--- title: 'Mexico Carrier Success Representative at Arrive Logistics' canonical: 'https://feeny.ai/job/mexico-carrier-success-representative-arrive-logistics-guadalajara-fk8kjyrahw7p' type: 'job' last_seen: '2026-09-12' --- # Mexico Carrier Success Representative at Arrive Logistics - **Company:** Arrive Logistics - **Location:** Guadalajara, Mexico - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-24 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/arrivelogistics/4ec74a4a-9432-406c-ae6e-9f98675f9da4 ## Job description ## Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want Use your enthusiasm to deliver premier service. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be assisting a carrier representative with individualized support with tracking, building their book of business and enhancing your own sales capabilities. ## What You'll Do - Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps - Managing the load board for optimal visibility and ensuring all data is current and accurate - Execute problem solving and innovative thinking to improve and streamline processes. - Assist in tracking and updating load milestones including Border Operations Card - Coordinating pickup, crossing, and delivery scheduling and execution - Managing complemento carta porte processes. - Manage carrier representatives' books of business from Booked to Delivered. - Utilize internal tools to address accounting issues and manage load settlements to facilitate timely payments for carriers. - Publish truck listings for carriers, reach out on potential matches, and present load offers while refining your negotiation skills. - Facilitate load booking for your carrier representative, playing a key role in the continual growth of their business through your assistance. - Enter and update information accurately in ArriveNOW,  from which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly. - Make sure to remain up to date with all of our SOPs (Standard Operational Procedure). - Maintain strong service metrics while assisting rep in growth of business - Exemplify a level of assertiveness to identify issues and solve them. - Foster existing relationships with our carrier partners to allow us better access to real-time updates. - Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers. - Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters. - All communication related to permissions or any administrative inquiry must be escalated to your team leadership. - Work Schedule Mon-Fri from 0800-1700 hrs MX Central Time ## Qualifications - 6+ months at Arrive - Highschool Diploma - College degree preferred - Ability to work in a fast pace environment - Passion for quality customer service - Strong sense of urgency and ability to prioritize time-sensitive issues - Detail-oriented and thorough when presenting information - Organized when it comes to time management and deadlines - Able to work independently and collaboratively The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! ## Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification. ## About Arrive Logistics ## Company Overview - **One-liner**: Arrive Logistics is a technology-enabled freight brokerage providing multimodal shipping solutions and capacity management for shippers and carriers across North America. - **Entity Type**: Private (venture/private-equity backed; total funding ~$335M) - **Headquarters**: Austin, Texas, USA (7701 Metropolis Dr., Building 15, Austin, TX 78744) - **Founded**: 2014 - **Founders**: Matt Pyatt (CEO & Co-Founder) and Eric Dunigan (President & Co-Founder) ## Core Business - **Primary industry**: Transportation / Logistics / Supply Chain / Freight Brokerage - **Target customers**: B2B; enterprise shippers and vetted carriers across North America (1.5M shippers, 500K carriers, 20K brokers in the market) - **Mission/purpose**: "We Deliver, So You Can" — delivering an unparalleled freight experience through relationships, technology, and a skilled workforce. They describe their model as "Powered by Tech, Delivered by People." ## Products & Services - **Freight Brokerage / Multimodal Capacity Solutions**: Truckload and other freight shipping services connecting shippers with vetted carriers, including dedicated lanes, open deck solutions, and specialized freight (e.g., Arrive Fresh). - **Carrier Services**: A carrier portal for shipment tracking, accounting/payment support, and compliance assistance (including safety rating and insurance verification). - **Market Intelligence & Freight Forecast**: Internal and industry data analysis with monthly market updates and quarterly rate forecasts to help customers navigate the freight market. - **Technology / Platform**: Proprietary technology suite tailored to shippers and carriers, supporting a "copilot model" that blends automation and human expertise. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue reported at ~$810.7M by LinkedIn company data (private company estimate, not independently confirmed); total funding $335M. - **Notable Investors/Partners**: ATL Partners (led $300M Private Equity round, 2021), Lead Edge Capital (led Series A $10M and Series B $25M). - **Growth Signals**: - North America's 4th-largest truckload brokerage, moving 7,700+ loads daily. - ~1,780–2,000 employees across 6 countries and 10+ locations, including Austin, San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto. - 5,500 customers and 10,000 core carriers in its network. - Recognized for service excellence by 50+ enterprise shippers in the trailing 36 months. - Active hiring: 68 open positions listed at time of research (though job posting trend shows monthly -8.1% and quarterly -11.7%). ## Competitive Advantages - **Scale and market position**: Top-4 North American truckload brokerage with high daily volume and broad carrier/customer network. - **Copilot model**: Combines advanced technology with a large, skilled workforce, enabling high-touch service at scale. - **Market intelligence**: Proprietary data and freight market forecasting gives customers actionable insights and a strategic edge. - **Talent development**: Strong emphasis on L&D, mentorship, ERGs, and internal mobility—positioning the company to retain and grow its workforce. - **Relationship-driven reputation**: Focus on customer obsession and long-term carrier/shipper trust, validated by external service awards. ## Strategic Focus - **Multimodal expansion**: Growing capacity solutions beyond truckload to serve more shipping modes. - **Technology investment**: Continued development of proprietary tools for shippers and carriers, with a focus on data-driven decision-making. - **People and talent**: Scaling the workforce while investing in training, mentorship, and development programs. - **Market intelligence leadership**: Publishing data, forecasts, and market updates to cement its position as a knowledge leader in logistics. - **Operational excellence**: Relentless focus on service quality, safety, and fraud prevention across its network. ## Why Work Here - **Career growth**: Extensive L&D programming, continued education, an elite mentorship program, and structured training/development classes. - **Culture & community**: Employee Resource Groups, strong relationship-building culture, and a "world-class collaborative team" that supports paying it forward. - **Locations**: Multiple offices across Austin (HQ), San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto—offering geographic flexibility and cross-border collaboration. - **Award-winning environment**: Recognized as one of the fastest-growing transportation and technology companies in the US. - **Candidate experience**: Structured interview process with clear recruiting practices (verified via @arrivelogistics.com email domain). - **Employee feedback caveat**: Out of 939 LinkedIn reviews, the overall employer rating is 3.2/5, with compensation at 3.1, culture at 3.2, career opportunities at 2.9, but work-life balance at 2.4. Job seekers should weigh the demanding logistics environment against the growth and development upside. ## Sources 1. [arrivelogistics.com](https://www.arrivelogistics.com/careers/) 2. [arrivelogistics.com](https://www.arrivelogistics.com/) 3. [arrivelogistics.com](https://www.arrivelogistics.com/about/) 4. [jobs.lever.co](https://jobs.lever.co/arrivelogistics) 5. [linkedin.com](https://www.linkedin.com/company/arrive-logistics) ## Other roles at Arrive Logistics - [Associate Benefits Specialist](https://feeny.ai/job/associate-benefits-specialist-arrive-logistics-austin-85eac3en481n) — Austin, TX - [Revenue Accounting Manager](https://feeny.ai/job/revenue-accounting-manager-arrive-logistics-austin-vy2ks3ag8yz4) — Austin, TX - [Director of Infrastructure](https://feeny.ai/job/director-of-infrastructure-arrive-logistics-austin-5922njmkjmpk) — Austin, TX - [Risk Specialist](https://feeny.ai/job/risk-specialist-arrive-logistics-chicago-mve9k44q7vef) — Chicago, IL - [Risk Specialist](https://feeny.ai/job/risk-specialist-arrive-logistics-austin-96nq2r9nxds5) — Austin, TX - [Software Engineer](https://feeny.ai/job/software-engineer-arrive-logistics-chicago-bkhd5v5w2r7x) — Chicago, IL - [Pricing Analyst](https://feeny.ai/job/pricing-analyst-arrive-logistics-guadalajara-b3ga4ss4p4yg) — Guadalajara, Mexico - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-arrive-logistics-chicago-cs4ekdy7d6jp) — Chicago, IL - [Second Shift Coverage Team Lead](https://feeny.ai/job/second-shift-coverage-team-lead-arrive-logistics-guadalajara-xtwy3yfgdaqe) — Guadalajara, Mexico - [Director of Client Success, Arrive Fresh](https://feeny.ai/job/director-of-client-success-arrive-fresh-arrive-logistics-austin-a0yxdg99pq0f) — Austin, TX