---
title: 'Mortgage Originations Process Specialist at Kastle'
canonical: 'https://feeny.ai/job/mortgage-originations-process-specialist-kastle-san-francisco-cpcar50m80p4'
type: 'job'
last_seen: '2026-09-05'
---

# Mortgage Originations Process Specialist at Kastle

- **Company:** Kastle
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-18
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/kastle/8f2e26e8-6839-4837-83e7-cb596b249439

## Job description

## ABOUT KASTLE

Kastle is building the AI employee for consumer lending. We work with some of America's largest banks and mortgage lenders, helping them scale their contact center and compliance operations using autonomous AI Agents that process payments, originate loans, and help customers get a world class experience during the biggest financial decisions of their lives. We've processed over $1 billion in transactions and are backed by Y Combinator and Commerce Ventures. If you are interested in building AI that is applied in the real world where precision, reliability, and performance matter and redefine access to credit across the world, apply below.

## ABOUT THE ROLE

You'll be our source of truth for mortgage origination workflows and systems. Every workflow, system, and customer touchpoint from lead through closing. You'll turn deep origination expertise and the real mechanics of platforms like Encompass and Empower into the maps, documentation, and quality standards our AI is built, trained, and measured against. You'll work shoulder-to-shoulder with engineering and product to make our agents match the judgment of a top human expert on a live file. In this role you can expect to:

- Map mortgage originations end to end — every workflow across origination, processing, and closing, every customer touchpoint, and every system a lender uses (LOS, POS, PPE, AUS, credit, verifications, doc prep, e-close), at a fidelity engineers and product can build directly against.
- Run quality assurance and error triage — review live agent output, catch what's wrong, and feed structured corrections back to engineering to drive measurable quality improvements.
- Build the edge-case dataset that reliable AI is built on — TRID/disclosure timing, AUS interpretation, and agency-guideline handling, especially the non-standard cases that break a deployment.
- Be the domain expert the engineering, product, and deployment teams rely on — including in the room at customer go-lives.

## WHO YOU ARE

- You have 5+ years in mortgage originations in an operational capacity — processor, underwriter, or originator — across multiple loan types (conforming, jumbo, non-QM, FHA/VA), and you can work through a messy file with precision.
- You have hands-on experience with loan origination systems — Encompass, Empower, or similar — including how they're configured and how data moves between them, not just as an end-user.
- You are technically adept: comfortable reading API documentation, reasoning about data schemas, and working with JSON/XML payloads. Familiarity with tools like Postman is a big plus.
- You are curious and relentless about identifying, triaging, and solving problems big or small, and detail is where you live.
- You're energized by building technology that captures and scales your own expertise — and excited to join an early, fast-moving team building something industry-changing.

## Benefits and Perks

- Opportunity to work with a world class team building a generational company that will redefine how every loan in America is made and managed
- Competitive Compensation + Meaningful Equity
- Robust medical, vision, & dental coverage
- 401(K) plan offering
- Paid Company Meals
- Company offsites to get to know the team

## About Kastle

## Core Business
- **Primary industry**: Consumer lending / Mortgage servicing technology (Fintech)
- **Target customers**: FDIC-insured banks, independent mortgage banks (IMBs), and large consumer lenders (B2B, Enterprise)
- **Mission or purpose statement**: To help traditional financial services companies better interface with their customers by automating high-volume phone calls with compliant AI agents.

## Products & Services
- **Avery (Servicing Agent)**: AI voice agent that handles borrower inquiries, payment collection, escrow questions, and loss mitigation. Integrates with ICE’s MSP system.
- **Collections Agent**: Automates payment reminders, engages delinquent borrowers early, and recovers past-due accounts.
- **Compliance Agent**: Monitors and scores every interaction against regulations (FDCPA, TILA, UDAAP, RESPA, TCPA) for 100% QA coverage.
- **Loan Officer Assistant**: Qualifies new loan inquiries and automates pre-qualification calls.
- **Sentinel (QA & Compliance Agent)**: Real-time monitoring and automated scorecards for borrower calls and servicing documentation.
- **Agent Builder**: Allows lenders to turn SOPs into AI agents using natural language, with no-code configuration.
- **Platform features**: Omnichannel support (voice, SMS, email, chat), simulation testing, transparent observability, and integration with existing contact center, payment processor, and LMS systems.

## Market Standing
- **Valuation**: Not disclosed (private startup)
- **Key Metric**: Total funding of $510,000 (Pre-seed round led by Y Combinator, June 2024)
- **Notable Investors/Partners**: Y Combinator (lead), ICE Mortgage Technology (integration partner)
- **Growth Signals**:
  - Headcount: 10 employees (+66.7% YoY)
  - Won LendingTree’s 2024 Innovation Challenge (Nov 2024)
  - Featured in a16z’s February 2025 fintech newsletter on voice AI
  - Integration with ICE’s MSP servicing system (April 2026)
  - Most deployed AI voice agents in the mortgage industry (per website)
  - Active job postings: 8 positions, with 300% yearly increase in listings

## Competitive Advantages
- **Purpose-built for compliance**: Pre-trained on key lending regulations (FDCPA, TILA, UDAAP, RESPA, TCPA) with a proprietary Compliance Engine.
- **Enterprise-grade integrations**: Direct connectivity with ICE’s MSP (the dominant mortgage servicing system) and other core systems.
- **Fast time to value**: Go-live in days with out-of-the-box agents that map to existing workflows.
- **Transparent AI**: All responses are fully explainable with built-in reasoning, enabling audit-ready operations.
- **Battle-tested track record**: Claims to have the most deployed AI voice agents in the mortgage industry, with proven metrics (70% lower cost per call, 40% lower handle time, 90%+ CSAT).

## Strategic Focus
- Deepening integrations with core mortgage systems (e.g., MSP) to reduce friction for large lenders.
- Scaling the AI agent workforce across the full lending lifecycle (origination, servicing, collections, compliance).
- Expanding from voice to true omnichannel (SMS, email, chat) and adding more pre-built agent types.
- Growing the enterprise customer base among FDIC-insured banks and IMBs.

## Why Work Here
- **Culture**: Early-stage YC startup with a small, high-agency team (10 people). Founders have strong product/engineering backgrounds (Redfin, Verkada). Emphasis on building mission-critical AI for a regulated industry.
- **Work policy**: Based in San Francisco (185 Channel Street). Likely in-office given the early stage and need for close collaboration.
- **Notable perks/engineering culture**: Opportunity to work on proprietary inference technology, compliance engine, and real-time AI systems. Roles span applied AI, forward deployment, and product management. High ownership and impact from day one.
- **Growth trajectory**: Rapid headcount growth (66% YoY), multiple open roles, and strong market traction suggest significant career growth potential.

## Sources
1. [kastle.ai](https://www.kastle.ai/)
2. [ycombinator.com](https://www.ycombinator.com/companies/kastle)
3. [linkedin.com](https://www.linkedin.com/company/kastleai)
4. [cbinsights.com](https://www.cbinsights.com/company/kastle)
5. [ycombinator.com/jobs](https://www.ycombinator.com/companies/kastle/jobs)

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