---
title: 'Mobile Telecom Support Engineer at OXIO Corporation'
canonical: 'https://feeny.ai/job/mobile-telecom-support-engineer-oxio-corporation-remote-xtqzm9rncbdj'
type: 'job'
last_seen: '2026-09-14'
---

# Mobile Telecom Support Engineer at OXIO Corporation

- **Company:** OXIO Corporation
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/oxio/0227f8fd-8cd7-4a3e-bec1-9ca5e992544b

## Job description

Mobile Telecom Support Engineer

We’re looking for a Mobile Support engineer to help grow our telecom team. This role will be hands on and you will work with our telecom team, core engineering team, and Level 1/2 customer support escalation groups, in order to monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues that could affect customers. Your role will be part of the telecom team within a dynamic and busy telecom company and will work alongside individuals who are highly experienced and experts in their field. This is a great opportunity for someone who wants to learn all about mobile telecom networks. You will maintain and improve the OXIO’s network and provide technical support, fault investigation and troubleshooting of all issues on the network. You will keep the performance of our telecom network at optimum levels by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA.

Key responsibilities : Technical

- Good understanding of Mobile Networks 2G/3G/4G/5G
- Troubleshooting complex issues by analyzing end to end call traces in several protocols and interfaces (MAP, TCAP, RANAP, DIAMETER, SIP, GTP, GTPv2, S1AP, SGsAP,IuCS, IuPS, Gr, Gn/Gp, S6a, S11, S5/S8, Gm, Rx, Cx etc.)
- Troubleshooting International Roaming issues (voice and data) reported by outbound subscribers.
- Working together with worldwide mobile operator engineers to make live tests and perform analysis to find the root cause
- Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures
- Technical support to NOC engineers to analyze and solve issues.
- Liase with MNOs to represent the telecom team on the country.

Management

- Responsive to L3 telecom incidents, NOC hotline calls and emails
- Performs L3-level troubleshooting and resolves or escalates on telecom matters.
- Development of KPIs and other metrics to monitor key aspects in mobile network performance
- Development of training material related to signalling / troubleshooting / best practices
- Report and coordinate faults rectification with other operators and service providers
- Ability to troubleshoot, document, and assess proper escalation channel and team or group.

Key qualifications :

- 10+ years experience working in a telecom environment doing L3 support or similar roles
- Protocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks
- Solid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.
- Analysis of signalling traces using Wireshark
- SS7 signalling network troubleshooting
- Proficiency with Grafana, Prometheus, ElasticSearch
- Basic Python / Linux / Bash knowledge
- Ability to work on a 24/7 on-call rotating roster
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Proficient English written and spoken

OXIO is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and empowered. We believe that diversity in all its forms drives innovation and creativity, and we strive to create an environment that reflects and celebrates the unique backgrounds, perspectives, and talents of our employees. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing a work environment free from discrimination and harassment. We committed to ensuring that all qualified applicants have an equal opportunity to apply for job openings. If you need assistance or an accommodation due to a disability, please contact us at hr@oxio.io for more information.

## About OXIO Corporation

## Company Overview
- **One-liner**: OXIO is the world’s first Telecom-as-a-Service (TaaS) platform, enabling companies to build, manage and customize programmable, cloud-native connectivity for MVNOs, mobile operators and enterprises.
- **Entity Type**: Private (funding stage not publicly disclosed)
- **Headquarters**: New York, New York, USA (with additional offices in Mexico City and Montreal)
- **Founded**: 2018
- **Founders**: Nicolas Girard

## Core Business
- **Primary industry/industries**: Telecommunications / Telecom-as-a-Service (TaaS) / Cloud Communications
- **Target customers**: B2B – MVNOs, mobile network operators, enterprises (including M2M/IoT companies, fintech, and regulated industries)
- **Mission or purpose**: “Reimagine telecom for a limitless, connected tomorrow” – building a global, intelligent, secure and reliable connectivity platform that abstracts legacy complexity and unlocks new business models.

