---
title: 'Named Customer Success Manager at Attio'
canonical: 'https://feeny.ai/job/named-customer-success-manager-attio-london-0yp2erpmdsjy'
type: 'job'
last_seen: '2026-09-15'
---

# Named Customer Success Manager at Attio

- **Company:** Attio
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/attio/72c41b8f-7a33-4285-8204-fff00ca4b9c8

## Job description

Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place.

## About the role

Customer Success is central to how we build, grow, and deliver value at Attio. As a Named Customer Success Manager, you'll own a portfolio of our highest-potential customers, building deep relationships and helping them get meaningful value from Attio as their businesses grow. Attio has a highly product-led customer base, and many of our most promising customers start as small, fast-growing teams. Success in this role isn't defined by customer size or current spend alone. You'll need to recognize potential early, understand where a customer's business is headed, and help them build the right foundations to scale with Attio. This is a highly consultative and hands-on role. You'll understand each customer's GTM motion, uncover what they're trying to achieve, and translate their business needs into thoughtful recommendations across their workflows, data, and use of Attio. You'll work with fast-moving customers who expect you to bring both strategic thinking and strong product expertise.

## What you'll do

- Own and develop relationships across a portfolio of high-potential customers.
- Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion.
- Develop a deep understanding of each customer's business, GTM motion, goals, and challenges.
- Identify potential early within a product-led customer base and help customers deepen their adoption as they grow.
- Advise customers on how to structure their workflows, processes, and use of Attio to support their business.
- Balance strategic relationship management with hands-on solutioning, moving comfortably between business goals and product configuration.
- Build relationships with stakeholders across customer organizations and become a trusted partner as their businesses evolve.
- Use customer data, product insights, and business context to identify risks and opportunities across your portfolio.
- Identify opportunities for deeper adoption and expansion based on customer needs and growth.
- Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and continuously improve the customer experience.
- Bring customer insights back into Attio to help shape our product and Customer Success motion.

## What you'll bring

- 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
- Experience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment.
- A consultative approach and ability to understand a customer's business before jumping to a solution.
- Strong product instincts and a track record of coaching customers on how to get the most out of a complex software product.
- Comfort working hands-on with customers to solve problems rather than relying heavily on separate technical or implementation teams.
- Experience owning customer outcomes across adoption, retention, renewals, and expansion.
- Strong commercial instincts and an ability to recognize customer potential beyond current spend or company size.
- Comfort working with fast-growing companies and lean teams where priorities and needs can change quickly.
- A data-driven approach to prioritizing your portfolio, identifying risk, and uncovering opportunities.
- Experience working at an early- or growth-stage startup.
- A proactive mindset and comfort operating with autonomy in a fast-moving environment.

What Does the Hiring Process Look Like?

- Talent Introduction
- Hiring Manager Interview
- Solutioning Exercise
- Meet the Team: Three focused conversations with key stakeholders
- Executive Leadership Conversation
- References & Offer

## About Attio

## Company Overview
- **One-liner**: Attio is an AI-native CRM platform that helps go-to-market teams build pipeline, automate workflows, and manage customer relationships with real-time data and autonomous agents.
- **Entity Type**: Private (Series B; $52M raised August 2025)
- **Headquarters**: London, United Kingdom
- **Founded**: 2019
- **Founders**: Adam Kingsley (CEO), Anne Zaragoza (CTO), Tom Wagner (VP of Sales) – note: LinkedIn also lists Nicolas Sharp as Founder and CEO, indicating a discrepancy. [attio.com](https://attio.com/) | [linkedin.com](https://uk.linkedin.com/company/attio)

## Core Business
- **Primary industry**: Software Development / Customer Relationship Management (CRM)
- **Target customers**: B2B; mid-market and enterprise go-to-market teams (Sales, Customer Success, Finance)
- **Mission**: To provide the revenue platform engineered for scale, where AI agents work alongside humans to capture every signal and move every deal forward.

## Products & Services
- **[Attio CRM Platform]**: A fully customizable, data-driven CRM with an adaptive data model, live customer context (Universal Context™), and AI-powered agents that automate lead capture, deal progression, renewal tracking, and reporting. Delivered as SaaS.
- **[Attio Agents]**: Autonomous revenue agents that execute playbooks (e.g., lead outreach at 2am, renewal alerts) and make over 1 million API calls per week. [attio.com](https://attio.com/)
- **[Data Enrichment]**: Built-in enrichment that learns from connected inboxes and calendars to populate records automatically.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Annual Revenue of ~$15.5M (LinkedIn estimate) and Total Funding of $137.5M across 6 rounds. [linkedin.com](https://uk.linkedin.com/company/attio)
- **Notable Investors/Partners**: Series B included 5 investors; Series A (2023) had 3 investors. Specific names not listed in search results.
- **Growth Signals**: 150 employees (+87.2% YoY), 52,691 LinkedIn followers, 45 active job postings (+246% YoY), 1,000+ agents running concurrently, 100M MCP tool calls per month. [linkedin.com](https://uk.linkedin.com/company/attio) | [attio.com](https://attio.com/)

## Competitive Advantages
- **Universal Context™**: A single, live layer of customer data that every team and agent acts on, eliminating silos.
- **AI-Native Architecture**: Sub-50ms latency, millions of records, and built-in agents that operate 24/7 – differentiating from legacy CRMs like Salesforce or HubSpot.
- **Adaptive Data Model**: The CRM automatically structures itself around the user’s business processes from day one (via connected email/calendar).

## Strategic Focus
- Scaling the platform for enterprise customers and expanding the agent ecosystem.
- Deepening AI capabilities (autonomous agents, MCP tool calls) to reduce manual GTM work.
- Growing headcount across Engineering, Sales, Customer Success, and Product – with a particular emphasis on building out the US and European offices.

## Why Work Here
- **Culture**: Described as built for “the people who own the number” – ambitious, data-driven, and fast-moving.
- **Work Policy**: Hybrid – 3 days per week on-site at London HQ; remote options for roles in Portugal, Ireland, Germany, and other European countries; also hybrid in New York and San Francisco. [builtin.com](https://builtin.com/company/attio)
- **Perks**: Not explicitly detailed, but the company emphasizes security (ISO 27001, GDPR, CCPA) and a modern tech stack.
- **Engineering Culture**: Heavy investment in infrastructure (sub-50ms latency, millions of records), AI agents, and platform engineering. Open roles include Staff Product Engineer, Senior Platform Engineer, and Data Engineering Lead. [attio.com/careers](https://attio.com/careers)

## Sources
1. [attio.com](https://attio.com/)
2. [linkedin.com](https://uk.linkedin.com/company/attio)
3. [builtin.com](https://builtin.com/company/attio)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/attio)

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