---
title: 'Middle L1 Technical Support Specialist at GR8_TECH'
canonical: 'https://feeny.ai/job/middle-l1-technical-support-specialist-gr8-tech-remote-ehqd0vrgwdeb'
type: 'job'
last_seen: '2026-09-05'
---

# Middle L1 Technical Support Specialist at GR8_TECH

- **Company:** GR8_TECH
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.eu.greenhouse.io/gr8tech/jobs/4966640101

## Job description

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to protect client trust and deliver seamless technical problem resolution for our B2B partners. You’ll help us maintain strict SLA commitments and uninterrupted platform availability by taking full ownership of complex L1 support cases, system alerts, and critical incident coordination.

What you’ll drive:

Ticket Ownership & Technical Investigation

- Independently validate, investigate, and resolve complex B2B tickets using server logs, monitoring tools, and Browser DevTools.
- Replicate user-reported issues to isolate root causes across APIs, client-server interactions, and integration layers.
- Review incoming technical fixes from L2/L3 teams to ensure solutions are fully tested and directly address client needs before closing tickets.

Incident Response & Operational Execution

- Coordinate L1 incident workflows during outages, including hosting incident calls, maintaining technical timelines, and issuing public status updates.
- Monitor real-time platform alerts, instantly triaging anomalies to prevent potential SLA breaches.
- Proactively drive backlog management, ensuring clear client follow-ups and transparent delay notifications.

Collaboration & Knowledge Sharing

- Translate complex technical root causes into actionable, human-readable updates for clients and non-technical stakeholders.
- Guide Junior Specialists on investigation techniques, log analysis, and effective ticket routing.
- Escalation path management: Route fully documented, edge-case issues to L2/L3 engineering teams with detailed diagnostic data.

What makes you a GR8 fit:

Must-Have

- 1+ years of experience in B2B Customer Support, Technical Support, Service Desk, Application Support, or operations in a B2B SaaS or high-load digital environment.
- Hands-on experience analyzing server logs, administrative back-office tools, and Browser DevTools.
- Practical knowledge of ticketing platforms (Jira/JSM, Zendesk, or ServiceNow) and incident workflows (L1–L3 framework).
- Proven ability to coordinate critical incidents (organizing response calls, tracking timelines, writing client updates).
- Flexibility to work full-time on a shift-based, 24/7 rotating schedule (including nights, weekends, and holidays).
- B1–B2+ English proficiency alongside fluent Ukrainian or Russian for technical documentation and internal communication.

Nice-to-Have

- Direct experience in iGaming, fintech, or payment processing ecosystems.
- Basic understanding of API structures and HTTP request/response payloads.
- Prior experience managing incident response tools like Statuspage.

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

## About GR8_TECH

## Company Overview
- **One-liner**: GR8_TECH is a high-performance B2B iGaming platform provider delivering full-scale sportsbook, casino, and crypto turnkey solutions for operators worldwide.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Limassol, Cyprus
- **Founded**: 2023
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: iGaming (online sportsbook, casino, and crypto gambling platforms)
- **Target customers**: B2B – established and emerging gambling operators; enterprise-level businesses seeking turnkey or modular iGaming solutions
- **Mission or purpose statement**: “Together we move the world of iGaming forward” — providing innovative, scalable platforms and business solutions to satisfy “greater ambition”

## Products & Services
- **GR8_TURNKEY**: Full-service sportsbook + casino platform – includes PAM (Player Account Management), seamless wallet, CRM, CMS, payment gateway, reporting & analytics, risk & anti-fraud, and business intelligence modules. [gr8.tech](https://gr8.tech/)
- **GR8_Crypto Turnkey**: All-in-one turnkey platform optimised for crypto operators – offers multi-wallet freedom, 70% fee savings, zero chargebacks, and +40% GGR growth. [gr8.tech](https://gr8.tech/)
- **GR8_Sportsbook**: iFrame and API integrations for adding a betting revenue stream with minimal development effort. [gr8.tech](https://gr8.tech/)
- **GR8_Casino Aggregation**: Single API access to 20,000+ games from 250+ providers, with 200–300 new monthly releases. [gr8.tech](https://gr8.tech/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: **Total Funding** not publicly available; **Employees**: 600 (+10.3% YoY) [linkedin.com](https://cy.linkedin.com/company/gr8-tech)
- **Notable Investors/Partners**: Not publicly named; the company holds certifications (GLI‑19, GLI‑33, PCI DSS v4.0) and has won multiple industry awards (SBC Awards 2025 – Platform Provider of the Year; GamingTECH Awards 2026 – Best Sports Betting Provider in CEE, etc.) [gr8.tech](https://gr8.tech/)
- **Growth Signals**: Operates in 36 countries; platform handles 54,000 transactions per second, 1.5M transactions daily, 99.99% uptime, and 3M active players monthly; 25 active job postings [linkedin.com](https://cy.linkedin.com/company/gr8-tech) [gr8.tech](https://gr8.tech/)

