal shipping solutions and capacity management for shippers and carriers across North America. - **Entity Type**: Private (venture/private-equity backed; total funding ~$335M) - **Headquarters**: Austin, Texas, USA (7701 Metropolis Dr., Building 15, Austin, TX 78744) - **Founded**: 2014 - **Founders**: Matt Pyatt (CEO & Co-Founder) and Eric Dunigan (President & Co-Founder) ## Core Business - **Primary industry**: Transportation / Logistics / Supply Chain / Freight Brokerage - **Target customers**: B2B; enterprise shippers and vetted carriers across North America (1.5M shippers, 500K carriers, 20K brokers in the market) - **Mission/purpose**: "We Deliver, So You Can" — delivering an unparalleled freight experience through relationships, technology, and a skilled workforce. They describe their model as "Powered by Tech, Delivered by People." ## Products & Services - **Freight Brokerage / Multimodal Capacity Solutions**: Truckload and other freight shipping services connecting shippers with vetted carriers, including dedicated lanes, open deck solutions, and specialized freight (e.g., Arrive Fresh). - **Carrier Services**: A carrier portal for shipment tracking, accounting/payment support, and compliance assistance (including safety rating and insurance verification). - **Market Intelligence & Freight Forecast**: Internal and industry data analysis with monthly market updates and quarterly rate forecasts to help customers navigate the freight market. - **Technology / Platform**: Proprietary technology suite tailored to shippers and carriers, supporting a "copilot model" that blends automation and human expertise. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue reported at ~$810.7M by LinkedIn company data (private company estimate, not independently confirmed); total funding $335M. - **Notable Investors/Partners**: ATL Partners (led $300M Private Equity round, 2021), Lead Edge Capital (led Series A $10M and Series B $25M). - **Growth Signals**: - North America's 4th-largest truckload brokerage, moving 7,700+ loads daily. - ~1,780–2,000 employees across 6 countries and 10+ locations, including Austin, San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto. - 5,500 customers and 10,000 core carriers in its network. - Recognized for service excellence by 50+ enterprise shippers in the trailing 36 months. - Active hiring: 68 open positions listed at time of research (though job posting trend shows monthly -8.1% and quarterly -11.7%). ## Competitive Advantages - **Scale and market position**: Top-4 North American truckload brokerage with high daily volume and broad carrier/customer network. - **Copilot model**: Combines advanced technology with a large, skilled workforce, enabling high-touch service at scale. - **Market intelligence**: Proprietary data and freight market forecasting gives customers actionable insights and a strategic edge. - **Talent development**: Strong emphasis on L&D, mentorship, ERGs, and internal mobility—positioning the company to retain and grow its workforce. - **Relationship-driven reputation**: Focus on customer obsession and long-term carrier/shipper trust, validated by external service awards. ## Strategic Focus - **Multimodal expansion**: Growing capacity solutions beyond truckload to serve more shipping modes. - **Technology investment**: Continued development of proprietary tools for shippers and carriers, with a focus on data-driven decision-making. - **People and talent**: Scaling the workforce while investing in training, mentorship, and development programs. - **Market intelligence leadership**: Publishing data, forecasts, and market updates to cement its position as a knowledge leader in logistics. - **Operational excellence**: Relentless focus on service quality, safety, and fraud prevention across its network. ## Why Work Here - **Career growth**: Extensive L&D programming, continued education, an elite mentorship program, and structured training/development classes. - **Culture & community**: Employee Resource Groups, strong relationship-building culture, and a "world-class collaborative team" that supports paying it forward. - **Locations**: Multiple offices across Austin (HQ), San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto—offering geographic flexibility and cross-border collaboration. - **Award-winning environment**: Recognized as one of the fastest-growing transportation and technology companies in the US. - **Candidate experience**: Structured interview process with clear recruiting practices (verified via @arrivelogistics.com email domain). - **Employee feedback caveat**: Out of 939 LinkedIn reviews, the overall employer rating is 3.2/5, with compensation at 3.1, culture at 3.2, career opportunities at 2.9, but work-life balance at 2.4. Job seekers should weigh the demanding logistics environment against the growth and development upside. ## Sources 1. [arrivelogistics.com](https://www.arrivelogistics.com/careers/) 2. [arrivelogistics.com](https://www.arrivelogistics.com/) 3. [arrivelogistics.com](https://www.arrivelogistics.com/about/) 4. [jobs.lever.co](https://jobs.lever.co/arrivelogistics) 5. [linkedin.com](https://www.linkedin.com/company/arrive-logistics) ## Other roles at Arrive Logistics - [Heavy Haul Solutions Specialist](https://feeny.ai/job/heavy-haul-solutions-specialist-arrive-logistics-richmond-vq61yzz7ka9h) — Richmond, VA - [Client Success Manager - Arrive Fresh](https://feeny.ai/job/client-success-manager-arrive-fresh-arrive-logistics-austin-8n1bexjfa8y4) — Austin, TX - [Director of Learning & Development](https://feeny.ai/job/director-of-learning-development-arrive-logistics-chicago-afnn9zascfa1) — Chicago, IL - [Director of Learning & Development](https://feeny.ai/job/director-of-learning-development-arrive-logistics-austin-s1cyxjv30pjv) — Austin, TX - [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-tampa-1vhjswzts1hc) — Tampa, FL - [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-chicago-40zhqpjst437) — Chicago, IL - [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-phoenix-k851s9f5930y) — Phoenix, AZ - [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-san-antonio-78xtssht174j) — San Antonio, TX - [Arrive Fresh Claims Analyst](https://feeny.ai/job/arrive-fresh-claims-analyst-arrive-logistics-austin-xkgpxfjm9aph) — Austin, TX - [Mexico Account Manager](https://feeny.ai/job/mexico-account-manager-arrive-logistics-austin-dh98ky5n6etg) — Austin, TX