--- title: 'Mitarbeiter im Innendienst (m/w/d) at Aircall' canonical: 'https://feeny.ai/job/mitarbeiter-im-innendienst-m-w-d-aircall-berlin-jtd0mcxzqjxy' type: 'job' last_seen: '2026-09-12' --- # Mitarbeiter im Innendienst (m/w/d) at Aircall - **Company:** Aircall - **Location:** Berlin, Germany - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-07-02 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/aircall/8c289c9b-965c-45fe-ab4e-b6352b9bfb2c ## Job description Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. Aircall is on a mission to revolutionize the business phone industry! For our German office based in Berlin, we are recruiting our Business Development Representative (Outbound) - DACH market. This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally. Mandatory days in Berlin office : from Tuesday to Thursday included. Aircall ist ein Ort, an dem Stimmen wertgeschätzt werden. Wir bieten eine vollständig cloudbasierte Sprachlösung, die sich nahtlos in gängige Produktivitäts- und Helpdesk-Tools integrieren lässt. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital. Hinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt. Trotz unserer räumlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verstärkung unseres Vertriebsteams für den DACH-Markt. Dies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgeprägten Wettbewerbsgeist ermöglicht, ihre beratenden Verkaufsfähigkeiten zu entwickeln und beruflich zu wachsen. Im Büro sein müsst ihr dienstags, mittwochs und donnerstags. Key Responsibilities: - To work within the sales team, side by side with an Account Executive to find qualified business opportunities - Research relevant markets (verticals, customer segments, etc) and gather key prospect information - Carry out outbound campaigns via email and over the phone - Understand the prospect’s business - Highlight Aircall's value to raise curiosity and interest in your market - Book meetings with an Account Executive - Document all daily activities in Salesforce (you will gain Salesforce training) - Travel with the team to all events Deine Rolle bei Aircall: - Du arbeitest im Vertriebsteam, Seite an Seite mit einem Account Executive, um qualifizierte Geschäftsmöglichkeiten zu finden - Du recherchierst relevante Märkte (Branchen, Kundensegmente, etc.) und sammelst wichtige Informationen über potenzielle Kunden - Durchführung von Outbound-Kampagnen per E-Mail und am Telefon - Das Geschäft des potenziellen Kunden zu verstehen - Hervorhebung des Wertes von Aircall, um Neugier und Interesse an unserem Produkt zu weckenTermine mit einem Account Executive vereinbaren - Dokumentation aller täglichen Aktivitäten in Salesforce (Du erhältst eine Salesforce-Schulung) - Regelmäßige Reisen zu Veranstaltungen  mit dem Team Qualifications: - Fluent in German - Fluent in English - A willingness to develop your sales skills. Your first two weeks will be spent at the Aircall Sales Academy and there will be continuous training and development. - Organisation and time management skills - Willing to work and grow in an international and diverse environment, where we thrive as a team and support each other to reach and surpass goals - Enthusiasm and positivity! This might be the single most important point, even if it’s the last We see you as the next generation of Aircall, so we are seeking motivated individuals who will flourish working in the team Ein wenig mehr über Dich: - Du sprichst fließend Deutsch: Du wirst E-Mails schreiben, anrufen und dich mit Interessenten aus dem deutschen Markt treffen - Zweisprachigkeit in Englisch - Du hast den Willen, Deine Verkaufsfähigkeiten zu entwickeln. Die ersten zwei Wochen wirst Du in der Aircall Sales Academy absolvieren, wo Du kontinuierlich geschult und weiterentwickelt wirst - Du bringst ein ausgeprägtes Organisationstalent und Zeitmanagement mit - Du bist bereit, in einem internationalen und vielfältigen Umfeld zu arbeiten und zu wachsen, in dem wir als Team erfolgreich sind und einander unterstützen, um unsere Ziele zu erreichen und zu übertreffen - Enthusiasmus und Positivität! Dies könnte der wichtigste Punkt sein, auch wenn es der letzte ist Wir sehen dich als die nächste Generation von Aircall, deshalb suchen wir motivierte Mitarbeiter, die sich in unserem Team wohlfühlen werden Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here. ## About Aircall ## Company Overview - **One-liner**: Aircall provides an AI-powered cloud-based customer communications platform that unifies voice, SMS, WhatsApp, and messaging with native CRM and helpdesk integrations. - **Entity Type**: Private (Venture-backed; latest deal: Secondary/Merger & Acquisition, 2026) - **Headquarters**: New York, United States (also has major offices in Paris, London, Sydney, Berlin, Madrid, San Francisco, Bellevue, and Mexico City) - **Founded**: 2014 - **Founders**: Not publicly attributed to a single named founder; the company was co-created in Paris. ## Core Business - **Primary Industries**: Cloud Communications / Contact Center as a Service (CCaaS), Customer Experience (CX) Software, AI-powered Sales & Support Tools. - **Target Customers**: B2B – primarily SMB and Mid-Market businesses (over 23,000 customers globally) looking to modernize their phone system and customer engagement. - **Mission**: To empower professionals