--- title: 'Mission Control Specialist at Centerfield' canonical: 'https://feeny.ai/job/mission-control-specialist-centerfield-montego-bay-7tq1ws6kgvwe' type: 'job' last_seen: '2026-09-09' --- # Mission Control Specialist at Centerfield - **Company:** Centerfield - **Location:** Montego Bay, Jamaica - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-24 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/centerfield/1adf2943-7715-443a-89bf-645545f625f2 ## Job description Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com http://Business.com and BroadbandNow.com http://BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. The Call Center Workforce Management (WFM) Mission Control Specialist will partner with the Workforce Management team to monitor real-time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates. The candidate should have good knowledge of RTA, scheduling, rostering, Real-time monitoring, tracking, and documenting. An understanding and ability to report metrics like service level, occupancy, shrinkage, staffing requirements, etc., is also expected. This position is also responsible for intraday analysis of call flow, together with monitoring and adjusting staff resources to meet call volume demands and performance goals. On a regular and continuous basis, the WFM Mission Control Specialist must exercise judgment, integrity, and assume responsibility for decisions, consequences, and results having an impact on people, cost, and quality of service within the organization. ## RESPONSIBILITIES: - Monitor Real-time adherence to the schedule by production associates. - Monitor daily critical metrics and trigger escalation procedures when thresholds are reached. - Make recommendations to WFM and department leadership for overtime based on intraday data. - Provide intraday reporting to department leadership on KPIs and the impact of any escalation procedures. - Monitor all Real-Time and Intra-Day activities to ensure operational goals are met. - Accurately track and manage contact center schedule adherence. - Conduct analysis and recommend solutions to real-time performance issues. - Develops strong working relationships within the organization to ensure efficient and effective problem-solving and issue resolution. ## MINIMUM QUALIFICATIONS: - Minimum of 1 year of experience in Workforce Management. - Must have an excellent Attendance & Punctuality record. - Strong analytical and organization skills. - Ability to plan and prioritize tasks of competing priorities. - Proven ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities. - Thrives in a team-oriented environment, passionate about cross-training and sharing responsibilities. - Available to work day and evening hours to include one weekend day. ## REQUIRED SKILLS: - Knowledge of contact center metrics, key performance indicators, agent behavioral trends (shrinkage), and other factors that affect queue and adherence reporting. - Ability to do a root-cause analysis as it relates to real-time management. - Ability to make sound decisions quickly in a fast-paced work environment. - Strong interpersonal skills and the ability to communicate with many different levels of employees. - Excellent verbal and written skills; high accuracy of work; fosters open two-way communication. - Excellent basic math skills (addition, subtraction, division). - Be a problem solver; highly organized; works independently as well as with a team. ## DESIRED SKILLS: - Workforce Management systems experience: Verint Impact 360, InContact, NG, or similar. - Intermediate Excel Skills (e.g., VLOOKUP, pivot tables, sum product functions, etc.). - Presentation skills/ability to build and deliver succinct presentations (PowerPoint proficiency). - Experience using Tableau. - Experience with analyzing, interpreting, and summarizing complex data sets. AI & Interview Policy At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks. Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment. The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise. To learn more, visit us Here https://www.centerfield.com/about/. Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/. Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. ## About Centerfield ## Company Overview - **One-liner**: Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences to help Fortune 100 brands acquire customers at scale. - **Entity Type**: Private (acquired by Platinum Equity in 2020) - **Headquarters**: Los Angeles (Silicon Beach), California, United States - **Founded**: 2011 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Advertising Services / Digital Marketing / Performance Marketing - **Target customers**: B2B, primarily Fortune 100 brands in residential services, insurance, e-commerce, and B2B sectors - **Mission or purpose statement**: "Super-charged customer acquisition" — delivering outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. ## Products & Services - **Dugout Platform™**: Proprietary technology platform that powers customer acquisition at scale, managing performance media, first-party data insights, full-funnel attribution, and personalized experiences. - **Marketing Services**: Paid search, paid social, affiliate management, multivariate testing, and first-party data insights for Fortune 100 brands. - **Sales Services**: Handles over 25 million phone calls, chats, emails, and SMS annually for Fortune 100 companies, including inbound/outbound calls, appointment setting, and AI-powered selling. - **Proprietary Audiences**: Reaches more than 200 million in-market shoppers through digital brands like Business.com, AutoInsurance.com, BroadbandNow.com, Savings.com, and TheSeniorList.com. - **Industry Solutions**: Specialized services for Insurance (auto, home, life, health, Medicare), Home Services (2M+ new sales annually), E-Commerce, and Business Services. