--- title: 'MLOps Engineering Manager at Trainline' canonical: 'https://feeny.ai/job/mlops-engineering-manager-trainline-london-2qab2ewg0qqv' type: 'job' last_seen: '2026-09-06' --- # MLOps Engineering Manager at Trainline - **Company:** Trainline - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/trainline/1829dd8c-cad1-4d5d-95ea-4885f6c7c5b0 ## Job description ## About us At Trainline, our purpose is to empower greener travel choices, connecting people and places. https://www.thetrainline.com/terms/sustainability-faqs Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline 🚄 We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels. Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet. We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel. Introducing the Trainline Machine Learning and AI Team 👋 Machine Learning and AI play an important role in Trainline’s mission to help millions of people make more sustainable travel choices every day. Our models and AI-powered systems support critical areas of our platform, from customer support agents and search recommendations to pricing, routing optimisation, personalised experiences and digital marketing. Our Machine Learning and AI teams own the full delivery lifecycle, from early ideas through to production systems that create measurable impact for our customers and the business. As MLOps Engineering Manager, you will help shape how we build, deploy and operate machine learning products at scale, working closely with ML Engineers, Data Engineers, Software Engineers, Data Scientists, Product Managers and stakeholders across Trainline. In this role as the MLOps Engineering Manager, you will... 🚄 - Build and lead a new team of MLOps Engineers, creating an environment where people can do their best work while delivering meaningful outcomes for customers and the business. - Define and evolve MLOps processes, tooling and infrastructure choices across the technology department, helping teams build scalable, reliable and maintainable machine learning and AI systems. - Own the deployment and operation of machine learning products, ensuring models and AI systems are production-ready, observable and able to support Trainline’s growth. - Partner closely with engineering, data science, product and data teams to bring strong engineering standards into machine learning delivery, while recognising the specific challenges of data, AI and ML systems. - Support the productionisation of batch and online machine learning models, including recommendation systems, classification and regression models, large language models and agent-based systems. - Promote high standards for experimentation, testing, monitoring and continuous improvement, helping teams learn quickly and make evidence-led decisions. - Contribute actively to Trainline’s AI and ML community, sharing knowledge, shaping best practice and supporting a culture of collaboration, curiosity and impact. - Help the team make thoughtful technology choices across cloud infrastructure, CI/CD, monitoring and MLOps tooling, with a focus on long-term maintainability and measurable business value. We'd love to hear from you if you have... 🔎 - Experience leading, managing or mentoring engineers, with a thoughtful and inclusive approach to developing people, building teams and supporting delivery. - Strong experience productionising machine learning models at scale, ideally across both batch and online use cases such as recommendation systems, classification models, regression models, large language models or AI agents. - A good understanding of the machine learning development lifecycle, including data extraction, feature engineering, modelling, evaluation, deployment and ongoing monitoring. - Experience with cloud infrastructure, ideally AWS, alongside DevOps technologies and practices such as Docker, Terraform, CI/CD pipelines and infrastructure-as-code. - Familiarity with MLOps tools and practices such as MLflow, Airflow, model monitoring, API monitoring, data validation, data drift detection, autoscaling and access management. - Strong Python experience, with helpful knowledge of Spark or PySpark for working with large-scale data and machine learning systems. - An understanding of feature stores and related data technologies used to support operational machine learning products. - Clear communication skills, with the ability to work effectively across engineering, data, product and business teams, and explain technical concepts in an accessible way. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: - 💭 Think Big - We're building the future of rail - ✔️ Own It - We focus on every customer, partner and journey - 🤝  Travel Together - We're one team - ♻️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn https://www.linkedin.com/company/trainline/, Instagram https://www.instagram.com/lifeattrainline/ and Glassdoor https://www.glassdoor.co.uk/Overview/Working-at-Trainline-EI_IE249203.11,20.htm! ## About Trainline ## Company Overview - **One-liner**: Trainline is Europe’s leading independent rail platform, enabling travelers to search, book, and manage rail and coach tickets across 40+ countries via its website and mobile app. - **Entity Type**: Public (London Stock Exchange: TRN; FTSE 250 & FTSE4Good Index constituent) - **Headquarters**: London, United Kingdom (with offices in Edinburgh, Barcelona, Milan, and Paris) - **Founded**: 1999 (by Virgin Group, originally a phone-based ticketing service) - **Founders**: The company was founded by the Virgin Group; current leadership includes CEO Jody Ford (joined 2024) ## Core Business - **Primary industry/industries**: Online travel & ticketing; rail technology; mobility services - **Target customers**: B2C (individual travelers) and B2B (rail and coach operators via Trainline Solutions) - **Mission or purpose statement**: “We’re building the world’s number one rail platform, giving people a simpler, greener travel experience.” The company is anchored in environmental sustainability — empowering people to make greener travel choices. ## Products & Services - **[Trainline Consumer App/Website]**: A multi-channel platform (iOS, Android, web) allowing users to search, compare, book, and manage rail and coach tickets across 270+ carriers in 40+ countries. Features include live journey planners, eTickets, PriceBot (lowest fare alerts), and carbon footprint tracking. Over 125 million visits per month and 350+ searches per second. - **[Trainline Solutions]**: A B2B segment offering white-label ticketing, data, and technology services to rail and coach operators, including APIs, retailing tools, and customer analytics. - **[Platform One]**: The proprietary technology infrastructure powering all Trainline services across markets. - **[‘I Came By Train’ Initiative]**: A sustainability campaign promoting rail over air/car travel, with customer tools like ‘My Sustainability Story’ and ‘Super Routes’ for CO2 tracking. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (public company; market cap fluctuates). Annual Report data available via LSE filings. - **Key Metric**: Annual Net Ticket Sales exceeded £5 billion (as of latest reports); International segment reached £1 billion in ticket sales. - **Notable Investors/Partners**: Initially backed by Virgin Group; now publicly listed on the London Stock Exchange. No single controlling investor disclosed. Key rail partners include 270+ operators globally (e.g., SNCF, Renfe, Trenitalia, UK train operators). - **Growth Signals**: Europe’s most downloaded rail travel app; 93% of UK consumer transactions via mobile; 70% of International consumer transactions via app; growing headcount (c.990 people from ~60 nationalities); joined FTSE 250 shortly after IPO; net-zero targets approved by Science Based Targets Initiative (SBTi). ## Competitive Advantages - **Scale & Data Moat**: Over 125 million monthly visits and 350 searches/second provide massive user behavior data for route optimization, pricing algorithms, and demand forecasting. - **Multi-Country Regulatory & Integration Expertise**: Deep integration with 270+ rail/coach operators across highly fragmented European rail markets — a strong barrier to entry. - **Sustainability as Brand Differentiator**: First tech company with SBTi-approved net-zero targets; carbon comparison tools embedded in UX (“87% less CO2 than air travel”). This aligns with growing consumer and regulatory push for greener transport. - **Cross-Channel Dominance**: High mobile adoption (93% UK/70% International app transactions) combined with strong web presence. - **Recurring Model via B2B Solutions**: Trainline Solutions provides stickiness with operators beyond the consumer marketplace. ## Strategic Focus - **International Expansion**: Growing non-UK markets (e.g., Spain, Italy, France) — international segment hit £1bn ticket sales. - **Modal Shift Marketing**: Driving rail vs. air/car through initiatives like ‘I Came By Train’ and sustainability features. - **Technology & Personalization**: Investing in AI/ML for dynamic pricing, journey optimization, and personalized recommendations via Platform One. - **Sustainability Leadership**: Continued investment in carbon tracking features and SBTi-aligned net-zero roadmap. - **B2B Growth**: Scaling Trainline Solutions to onboard more operators and geographies. ## Why Work Here - **Culture & Values**: Four core values — “Think Big,” “Own It,” “Travel Together,” “Do Good” — shape culture. Emphasis on innovation, accountability, inclusion, and positive environmental impact. - **Flexible/Hybrid Work**: Hybrid policy requiring 60% minimum in-office over 12-week period; plus a 28-day “Work from Abroad” policy per year. - **Benefits**: 25 days annual leave + 2 extra days over festive period + option to buy 3 extra days; Bupa health & dental cover; gym discount; Employee Assistance Programme; income protection; global share incentive plan; Perkbox discounts; enhanced parental leave; fertility and parental bereavement coaching. - **Diversity & Inclusion**: 55+ nationalities, c.990 employees. Active employee-led networks: Women in Leadership, Gender Equality Network, Ethnic Diversity Network, Rainbow Train (LGBTQIA+), Sunflower (accessibility), Parents & Carers. - **Career Development**: Personal learning budget; digital learning platform (Learning Express); workshops and development programmes; internal mobility encouraged; transparent pay bands; promotion windows twice a year (~10% of employees promoted annually). - **Office Locations**: Modern offices in London (HQ), Edinburgh, Barcelona (tech hub with sunny terrace), Milan, Paris. Perks include free breakfast, pool tables, event spaces, stocked drinks fridges, and outdoor BBQs in some locations. - **Impact**: Opportunity to work on a platform with 125M+ monthly visits, driving modal shift and reducing carbon emissions. ## Sources 1. [trainlinegroup.com/careers/en/who-we-are/](https://www.trainlinegroup.com/careers/en/who-we-are/) 2. [trainlinegroup.com/careers/en/](https://www.trainlinegroup.com/careers/en/) 3. [trainlinegroup.com](https://www.trainlinegroup.com/) 4. [trainlinegroup.com/careers/en/life-at-trainline/](https://www.trainlinegroup.com/careers/en/life-at-trainline/) 5. [trainlinegroup.com/careers/en/how-we-hire/](https://www.trainlinegroup.com/careers/en/how-we-hire/) ## Other roles at Trainline - [Revenue Analyst](https://feeny.ai/job/revenue-analyst-trainline-edinburgh-b9kys9718cy3) — Edinburgh, United Kingdom - [People Partner - 16 Month FTC](https://feeny.ai/job/people-partner-16-month-ftc-trainline-edinburgh-htts73w0yb3w) — Edinburgh, United Kingdom - [Senior People Partner - Corporate](https://feeny.ai/job/senior-people-partner-corporate-trainline-london-ba6xan010vyr) — London, United Kingdom - [Senior Engineering Manager - Customer Growth](https://feeny.ai/job/senior-engineering-manager-customer-growth-trainline-london-rmjattj604yv) — London, United Kingdom - [Interim Senior Engineering Manager](https://feeny.ai/job/interim-senior-engineering-manager-trainline-london-zqrn6axdztrc) — London, United Kingdom - [Senior Operational Finance Manager – 6 Month Fixed Term Contract](https://feeny.ai/job/senior-operational-finance-manager-6-month-fixed-term-contract-trainline-93c8g5nfwwx1) — Edinburgh, United Kingdom - [IT Support Analyst](https://feeny.ai/job/it-support-analyst-trainline-paris-51kxjf7hhadw) — Paris, France - [Senior Strategy & Ops Manager - New Verticals](https://feeny.ai/job/senior-strategy-ops-manager-new-verticals-trainline-london-gatrcc7zesfe) — London, United Kingdom - [Senior Technical Support Analyst](https://feeny.ai/job/senior-technical-support-analyst-trainline-london-z237e1nkm1aa) — London, United Kingdom - [Head of Group Reporting](https://feeny.ai/job/head-of-group-reporting-trainline-london-st419r2ns4fz) — London, United Kingdom