---
title: 'Mortgage Flood Insurance Customer Support at Extend Your Team'
canonical: 'https://feeny.ai/job/mortgage-flood-insurance-customer-support-extend-your-team-metro-manila-z4x7k4cdygx0'
type: 'job'
last_seen: '2026-09-11'
---

# Mortgage Flood Insurance Customer Support at Extend Your Team

- **Company:** Extend Your Team
- **Location:** Metro Manila, Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-30
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/eyt/592ab327-7dff-4a16-a3df-a27b466a5561

## Job description

About the Company: We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We’re looking for detail-oriented, driven, and intuitive operations specialists who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal of offering cutting-edge products and excellent customer service to its clients.

Cultural Values:

1. Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details.
2. Minimalist - We are spartan in our design, in our code, and even in our processes.
3. Speed of execution - We move fast & value decisiveness. We think speed drives quality.

Job Summary Responsible for managing complex account servicing tasks related to CH portfolios. This role supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. The position requires strong attention to detail, cross-functional communication, and the ability to manage time-sensitive and audit-sensitive requests.

Responsibilities: Back-End & Account Servicing

- Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner.
- Assist with payoff quote requests from CH and lenders.
- Process account closure endorsements end-to-end, including both Self-Serve and internal requests.
- Handle account-closing–related unblock requests.
- Post manual payments accurately and in compliance with internal controls.

Reconveyance & Compliance

- Prepare bi-weekly reconveyance requests for audit review.
- Submit bi-weekly reconveyance requests to ProTitle following audit approval.
- Review and clear OFAC-blocked LIDs in accordance with regulatory requirements.

Insurance Management

- Manage flood insurance renewals and Letters of Lender (LOL) end-to-end.
- Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts.
- Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues.

Outbound & Stakeholder Communication

- Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates.

Customer Support Oversight

- Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

Qualifications:

- At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred.
- Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals.
- Familiarity with compliance concepts such as OFAC and audit processes is a plus.
- Strong attention to detail and ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- Proficiency with internal servicing systems and ticketing platforms.
- Must be from the Philippines
- Can work Pacific Standard Timezone

Work Setup

- Permanent work-from-home/ remote
- US Business Hours (Pacific Time)
- Occasional weekend work depending on business needs

What's in it for you?

- HMO coverage
- Internet allowance (up to $50/month for a 30 Mbps+ connection)
- Option to add one dependent to your HMO if you waive the internet allowance
- Equipment provided— we’ll ship it to you after background check clearance.

Additional Information

- Compensation paid twice a month, deposited in your bank account — no delays!
- We use a time tracking application (Time Doctor)
- We pay on an hourly basis in USD

## About Extend Your Team

## Company Overview
- **One-liner**: Extend Your Team connects high-growth companies with experienced remote professionals in the Philippines for roles like customer support, bookkeeping, and operations.
- **Entity Type**: Private (bootstrapped/self-funded)
- **Headquarters**: San Juan, Puerto Rico, with an additional office in Boca Raton, Florida, USA.
- **Founded**: 2020
- **Founders**: Not publicly available

## Core Business
- Primary industry: Outsourcing and Offshoring Consulting
- Target customers: VC-backed startups, enterprise & mid-market firms, and businesses expanding into new markets. They serve a diverse range of industries, specializing in financial services, technology, insurance, and property management.
- Mission or purpose statement: To help businesses scale faster, smarter, and without operational limits by building high-performance remote teams.

## Products & Services
- **Talent Placement (Virtual Assistants & Specialists)**: Extend Your Team fills roles including Executive Assistants, Customer Support Representatives, Bookkeepers, Accountants, Sales Development Reps, Project Managers, and more. They emphasize that their talent averages 5-15 years of experience and are "self-starters" who require minimal oversight.
- **Team Building & Augmentation**: They offer to build entire teams (e.g., a 187-person customer support team for a fintech client in 30 days) or fill single roles, embedding professionals into a client's existing workflows.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Employs 32 people (as of mid-2026), with a yearly headcount growth of +12.5% [linkedin.com](https://www.linkedin.com/company/extendyourteam). They claim to have built a 187-person customer support team for one client in 30 days.
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Active job postings have grown by 400% year-over-year. The company reports a 69.6% yearly increase in LinkedIn followers, indicating growing brand awareness [linkedin.com](https://www.linkedin.com/company/extendyourteam).

