---
title: 'Network Operations Center Specialist - Memphis at xAI'
canonical: 'https://feeny.ai/job/network-operations-center-specialist-memphis-xai-southaven-5eaecc9mwq8n'
type: 'job'
last_seen: '2026-09-07'
---

# Network Operations Center Specialist - Memphis at xAI

- **Company:** xAI
- **Location:** Southaven, MS / Memphis, TN
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/xai/jobs/5229807007

## Job description

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

## ABOUT THE ROLE:

As a Network Operations Center (NOC) Specialist, you are the eyes and the voice of the campus — never the hands. You watch campus health signals around the clock, detect and verify site-impacting events, assemble the right responders fast, and run incident communications leadership can trust. You make sure no major incident closes without a timeline, a report, and a tracked corrective project. This is a communications-and-judgment role at the center of site operations, not a junior-engineering holding pen. You do not do wrench work, plant operation, deep root-cause analysis, monitoring design, technical SEV command, or tool building — those belong to SiteOps, Facilities, Hardware Failure Analysis, Site SRE, and Software Platforms.

## RESPONSIBILITIES:

- Staff the console per shift schedule and watch the designated signal surface: cluster health, node availability, network health, facility trend panels, storage alarms, and threshold breaches.
- Acknowledge every page within SLA; classify (actionable / known / noise) and log disposition; feed noise patterns back to SRE so signal quality keeps improving.
- Detect, verify, and escalate within time budgets; operate the escalation matrix (NOC → on-call SRE → domain owners) and page correctly the first time.
- Open and run incident bridges; own stakeholder communications (first update within SLA, then fixed cadence); maintain the incident timeline in real time; call out ownership stalls.
- Produce first-pass RCA framing (what happened, when, what’s impacted, who’s engaged) and hand it to SRE / Hardware Failure Analysis for depth — the NOC does not publish root cause.
- Run structured shift handoffs and durable shift logs; maintain cross-site awareness.
- Write major-incident reports; open corrective projects in Linear and chase them to closure — the NOC is the nag of record.
- Maintain and continuously improve NOC runbooks, escalation matrices, and communications templates; participate in SRE-run game days.

## BASIC QUALIFICATIONS:

- Experience in a 24/7 operations environment (NOC, SOC, dispatch, mission control, or equivalent).
- Proven ability to acknowledge, classify, and escalate incidents under SLA in a high-signal environment.
- Experience opening and running incident bridges, including stakeholder updates on a fixed cadence and live timeline hygiene.
- Excellent written and verbal communication skills; able to write clear updates while an incident is in progress.
- Demonstrated pattern recognition across multiple domains (compute, network, storage, and/or facilities signals) and curiosity about how those systems interact.
- Experience following, maintaining, and improving operational process (runbooks, escalation matrices, handoffs, or similar).
- Willingness and ability to work a rotating shift schedule, including nights and weekends, as part of continuous campus coverage.

## PREFERRED SKILLS AND EXPERIENCE:

- Prior NOC, data center operations, or campus reliability experience in a high-performance computing, AI/ML infrastructure, or large-scale production environment.
- Experience writing major-incident reports and driving corrective follow-ups to closed (e.g. tickets, projects, or Linear).
- Familiarity with Linear or similar work-tracking tools for corrective action programs.
- Experience partnering with SRE, SiteOps, and Facilities on escalations and post-incident follow-through.
- Participation in game days, tabletop exercises, or runbook improvement programs.
- Prior work in a fast-paced startup or tech company like SpaceXAI.

SpaceXAI is an equal opportunity employer. For details on data processing, view our [Recruitment Privacy Notice](https://x.ai/legal/recruitment-privacy-notice).

## About xAI

## Company Overview
- **One‑liner**: xAI builds artificial intelligence systems to accelerate human scientific discovery and “understand the universe,” with products spanning frontier reasoning models, real‑time voice, and generative media.
- **Entity Type**: Private (last funding round: Series E, January 2026; acquired by SpaceX in February 2026)
- **Headquarters**: Palo Alto, California, USA (additional offices in Seattle, WA; Memphis, TN; London, UK)
- **Founded**: 2023
- **Founders**: Elon Musk

## Core Business
- Primary industry: Artificial Intelligence (AI research, large language models, voice AI, generative media)
- Target customers: B2B (developers via API), B2C (consumers via Grok on 𝕏, SuperGrok subscriptions), Enterprise & Government (xAI for Government)
- Mission: “To understand the universe” – building AI that extends what humanity can know and do.