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company, acquired by Platinum Equity) - **Key Metric**: Annual Revenue of **$704.0M** (LinkedIn estimate) | Total Funding of **$967.0M** (including a $675M debt financing in April 2026) - **Notable Investors/Partners**: Parent company is **Platinum Equity** (acquired in 2020). Prior investors include H.I.G. Capital, H.I.G. Growth Partners, and Prospect Capital Corporation. - **Growth Signals**: 25% of Fortune 100 brands are clients. Reaches 200M+ in-market shoppers annually. Headcount of ~2,300 employees across 3 continents (LinkedIn reports 540 employees, but the careers page states 2,300+). Has made several acquisitions: Business.com (2021), Datalot (2021), Brainjolt (2024), and ConsumerVoice (2025). LinkedIn shows 17.8% YoY headcount growth. ## Competitive Advantages - **Proprietary Technology (Dugout Platform)**: A custom-built platform for outcome-based digital marketing, giving Centerfield a data and optimization edge over generic ad agencies. - **Scale & Reach**: Reaches 200M+ in-market shoppers annually through owned digital brands (Business.com, BroadbandNow.com, Savings.com, etc.), providing a massive first-party data advantage. - **Fortune 100 Clientele**: 25% of Fortune 100 brands are customers, demonstrating strong enterprise trust and retention. - **Full-Funnel Capability**: Combines marketing services, sales services (25M+ annual interactions), and proprietary audiences into a single, integrated solution. ## Strategic Focus - **AI-Powered Selling**: Investing in AI to enhance sales services and customer acquisition efficiency. - **Expansion via Acquisition**: Actively acquiring complementary businesses (Brainjolt, ConsumerVoice in 2024-2025) to expand audience reach and capabilities. - **Omnichannel Personalization**: Deepening personalized omnichannel experiences across digital media, email, SMS, and phone to improve conversion and client ROI. - **First-Party Data Leadership**: Leveraging its massive first-party data layer (200M+ shoppers) as third-party cookies decline, making its audience solutions more valuable. ## Why Work Here - **Culture & Values**: Values-driven culture centered on three core principles: "Be Great On and Off the Field," "Lead by Example," and "Continually Evolve." Described as positive, pragmatic, and proactive. - **Work Model**: Hybrid workspace — employees work onsite Tuesday through Thursday, with remote work on Monday and Friday. - **Headcount & Global Presence**: Over 2,300 employees across 3 continents (offices in the US, Jamaica, UK, Philippines, Canada, and Egypt). 138 Product + Tech employees. - **Perks & Benefits**: - Health, Vision, and Dental benefits (UnitedHealthcare) - Flexible PTO - Generous parental leave - Company 401k match (4%, immediately vested) - Semi-annual performance-based bonuses - Mental health support programs - Family planning benefits - Learning & Development resources - Interest clubs - **Diversity & Inclusion**: Mandated unconscious bias training, highly diverse management team, hiring practices that promote diversity. - **Recognition**: Recognized as a "Best Place to Work in Los Angeles." ## Sources 1. [centerfield.com](https://www.centerfield.com/) 2. [centerfield.com/careers](https://www.centerfield.com/careers/) 3. [centerfield.com/services](https://www.centerfield.com/services/) 4. [builtin.com](https://builtin.com/company/centerfield) 5. [linkedin.com](https://www.linkedin.com/company/centerfield-media) ## Other roles at Centerfield - [Data Engineer](https://feeny.ai/job/data-engineer-centerfield-los-angeles-dea9e54mc8jk) — Los Angeles, CA - [Mission Control Analyst](https://feeny.ai/job/mission-control-analyst-centerfield-montego-bay-3tby87exq6ee) — Montego Bay, Jamaica - [Workforce Administrator MBJ](https://feeny.ai/job/workforce-administrator-mbj-centerfield-montego-bay-t42anx4gc84r) — Montego Bay, Jamaica - [Technical Operations Specialist](https://feeny.ai/job/technical-operations-specialist-centerfield-united-states-0w1z8k9qkx03) — United States - [Sr. Account Manager](https://feeny.ai/job/sr-account-manager-centerfield-united-states-q83540q5byzh) — United States - [Frontend Engineer Intern (6 month internship)](https://feeny.ai/job/frontend-engineer-intern-6-month-internship-centerfield-los-angeles-z56aw5h6n240) — Los Angeles, CA - [Sales Leader](https://feeny.ai/job/sales-leader-centerfield-portmore-mvp7029bwgyv) — Portmore, Jamaica - [Junior Training Officer](https://feeny.ai/job/junior-training-officer-centerfield-montego-bay-1zb5vd03qgkf) — Montego Bay, Jamaica - [Office Attendant](https://feeny.ai/job/office-attendant-centerfield-portmore-4xgaenkremxv) — Portmore, Jamaica - [Manager of Security](https://feeny.ai/job/manager-of-security-centerfield-los-angeles-jrz4vvfe63hv) — Los Angeles, CA