---
title: 'Mortgage Underwriter Team Lead at Tomo Mortgage'
canonical: 'https://feeny.ai/job/mortgage-underwriter-team-lead-tomo-mortgage-new-york-dwrr28t2kjnw'
type: 'job'
last_seen: '2026-09-12'
---

# Mortgage Underwriter Team Lead at Tomo Mortgage

- **Company:** Tomo Mortgage
- **Location:** New York, NY
- **Compensation:** $120k–$150k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-03-03
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/tomo/29a470ba-d432-451f-97a1-b99558757b37/application

**Skills:** Mortgage Underwriting, Conventional Loans, FHA Loans, VA Loans, Jumbo Loans, Pipeline Management, Load Balancing, Byte, LOS Platforms

> The Mortgage Underwriting Team Lead acts as a player-coach, managing pipeline load balancing, leading technical team meetings, and overseeing onboarding. This role focuses on modernizing the loan origination system through workflow optimization and ensuring loan quality via strategic human oversight and knowledge ma...

## Job description

## Who We Are

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation. Tomo is expanding our mortgage operations team, and we’re on the hunt for a high-impact Underwriting Team Lead to drive our success. In this role, you will be the "player-coach" of a dynamic underwriting squad, ensuring loan quality and efficiency by blending advanced technology with strategic human oversight. The ideal candidate is a bold, technical expert who loves to be in the weeds of the pipeline while simultaneously leveling up the team around them. You aren't just checking boxes; you are helping us modernize the loan origination system (LOS) and optimize workflows in a fast-paced, tech-forward environment.

## What You’ll Do

- Pipeline & Load Management: Actively balance the pipeline of new reviews among the team. You'll load balance as necessary to ensure we hit our aggressive turnaround times.
- Loan-Level Leadership: Lead bi-weekly team meetings focused on resolving complex loan-level issues and technical questions.
- Knowledge Management: Act as the primary owner of our internal knowledge base (Guru), ensuring all content is verified, updated, and reflects the latest guidelines and tech workflows.
- Scenario & Tech Support: Monitor the Scenario Desk and internal channels to provide real-time guidance to the team, serving as the first line of defense for technical and guideline questions.
- Onboarding & Training: Lead the charge in welcoming new hires, overseeing their onboarding journey and providing expert-level training on our LOS (Byte) and AI-driven tools.
- Special Projects: Collaborate directly with the Underwriting Manager on strategic projects, product updates, and LOS modernization efforts.

What Makes You a Great Fit

- Experience: 5+ years of recent mortgage underwriting experience, with a proven track record of informal leadership or mentoring.
- Technical Expertise: Deep knowledge of Conventional, FHA, VA, and Jumbo loans. DE and VA/SAR certifications are highly preferred.
- Tech-Savvy: You aren't just "comfortable" with technology; you're an early adopter. Experience with Byte or similar LOS platforms is a plus.
- Analytical Rigor: You have a "detective" mindset with meticulous attention to detail and a passion for finding solutions to complex financial profiles.
- Communication: You can translate complex guidelines into actionable advice for your team and effectively bridge the gap between operations and product.
- Adaptability: You thrive in a high-change, "startup" style environment where workflows evolve as we build better tools.

Why Tomo? At Tomo, we believe in pushing boundaries with technology to solve complex underwriting challenges, but we know it takes exceptional talent to bring this vision to life. We’re looking for a leader who thrives in a dynamic, fast-paced setting and is ready to shape the future of mortgage underwriting with us. Location: This role is based in our NYC office on a hybrid schedule: Mon–Wed on-site, with Thurs/Fri remote optional.

Employee Benefits We strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member. We provide a variety of competitive benefits including (but not limited to):

- Equity Ownership: All teammates receive stock options—we win together
- Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
- Work-life balance and a generous paid time off policy
- In order to support teammates who become parents, Tomo Mortgage provides paid parental leave
- 401(k) retirement plan

## About Tomo Mortgage

## Company Overview
- **One-liner**: Tomo Mortgage is a fintech mortgage lender that uses AI and automation to make home buying faster, easier, and less expensive by eliminating hidden fees and inflated rates.
- **Entity Type**: Private (Startup)
- **Headquarters**: Stamford, Connecticut, USA (with additional offices in New York, NY; Seattle, WA; and Birmingham, MI)
- **Founded**: 2020
- **Founders**: Greg Schwartz (CEO) and Audrey Troutt (CTO)

## Core Business
- **Primary industry/industries**: Mortgage lending, Fintech, Real Estate Technology (PropTech)
- **Target customers**: B2C — primarily homebuyers, including first-time homebuyers, those upgrading from a starter home, and experienced buyers/investors
- **Mission or purpose statement**: "The joy and promise of a new home should never be overshadowed by the hassle of buying one." — Tomo aims to revolutionize home buying by digitizing and automating the mortgage process.

