---
title: 'Mid-Market Customer Success Manager (Chicago) at Harvey'
canonical: 'https://feeny.ai/job/mid-market-customer-success-manager-chicago-harvey-chicago-ej8rcd9q8j6n'
type: 'job'
last_seen: '2026-09-14'
---

# Mid-Market Customer Success Manager (Chicago) at Harvey

- **Company:** [Harvey](https://feeny.ai/companies/harvey)
- **Location:** Chicago, IL
- **Compensation:** $125k–$145k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-15
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/harvey/8da5efb4-4659-4ff7-aca9-b9a88c040ba3/application

**Skills:** Salesforce, Catalyst

> Guide mid-market clients through their journey with Harvey, ensuring adoption and maximum value from AI solutions. Manage relationships with 40+ clients, drive strategic implementation, and create scalable processes to improve customer success and retention.

## Job description

## Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started.

## Role Overview

As a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. This individual will also have a chance to design and deploy scalable 1:many solutions that will impact how we serve our broad mid-market customer base in a highly efficient manner at scale.

## What You'll Do

- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Client Relationship Management: Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience.
- Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy.
- Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.
- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

## What You Have

- Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
- Experience with Salesforce and Catalyst, are preferred, but not required.

## What We Offer

- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.

## Compensation Range

$125,000 - $145,000 OTE

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [[here](https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922)].

## #LI-JL1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

## About Harvey

## Company Overview
- **One-liner**: Harvey builds domain-specific AI software for legal and professional services, enabling law firms and in-house teams to automate research, contract analysis, due diligence, and complex workflows.
- **Entity Type**: Private (backed by leading venture capital firms)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Winston Weinberg (CEO), Gabriel Pereyra (President)

## Core Business
- **Primary industry**: AI software for legal and professional services (LegalTech)
- **Target customers**: B2B – large law firms (AmLaw 100), in-house legal teams at Fortune 500 enterprises, mid-sized firms, and professional service networks across 60+ countries.
- **Mission or purpose statement**: To enable legal and professional services teams to focus on high-value work by providing a secure, expert AI platform that handles research, drafting, and complex workflows.

## Products & Services
- **Harvey Assistant**: Ask questions, analyze documents, and draft faster with domain-specific AI (SaaS).
- **Harvey Vault**: Securely store, organize, and bulk-analyze legal documents (SaaS).
- **Harvey Knowledge**: Research complex legal, regulatory, and tax questions across domains (SaaS).
- **Harvey Agents**: Purpose-built agents that execute complex legal work end-to-end (SaaS).
- **Harvey Contract Intelligence**: Surface insights, strengthen negotiations, and accelerate reviews (SaaS).
- **Harvey Command Center**: Analytics, benchmarking, and agentic insights for leading AI transformation (SaaS).
- **Harvey Mobile**: Mobile access to stay productive from anywhere (SaaS).
- **Harvey Shared Spaces**: Collaborate with legal teams across organizations in secure shared workspaces (SaaS).
- **Harvey Ecosystem**: Integration with existing tools to ground answers in trusted sources (API/platform).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (company is private).
- **Key Metric**: Annual Recurring Revenue (ARR) – reported in press but exact figure not disclosed; strong growth implied by 1,500+ customers and rapid hiring.
- **Notable Investors/Partners**: Sequoia, Kleiner Perkins, GV (Google Ventures), OpenAI Startup Fund, Coatue, Andreessen Horowitz, EQT.
- **Growth Signals**: 
  - Named Time100 Most Influential Companies (2025).
  - LinkedIn Top 50 Startup of 2025.
  - CNBC Disruptor 50 List.
  - 1,500+ customers across 60+ countries, including AmLaw 100 firms.
  - Headcount: ~300 employees (as of mid-2025), with aggressive hiring (254 active job postings).
  - Office expansion: San Francisco, New York City, London.