## Competitive Advantages
- **Performance & Reliability**: 54,000 TPS, 99.99% uptime, 20,000 bets per second — proven with 3M active players. [gr8.tech](https://gr8.tech/)
- **Compliance & Certifications**: GLI‑19 (casino), GLI‑33 (event wagering), PCI DSS v4.0 — reduces operator risk in regulated markets. [gr8.tech](https://gr8.tech/)
- **Crypto Expertise**: Dedicated crypto turnkey solution with multi-wallet freedom, zero chargebacks, and significant fee reduction (70% savings). [gr8.tech](https://gr8.tech/)
- **Speed to Market**: Claim “fast launches” with minimal development effort; 500+ brand launches to date. [gr8.tech](https://gr8.tech/)
- **In‑House Engineering**: All core components (sportsbook, casino aggregation, CRM, payment gateway) developed by 282 technical staff (38% of workforce). [linkedin.com](https://cy.linkedin.com/company/gr8-tech)

## Strategic Focus
- **Global Expansion**: Operating in 36 countries with workforce distributed across Ukraine, Poland, Cyprus, Czechia, Spain, Portugal, Armenia, and others. [linkedin.com](https://cy.linkedin.com/company/gr8-tech)
- **Crypto & Blockchain**: Strengthening the crypto turnkey offering as a key differentiator for VIP-oriented operators.
- **Regulatory Readiness**: Maintaining top‑tier certifications (GLI, PCI DSS) to enter new regulated markets quickly.
- **Product Diversification**: Continued investment in platform modules (CRM, BI, risk & anti-fraud) to increase operator stickiness.

## Why Work Here
- **Remote‑First Culture**: “Work Anywhere, Thrive Everywhere” — fully remote positions available globally; also offers co‑working spaces and office hubs in multiple countries. [gr8.tech](https://gr8.tech/career/)
- **Relocation Support**: Structured relocation program for candidates willing to move to hubs like Cyprus, Poland, Bulgaria, or Czechia. [gr8.tech](https://gr8.tech/vacancies/)
- **Comprehensive Benefits**: Corporate life insurance, health & wellness coverage, fitness compensation, home workspace organisation budget, childcare support (courses/education), time off (vacation, sick, emergency, maternity/paternity). [gr8.tech](https://gr8.tech/vacancies/)
- **Professional Development**: Educational events, tech/business conference participation, assistance publishing articles in leading publications. [gr8.tech](https://gr8.tech/career/)
- **Engineering Culture**: 38% technical staff; modern tech stack with roles for .NET, Node.js, Data Engineering, AI, Frontend, and more. [linkedin.com](https://cy.linkedin.com/company/gr8-tech) [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/gr8tech)
- **Interview Process**: 5‑step process (application, recruitment review, professional interview, final interview, references) — transparent and structured. [gr8.tech](https://gr8.tech/career/)
- **Award‑Winning Employer**: Named “Best Workplace 2024” and “CEO of the Year 2024” at industry awards. [gr8.tech](https://gr8.tech/)

## Sources
1. [gr8.tech – Official Website](https://gr8.tech/)
2. [gr8.tech – Careers Page](https://gr8.tech/career/)
3. [gr8.tech – Vacancies Page](https://gr8.tech/vacancies/)
4. [LinkedIn – GR8_TECH Company Page](https://cy.linkedin.com/company/gr8-tech)
5. [Greenhouse – GR8 Tech Jobs Board](http://job-boards.eu.greenhouse.io/gr8tech)

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