---
title: 'National Retail Account Manager at ZOE'
canonical: 'https://feeny.ai/job/national-retail-account-manager-zoe-london-pxsse9magaq1'
type: 'job'
last_seen: '2026-09-15'
---

# National Retail Account Manager at ZOE 

- **Company:** ZOE 
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/zoe/2e9ac605-0d7b-43c1-9069-5d01af3ef0e7

## Job description

🛒 Help build ZOE’s physical Retail presence from the ground up. ZOE has built a world-class personalised health product, and now we’re taking our physical products into retail. We’re looking for a National Retail Account Manager with an FMCG or Consumer Health background to help turn that ambition into reality, owning the retailer relationships, product launches, vendor setups, and trading performance that will shape how ZOE shows up on physical shelves. You’ll have the opportunity to build how we work with retailers from the ground up, sitting within our Supply Chain & Operations team while collaborating across Commercial, Operations, Marketing, and Logistics to make things happen. If you’re commercially minded, operationally sharp, and excited by hands-on retail launch execution, this is your opportunity to have a real impact.

🚀 About the Role ZOE is entering an exciting phase of growth, and we’re looking for a dedicated National Retail Account Manager to help shape and scale our physical retail channel (across UK grocery, pharmacy, high street, and health & wellness channels) while supporting key commercial partnerships. This is a highly operational, high-impact role for someone who thrives on turning commercial opportunities into structured launch plans, seamless supply chain coordination, and strong on-shelf execution. You’ll own the day-to-day commercial and operational management of our retail accounts, ensuring launch critical paths are executed, retailer portal administration is flawless, trading performance is actively managed, and stock flow is coordinated across the business.

👥 About the Team You’ll join the Supply Chain team within ZOE’s wider Operations organisation, reporting to the Associate Ops Director. The team makes sure ZOE’s physical products can be launched, supplied, and scaled reliably. You’ll work closely with Commercial, Finance, Legal, Marketing, Growth, Product, Quality, Customer Operations, Creative, suppliers, warehouses and logistics providers. The team is distributed across the UK, EU, and US, working remotely and cross-functionally with a strong focus on reliable execution, clear ownership, and fast problem-solving.

🎯 What You’ll Be Doing

- Retailer Onboarding & Launch Execution: Own retailer setup, critical path management, and operational readiness from account setup through to live trading on shelves.
- Portal & Product Administration: Coordinate retailer setup requirements, including vendor portals, product information, pricing, pack specs, GS1 barcodes, artwork, product copy, promotional setups, and delivery requirements.
- Account & Partner Management: Manage day-to-day retail account relationships, ensuring retailer queries, stock blockers, operational decisions, and follow-up actions are handled quickly and clearly.
- Trading Performance & Analytics: Track trading performance across sales, rate of sale (ROS), availability, stock cover, promotional uplift, placement, distribution, and retailer reporting, turning data into actionable growth recommendations.
- Commercial & Marketing Alignment: Partner closely with Commercial and Marketing on promotional calendars, retailer moments, in-store execution, and account growth opportunities.
- Future Retailer Negotiations: Lead commercial preparation and negotiations, owning Joint Business Planning (JBP) inputs, trading terms, operational requirements, and follow-up actions.
- Supply Chain & Inventory Management: Support forecasting, purchase order tracking, stock visibility, and service-risk management across current accounts and future retail expansion.
- Playbook Creation: Build repeatable retail account management processes, templates, and playbooks that help ZOE scale into additional retailers and channels across the UK and EU.

🧠 What You’ll Bring

- FMCG / Retail Experience: 2–4+ years of experience in retail account management, commercial operations, or retail operations within FMCG, CPG, grocery, consumer health, food, or consumer packaged goods. (Note: This role focuses on physical product execution; non-physical sales, B2B tech/SaaS, or service sales backgrounds are not suitable).
- UK Retail Environment Knowledge: Clear understanding of the UK retail landscape, including grocery (e.g. Sainsbury's, Tesco, Waitrose), high street / health & beauty (e.g. Boots, Superdrug), or specialty health channels.
- Retailer System & Portal Fluency: Familiarity with managing retailer portals, critical paths, GS1/barcoding standards, artwork sign-offs, and trade term administration.
- Commercial & Operational Balance: Comfort with forecasting inputs, order and stock tracking, availability metrics, rate of sale, margin structures, and the operational realities of getting physical stock onto shelves.
- Cross-Functional Stakeholder Management: Proven ability to coordinate internal teams (Supply Chain, Ops, Marketing, Finance) and external retailer contacts with clear communication and fast problem-solving.
- Builder Mentality: Comfort working in a fast-moving, evolving environment where you enjoy creating scalable ways of working and establishing best practices.

✨ Our Hiring Journey We value your time. While the exact steps and timeline can vary slightly depending on the role, seniority, and team, we’ve designed a streamlined 4-step blueprint to get us from "Hello" to "Welcome to the team" as efficiently as possible:

- 👋 Intro Chat with the Talent Team: A high-energy alignment check to learn about you and share our vision.
- 🧠 Hiring Manager Interview: A tactical conversation focused on your craft, experience, and aspirations.
- 🔄 The Remote Loop: 2 to 4 focused interviews assessing your technical expertise, behavioural approach, and collaboration style.
- 🎉 Offer & Welcome: Finalising the details and getting you ready to hit the ground running!

Once we connect, we pride ourselves on moving fast. Our average hiring process takes between 20 to 30 days, depending on the complexity of the role. We love momentum, but we’re always happy to adjust the timeline to match your schedule and personal preference.