## Products & Services
- **BrandVNO® (MVNO Platform)**: A no-code, Telecom-as-a-Service platform that allows companies to launch, manage and scale their own mobile network (MVNO) without carrier contracts or telecom expertise. Includes eSIM activation, plan management, and customer controls. [oxio.com](https://oxio.com/)
- **OXIO APIs**: Modular, interoperable APIs for programmatic management of telecom operations – provisioning, billing, network control, and real-time analytics. [oxio.com](https://oxio.com/)
- **AI-Powered Business Intelligence**: Actionable dashboards and AI-driven insights on subscriber behavior, retention, fraud detection, and marketing optimization. [oxio.com](https://oxio.com/)
- **Global M2M Connectivity**: Universal SIM and multi-network connectivity for machine-to-machine deployments (IoT), with built-in fraud prevention and large-scale device management. [oxio.com/company/press-room/](https://oxio.com/company/press-room/oxio-sets-the-foundation-for-global-growth-as-taas-adoption-accelerates/)
- **eSIM Authentication**: Network-level, cryptographically secure identity verification as a replacement for legacy 2FA/OTP. [oxio.com/company/press-room/](https://oxio.com/company/press-room/oxio-sets-the-foundation-for-global-growth-as-taas-adoption-accelerates/)
- **Managed Compliance & Security**: Pre-built regulatory frameworks (e.g., for financial communications) and FCC-approved wholesale network. [oxio.com](https://oxio.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Surpassed **2 million activated lines** on the OXIO network (as of end of 2025) [oxio.com/company/press-room/](https://oxio.com/company/press-room/oxio-sets-the-foundation-for-global-growth-as-taas-adoption-accelerates/)
- **Notable Investors/Partners**: AWS (strategic partnership), Mavenir (VoLTE certification and technology partnership), FCC (license holder – first cloud-native, multi-carrier wholesale network approved by the regulator) [oxio.com/company/press-room/](https://oxio.com/company/press-room/oxio-sets-the-foundation-for-global-growth-as-taas-adoption-accelerates/)
- **Growth Signals**: 
  - Named #48 on Forbes Top Startup Employers of 2023 [oxio.com/join-the-team/](https://oxio.com/join-the-team/)
  - Frost & Sullivan Global TaaS Transformational Innovation Leadership Award (2025) [oxio.com/company/press-room/](https://oxio.com/company/press-room/oxio-sets-the-foundation-for-global-growth-as-taas-adoption-accelerates/)
  - Winner of Cloud Innovation category at Global Connectivity Awards 2025 [oxio.com/company/press-room/](https://oxio.com/company/press-room/oxio-sets-the-foundation-for-global-growth-as-taas-adoption-accelerates/)
  - Named to The Fast Mode 100 – Top Solution Providers of 2025 [oxio.com/company/press-room/](https://oxio.com/company/press-room/oxio-sets-the-foundation-for-global-growth-as-taas-adoption-accelerates/)
  - 20% growth in M2M activations in H2 2025 [oxio.com/company/press-room/](https://oxio.com/company/press-room/oxio-sets-the-foundation-for-global-growth-as-taas-adoption-accelerates/)
  - New senior leadership hires from Verizon, AT&T, and other telecom powerhouses [oxio.com/company/press-room/](https://oxio.com/company/press-room/oxio-sets-the-foundation-for-global-growth-as-taas-adoption-accelerates/)

## Competitive Advantages
- **First-of-its-kind TaaS platform**: Cloud-native, programmable core that replaces legacy MVNE infrastructure with a modern API-first approach – enabling use cases that were previously impossible (borderless MVNOs, network-level compliance for regulated industries).
- **Multi-network abstraction**: A single integration gives global roaming on multiple carriers without managing separate contracts, SIM SKUs, or local compliance.
- **FCC license as a cloud-native wholesale network**: Trusted regulatory approval that reduces time-to-market for customers.
- **AI built into the network**: Business intelligence and fraud detection at the network layer, not bolted on.
- **No vendor lock-in**: Fully interoperable APIs; customers can blend plans across networks and borders.

