---
title: 'Mid-Market Customer Success Manager at Piston Technologies'
canonical: 'https://feeny.ai/job/mid-market-customer-success-manager-piston-technologies-lehi-z2jawnz98wx7'
type: 'job'
last_seen: '2026-09-06'
---

# Mid-Market Customer Success Manager at Piston Technologies

- **Company:** Piston Technologies
- **Location:** Lehi, UT
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/pistontechnologies/jobs/4377331009

## Job description

## Role Overview

## Key Responsibilities

Account Management

- Serve as the primary relationship owner for a portfolio of existing mid-market gas station accounts.
- Build trust with owner-operators through regular, proactive communication — not just reactive support.
- Monitor account health and identify retention risk before it becomes churn.
- Support renewal conversations and identify expansion opportunities.

Onboarding & Implementation

- Team up with a Mid Market Onboarding Manager to ensure a smooth onboarding experience.
- Coordinate across internal teams and third-party vendors (POS providers, fuel system integrators, payment processors) to keep onboarding on schedule.
- Troubleshoot operational issues that arise during and after go-live, escalating appropriately.

Cross-Functional Collaboration

- Partner with Sales to ensure a smooth handoff from contract signature to onboarding kickoff.
- Feed customer and operational insights back to Product/Operations to improve the customer experience and our product offering.

## Qualifications

- 3–5+ years in customer success, account management, or client services in a B2B environment with operational or technical complexity.
- Experience managing a low-volume, high-value account portfolio — comfortable as a single point of contact for a small number of large, complex relationships.
- Experience in FinTech, payments, or financial services is highly valued — particularly exposure to payment processing, PCI compliance, or regulated onboarding workflows.
- Familiarity with fuel retail or adjacent operations is a strong plus: POS systems, fuel dispenser/tank monitoring, payment processing, or EMV.
- Demonstrated project management ability — can run a multi-stakeholder onboarding plan without significant oversight.
- Comfortable holding renewal and expansion conversations, even without full sales ownership.

Qualities & Characteristics

- Technically curious, not technically intimidated — unbothered by POS terminals and fuel system integrations, and able to translate that complexity for non-technical operators.
- Relationship-first operator who builds real, lasting trust with owner-operators over time.
- Calm under operational pressure — treats a broken pump as a real-world, high-stakes issue, not an abstract ticket.
- Strong follow-through and ownership; visible accountability across a small, high-complexity book of business.
- Comfortable navigating small-business and independent owner-operator dynamics — direct, relationship-based communication rather than formal enterprise procurement style.
- Used to high-stakes, low-tolerance-for-error environments, where accuracy and follow-up genuinely matter.

## Nice to Have

- Prior experience in fuel, convenience retail, petroleum distribution, or a similarly regulated field-services industry.
- Experience with CRM/CS platforms (Salesforce, Gainsight, HubSpot, Intercom, or similar).

## Why Piston

Fuel retail runs on infrastructure that hasn't meaningfully changed in decades — legacy POS systems, clunky payment rails, and processes that make even simple things (like onboarding a new location) harder than they should be. Piston exists to fix that.

We're a fintech company built specifically for the fuel space, and the market has responded: we grew 364% over the past year, and in July we closed our Series A to fuel the next stage of growth.

That kind of growth means the work is real, not theoretical. The relationships you manage, the systems you help onboard, and the accounts you own will directly shape how a fast-scaling fintech company grows in a massive, underserved industry. This isn't a company where you're the 400th CSM hire working a narrow slice of a mature product — you'll have outsized ownership, direct exposure to leadership, and the chance to help define what great customer success looks like here from an early stage.

## About Piston Technologies

## Company Overview
- **One-liner**: Piston Technologies builds a cardless, QR-based fuel payment platform for the U.S. trucking industry, replacing traditional fuel cards with a closed-loop digital payment network.
- **Entity Type**: Private (Series B – latest round closed May 2026)
- **Headquarters**: Cupertino, California, United States (additional offices in Lehi, Utah; San Francisco; and Kolkata, India)
- **Founded**: 2024
- **Founders**: Shivam Shah (Co-Founder & COO) and Vikram Sekhon (Co-Founder & CEO)

## Core Business
- **Primary industry**: Financial technology (fintech) for fleet fuel payments
- **Target customers**: B2B – fleet operators, trucking companies, independent gas stations, and enterprise logistics providers
- **Mission**: Build the closed-loop payment network for the $250B+ U.S. trucking industry, enabling secure, real-time, and cardless fuel transactions.

## Products & Services
- **PistonPay**: A QR-code-based fuel payment platform that allows fleets to set custom spending limits, activate drivers in seconds, and get real-time visibility at the pump. Replaces physical fuel cards and reduces fraud and reconciliation overhead. (Type: SaaS + payment network)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $22.4M across two rounds (Seed $7.5M in June 2025; Series B of undisclosed amount in May 2026)
- **Notable Investors/Partners**: Spark Capital (lead), Pear VC, Bond Capital; key partner: Maverik, Inc. (deployed platform across 800+ locations)
- **Growth Signals**: Headcount grew 172% YoY to ~48 employees (as of March 2026); expanded into 800+ Maverik locations; opened offices in Lehi, San Francisco, and Kolkata; recently closed Series B funding

## Competitive Advantages
- **Cardless QR model** eliminates physical fuel card fraud and reduces administrative overhead
- **Real-time controls and dynamic underwriting** allow fleets to manage spending per driver, vehicle, and fuel type
- **Closed-loop network** simplifies reconciliation and removes middlemen, giving fleets direct visibility and savings
- **Rapid adoption** with a major convenience store chain (Maverik) signals strong product-market fit and network effects

## Strategic Focus
- Expanding the acceptance network (more fuel stations and convenience store chains)
- Deepening fleet financial services (underwriting, instant rebates, spend analytics)
- Scaling sales and engineering teams to support growing customer demand across the US and internationally

## Why Work Here
- **Culture**: Early-stage fintech with a mission to reshape a massive industry; emphasis on ownership, speed, and cross-functional collaboration
- **Work model**: Mix of in-office (Cupertino HQ, Lehi, San Francisco) and remote options; some roles are fully on-site (e.g., Backend Developer listed as OnSite)
- **Perks & growth**: Opportunity to work on a high-impact product from the ground up; rapid career growth in a fast-growing company (172% headcount growth); exposure to both engineering and go-to-market challenges
- **Engineering culture**: Technical stack includes GitLab, GitHub Actions, Prometheus; small, focused teams with a bias for action

## Sources
1. [Greenhouse Careers Page](https://job-boards.greenhouse.io/pistontechnologies/jobs/4003566009)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/pistonpay)
3. [Tracxn Company Profile](https://tracxn.com/d/companies/piston/__tHQRzfQ8kqt7t7B-QmKfDRquQNjSAaN4sJqsWBou7jM)
4. [Built In Company Profile](https://builtin.com/company/piston)
5. [Bloomberg Company Profile](https://www.bloomberg.com/profile/company/2537317D:US)

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