---
title: 'Mortgage Loan Processor at Tomo Mortgage'
canonical: 'https://feeny.ai/job/mortgage-loan-processor-tomo-mortgage-new-york-42w9d9694pez'
type: 'job'
last_seen: '2026-09-12'
---

# Mortgage Loan Processor at Tomo Mortgage

- **Company:** Tomo Mortgage
- **Location:** New York, NY
- **Compensation:** $76k–$85k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-16
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/tomo/cab9b64b-1c19-4a7e-bf13-da39d2da69cc/application

**Skills:** Mortgage lending process knowledge, Purchase transactions, Loan origination systems (LOS), Byte Pro, Encompass, Conventional loans, FHA loans, VA loans, Jumbo loans, Credit reports, Financial verifications

> Tomo is seeking a Mortgage Loan Processor to guide customers through the mortgage journey from application to closing. The role involves managing loan files, verifying documentation for compliance, and coordinating with agents and underwriters to ensure timely and accurate closings.

## Job description

## Who We Are

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation. Mortgage Loan Processor Location:  New York, NY Reports To: Loan Processing Manager Type:  Full-Time; Hybrid (in office Mon-Wed, remote Thurs-Friday)

About the role: At Tomo, we’re on a mission to make the home buying process simple, transparent, and memorable. Our Loan Processors are trusted guides for customers, helping them navigate from application through closing with confidence and clarity. We’re looking for resourceful teammates who are proactive in managing pipelines, attuned to customer needs, and excited about using technology to transform the mortgage experience. If you’ve ever wished you could help modernize the tools and systems in mortgage lending, this is your chance to shape the future.

What You’ll Do:

- Serve as the primary point of contact for customers from processing through closing, keeping them informed and supported
- Manage loan files proactively, completing all processing, pre-underwriting, and pre-closing tasks with care and accuracy
- Review and verify documentation including credit, appraisal, and title for compliance with investor guidelines
- Partner with agents to gather required information and keep them updated on the status of applications
- Submit complete, high-quality files to underwriting while consistently meeting service-level targets
- Coordinate closings and assist with post-closing follow-ups to ensure a seamless customer experience
- Identify opportunities to improve our processes and technology, and collaborate with teammates across functions to bring ideas to life
- Walk customers through their Closing Disclosure, offering support and clear answers to their questions

What Makes You a Great Fit:

- Understanding of the mortgage lending process
- Ability to handle multiple purchase applications simultaneously in a fast paced environment - On time close is very important to us!
- Strong written and verbal communication with a phone-first mentality
- Strong performance in team environments
- A voice as to how we can improve our processes and tech
- Detail orientation with a strong focus on quality
- Superior customer centricity

Preferred Qualifications:

- 2+ years of mortgage loan processing experience, specifically in purchase transactions
- Experience with Byte Pro or other LOS platforms (e.g., Encompass)
- Familiarity with a variety of loan types: Conventional, FHA, VA, and Jumbo
- Strong knowledge of mortgage applications, credit reports, and financial verifications

What’s in It for You?

- Career Growth: Explore multiple career paths across Tomo, including elite operational roles
- Competitive Pay & Benefits: Designed to support your whole self, in and out of work
- Equity Ownership: All teammates receive stock options—we win together
- Coaching & Mentorship: Learn from experienced leaders who are invested in your growth
- Inclusive Culture: We celebrate diverse backgrounds, experiences, and perspectives. Whether your path into mortgage has been traditional or unique, you’ll find a place to thrive here.

#zr #LI-Hybrid Employee Benefits We strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member. We provide a variety of competitive benefits including (but not limited to):

- Equity Ownership: All teammates receive stock options—we win together
- Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
- Work-life balance and a generous paid time off policy
- In order to support teammates who become parents, Tomo Mortgage provides paid parental leave
- 401(k) retirement plan

## About Tomo Mortgage

## Company Overview
- **One-liner**: Tomo Mortgage is a fintech mortgage lender that uses AI and automation to make home buying faster, easier, and less expensive by eliminating hidden fees and inflated rates.
- **Entity Type**: Private (Startup)
- **Headquarters**: Stamford, Connecticut, USA (with additional offices in New York, NY; Seattle, WA; and Birmingham, MI)
- **Founded**: 2020
- **Founders**: Greg Schwartz (CEO) and Audrey Troutt (CTO)

## Core Business
- **Primary industry/industries**: Mortgage lending, Fintech, Real Estate Technology (PropTech)
- **Target customers**: B2C — primarily homebuyers, including first-time homebuyers, those upgrading from a starter home, and experienced buyers/investors
- **Mission or purpose statement**: "The joy and promise of a new home should never be overshadowed by the hassle of buying one." — Tomo aims to revolutionize home buying by digitizing and automating the mortgage process.