## Products & Services
- **Tomo Mortgage (Core Product)**: A digital-first, direct mortgage lending service (nonbank lender). Uses AI and automation to streamline the mortgage process, offering lower interest rates (approx. 0.5% less than industry average) and transparent pricing with no "greedy fees" like processing or origination charges. Customers are quoted rates and closing costs upfront without needing to provide personal information or speak to a salesperson.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding — Tomo secured a record-setting **$70 million seed round** (among the largest seed rounds in fintech history). Backed by prominent investors including Progressive Insurance®, Metaprop, Ribbit Capital, DST Global, and NFX.
- **Other Metrics**:
    - Active in **30 U.S. states** and Washington, D.C., with plans to continue expanding throughout 2025.
    - Company size: **85 employees** (with ~23 in Product + Tech roles)
    - Named **"Best Online Lender: 2025"** by Bankrate (4.9 score)
    - 98% on-time closing rate (compared to ~40% industry average)
    - Average customer saves approximately **$4,000 at closing**
- **Notable Investors/Partners**: Progressive Insurance®, Metaprop, Ribbit Capital, DST Global, NFX (also includes backing from Zillow’s former CEO)
- **Growth Signals**: Rapid expansion from startup to 30-state lender within 5 years; recognition as best online lender; strong customer satisfaction (5.0 rating, 70+ reviews)

## Competitive Advantages
- **AI-Powered Efficiency**: Uses AI and automation to digitize the mortgage process, reducing costs and closing times significantly.
- **Radical Transparency**: Publishes upfront rates without requiring personal data. No hidden fees or bait-and-switch pricing — a stark contrast to traditional lenders and big banks.
- **Experienced Leadership**: Founded by ex-Zillow executives who witnessed firsthand how the real estate system benefits institutions over consumers.
- **Strong Funding Backing**: The record $70M seed round provides significant runway for growth, technology investment, and market expansion.

## Strategic Focus
- **Market Expansion**: Actively expanding into new states (currently 30 + DC) with plans for continued growth through 2025.
- **Product Innovation**: Continues to invest in AI and automation to further simplify and de-risk the home buying experience.
- **Customer Experience**: Focused on maintaining high customer satisfaction (5-star reviews) and on-time closing rates while scaling.

## Why Work Here
- **Culture & Values**: Emphasizes a culture of "performance, candor, and accountability" with core values including "GOAT" (excellence), "Shake it Up" (innovation), "Omotenashi" (anticipating customer needs), and "Start with Zero" (urgency and fresh perspective).
- **Work Environment**: Hybrid workplace — employees work on-site Monday-Wednesday and work from home on Thursday and Friday. Offices in Stamford (HQ), NYC, Seattle, and Birmingham, MI.
- **Competitive Benefits**:
    - Competitive compensation packages including equity for all employees
    - Comprehensive Medical, Dental, and Vision plans (some 100% covered)
    - Generous paid time off policy
    - Paid parental leave
    - 401(k) retirement plan
- **Impact**: Described as a startup with "experienced leadership" and "record-setting funding" — an opportunity to have an outsized impact on transforming a massive industry while working alongside veteran leaders.

## Sources
1. [tomo.com](https://tomo.com/) — Company homepage
2. [tomo.com](https://tomo.com/mortgage/about-us) — About Us page
3. [tomo.com](https://tomo.com/blog/wp-content/uploads/2025/03/Press-Kit.pdf) — Official Press Kit (PDF)
4. [builtin.com](https://builtin.com/company/tomo) — Built In company profile (careers, culture, perks)
5. [tomo.com](https://tomo.com/mortgage/careers) — Careers page

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