---
title: 'Middle L2 Technical Support Specialist for CRM Team at GR8_TECH'
canonical: 'https://feeny.ai/job/middle-l2-technical-support-specialist-for-crm-team-gr8-tech-remote-5wb2eathp2e3'
type: 'job'
last_seen: '2026-09-05'
---

# Middle L2 Technical Support Specialist for CRM Team at GR8_TECH

- **Company:** GR8_TECH
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.eu.greenhouse.io/gr8tech/jobs/4966474101

## Job description

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to ensure the technical reliability of our Engagement-CRM platform for B2B operators. You’ll help us maintain high service quality by performing initial request reviews, diagnosing technical issues using logs and admin panels, and guiding clients on correct system configurations using ready-made runbooks.

What you’ll drive:

B2B Core Operations & Engagement-CRM Handling

- CRM Ticket Processing: Investigate B2B requests and non-standard incidents related to user journeys, trigger events, promotional campaigns, segmentation parameters, and bonus allocation rules.
- Data & Parameter Verification: Check user data, activity statuses, campaign parameters, and bonus states in internal admin panels and via database queries.
- Support & Client Guidance: Advise L1 support teams and B2B operators on standard and complex configuration settings within Engagement-CRM.

Technical Troubleshooting & Escalation

- Log & Trace Analysis: Search and analyze microservice logs in Kibana/OpenSearch using identifiers and correlation keys (User ID, Trace-ID, Activity ID, Campaign ID) to locate the root cause of failures.
- API & Delivery Diagnostics: Inspect REST API endpoints, request/response structures, and webhooks using Postman or cURL. Use Browser DevTools (Network/Console) to troubleshoot frontend errors and verify notification delivery across Push, SMS, and Email/SMTP channels.
- Quality L3 Escalation: Collect essential technical evidence (raw payloads, log snippets, SQL records, screenshots) and prepare clear, reproduction-ready bug reports in Jira for Engineering (L3/QA).

SLA & Knowledge Sharing

- Meet B2B SLAs: Ensure compliance with response and resolution time targets for assigned L2 tickets.
- Update Knowledge Base: Keep diagnostic instructions, verification checklists, and runbooks up to date for L1 and Junior specialists based on resolved cases.

Why makes you a GR8 fit:

Must-have

- B2B Support Experience: 2-3+ years in L2 technical support, application support, or product platform operations using Jira / Jira Service Management (JSM).
- Experience in B2B MarTech, CRM platforms, E-commerce, or the iGaming industry.
- Practical Troubleshooting: Ability to analyze unscripted technical incidents and isolate root causes using diagnostic tools rather than relying solely on fixed templates.
- Log Searching: Practical skills searching logs in Kibana/OpenSearch/Sentry using basic identifiers and correlation keys (User ID, Trace-ID, Campaign ID).
- Basic SQL: Practical ability to write read-only SQL queries (MySQL, PostgreSQL, or Athena) to check user states, event records, or bonus statuses.
- Web & API Basics: Understanding of REST API principles (HTTP status codes, request/response JSON payloads) and hands-on experience using Postman or cURL.
- DevTools & Notification Gateways: Experience with Browser DevTools (Network/Console) and basic understanding of messaging delivery channels (Push, SMS, Email).
- Languages: Intermediate English (B1–B2) for technical documentation and internal notes; fluent Ukrainian or Russian for daily communication.

Nice-to-have

- Basic familiarity with monitoring tools like Grafana.
- Experience writing simple diagnostic guides or checklists for support teams.

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

## About GR8_TECH

## Company Overview
- **One-liner**: GR8_TECH is a high-performance B2B iGaming platform provider delivering full-scale sportsbook, casino, and crypto turnkey solutions for operators worldwide.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Limassol, Cyprus
- **Founded**: 2023
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: iGaming (online sportsbook, casino, and crypto gambling platforms)
- **Target customers**: B2B – established and emerging gambling operators; enterprise-level businesses seeking turnkey or modular iGaming solutions
- **Mission or purpose statement**: “Together we move the world of iGaming forward” — providing innovative, scalable platforms and business solutions to satisfy “greater ambition”

