--- title: 'Network Operations Analyst II at PDI Technologies' canonical: 'https://feeny.ai/job/network-operations-analyst-ii-pdi-technologies-united-states-2yrhz2z92q6b' type: 'job' last_seen: '2026-10-20' --- # Network Operations Analyst II at PDI Technologies - **Company:** PDI Technologies - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-10-20 - **Apply:** https://jobs.lever.co/pditechnologies/56f66a9d-8766-40bd-91bc-3be14ba8cd72 ## Job description Help Keep the Networks That Power Convenience Running At PDI Technologies, we sit at the intersection of productivity and sales growth, delivering solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By connecting convenience across the globe, we help our customers operate more efficiently, make better decisions, and serve their customers faster. We're looking for a Network Operations Analyst II to join our Network Operations team. This role is ideal for a networking professional who enjoys troubleshooting complex issues, identifying root causes, improving operational processes, and helping ensure critical customer environments remain secure, stable, and available. You'll work closely with Infrastructure Engineers, Solutions Engineers, Project Managers, and Operations teams to support customer environments, respond to incidents, and improve network performance. ## What You'll Do - Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability. - Investigate network incidents, outages, and performance degradation issues. - Lead root cause analysis and drive corrective and preventive actions to reduce repeat incidents. - Serve as an escalation point for complex technical issues and collaborate with engineering teams to resolve them. - Work directly with customers and internal stakeholders to troubleshoot connectivity and service issues. - Support LAN, WAN, VPN, cloud, wireless, and security technologies. - Participate in customer implementations, migrations, and infrastructure improvement projects. - Support the transition of new products and network solutions from Engineering to Operations. - Maintain accurate documentation, knowledge articles, and operational procedures. - Manage incident, problem, and change activities using ITSM and ITIL-based processes. - Identify opportunities for automation, operational efficiency, and continuous improvement. - Participate in an on-call rotation as needed. ## What We're Looking For Required - Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience. - 3+ years of experience supporting enterprise network environments. - Strong understanding of: - ## TCP/IP - Routing and switching - DNS and DHCP - VPN technologies - Network monitoring tools - Firewall concepts - Experience troubleshooting and resolving network-related incidents. - Strong analytical and problem-solving skills. - Ability to manage multiple priorities in a fast-paced operational environment. - Excellent communication and customer service skills. ## Nice to Have - Experience supporting: - Fortinet - Cisco Meraki - Palo Alto - Creadlepoint - AWS networking environments - Experience working in an ITIL-based support organization. - Understanding of PCI-DSS or related compliance frameworks. - Experience with cloud networking and infrastructure. - Network certifications such as: - ## CCNA - Network+ - ## JNCIA - Palo Alto Networks certifications - Meraki certifications ## How You'll Succeed People who thrive on our team show: - Decision Quality – makes sound decisions and knows when to escalate. - Ensures Accountability – takes ownership and follows through on commitments. - Manages Complexity – quickly identifies root causes and solves challenging technical issues. - Plans and Aligns – prioritizes effectively and works proactively. - Tech Savvy – embraces emerging technologies, automation, and AI-enabled tools. - Drives Results – consistently delivers high-quality outcomes. - Optimizes Work Processes – seeks continuous improvement opportunities. - Cultivates Innovation – looks for new and better ways to solve problems. Why Join PDI? You'll have the opportunity to work on the infrastructure that supports thousands of customer locations around the world. You'll collaborate with experienced engineers, gain exposure to cloud and security technologies, and be part of a team focused on reliability, innovation, and operational excellence while supporting PDI's mission of "Connecting Convenience." Ready to help power convenience around the world? Apply today. PDI Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. ## About PDI Technologies ## Company Overview - **One-liner**: PDI Technologies provides enterprise software and payments solutions that power the convenience retail and petroleum wholesale ecosystem globally. - **Entity Type**: Private (acquired by Luminate Capital in 2015, with strategic investment from TA Associates) - **Headquarters**: Alpharetta, Georgia, United States - **Founded**: 1983 - **Founders**: Greg Gilkerson ## Core Business - Primary industry/industries: Convenience retail & petroleum wholesale software, payments, data analytics, and cybersecurity. - Target customers: B2B – fuel wholesalers, convenience store chains, and petroleum retailers of all sizes (SMB to enterprise). - Mission or purpose statement: “Connecting Convenience” – helping businesses modernize operations, converge systems, and deliver exceptional customer experiences. ## Products & Services - **PDI Enterprise (ERP)**: Comprehensive enterprise resource planning for convenience retail and petroleum wholesale, covering accounting, inventory, supply chain, and back-office operations. - **PDI Logistics**: Fuel supply chain management and distribution optimization. - **PDI Loyalty & Marketing Cloud**: Customer loyalty programs, coalition marketing, and real-time promotions. - **PDI Payments**: Secure payment processing solutions for in-store and fuel transactions. - **PDI Security & Cybersecurity**: Managed security services and data protection for retail networks. - **PDI Analytics Cloud**: Data and insight solutions for business intelligence and consumer behavior analysis. - **PDIQ (AI Platform)**: Embedded AI into trusted workflows to accelerate decision-making and innovation. - **Fuel Pricing Software**: Dynamic pricing and competitor analysis for fuel retailers. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue of approximately $112 M (LinkedIn estimate) – or **Total Funding**: Not disclosed beyond early private equity rounds (Luminate Capital, TA Associates). - **Notable Investors/Partners**: Luminate Capital (acquirer in 2015), TA Associates (growth investment in 2017). - **Growth Signals**: - Headcount: 1,419 employees (+1.0% YoY) per LinkedIn; another source (Built In) reports 1,905 total employees – conflicting reports. - Operates in 7 countries (including Austria, Thailand, Slovakia, New Zealand, United Kingdom) with workforce across 26 countries. - Serves over 200,000 convenience and petroleum wholesale sites in more than 60 countries. - Released 2024 ESG Report, highlighting sustainability commitments. ## Competitive Advantages - **40+ years of domain expertise** in the convenience retail and petroleum wholesale vertical. - **End-to-end ecosystem**: ERP, logistics, loyalty, payments, analytics, and cybersecurity – all integrated. - **Large, sticky customer base** with high switching costs due to deep operational integration. - **AI-first innovation** through the PDIQ platform, embedding intelligence into existing workflows. - **Global reach** with localized support across North America, EMEA, and APAC. ## Strategic Focus - **AI & Automation**: Expanding PDIQ to embed AI across all product lines to improve productivity and decision-making. - **Sustainability**: Helping customers meet environmental goals while advancing own ESG metrics. - **Cloud & SaaS Migration**: Continuing to shift legacy on-premise solutions to modern cloud/SaaS platforms. - **Global Expansion**: Growing presence in Europe, Asia, and other regions outside the core U.S. market. ## Why Work Here - **Culture**: Values-driven environment emphasizing integrity, curiosity, adaptability, courage, collaboration, and accountability. - **Work Model**: Hybrid and fully remote options available; Alpharetta HQ serves as a central hub. - **Benefits**: Competitive salary, health coverage, retirement plans, paid time off, quarterly perks, and flexible work arrangements. - **Growth**: Continuous learning opportunities, professional certifications, leadership development, and internal mobility. - **Diversity & Inclusion**: Committed to building a diverse workforce and fostering an inclusive culture. - **Engineering Culture**: Tech roles span application development, backend systems, data management, cybersecurity, and cloud infrastructure; coding challenges may be part of interviews. ## Sources 1. [LinkedIn – PDI Technologies](https://linkedin.com/company/pdi-technologies) 2. [PDI Technologies – Our Story](https://pditechnologies.com/our-story/) 3. [PDI Technologies – Careers](https://pditechnologies.com/careers/) 4. 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