## Products & Services
- **Tomo Mortgage (Core Product)**: A digital-first, direct mortgage lending service (nonbank lender). Uses AI and automation to streamline the mortgage process, offering lower interest rates (approx. 0.5% less than industry average) and transparent pricing with no "greedy fees" like processing or origination charges. Customers are quoted rates and closing costs upfront without needing to provide personal information or speak to a salesperson.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding — Tomo secured a record-setting **$70 million seed round** (among the largest seed rounds in fintech history). Backed by prominent investors including Progressive Insurance®, Metaprop, Ribbit Capital, DST Global, and NFX.
- **Other Metrics**:
    - Active in **30 U.S. states** and Washington, D.C., with plans to continue expanding throughout 2025.
    - Company size: **85 employees** (with ~23 in Product + Tech roles)
    - Named **"Best Online Lender: 2025"** by Bankrate (4.9 score)
    - 98% on-time closing rate (compared to ~40% industry average)
    - Average customer saves approximately **$4,000 at closing**
- **Notable Investors/Partners**: Progressive Insurance®, Metaprop, Ribbit Capital, DST Global, NFX (also includes backing from Zillow’s former CEO)
- **Growth Signals**: Rapid expansion from startup to 30-state lender within 5 years; recognition as best online lender; strong customer satisfaction (5.0 rating, 70+ reviews)

## Competitive Advantages
- **AI-Powered Efficiency**: Uses AI and automation to digitize the mortgage process, reducing costs and closing times significantly.
- **Radical Transparency**: Publishes upfront rates without requiring personal data. No hidden fees or bait-and-switch pricing — a stark contrast to traditional lenders and big banks.
- **Experienced Leadership**: Founded by ex-Zillow executives who witnessed firsthand how the real estate system benefits institutions over consumers.
- **Strong Funding Backing**: The record $70M seed round provides significant runway for growth, technology investment, and market expansion.

## Strategic Focus
- **Market Expansion**: Actively expanding into new states (currently 30 + DC) with plans for continued growth through 2025.
- **Product Innovation**: Continues to invest in AI and automation to further simplify and de-risk the home buying experience.
- **Customer Experience**: Focused on maintaining high customer satisfaction (5-star reviews) and on-time closing rates while scaling.

## Why Work Here
- **Culture & Values**: Emphasizes a culture of "performance, candor, and accountability" with core values including "GOAT" (excellence), "Shake it Up" (innovation), "Omotenashi" (anticipating customer needs), and "Start with Zero" (urgency and fresh perspective).
- **Work Environment**: Hybrid workplace — employees work on-site Monday-Wednesday and work from home on Thursday and Friday. Offices in Stamford (HQ), NYC, Seattle, and Birmingham, MI.
- **Competitive Benefits**:
    - Competitive compensation packages including equity for all employees
    - Comprehensive Medical, Dental, and Vision plans (some 100% covered)
    - Generous paid time off policy
    - Paid parental leave
    - 401(k) retirement plan
- **Impact**: Described as a startup with "experienced leadership" and "record-setting funding" — an opportunity to have an outsized impact on transforming a massive industry while working alongside veteran leaders.

## Sources
1. [tomo.com](https://tomo.com/) — Company homepage
2. [tomo.com](https://tomo.com/mortgage/about-us) — About Us page
3. [tomo.com](https://tomo.com/blog/wp-content/uploads/2025/03/Press-Kit.pdf) — Official Press Kit (PDF)
4. [builtin.com](https://builtin.com/company/tomo) — Built In company profile (careers, culture, perks)
5. [tomo.com](https://tomo.com/mortgage/careers) — Careers page

## Other roles at Tomo Mortgage

- [Senior Accountant](https://feeny.ai/job/senior-accountant-tomo-mortgage-new-york-7vmnm8xhq6kh) — New York, NY
- [Head of Data](https://feeny.ai/job/head-of-data-tomo-mortgage-new-york-4cdbs37k71aw) — New York, NY
- [Sales Manager, Loan Officers](https://feeny.ai/job/sales-manager-loan-officers-tomo-mortgage-detroit-7q0x7rv0g3ca) — Detroit, MI
- [Mortgage Loan Closer](https://feeny.ai/job/mortgage-loan-closer-tomo-mortgage-new-york-5ney7g4g2nwc) — New York, NY
- [Mortgage Loan Officer (Detroit, MI)](https://feeny.ai/job/mortgage-loan-officer-detroit-mi-tomo-mortgage-detroit-ydx0k5mvg4d8) — Detroit, MI
- [Post Closing Coordinator](https://feeny.ai/job/post-closing-coordinator-tomo-mortgage-new-york-82m7y5j6zxf2) — New York, NY
- [Mortgage Loan Processor (Detroit)](https://feeny.ai/job/mortgage-loan-processor-detroit-tomo-mortgage-detroit-9jwfnwavjfqc) — Detroit, MI
- [Mortgage Loan Officer (New York, NY)](https://feeny.ai/job/mortgage-loan-officer-new-york-ny-tomo-mortgage-new-york-p22rde8wds0k) — New York, NY
- [Loan Advisor (Honolulu)](https://feeny.ai/job/loan-advisor-honolulu-tomo-mortgage-honolulu-w7ba4yxp05w5) — Honolulu, HI
- [Loan Advisor (St. Louis)](https://feeny.ai/job/loan-advisor-st-louis-tomo-mortgage-st-louis-7c99fhz37v2g) — St. Louis, MO