---
title: 'Mortgage Servicing Specialist II at Banner Bank'
canonical: 'https://feeny.ai/job/mortgage-servicing-specialist-ii-banner-bank-walla-walla-y88255vdjn0r'
type: 'job'
last_seen: '2026-10-18'
---

# Mortgage Servicing Specialist II at Banner Bank

- **Company:** Banner Bank
- **Location:** Walla Walla, WA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/bannerbank/254956a8-fb2d-4247-b516-6e97164853e2

## Job description

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.

With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

Essential Functions:

- Perform a broad range of loan servicing activities, including transaction processing, account maintenance, and resolution of moderately complex or non-routine issues in accordance with established procedures.
- Respond to internal and external customer inquiries related to loan servicing, including account activity, escrow analysis, ARM changes, payoffs, and delinquency; may handle more complex or escalated inquiries.
- Monitor loan payment activity, suspense balances, and system reports to identify discrepancies, research issues, and take corrective action.
- Audit, post, and reconcile funds related to investor-serviced or purchased loans, ensuring timely and accurate remittance, fee processing, and compliance with investor requirements.
- Maintain and update loan system data, including tax, insurance, and other servicing codes, and audit loan records to ensure accuracy and completeness.
- Prepare reports and support tracking and analysis of loan portfolios, including loans serviced by third parties, to meet operational and investor reporting requirements.
- May perform collection and loss mitigation activities, including contacting customers regarding delinquent accounts, evaluating financial information, discussing repayment or assistance options, and monitoring bankruptcy accounts.
- Monitor loan payment activity, suspense balances, and system reports to identify discrepancies, research issues, and take corrective action.
- Prepare reports and support tracking and analysis and collaborate as needed across servicing functions.
- Support audit, compliance, and examination activities and ensure adherence to policies, procedures, security requirements, investor guidelines, and applicable regulations.

Education & Experience:

- High School Diploma/G.E.D.
- 2 or more years experience in mortgage servicing, loan operations, construction lending, or related financial services activities.

Skills & Knowledge:

- Working knowledge of mortgage servicing processes, systems, and operations, including transactions, account maintenance, and specialized servicing functions such as loss mitigation.
- Working knowledge of regulatory and investor requirements, including those impacting customer servicing and loss mitigation activities.
- Ability to identify and assess risks related to servicing activities, including delinquency or account issues, and apply judgment in resolving routine situations.
- Ability to use systems and reporting to identify discrepancies and support issue resolution.
- Ability to communicate effectively with customers and internal partners, including handling more complex servicing inquiries.
- Ability to collaborate effectively with internal partners to resolve issues and support servicing activities.
- Ability to manage multiple priorities and adapt to changing demands within servicing operations

Physical Demands: Be capable of lifting and moving objects up to 25 pounds.

Compensation & Benefits:

- Targeted starting salary range (based on experience): $19.99-$27.05/hr
- Incentive potential
- Comprehensive employee benefits, including medical, dental, vision, LTD, STD, and life insurance
- Paid vacation time, sick time, and 11 company‑paid holidays
- 401k with up to 4% company match
- Tuition reimbursement

Review Banner's employee benefits at: Employee Benefits | Banner Bank

Please take time to review Banner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

## About Banner Bank

## Company Overview
- **One-liner**: Banner Bank is a full-service financial institution offering personal, business, commercial, and home loan solutions across the Western United States, built on a legacy of community-focused banking.
- **Entity Type**: Public (parent company Banner Corporation)
- **Headquarters**: Walla Walla, Washington, USA
- **Founded**: 1890
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Banking and financial services (retail, commercial, mortgage, wealth management)
- **Target customers**: Personal banking clients, small businesses (revenue up to $10M), commercial enterprises (revenue >$10M), homebuyers, and investors
- **Mission statement**: *“Banner Bank is a dynamic full-service financial institution, operating safely and profitably within a framework of shared integrity. Working as a team, we will deliver superior products and services to our valued clients. We will emphasize strong client relationships and a high level of community involvement. We will provide a culture which attracts, empowers, rewards and provides growth opportunities for employees. Our success will build long-term shareholder value.”* [bannerbank.com/about-us](https://www.bannerbank.com/about-us)