## Competitive Advantages
- **Domain specialization**: AI models trained specifically for legal and professional services, not generic LLMs.
- **Enterprise security**: SOC 2 Type II, ISO 27001/27701/42001, GDPR, CCPA compliance – meeting law firm security requirements.
- **Deep investor backing**: World-class VC network provides strategic guidance and access.
- **Strong product‑market fit**: Rapid adoption by top-tier law firms and in-house teams, with high switching costs due to embedded workflows.
- **First‑mover in agentic legal AI**: Purpose‑built agents execute end‑to‑end tasks, differentiating from simple document Q&A tools.

## Strategic Focus
- **Customization, collaboration, and simplicity**: Helping teams embed expertise into Harvey, collaborate across firms, and reduce complexity via agentic workflows.
- **Expansion beyond legal**: Long‑term ambition to transform professional services broadly (consulting, accounting, etc.).
- **Product innovation**: Continued investment in agentic AI, mobile access, and ecosystem integrations.
- **Global growth**: Scaling sales and engineering teams in existing hubs and expanding into new markets.

## Why Work Here
- **Culture**: Fast‑paced, collaborative, ambitious. Values include **Decisiveness** (“take the square root of the weather” – avoid overanalysis), **Simplicity**, and **Job’s Not Finished** (continuous improvement).
- **Work environment**: Hybrid – 3+ days per week in office for roles based in San Francisco, New York City, or London. Some fully remote positions available (clearly marked).
- **Benefits**: Comprehensive health/dental/vision insurance, 401(k) match, paid parental leave (immediately eligible), annual professional development stipend, in‑office daily lunch, and more.
- **Growth opportunities**: Rapidly scaling (~300 employees, 254 open roles) provides internal mobility and ownership of impactful projects.
- **Engineering culture**: Strong blend of AI research (DeepMind background) and legal domain expertise. CTO Siva Gurumurthy recently joined. Emphasis on building secure, enterprise‑grade products.

## Sources
1. [harvey.ai](https://www.harvey.ai/)
2. [harvey.ai/company](https://www.harvey.ai/company)
3. [harvey.ai/blog/landing-a-job-at-harvey](https://www.harvey.ai/blog/landing-a-job-at-harvey)
4. [linkedin.com/company/harvey-ai](https://www.linkedin.com/company/harvey-ai)
5. [jobs.ashbyhq.com/harvey](https://jobs.ashbyhq.com/harvey)

## Other roles at Harvey

- [Senior Motion Designer](https://feeny.ai/job/senior-motion-designer-harvey-new-york-hnjebr7ernn9) — New York, NY
- [Senior Motion Designer](https://feeny.ai/job/senior-motion-designer-harvey-san-francisco-dcd1yc9df8tq) — San Francisco, CA
- [SMB Account Executive](https://feeny.ai/job/smb-account-executive-harvey-sydney-c2x0y01tkxyq) — Sydney, Australia
- [Senior Marketing Counsel](https://feeny.ai/job/senior-marketing-counsel-harvey-san-francisco-pj3za2we84kg) — San Francisco, CA
- [Senior Marketing Counsel](https://feeny.ai/job/senior-marketing-counsel-harvey-chicago-gjwtcwc4rfw6) — Chicago, IL
- [Senior Marketing Counsel](https://feeny.ai/job/senior-marketing-counsel-harvey-dallas-px1y7a06sqt9) — Dallas, TX
- [Senior Marketing Counsel](https://feeny.ai/job/senior-marketing-counsel-harvey-new-york-pdtnsgykr53t) — New York, NY
- [Head of AMER Legal Engineering (In-House)](https://feeny.ai/job/head-of-amer-legal-engineering-in-house-harvey-san-francisco-7ssehr7xk3nq) — San Francisco, CA
- [Head of AMER Legal Engineering (In-House)](https://feeny.ai/job/head-of-amer-legal-engineering-in-house-harvey-chicago-p6txzpnd0rr1) — Chicago, IL
- [Head of AMER Legal Engineering (In-House)](https://feeny.ai/job/head-of-amer-legal-engineering-in-house-harvey-dallas-njwxbt565whr) — Dallas, TX