## Competitive Advantages
- **Proprietary Vetting Process ("Smart Talent System")**: A 5-step vetting process that they claim guarantees candidates with the right skills, cultural fit, and autonomy. Only 1% of applicants make it to the client interview stage [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).
- **Focus on High-Caliber, Experienced Talent**: Unlike typical low-cost VA firms, they focus on hiring experienced professionals (7+ years average) who can contribute from day one with minimal oversight.
- **Speed of Hiring**: They advertise the ability to hire in as little as 48 hours.

## Strategic Focus
- **Scaling Operations for High-Growth Clients**: Their case studies and messaging focus on helping companies that are "outpacing their current structure" and need to scale quickly without overhead bloat.
- **Deepening Specialization in Financial Services**: Many current job postings (e.g., Card Services, Fraud Operations, HELOC, Loan Servicing) and their talent sources (Capital One, American Express) indicate a strong focus on the financial services sector [linkedin.com](https://www.linkedin.com/company/extendyourteam).

## Why Work Here
- **Remote-First & Flexible**: All roles are remote, based in the Philippines. The company offers a "Hybrid Workspace" designation, suggesting some roles may have occasional on-site requirements [builtin.com](https://builtin.com/company/extend-your-team).
- **Employee Benefits**: They offer free healthcare, dental, life insurance, paid time off, and a birthday cake for employees [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).
- **Supportive Culture**: They assign a coach to help onboard and support every new hire. The company has a 4.2/5.0 employer rating on LinkedIn, with high marks for Work-Life Balance (4.5) and Compensation (4.3) [linkedin.com](https://www.linkedin.com/company/extendyourteam).
- **Hiring Eligibility**: The company currently only hires people who reside in the Philippines [extendyourteam.com](https://www.extendyourteam.com/join-our-team/).

## Sources
1. [extendyourteam.com](https://www.extendyourteam.com/)
2. [builtin.com](https://builtin.com/company/extend-your-team)
3. [linkedin.com](https://www.linkedin.com/company/extendyourteam)
4. [extendyourteam.com (Careers)](https://www.extendyourteam.com/join-our-team/)

## Other roles at Extend Your Team

- [Team Leader (HELOC)](https://feeny.ai/job/team-leader-heloc-extend-your-team-philippines-09yzpkn340v6) — Philippines
- [Compliance Project Manager](https://feeny.ai/job/compliance-project-manager-extend-your-team-philippines-770s3ppcehy0) — Philippines
- [HIL Partnership Support Specialist](https://feeny.ai/job/hil-partnership-support-specialist-extend-your-team-philippines-6cbz26ryht4y) — Philippines
- [Complaints Specialist](https://feeny.ai/job/complaints-specialist-extend-your-team-metro-manila-pb9ehg9fqmmd) — Metro Manila, Philippines
- [Loan Origination Customer Support](https://feeny.ai/job/loan-origination-customer-support-extend-your-team-metro-manila-aff9yzbbk2r0) — Metro Manila, Philippines
- [Closing Coordinator](https://feeny.ai/job/closing-coordinator-extend-your-team-metro-manila-ftky165zx343) — Metro Manila, Philippines
- [Originations Backend (HOI Specialist)](https://feeny.ai/job/originations-backend-hoi-specialist-extend-your-team-philippines-kg6nfcs0khye) — Philippines
- [Liens Operations Specialist](https://feeny.ai/job/liens-operations-specialist-extend-your-team-philippines-r7k9bernxt0a) — Philippines
- [Compliance Operations Analyst](https://feeny.ai/job/compliance-operations-analyst-extend-your-team-philippines-w6r5tmpfp159) — Philippines
- [Loans Operations Specialist](https://feeny.ai/job/loans-operations-specialist-extend-your-team-philippines-s6z7v6tjjtkd) — Philippines