## Products & Services
- **GR8_TURNKEY**: Full-service sportsbook + casino platform – includes PAM (Player Account Management), seamless wallet, CRM, CMS, payment gateway, reporting & analytics, risk & anti-fraud, and business intelligence modules. [gr8.tech](https://gr8.tech/)
- **GR8_Crypto Turnkey**: All-in-one turnkey platform optimised for crypto operators – offers multi-wallet freedom, 70% fee savings, zero chargebacks, and +40% GGR growth. [gr8.tech](https://gr8.tech/)
- **GR8_Sportsbook**: iFrame and API integrations for adding a betting revenue stream with minimal development effort. [gr8.tech](https://gr8.tech/)
- **GR8_Casino Aggregation**: Single API access to 20,000+ games from 250+ providers, with 200–300 new monthly releases. [gr8.tech](https://gr8.tech/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: **Total Funding** not publicly available; **Employees**: 600 (+10.3% YoY) [linkedin.com](https://cy.linkedin.com/company/gr8-tech)
- **Notable Investors/Partners**: Not publicly named; the company holds certifications (GLI‑19, GLI‑33, PCI DSS v4.0) and has won multiple industry awards (SBC Awards 2025 – Platform Provider of the Year; GamingTECH Awards 2026 – Best Sports Betting Provider in CEE, etc.) [gr8.tech](https://gr8.tech/)
- **Growth Signals**: Operates in 36 countries; platform handles 54,000 transactions per second, 1.5M transactions daily, 99.99% uptime, and 3M active players monthly; 25 active job postings [linkedin.com](https://cy.linkedin.com/company/gr8-tech) [gr8.tech](https://gr8.tech/)

## Competitive Advantages
- **Performance & Reliability**: 54,000 TPS, 99.99% uptime, 20,000 bets per second — proven with 3M active players. [gr8.tech](https://gr8.tech/)
- **Compliance & Certifications**: GLI‑19 (casino), GLI‑33 (event wagering), PCI DSS v4.0 — reduces operator risk in regulated markets. [gr8.tech](https://gr8.tech/)
- **Crypto Expertise**: Dedicated crypto turnkey solution with multi-wallet freedom, zero chargebacks, and significant fee reduction (70% savings). [gr8.tech](https://gr8.tech/)
- **Speed to Market**: Claim “fast launches” with minimal development effort; 500+ brand launches to date. [gr8.tech](https://gr8.tech/)
- **In‑House Engineering**: All core components (sportsbook, casino aggregation, CRM, payment gateway) developed by 282 technical staff (38% of workforce). [linkedin.com](https://cy.linkedin.com/company/gr8-tech)

## Strategic Focus
- **Global Expansion**: Operating in 36 countries with workforce distributed across Ukraine, Poland, Cyprus, Czechia, Spain, Portugal, Armenia, and others. [linkedin.com](https://cy.linkedin.com/company/gr8-tech)
- **Crypto & Blockchain**: Strengthening the crypto turnkey offering as a key differentiator for VIP-oriented operators.
- **Regulatory Readiness**: Maintaining top‑tier certifications (GLI, PCI DSS) to enter new regulated markets quickly.
- **Product Diversification**: Continued investment in platform modules (CRM, BI, risk & anti-fraud) to increase operator stickiness.

## Why Work Here
- **Remote‑First Culture**: “Work Anywhere, Thrive Everywhere” — fully remote positions available globally; also offers co‑working spaces and office hubs in multiple countries. [gr8.tech](https://gr8.tech/career/)
- **Relocation Support**: Structured relocation program for candidates willing to move to hubs like Cyprus, Poland, Bulgaria, or Czechia. [gr8.tech](https://gr8.tech/vacancies/)
- **Comprehensive Benefits**: Corporate life insurance, health & wellness coverage, fitness compensation, home workspace organisation budget, childcare support (courses/education), time off (vacation, sick, emergency, maternity/paternity). [gr8.tech](https://gr8.tech/vacancies/)
- **Professional Development**: Educational events, tech/business conference participation, assistance publishing articles in leading publications. [gr8.tech](https://gr8.tech/career/)
- **Engineering Culture**: 38% technical staff; modern tech stack with roles for .NET, Node.js, Data Engineering, AI, Frontend, and more. [linkedin.com](https://cy.linkedin.com/company/gr8-tech) [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/gr8tech)
- **Interview Process**: 5‑step process (application, recruitment review, professional interview, final interview, references) — transparent and structured. [gr8.tech](https://gr8.tech/career/)
- **Award‑Winning Employer**: Named “Best Workplace 2024” and “CEO of the Year 2024” at industry awards. [gr8.tech](https://gr8.tech/)

## Sources
1. [gr8.tech – Official Website](https://gr8.tech/)
2. [gr8.tech – Careers Page](https://gr8.tech/career/)
3. [gr8.tech – Vacancies Page](https://gr8.tech/vacancies/)
4. [LinkedIn – GR8_TECH Company Page](https://cy.linkedin.com/company/gr8-tech)
5. [Greenhouse – GR8 Tech Jobs Board](http://job-boards.eu.greenhouse.io/gr8tech)

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