to have richer conversations by providing a cloud-based voice solution, turning every connection into a satisfied customer. ## Products & Services - **Aircall VoIP Phone System**: The core cloud-based phone system replacing traditional PBX, with intelligent call routing, IVR, and analytics. - **AI-Powered Voice Agents**: Autonomous AI Agents that handle routine customer requests 24/7, resolving issues without human intervention. - **AI Assistants**: Real-time tools that provide live transcription, note-taking, automated CRM updates, and follow-up task creation. - **Unified Inbox**: A single platform for calls, SMS, and WhatsApp messages, ensuring all interactions are connected to the CRM. - **250+ Integrations**: Native integrations with key business tools including Salesforce, HubSpot, Zendesk, Intercom, and Slack. ## Market Standing - **Valuation**: Not publicly disclosed (Aircall last raised a Series D in 2021 at a $1B+ valuation, achieving "unicorn" status). - **Key Metric**: - **Annual Recurring Revenue (ARR)**: Exceeded $100 million as of 2022 (reached "Centaur" status). - **Total Funding**: $226 million raised since 2015 (Seed, Series A, B, C, D). - **Notable Investors/Partners**: Goldman Sachs Asset Management (led Series D), DTCP, Swisscom, Adam Street, Balderton Capital, HubSpot Ventures. - **Growth Signals**: - Over 23,000 customers across 110+ countries. - Headcount of ~700-800 employees across 9 global offices. - Named to the Deloitte Fast 500 list. - Recent M&A activity (acquired Piper and Vogent in 2026) signaling aggressive expansion. ## Competitive Advantages - **Platform Agnosticism**: Deep, native integrations with over 250 business apps (compared to more closed ecosystems). - **AI-First Approach**: Integrated AI Agents and Assistants embedded directly into the conversation flow, not as a separate add-on. - **Team-Led Design**: Unlike traditional contact centers built for mass scale, Aircall is optimized for team-led collaboration and CRM-driven workflows. - **Enterprise-Grade Compliance**: SOC2 Type II, GDPR, and HIPAA compliant, allowing use in regulated industries. ## Strategic Focus - **AI Integration**: Embedding AI across the entire platform to automate manual tasks (post-call work, note-taking, routing) and provide live coaching. - **Product Expansion**: Building out autonomous AI Agents to handle after-hours and peak volume calls. - **Global Scale**: Expanding international presence (recent office openings in Mexico City and Madrid) and pushing into the APAC market (Sydney office). - **Vertical Integration**: Recent acquisitions (Piper, Vogent) suggest a push to broaden the product suite and deepen AI capabilities. ## Why Work Here - **Culture & Size**: ~700 employees from 40 nationalities, described as a "scale-up" environment — past the chaotic startup phase but still moving fast. - **Flexibility**: Flexible remote policy rated highly by employees; work-from-home options are available. - **Diversity & Inclusion**: Explicit commitment to DE&I; "we celebrate what makes you, you." - **Growth Trajectory**: The company is at an inflection point (post-Centaur, post-unicorn) with aggressive M&A. Opportunity to shape the product, culture, and processes at scale. - **Perks**: Competitive salary, flexible remote policy, and "be the best version of yourself" ethos. - **Global Exposure**: Opportunities to work across 9 offices and collaborate with teams in North America, Europe, and APAC. ## Sources 1. [aircall.io](https://aircall.io/) - Official website, product overview 2. [aircall.io/careers](https://aircall.io/careers/) - Careers page, culture, headcount data 3. [aircall.io/about-us](https://aircall.io/about-us/) - About page, history, funding milestones 4. [linkedin.com/company/aircall](https://www.linkedin.com/company/aircall) - LinkedIn profile, employee count, open positions 5. [pitchbook.com](https://pitchbook.com/profiles/company/81891-91) - PitchBook profile, funding history, recent M&A (2026) ## Other roles at Aircall - [Data Scientist](https://feeny.ai/job/data-scientist-aircall-new-york-8k1x5fpnkztz) — New York, NY - [Customer Engineer - Iberia & Italy](https://feeny.ai/job/customer-engineer-iberia-italy-aircall-madrid-t7cv2ct5kypm) — Madrid, Spain - [Product Manager Intern](https://feeny.ai/job/product-manager-intern-aircall-paris-azf47yap5j53) — Paris, France - [Number Operations Specialist](https://feeny.ai/job/number-operations-specialist-aircall-north-america-012f6hb4efnw) — North America - [Billing Specialist](https://feeny.ai/job/billing-specialist-aircall-north-america-7qd8vqm7n26b) — North America - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-aircall-madrid-dtkcra8peqj2) — Madrid, Spain - [Senior Revenue Operations Business Partner, EMEA](https://feeny.ai/job/senior-revenue-operations-business-partner-emea-aircall-paris-gc5hs3xa6mgb) — Paris, France - [Software engineer, Programmable Comms](https://feeny.ai/job/software-engineer-programmable-comms-aircall-madrid-k8f56w7vzxyt) — Madrid, Spain - [Regional Marketing Intern, DACH Market](https://feeny.ai/job/regional-marketing-intern-dach-market-aircall-paris-10fbh5dr8r2t) — Paris, France - [Revenue Operations Manager, Planning & Commissions](https://feeny.ai/job/revenue-operations-manager-planning-commissions-aircall-seattle-f6xk18zkchzs) — Seattle, WA