---
title: 'Mortgage Servicing Specialist at Trovy'
canonical: 'https://feeny.ai/job/mortgage-servicing-specialist-trovy-salt-lake-city-p96vkc2gbzxx'
type: 'job'
last_seen: '2026-11-05'
---

# Mortgage Servicing Specialist at Trovy

- **Company:** Trovy
- **Location:** Salt Lake City, UT
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/trovy/b8968ce1-e7e4-4808-8e00-a0a8c2bf1225

## Job description

## About Trovy

Trovy is building the financial platform for America’s 86 million homeowners for managing their homes and accessing low rate credit. We believe homeowners’ biggest asset should unlock their best financial options: bypass the myriad of expensive, rigid credit products and replace them with one simple, powerful solution built around their home equity. Backed by Left Lane, Kleiner Perkins, DCM, and Camber Creek, Trovy is led by a team of proven fintech innovators on a mission to make homeownership and personal finances more manageable.

## Role Overview

As a Mortgage Servicing Specialist, you’ll be a core member of Trovy’s servicing team, reporting to our Servicing Manager. You’ll own the customer experience after a HELOC funds, handling payments, draws, account changes, escalations, and the servicing operations that keep every account accurate and compliant. We’re looking for a seasoned servicing professional who knows what good servicing looks like and can help us build it. This is not a sales role. Your success is measured by accuracy, resolution, and customer outcomes.

## What You'll Do

- Serve as a trusted resource for customers with active HELOCs, handling questions about payments, draws, statements, rates, payoffs, and account management
- Respond to inbound customer inquiries via phone, email, and chat promptly and professionally, and resolve issues on first contact whenever possible
- Process and reconcile servicing activity, including payment posting, draw requests, payment reversals, autopay changes, and payoff quotes
- Handle complex and escalated servicing matters such as disputes, billing errors, account corrections, and payment hardship conversations
- Support delinquency management and early collections outreach, and help customers understand their options in accordance with applicable regulations and Trovy policy
- Manage servicing events such as lien releases, subordination requests, insurance and tax related issues, and account closures
- Identify and escalate compliance sensitive matters, including error resolution notices, requests for information, complaints, and bankruptcy or deceased borrower situations, within required timelines
- Maintain accurate, thorough records of customer interactions and account activity in Trovy’s systems
- Help write the servicing playbook: draft procedures, call guides, and templates, and flag gaps or inefficiencies as you find them
- Partner with operations and product teams to share customer feedback, identify friction points, and shape how our servicing experience evolves
- Stay current on Trovy’s product features, state specific requirements, and applicable servicing regulations

## What We're Looking For

- At least 5 years of loan servicing experience, ideally with HELOCs, home equity loans, or first mortgages
- Working knowledge of servicing regulations, including Reg Z (TILA), RESPA and Reg X servicing rules, FDCPA, and FCRA dispute requirements
- Hands on experience with payment processing, payoffs, delinquency handling, and escalated customer issues
- Experience with a loan servicing system and Zendesk or a similar customer support platform
- Strong written and verbal communication skills; you can explain complex financial concepts in plain language, including in difficult conversations
- A customer focused mindset with patience, empathy, and sound judgment
- Highly organized with strong attention to detail; you follow procedures precisely and keep your work structured even when volume picks up
- A process oriented approach with a bias toward improvement; you’ve seen how mature servicing shops operate and can help us build the right processes
- Comfort working in a startup environment where processes are still being built
- Ability to work independently and manage multiple customer interactions and servicing tasks at once

## Compensation & Benefits

- Competitive Pay: $28.00 - $39.00 an hour
- Ownership: Equity participation so you share in Trovy’s growth
- Success: No sales commissions; your success is measured by customer outcomes, not volume
- PTO: Paid time off, paid holidays, and floating holidays
- Location: On-site; Salt Lake City, Utah
- Benefits: 100% company sponsored health, dental, vision, and life insurance. We also offer commuter benefits, HSA, 401k and more!
- Other perks: Free lunch in the office every Friday!

## About Trovy

## Core Business
- **Primary industry**: Financial Services – Home equity lending and consumer finance
- **Target customers**: B2C – Homeowners seeking low-cost access to their home equity for debt consolidation, home improvements, or everyday expenses
- **Mission/purpose**: “Your home is your greatest asset. Trovy helps you use it that way.”

## Products & Services
- **Trovy HELOC (Home Equity Line of Credit)**: A digital-first HELOC offering up to $250k with variable rates starting at 5.99% APR. Key features include no upfront draw on loans ≤$100k, funding in as few as 4 days, and a linked Trovy Card (Mastercard) for instant access. Borrowers can choose variable or fixed rates (via FixedPay feature) and can draw, repay, and redraw repeatedly. No application, appraisal, or annual fees; 2% cash back on home purchases and 1% on everything else when using the Trovy Card (no interest on purchases if paid monthly in full).

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Headcount of 15 employees (as of mid-2026), with +214.3% year-over-year growth and +22.2% monthly growth. LinkedIn followers: 1,703 (yearly growth +782.4%).
- **Notable Investors/Partners**: Not disclosed on the website or LinkedIn. The company is privately held and does not list investors publicly.
- **Growth Signals**: Expanded to 20 licensed states (including California) within the first year; featured in NerdWallet (May 2026); rapid headcount growth; alumni from companies like Figure, DocGo, Azibo.

## Competitive Advantages
- **Speed & convenience**: 100% online application, remote notary, and funding in as few as 4 days (vs. traditional HELOC timelines of weeks).
- **Flexibility**: No minimum upfront draw for loans ≤$100k; ability to switch between variable and fixed rates on individual balances; card-based access anywhere Mastercard is accepted.
- **Low cost**: Rates comparable to mortgages, significantly lower than credit cards or personal loans; minimal fees (no application, appraisal, or annual fees; no draw fee when using the Trovy Card for purchases).
- **Modern user experience**: Digital-first, with a focus on eliminating friction (no checks, no in-person meetings).

## Strategic Focus
- **Platform expansion**: Trovy aims to become the standard “homeowner platform,” extending beyond HELOCs into a suite of products that help homeowners manage equity, access credit, and optimize their finances over a lifetime.
- **Geographic growth**: Currently licensed in 20 states, with plans to expand nationwide.
- **Product innovation**: Continued development of the Trovy Card, FixedPay feature, and integration of home equity into everyday spending.

## Why Work Here
- **Culture & mission**: Trovy is a mission-driven fintech startup reimagining home equity access. The team is described as “#Teamgold” – collaborative, fast-moving, and focused on solving a real consumer pain point.
- **Work environment**: Primary office in Manhattan (1460 Broadway, overlooking Bryant Park) with an operations center in Salt Lake City, Utah. The company is early-stage (15 employees), offering significant ownership and impact from day one.
- **Growth opportunity**: Rapid headcount growth (+214% YoY) and a young company (founded 2024) mean early employees can shape the product and culture. Technical roles make up 23% of the team.
- **Perks**: White-glove customer service ethos, modern fintech stack, and a focus on building a category-defining product. The careers page (via Ashby) lists open roles; the company values transparency and speed.

## Sources
1. [trovy.com](https://trovy.com/)
2. [trovy.com/company](https://trovy.com/company/)
3. [trovy.com/careers](https://trovy.com/careers/)
4. [LinkedIn – Trovy Technologies](https://www.linkedin.com/company/trovy-technologies-inc)
5. [Ashby Careers Page](https://jobs.ashbyhq.com/trovy)

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