## Strategic Focus
- **Global expansion**: Deepening presence in the US and entering new international markets; supporting borderless MVNOs and M2M deployments.
- **Platform innovation**: Expanding BrandVNO capabilities (including full turnkey managed MVNO service) and investing in AI-driven network operations.
- **New use cases**: Regulated financial communications (compliance at network layer), modern identity verification via eSIM, and enterprise fraud prevention for M2M ecosystems. [oxio.com/company/press-room/](https://oxio.com/company/press-room/oxio-sets-the-foundation-for-global-growth-as-taas-adoption-accelerates/)

## Why Work Here
- **Culture**: Emphasis on openness, diversity, and innovation – “no idea is too big or too small.” Employees are encouraged to ask questions and challenge norms. [oxio.com/join-the-team/](https://oxio.com/join-the-team/)
- **Remote/Hybrid/Office**: Offices in New York, Mexico City, and Montreal; the culture includes in-person team events and company off-sites, suggesting a hybrid or office-centric model (check job postings for specific roles).
- **Perks**: Stock options, comprehensive benefits, employee referral program, retirement/pension plans, office lunches and snacks, and company-paid holidays. [oxio.com/join-the-team/](https://oxio.com/join-the-team/)
- **Career impact**: Described as a “career-defining opportunity” – employees work on cutting-edge telecom infrastructure that is disrupting a legacy industry. Named a Forbes Top Startup Employer.
- **Engineering focus**: Active job postings for Backend Engineers, Staff Data Platform Engineer, Site Reliability Engineer, and QA Tester – indicating a strong engineering-driven culture with modern stack (cloud-native, APIs, AI). [linkedin.com/company/oxiocorp](https://www.linkedin.com/company/oxiocorp)

## Sources
1. [oxio.com/company](https://oxio.com/company/)
2. [oxio.com](https://oxio.com/)
3. [oxio.com/join-the-team](https://oxio.com/join-the-team/)
4. [linkedin.com/company/oxiocorp](https://www.linkedin.com/company/oxiocorp)
5. [oxio.com/company/press-room/](https://oxio.com/company/press-room/oxio-sets-the-foundation-for-global-growth-as-taas-adoption-accelerates/)

## Other roles at OXIO Corporation

- [Site Reliability Engineer](https://feeny.ai/job/site-reliability-engineer-oxio-corporation-remote-8g3r3m2mk6sa)
- [Director, Customer Service Operations](https://feeny.ai/job/director-customer-service-operations-oxio-corporation-united-states-ztn0y52jcehd) — United States
- [Office Manager, Mexico City](https://feeny.ai/job/office-manager-mexico-city-oxio-corporation-mexico-city-6bqansf63jpt) — Mexico City, Mexico
- [Technical Lead / Exec IT Support](https://feeny.ai/job/technical-lead-exec-it-support-oxio-corporation-new-york-wmmbjbmtza98) — New York, NY
- [HLR / HSS / UDM Architect](https://feeny.ai/job/hlr-hss-udm-architect-oxio-corporation-remote-dyx12w5bhtt0)
- [Senior Mobile Core Architect](https://feeny.ai/job/senior-mobile-core-architect-oxio-corporation-remote-38cqc7zq2c0d)
- [IMS Core Engineer](https://feeny.ai/job/ims-core-engineer-oxio-corporation-remote-hzm087yhrpsw)
- [Staff Data Engineer](https://feeny.ai/job/staff-data-engineer-oxio-corporation-remote-shmnm2qbx286)
- [Product Manager](https://feeny.ai/job/product-manager-oxio-corporation-remote-fw1aecye560d)
- [Solutions Architect](https://feeny.ai/job/solutions-architect-oxio-corporation-remote-7avqw3e6j5c6)