___________________________________________________________________________

🚀 Ready to thrive? Apply Now If you are genuinely excited about ZOE's mission and this opportunity, please don't hesitate to apply—even if you don't meet every single requirement listed. We fundamentally value potential and commitment above all else. ZOE is an equal opportunity employer. If you require any reasonable accommodations during the interview process, just let us know—we are here to support you.

___________________________________________________________________________

Not the perfect match? Join [ZOE's Talent Community](https://jobs.ashbyhq.com/zoe/form/talent-community)!

If this role isn't the exact right fit, or the timing isn't right, don't let the journey end here. Drop your resume here. When a role opens up that matches your unique superpowers, you'll be the first person we reach out to.

📸 Stay Curious. Follow the Journey. Want to see life behind the scenes, our latest health breakthroughs, and how we're changing the world through food? Follow us on our socials: [LinkedIn](http://linkedin.com/company/joinzoe/) | [Instagram](https://www.instagram.com/zoe/) | [TikTok](https://www.tiktok.com/@join_zoe) | [YouTube](https://www.youtube.com/@joinZOE) | [Facebook](https://www.facebook.com/joinzoe1/)

## About ZOE 

## Company Overview
- **One-liner**: ZOE combines scientific research with artificial intelligence to offer personalized nutrition programs that help people understand their unique metabolic responses to food.
- **Entity Type**: Private (late-stage; total funding $108.9M; last round Series B in July 2024)
- **Headquarters**: London, United Kingdom (with additional offices in Boston, Massachusetts, USA)
- **Founded**: 2017
- **Founders**: George Hadjigeorgiou and Tim Spector

## Core Business
- **Primary industry**: Personalized nutrition, gut health testing, and digital health.
- **Target customers**: B2C – individuals seeking science-based dietary insights and improved metabolic health.
- **Mission or purpose**: To replace “one-size-fits-all” nutrition guidance with personalized approaches, empowering people to eat with confidence and improve long-term health.

## Products & Services
- **ZOE Personalized Nutrition Program**: A subscription-based app and coaching program that uses at-home test results (blood fat, blood sugar, gut microbiome) to provide personalized food scores and meal recommendations. Type: SaaS + physical test kit + coaching.
- **At-Home Test Kit**: Measures blood sugar, blood fat, and gut microbiome. Type: Hardware (test kit) + lab analysis.
- **Plant-Based Fiber Supplement**: A dietary supplement containing 30+ whole-food ingredients to support gut health. Type: Consumer packaged good.
- **ZOE Science & Nutrition Podcast**: The #1 nutrition podcast in the UK with 14 million+ downloads, featuring leading scientists. Type: Content / Media.
- **ZOE Health Study**: A large-scale citizen science initiative (millions of contributors) that feeds into ongoing research. Type: Research platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed; described as “late stage” with $108.9M total funding.
- **Key Metric**: Annual revenue of $4.0M (LinkedIn estimate) and total funding of $108.9M (as of July 2024).
- **Notable Investors/Partners**: Coefficient Capital (led Series B), Tim Kendall (seed investor). Research partners include King’s College London, Massachusetts General Hospital, Harvard Medical School, and Stanford University.
- **Growth Signals**: Operates in 17 countries; 74,469 LinkedIn followers (+22.4% YoY); active job postings up 250% YoY; published multiple breakthrough papers in journals like *Nature Medicine*, *Science*, and *The Lancet*.

## Competitive Advantages
- **Proprietary research**: Runs the world’s largest in-depth nutrition study (PREDICT) with peer-reviewed results that form the core of its personalization algorithm.
- **Scientific credibility**: Co-founded by Prof. Tim Spector (epidemiologist) and backed by a world-class scientific advisory board (Sarah Berry, Andrew Chan, Christopher Gardner, etc.).
- **AI-driven personalization**: Uses machine learning on individual metabolic data to generate food scores, creating a defensible data moat.
- **Media & community**: The #1 nutrition podcast and a large engaged user base (120,000+ members) provide strong brand and user acquisition advantages.

## Strategic Focus
- **Expand personalized program reach**: Grow membership in the US and UK while continuing to refine the science.
- **Deepen research**: Continue the PREDICT and BIOME studies to uncover new links between diet, microbiome, and metabolic health.
- **Product innovation**: Enhance the app experience, develop new supplement offerings, and integrate real-time feedback (e.g., continuous glucose monitors).

## Why Work Here
- **Culture**: Remote-first, well-funded scale-up that values inclusivity, transparency, ownership, and open-mindedness. Teams are given freedom to make long-term, high-impact decisions.
- **Work environment**: Remote-friendly with physical offices in London and Boston. Many roles are listed as remote with occasional on-site work.
- **Perks & engineering culture**: Strong emphasis on learning in the open, publishing research, and using cutting-edge AI/ML. The team includes engineers, data scientists, and nutrition scientists working on complex product and data challenges.
- **Growth opportunity**: 14 active job postings (as of mid-2026) with a 250% increase in postings year-over-year, indicating a scaling phase despite a slight headcount dip in the past year.

## Sources
1. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/zoe)
2. [linkedin.com](https://www.linkedin.com/company/joinzoe)
3. [joinzoe.com](https://joinzoe.com/about/)
4. [builtin.com](https://builtin.com/company/zoe)
5. [tracxn.com](https://tracxn.com/d/companies/zoe/__2lM189ruFNsNToLZ8gyBK1xO4iLedFT2rltMToMLLfg)

## Other roles at ZOE 

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