---
title: 'Mr D - Social Media Team Leader at takealot.com'
canonical: 'https://feeny.ai/job/mr-d-social-media-team-leader-takealot-com-cape-town-2br2ezf8wssf'
type: 'job'
last_seen: '2026-09-11'
---

# Mr D - Social Media Team Leader at takealot.com

- **Company:** takealot.com
- **Location:** Cape Town, South Africa
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/takealotcom/jobs/8121268

## Job description

Customer Service Team Leader - Mr D Food

takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Team Leader to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great

This position will report to the Customer Services Manager

Your responsibilities will include:

- Measuring & Managing internal customer attendance & Time Keeping
- Performing quality assessments on both voice and email customer interactions to ensure that quality and compliance standards are maintained.
- Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements.
- Ensuring that the quality targets for call and email monitoring are met as per set out for KPI’s.
- Identify and escalate potential system and process improvements with the aim to enhance the customer’s journey.
- Identify and escalate problem areas, trends and training opportunities to the appropriate stakeholder/s
- Manage your team’s probation period through regular performance discussions and coaching.
- Deliver individual/group coaching sessions to ensure KPI Targets are met.
- Drive and motivate your team to achieve targets.
- Report on the overall quality of customer interaction activity per agent in your team.
- Liaise with internal departments to solve customer queries and escalate customer-facing challenges to the relevant stakeholders
- Assess any service failure and identify the root cause and take appropriate action ensure similar failures are avoided
- Take ownership of a customer and ensure their needs are met as soon as possible
- Lead a team of 15+ agents and optimally manage all staffing needs, productivity, and quality
- Manage  all Internal and External Customer Services complaints
- Ensure company policies and procedures are communicated to the team, managing and resolving people-related problems, including but not limited to resolving employees conflict of interest, absenteeism, including but not limited to all industrial relations matters.
- Manage and maintain a highly focused and motivated team
- Ensure the minimum Contact Centre service levels are maintained on a daily basis.
- Identify, review and propose solutions to issues identified or picked up during the course of performing day to day duties

Attributes required:

- Passionate about teamwork
- Responsible and Accountable
- Excellent verbal and written communication skills
- Leadership skills – display the qualities of a leader and set a good example
- Results orientated
- Empowering within team and structure
- Strong interpersonal skills and the ability to work as an effective team member and leader
- Problem-solving skills
- Analytical skills
- Excellent listening skills
- Must be driven / self-motivated
- Intermediate to advanced excel skills
- High level of computer literacy
- Ability to compile feedback in writing and for verbal purposes
- Comfortable and able to function in an ambiguous, fast-paced, high-pressure environment, while maintaining high-quality outputs
- A self-starter that’s comfortable with constant change
- Ability to use multiple systems and multitask in a fast-paced environment
- Knowledge of delivery and or courier services

Qualifications & Experience:

*Your own internet connection is required, to perform this role*

- National Senior Certificate and ideally post-matric study
- Minimum 18 months Customer Service Team Leader experience?
- Flexibility to work rotational shifts which include weekends, public holidays and overnight work.

The Environment:

- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind so come and join us!

I acknowledge that if I have a personal information access request or a deletion request in terms of the Protection of Personal Information Act, that request can be sent to hr@takealot.com

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

## About takealot.com

## Company Overview
- **One-liner**: Takealot.com is South Africa's largest online retailer, offering millions of products across 30+ categories through a marketplace and owned logistics network.
- **Entity Type**: Private (division of Takealot Group, majority-owned by Naspers; total funding $1.2B across multiple rounds)
- **Headquarters**: Cape Town, South Africa
- **Founded**: 2011
- **Founders**: Kim Reid

## Core Business
- Primary industry/industries: E-commerce / Online Retail
- Target customers: B2C consumers across South Africa, plus B2B services for 12,000+ marketplace sellers
- Mission or purpose: "Changing lives in South Africa for the better through e-commerce."

