---
title: 'National Channel Account Manager - SHI (Remote) at KnowBe4'
canonical: 'https://feeny.ai/job/national-channel-account-manager-shi-remote-knowbe4-austin-7g9fxz50sgjn'
type: 'job'
last_seen: '2026-09-09'
---

# National Channel Account Manager - SHI (Remote) at KnowBe4

- **Company:** KnowBe4
- **Location:** Austin, TX
- **Work type:** remote
- **Posted:** 2026-07-09
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/knowbe4/jobs/8627569002

## Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Remote positions open to the US only.

As National Channel Account Manager – SHI, you will be based in the Austin, Texas metro area to serve as a dedicated, on-the-ground resource for SHI, one of KnowBe4's most strategic national partners. Your focus is on developing and growing KnowBe4's business within SHI by building deep relationships across every level of the organization — from individual sellers to executive leadership. Through high-impact, in-person activities such as on-site trainings, floor days, custom events, and joint business planning, you will enable SHI sellers, drive deal registrations, and grow closed-won business. You will take an active leadership role in bringing KnowBe4 partner incentive, SPIFF, and rebate programs to life within SHI — partnering with the Partner Programs team, who design and administer these programs, to drive adoption, participation, and measurable ROI. Your success will be defined in business (annual growth and market share), breadth (positioning the full KnowBe4 platform), activation (demand generation activities that lead to deal registrations and enablement of sales), and brand awareness (joint success stories)

Responsibilities:

- Build and maintain strong relationships with sellers, sales leadership, and executives across the SHI organization
- Serve as a primary local point of contact for SHI, maintaining a consistent in-person presence at SHI offices in the Austin metro area
- Engage with SHI executives onsite to strengthen executive-level relationships, gain buy-in and commitment, and advance strategic initiatives
- Conduct deep discovery to understand SHI's organizational structure, segmentation, goals and objectives, and the motivators for SHI sellers
- Develop and execute joint strategic business plans with SHI, including agreed-upon sales, marketing, enablement, and certification goals
- Deliver on-site sales trainings, enablement sessions, and floor days to equip SHI sellers with positioning, product knowledge, and selling best practices
- Create and execute custom partner events (lunch-and-learns, executive briefings, joint customer events) that generate demand and deal registrations
- Take an active leadership role in incentive, SPIFF, and rebate programs: partner with the Partner Programs team — who design and administer these programs — to champion them within SHI, propose SHI-specific incentives, drive participation, and own the results and ROI
- Drive deal registrations and partner-sourced pipeline; meet and exceed targets for partner-sourced pipeline and closed-won business
- Drive alignment between regional KnowBe4 sales teams and their counterparts within SHI to ensure consistent field-level engagement and relationship building
- Facilitate account mapping sessions between KnowBe4 sales teams and SHI sellers to create measurable channel-sourced pipeline
- Coordinate and collaborate on joint marketing efforts with the channel marketing team, tying activities to business goals and measurable ROI
- Engage SHI leadership and KnowBe4 leadership to gain executive buy-in and commitment, including quarterly business reviews (QBRs)
- Drive SHI to the partner portal to utilize marketing campaigns and demand generation tools
- Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship
- Monitor partner performance and track key performance indicators (KPIs); provide regular updates including forecasts, competitive analysis, and partner trends
- Meet assigned targets for monthly sales volume requirements and objectives within SHI and maintain a healthy pipeline/accurate forecasting
- Become a subject matter expert on one or more channel topics (e.g., deal registration, partner account planning, incentive platforms, partner program operations) and share best practices with the broader channel team
- Maintain accurate and thorough records in Salesforce.com
- Ensure partner compliance with partner agreements and rules of engagement
- Travel as required to SHI offices, events, and KnowBe4 meetings (up to 50%, including regular local travel within the Austin metro area)

Qualifications:

- Bachelor's Degree in a relevant field a plus
- Familiarity with standard concepts, practices and procedures within the IT Security field
- Minimum 5 years of sales experience, Channel Sales required
- Experience working with large national partners (e.g., CDW, SHI, Insight, Connection) required; direct experience with SHI strongly preferred
- Must reside in or be willing to relocate to the Austin, Texas metro area
- Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company
- Strong understanding of partner ecosystems and channel sales, including national partner structures and segmentation
- Experience driving partner results through incentive, SPIFF, and rebate programs
- Excellent verbal and written communication
- Excellent presentation and training delivery skills
- Excellent time management and organization skills
- Strong collaborative and teamwork skills
- Strong analytical, strategic mindset, and negotiation skills
- Having a good understanding of customer needs and pain points and positioning the KnowBe4 proposition to that accordingly
- Influencing communications accompanied with the ability to make the complex understandable and gain a quick understanding of the needs and pain points of channel partners
- Ability and willingness to travel up to 50%

The compensation for this position ranges from $150,000 - $175,000 including base, bonuses and commissions, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Application deadline: 8/9/2026.  This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit [www.knowbe4.com/careers/benefits](http://www.knowbe4.com/careers/benefits).

