--- title: 'Mission Support Specialist at Virtualitics, Inc' canonical: 'https://feeny.ai/job/mission-support-specialist-virtualitics-inc-btwvnwdq05mx' type: 'job' last_seen: '2026-09-07' --- # Mission Support Specialist at Virtualitics, Inc - **Company:** Virtualitics, Inc - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/virtualitics/c2dab627-c3ae-4d9a-9636-f56ad976f654 ## Job description ## About Virtualitics Virtualitics is the category leader in AI-native readiness applications for defense, government, and critical infrastructure. Founded on a decade of Caltech research in partnership with NASA/JPL, we are led by scientists, strategists, and servicemembers united by a single mission: to solve the world’s most complex, mission-critical challenges with AI. Our Readiness AI solutions deliver operational certainty — giving leaders and operators a clear picture of what’s ready, what’s at risk, and what to do next. By identifying risks early, diagnosing root causes, and recommending prioritized actions with transparent, explainable AI, we help organizations move from data complexity to decision advantage. Behind that impact is relentless innovation. Inventors at heart, we hold 15+ U.S. patents and are leading the shift toward agent-driven readiness. But what truly sets us apart is our culture — relentless about results, grounded in transparency, and driven by compassion for the mission and the people it serves. If you’re motivated by impact, inspired by technical depth, and ready to build AI that performs where it matters most — you’ll find your mission here. Location: Fulltime onsite or hybrid at assigned customer location; must be willing to relocate or travel as mission requires - Fort Lee/Richmond, VA This position will work on Army projects related to the Department of War and/or the Intelligence Community. You must be authorized to work in the US without sponsorship with the ability to obtain a security clearance, which is issued by the U.S. government. U.S. citizenship is required by the DoW and IC for security clearance. *Secret clearance required, TS-SCI eligibility preferred Our team is excited to find our next Mission Support Specialist to join the company. ## What You Will Be Doing Serve as the embedded, forward-deployed Virtualitics representative at a customer site, owning the day-to-day relationship with end users and acting as the primary on-the-ground point of contact Own the operational capability at your assigned location as the technical expert responsible for ensuring the Virtualitics Readiness AI platform is delivering mission value to users every day Act as the customer advocate within Virtualitics by representing the customer’s needs, escalating pain points through daily touchpoints with engineering and product teams, and ensuring a positive customer experience Deliver hands-on training and enablement as the subject matter expert for customer mission integration, working alongside mission teams in a variety of formats Coordinate on-site technical operations with Virtualitics data science and AI teams (both on-site and remote) for platform data insight capabilities Collect, analyze, and report customer feedback and ground truth; as the most forward-deployed representative of Virtualitics, you observe what’s working and what’s not and ensure that information flows back to the company Manage the team’s physical presence at the customer site: office space, equipment readiness, logistics, scheduling, and resource coordination Support classified engagements with customers and potential customers as required Drive adoption of Virtualitics Readiness AI solutions through persistent, relationship-driven engagement with end users Uphold Virtualitics’ brand, image, and values through professional conduct and consistent service delivery Support personnel compliance tracking including clearance status, NDA completion, CAC management, and training requirements at your assigned location ## What We Are Looking For - 5+ years of experience working in or directly supporting Department of War operations - Demonstrated technical aptitude, comfortable with data platforms, analytics tools, and translating technical capabilities into operational outcomes - Experience operating autonomously in demanding environments with minimal supervision; this role requires the judgment and initiative of an experienced NCO or junior officer - Strong problem-solving skills and a track record of delivering results in high-performing teams under aggressive timelines - Excellent interpersonal and communication skills; you will engage daily with end users, senior leadership, and technical teams across all organizational levels - Ability to work onsite at a customer location full-time or in a hybrid arrangement - Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required) What Are Our Preferred Requirements - Bachelor’s degree preferred; or comparable on-the-job experience in lieu of degree - Active TS-SCI clearance - Prior military service as an NCO (E-5 to E-7) or junior officer (O-1 to O-3) is highly valued What Are Some Valued Skills - Domain expertise in one or more defense operational areas such as logistics, supply chain, intelligence, munitions, readiness, or maintenance - Experience as a Field Service Representative, Forward Deployed Engineer, or embedded technical advisor in a defense technology company - Familiarity with coordinating multi-disciplinary teams across classified and unclassified environments - Experience proactively identifying risks and optimizing cross-team collaboration in fast-paced operational settings - Comfort with operational readiness workflows including security compliance, access management, and personnel tracking ## What we offer you At Virtualitics, you’ll join a high-performance team of scientists, strategists, and servicemembers building AI that operates in the world’s most demanding environments. The problems we solve matter — and so does the opportunity to grow while solving them. You’ll