## Products & Services
- **Takealot.com Marketplace**: Core e-commerce platform offering millions of products from local and international brands, with options for delivery or collection at 100+ Pickup Points (including 30+ Pick n Pay locations).
- **Mr D**: On-demand food delivery service (part of Takealot Group).
- **Superbalist.com**: Online fashion and homeware retailer (part of Takealot Group).
- **TakealotMORE**: Membership/loyalty program offering perks and faster delivery.
- **Seller CAPITAL**: Funding program for marketplace sellers.
- **Pickup Points**: Nationwide network for order collection, including in-store Pick n Pay locations.
- **Exclusive Brands**: George & Mason, Getup, Campground, Fire Up.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Takealot Group is private, majority-owned by Naspers)
- **Key Metric**: Annual Revenue of $808M (2024) for takealot.com; takealot.com became profitable in 2024; Takealot Group targets group profitability by 2026.
- **Notable Investors/Partners**: Naspers (majority owner, 96% stake), Tiger Global Management (early investor), Pick n Pay (pickup point partner)
- **Growth Signals**: +18% employee headcount growth YoY (2,162 employees); 105 active job postings (+114% YoY); 288,225 LinkedIn followers (+18.9% YoY); operates in 13 countries

## Competitive Advantages
- Largest e-commerce platform in Africa with a vast product selection and owned logistics network (Mr D) enabling fast delivery.
- Extensive physical infrastructure: 100+ Pickup Points integrated into grocery stores, reducing last-mile costs.
- Exclusive financial tools for sellers (Seller CAPITAL) that lock in marketplace loyalty.
- Strong parent company backing (Naspers) providing capital and strategic support.

## Strategic Focus
- Achieving group profitability by 2026 after takealot.com's 2024 profit milestone.
- Expanding the marketplace ecosystem with more sellers and exclusive brands.
- Deepening customer loyalty through TakealotMORE membership and convenient Pickup Points.
- Investing in technology and supply chain automation to improve efficiency.

## Why Work Here
- Culture values: "Customer-obsessed, entrepreneurial, deliver results fast, achieve more together."
- Engineering roles available in Cape Town and Johannesburg, with a focus on Java, Python, Scala, and logistics tech.
- Hybrid/remote policy not explicitly stated; roles are based in South Africa.
- Notable perks: Opportunity to work on Africa's largest e-commerce platform, exposure to high-scale logistics and marketplace systems, and a diverse, trust-based environment.
- Employer rating: 3.2/5 (422 reviews) – strengths in culture (3.4) and career (3.3), but compensation rated lower (2.4).

## Sources
1. [Takealot Group – About Takealot.com](https://takealotgroup.com/takealot-com/)
2. [Takealot Group – Our Story](https://takealotgroup.com/)
3. [Takealot.com LinkedIn](https://za.linkedin.com/company/takealot)
4. [Takealot.com Careers (Greenhouse)](https://job-boards.greenhouse.io/takealotcom)
5. [Crunchbase-style data from LinkedIn](https://za.linkedin.com/company/takealot) (financials and employee info)

## Other roles at takealot.com

- [Business Management Intern](https://feeny.ai/job/business-management-intern-takealot-com-cape-town-4ygf7hkmwh62) — Cape Town, South Africa
- [Occupational Health and Safety Officer](https://feeny.ai/job/occupational-health-and-safety-officer-takealot-com-cape-town-06944wf6b9xk) — Cape Town, South Africa
- [Head of Product - Mr D](https://feeny.ai/job/head-of-product-mr-d-takealot-com-cape-town-k3wjwz93vhdy) — Cape Town, South Africa
- [Loss Prevention Lead](https://feeny.ai/job/loss-prevention-lead-takealot-com-johannesburg-9h7ehzfmxqya) — Johannesburg, South Africa
- [Mr D - Sales Executive](https://feeny.ai/job/mr-d-sales-executive-takealot-com-cape-town-pzjbge88kcyh) — Cape Town, South Africa
- [Mr D - Senior Copywriter and Content Strategist](https://feeny.ai/job/mr-d-senior-copywriter-and-content-strategist-takealot-com-cape-town-w3fda56364n5) — Cape Town, South Africa
- [Mr D - Sales Associate (Western Cape)](https://feeny.ai/job/mr-d-sales-associate-western-cape-takealot-com-cape-town-5m2g008wxprz) — Cape Town, South Africa
- [Mr D - Partner Success Associate 2](https://feeny.ai/job/mr-d-partner-success-associate-2-takealot-com-cape-town-p44anh9acc61) — Cape Town, South Africa
- [Supply chain Intern](https://feeny.ai/job/supply-chain-intern-takealot-com-cape-town-14vv8mb0jfvn) — Cape Town, South Africa
- [Complaints Administrator Intern](https://feeny.ai/job/complaints-administrator-intern-takealot-com-cape-town-wnvpn1kqpr68) — Cape Town, South Africa