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

## About KnowBe4

## Company Overview
- **One-liner**: KnowBe4 provides a cybersecurity platform that helps organizations manage human and AI agent risk through security awareness training, phishing simulation, and AI-driven defense agents.
- **Entity Type**: Private (taken private by Vista Equity Partners in 2024)
- **Headquarters**: Clearwater, Florida, United States
- **Founded**: 2010
- **Founders**: Stu Sjouwerman

## Core Business
- **Primary industry**: Cybersecurity (Human Risk Management, Security Awareness Training, AI Agent Security)
- **Target customers**: B2B, serving over 70,000 organizations worldwide, ranging from SMBs to large enterprises
- **Mission**: "To enable your employees to make smarter security decisions, every day."

## Products & Services
- **Security Awareness Training**: A comprehensive library of training content designed to educate employees on recognizing and resisting phishing, social engineering, and other cyber threats.
- **Phishing Simulation (AIDA)**: AI-powered phishing simulation platform that uses generative AI to create realistic, targeted phishing templates for testing and training employees.
- **Cloud Email Security (Egress)**: An adaptive, AI-driven cloud email security platform acquired in 2024 to block phishing, malware, and social engineering attacks before they reach the inbox.
- **AIDA (Artificial Intelligence Defense Agents)**: A suite of AI-native security agents that automate and enhance human risk management, including agents for automated training, template generation, knowledge refreshers, policy quizzes, and orchestration.
- **Agent Risk Manager**: A governance layer for AI agents, providing visibility, threat detection, and control over AI agent activity within an organization.
- **SecurityCoach**: A real-time security coaching product that provides immediate feedback to users when risky behavior is detected.
- **KnowBe4 HRM+**: An integrated human risk management platform combining AI, training, and security products.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (taken private by Vista Equity Partners in 2024; prior to that, it was publicly traded on NASDAQ: KNBE).
- **Key Metric**: Trusted by more than 70,000 organizations worldwide.
- **Notable Investors/Partners**: Vista Equity Partners (current owner), Microsoft (collaboration announced June 2025).
- **Growth Signals**: 
  - Completed a successful IPO in 2021, then taken private by Vista Equity Partners in 2024.
  - Acquired Egress (cloud email security leader) in 2024.
  - Launched AIDA (AI Defense Agents) suite, with 8 agents released by April 2026.
  - Established a dedicated Enterprise AI (EAI) division in 2024.
  - Expanded to 11 countries: UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, and India.
  - Named to the Inc. 500 list five times.

## Competitive Advantages
- **Market Leadership**: Trusted by over 70,000 organizations, making it the largest platform for security awareness training and human risk management.
- **Pioneer in Digital Workforce Security**: First to market with a unified platform securing both human users and AI agents, addressing the emerging "agentic AI" threat landscape.
- **AI-First Innovation**: Dedicated Enterprise AI (EAI) division and a suite of proprietary AI Defense Agents (AIDA) that provide a significant technological moat.
- **Comprehensive Platform**: End-to-end solution covering training, phishing simulation, email security, and AI agent governance, creating a sticky ecosystem.
- **Radical Transparency Culture**: A unique internal culture of open communication, including daily company-wide CEO updates.

## Strategic Focus
- **Securing the AI Workforce**: A major strategic pivot to become the "pioneer of digital workforce security," securing both human employees and AI agents.
- **AI Innovation**: Continued investment in the AIDA platform and the Enterprise AI division to automate and enhance human risk management.
- **Platform Expansion**: Deepening the integration of acquired assets (Egress) and building a unified, comprehensive security platform.
- **Global Growth**: Expanding international presence across 11 countries and growing the customer base beyond 70,000 organizations.

## Why Work Here
- **Award-Winning Culture**: Consistently ranked a "Best Place to Work" by Fortune Magazine and The Tampa Bay Times for over a decade, with specific accolades for women, millennials, and technology.
- **Radical Transparency**: The CEO hosts a daily 5-20 minute company-wide meeting to update all employees on company happenings, good or bad. Monthly "Lunch with the CEO" events randomly select 10 employees.
- **Hybrid & Remote Options**: Offers a hybrid work environment with remote work options, a relaxed dress code, and a "no door policy" encouraging open communication.
- **Global Exposure**: Offices in 11 countries (US, UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, India) providing opportunities for international collaboration.
- **Professional Development**: Tuition reimbursement up to $5,250/year, certification bonuses up to $5,000/year, leadership skills training, and a strong history of internal promotion.
- **Generous Benefits**: Fully paid medical insurance, 3.5% 401k matching, 8-weeks fully paid parental and adoption leave, open PTO, and a relaxed dress code ("If you don’t get arrested on your way to work, you are good!").
- **Diversity & Inclusion**: Active Employee Resource Groups, community outreach, scholarships for underrepresented talent, and diverse hiring events.
- **Fun Perks**: Unlimited snacks, game rooms, end-of-month celebrations, and regular social events (movie nights, beach days, boat cruises).

## Sources
1. [knowbe4.com](https://www.knowbe4.com/about-us)
2. [knowbe4.com](https://www.knowbe4.com/careers)
3. [knowbe4.com](https://www.knowbe4.com/careers/benefits)
4. [knowbe4.com](https://www.knowbe4.com/careers/job-openings)
5. [knowbe4.com](https://www.knowbe4.com/)

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