## Products & Services
- **Grok (base models)** : A conversational AI assistant modeled after *The Hitchhiker’s Guide to the Galaxy*, available on the 𝕏 platform and via API.
- **Grok 4 / Grok 4 Heavy**: The most intelligent reasoning models, featuring native tool use and real‑time search integration (SuperGrok and Premium+ tiers).
- **Grok Voice Agent API / Voice Agent Builder**: Create custom voice agents in under two minutes (no‑code) – includes speech‑to‑text, text‑to‑speech, custom voice cloning, and multilingual support.
- **Grok Imagine API**: State‑of‑the‑art video generation API (quality, cost, latency).
- **Grok‑1.5 / Grok‑2 / Grok‑2 mini**: Earlier model releases with improved reasoning and 128K context length.
- **PromptIDE**: An integrated development environment for prompt engineering and interpretability research.
- **xAI for Government**: A suite of frontier AI products tailored for U.S. government customers.
- **Colossus Supercomputer**: 200,000‑GPU cluster built in 122 days, used for training xAI models; now also leased to Anthropic (Colossus 1 agreement).

All products are delivered as SaaS, API, and model weights (open‑source release of Grok‑1).

## Market Standing
- **Valuation / Funding**: 
  - Series B (May 2024): $6 B 
  - Series C (Dec 2024): $6 B (led by A16Z, BlackRock, Fidelity, Kingdom Holdings, Lightspeed, MGX, Morgan Stanley, OIA, QIA, Sequoia, Valor, Vy Capital, others)
  - Series E (Jan 2026): $20 B
  - Acquisition by SpaceX announced Feb 2, 2026 (terms not disclosed).
- **Key Metric**: Total disclosed funding ~$32 B; annual revenue not publicly available.
- **Notable Investors/Partners**: A16Z, BlackRock, Fidelity, Sequoia Capital, Morgan Stanley, Kingdom Holdings, Lightspeed, MGX, Valor Equity Partners, Vy Capital, Anthropic (Colossus deal), U.S. Department of War (selected Dec 2025).
- **Growth Signals**: 
  - Rapid scaling from founding to 200K‑GPU cluster in 122 days.
  - Over 214 open roles listed on Greenhouse as of mid‑2026.
  - #1 on Big Bench Audio (Grok 4 audio performance).
  - Expanded into voice agents, video generation, and government verticals within 3 years.
  - Acquisition by SpaceX signals deep integration with space‑tech resources.

## Competitive Advantages
- **Compute infrastructure**: Colossus supercomputer – one of the largest GPU clusters in existence, enabling faster training and larger models.
- **Model performance**: Grok 4 claims “most intelligent model in the world” with top benchmarks (Big Bench Audio #1).
- **Vertical integration**: Tight coupling with 𝕏 platform for data, distribution, and real‑time world knowledge.
- **Speed of execution**: “Move quickly and fix things” culture; built Colossus in 122 days.
- **Government contracts**: Early access to public‑sector AI markets (U.S. Department of War).
- **Talent density**: Small, focused team of researchers and engineers; in‑person work accelerates iteration.

## Strategic Focus
- **Continue advancing frontier reasoning** (Grok 4 Heavy, next‑gen models).
- **Expand voice and multimodal APIs** for developers (Voice Agent Builder, Custom Voices Library).
- **Deepen government / defense partnerships** (xAI for Government, Department of War).
- **Scale infrastructure** post‑acquisition via SpaceX resources.
- **Remain “open” where strategic** (open‑source release of Grok‑1 weights).

## Why Work Here
- **Culture**: “Ambitious goals, fast execution” – rejects consensus in favor of first‑principles reasoning. In‑person work prioritized (Palo Alto, Seattle, Memphis, London).
- **Benefits**: 
  - Competitive cash + equity compensation.
  - Comprehensive medical, dental, vision, disability, life insurance.
  - 401(k) plan, fertility benefits, flexible vacation.
  - Visa sponsorship offered.
- **Engineering culture**: No recruiters for assessments – applications reviewed directly by technical team. Interview process: application → screening → technical interviews → offer.
- **Mission‑driven**: Opportunity to work on frontier AI models that aim to “advance humanity.”
- **Perks**: In‑person collaboration, fast‑paced environment, ownership of meaningful projects.

## Sources
1. [x.ai/company](https://x.ai/company)
2. [x.ai/careers](https://x.ai/careers)
3. [job-boards.greenhouse.io/xai](https://job-boards.greenhouse.io/xai)
4. [x.ai/news](https://x.ai/news)
5. [x.ai/careers/open-roles](https://x.ai/careers/open-roles)

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