have meaningful ownership from day one, with the ability to accelerate your career alongside a company scaling rapidly in national security and critical infrastructure. We offer highly competitive compensation, meaningful equity participation, and fully paid medical, dental, and vision coverage for you and your dependents. Our benefits also include unlimited PTO and flexible work arrangements, with remote flexibility and hybrid options for team members based in the Los Angeles or Washington, DC areas. ## About Virtualitics, Inc ## Company Overview - **One-liner**: Virtualitics is the Mission AI company delivering AI-native readiness solutions for defense and national security organizations, built on a decade of Caltech research. - **Entity Type**: Private (no disclosed funding rounds or valuation; bootstrapped or venture-backed status not publicly available) - **Headquarters**: Pasadena, California, USA - **Founded**: 2016 - **Founders**: Michael Amori (CEO) and a team of researchers from Caltech and NASA/JPL ## Core Business - **Primary industries**: Defense, National Security, Artificial Intelligence, Government & Public Sector - **Target customers**: B2G – U.S. Department of Defense, military branches (all service branches), defense agencies, and enterprise government contractors; also serves Fortune 500 private-sector firms - **Mission or purpose**: “Advancing frontline readiness and operational certainty through industry-leading AI” — making complex data understandable and actionable for mission-critical decisions ## Products & Services - **Virtualitics Iris**: A single-platform AI-native readiness application that integrates Generative AI and specialized Readiness AI Agents. Covers four readiness domains: - **Maintenance**: Predict and prevent asset failures - **Materiel**: Manage supplies and equipment - **Mission Modernization**: Generate courses of action in minutes - **Personnel**: Track force capability at scale - **Type**: SaaS platform with AI agents, purpose-built for defense workflows ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue – Not publicly available; notable growth: **quadrupled revenue over four years** (from about page); ranked #2,732 on Inc. 5000 list (2026) with **153% 3-year growth** - **Notable Investors/Partners**: Investors not listed; partners include U.S. Department of Defense, Caltech, NASA/JPL (research heritage) - **Growth Signals**: - 100–250 employees (conflicting reports: Built In lists 93, Inc. lists 100–249) - Multiple awards in 2026: Inc. 5000 Fastest Growing Private Company, Best Workplaces 2026, Globee Awards, Titan Business Awards, NATSEC100 - Selected by Built In as a Best Place to Work in 2026 - Remote-first with offices in Pasadena, CA and Washington, D.C. ## Competitive Advantages - **Unique heritage**: Born from Caltech and NASA JPL research – patented AI technology with a decade of R&D - **Deep defense domain expertise**: Deployed across all branches of the U.S. military; built by scientists, strategists, and service members with real mission experience - **AI-native and mission-aware**: Unlike retrofitted commercial tools, the platform is purpose-built for fragmented defense systems and rapidly shifting mission conditions - **Ethical AI commitment**: Stresses safety, accessibility, and actionable insights in mission-critical environments ## Strategic Focus - Continue leading the “readiness AI” category with an agent-driven approach - Expand across all defense readiness domains (maintenance, materiel, mission modernization, personnel) - Scale the platform with deeper integration of Generative AI and predictive analytics - Attract top AI, engineering, and defense talent to support rapid growth ## Why Work Here - **Culture**: “Mission-first culture” where work directly supports national security; team comes from top universities (Caltech, MIT, Berkeley) and leading companies (Apple, Google, Microsoft, C3.ai, Epirus) - **Work environment**: Remote-first with hybrid options; regular company-wide virtual meetings and in-person team and all-company offsites - **Notable perks**: - Unlimited PTO - Fully paid health, vision, and dental insurance for employees and dependents - 401(k) plan - Learning stipend for professional development - Competitive pay and equity options - Employee stock purchase plan - **Recognition**: Named a Best Place to Work by Built In (2026); multiple industry awards ## Sources 1. [Virtualitics Careers Page](https://virtualitics.com/careers/) 2. [Virtualitics Homepage](https://virtualitics.com/) 3. [Virtualitics About Us](https://virtualitics.com/about-us/) 4. [Inc. 5000 Profile](https://www.inc.com/profile/virtualitics) 5. [Built In Company Profile](https://builtin.com/company/virtualitics) ## Other roles at Virtualitics, Inc - [Cleared QA Tester](https://feeny.ai/job/cleared-qa-tester-virtualitics-inc-district-of-columbia-b8msq2vnmqqn) — District of Columbia - [Mission Success Director](https://feeny.ai/job/mission-success-director-virtualitics-inc-picatinny-zc9hjgz9rg84) — Picatinny, NJ - [Solution Leader](https://feeny.ai/job/solution-leader-virtualitics-inc-district-of-columbia-70j4f6pf4zp6) — District of Columbia - [Data Engineer](https://feeny.ai/job/data-engineer-virtualitics-inc-district-of-columbia-cs6wa7bnw6eq) — District of Columbia - [Sr Sales Director - FSI & Defense Industrial Base](https://feeny.ai/job/sr-sales-director-fsi-defense-industrial-base-virtualitics-inc-remote-7mvt7c75ydse) - [Sr Product Designer](https://feeny.ai/job/sr-product-designer-virtualitics-inc-remote-d1pgxxk8gakv) - [Product Designer](https://feeny.ai/job/product-designer-virtualitics-inc-remote-hdfzwthdvg3e) - [Account Based Marketing Manager](https://feeny.ai/job/account-based-marketing-manager-virtualitics-inc-remote-k29ajcmecazx) - [DevSecOps Engineer](https://feeny.ai/job/devsecops-engineer-virtualitics-inc-district-of-columbia-v6gq85s6bf6d) — District of Columbia - [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-virtualitics-inc-80j1pc6samc8)