## Products & Services
- **Personal Banking**: Checking, savings & money market accounts, CDs & IRAs, debit cards, online & mobile banking.
- **Credit & Loans (Personal)**: Credit cards, personal loans, student loans, vehicle loans, home equity lines of credit, digital lending.
- **Business Banking** (revenue ≤$10M): Business checking & savings, merchant services, treasury management, business credit cards, equipment & term loans, SBA lending.
- **Commercial Banking** (revenue >$10M): Deposit accounts, international banking, treasury management, agriculture loans, commercial real estate financing, SBA lending.
- **Home Loans**: Construction/renovation loans, conventional, FHA & VA loans, first-time homebuyer programs, land & lot loans, manufactured home financing.
- **Wealth and Investments**: Investment management and advisory services.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources (public company; assets exceed $16 billion)
- **Key Metric**: Total assets >$16 billion [bannerbank.com/about-us](https://www.bannerbank.com/about-us)
- **Notable Investors/Partners**: None listed; however, the bank is a publicly traded entity under Banner Corporation.
- **Growth Signals**:
  - Named one of Forbes’ 100 Best Banks in America for nine consecutive years.
  - Recognized by Newsweek as one of the Most Trustworthy Companies in America.
  - Bauer Financial has assigned its top five-star rating for more than 12 consecutive years.
  - Engaged with nearly 1,000 charitable causes in the past year, contributing nearly $2 million and thousands of volunteer hours.
  - Operates across four states (Washington, Idaho, Oregon, California) with a growing regional franchise.

## Competitive Advantages
- **Local decision-making**: Unlike larger national banks, Banner emphasizes local bankers who know their communities and can make decisions quickly.
- **Long-standing reputation**: Over 135 years of history in the West, building trust and deep community ties.
- **Financial strength**: Consistently high ratings from Bauer Financial and Forbes, indicating stability and sound management.
- **Community focus**: Strong commitment to giving back (food drives, charitable contributions) differentiates them from purely profit-driven institutions.

## Strategic Focus
- **Vision**: To be the best provider of financial services in the West.
- **Priorities**: Expand regional franchise, deepen client relationships through personalized service, invest in digital banking capabilities, and maintain a culture of integrity and teamwork.
- **Community involvement** remains a core pillar, with emphasis on shelter/housing, small business development, and employee volunteerism.

## Why Work Here
- **Culture**: Values of honesty, integrity, mutual respect, quality, trust, and teamwork are central. The bank states it “attracts, empowers, rewards and provides growth opportunities for employees.”
- **Work model**: Offers both on-site and hybrid roles across Washington, California, Oregon, Idaho, and Utah (e.g., Commercial Relationship Managers, Branch Managers, Loan Specialists) [jobs.lever.co/bannerbank](https://jobs.lever.co/bannerbank).
- **Community engagement**: Employees are encouraged to volunteer; the bank supports organizations where employees are active volunteers.
- **Recognition**: Being part of a Forbes and Newsweek award-winning institution adds to employer brand credibility.
- **Perks**: Not explicitly listed, but the bank’s “Dream Big Giveaway” (e.g., $100,000 prize) and fall food drives reflect a culture that values both fun and social responsibility.

## Sources
1. [Banner Bank Careers Page](https://www.bannerbank.com/about-us/careers)
2. [Banner Bank About Us (History, Mission, Values)](https://www.bannerbank.com/about-us)
3. [Banner Bank Current Career Opportunities (Lever)](https://jobs.lever.co/bannerbank)
4. [Banner Bank Homepage](https://www.bannerbank.com/)
5. [Banner Bank Career Opportunities Listing](https://www.bannerbank.com/about-us/careers/current-career-opportunities)

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