---
title: 'Network Support Engineer at NetBrain'
canonical: 'https://feeny.ai/job/network-support-engineer-netbrain-united-states-n53k6h8age6t'
type: 'job'
last_seen: '2026-11-08'
---

# Network Support Engineer at NetBrain

- **Company:** NetBrain
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-08
- **Apply:** https://job-boards.greenhouse.io/netbrain/jobs/5273986007

## Job description

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management.  Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

## About the Team

NetBrain’s Network Support team is part of Advanced Services, the group that helps our customers get lasting value from NetBrain’s network automation platform after the sale. We’re a global team of Support Engineers working across time zones, so customers get timely, expert help when they need it.

Our engineers are the first point of contact for customers running NetBrain in some of the most complex enterprise and government networks. We troubleshoot hands-on, guide customers through configuration and best practices, and see every case through to resolution. We work closely with Development, Quality Assurance, Sales, and Services Engineering to resolve complex issues and feed what we learn from customers back into the product.

We value curiosity, clear communication, and a drive to automate and improve how we work. Whether you’re digging into a routing issue on a customer call or writing a Knowledge Base article that saves the next engineer an hour, your work directly shapes the customer experience.

## What You'll Do

- Provide post-sales technical support to customers through phone, email, and online meetings, including product configuration, troubleshooting, and guidance on best practices.
- Manage customer support cases from initial reporting through resolution, ensuring accurate documentation, timely follow-ups, and compliance with established Service Level Agreements (SLAs).
- Conduct remote troubleshooting sessions with customers to diagnose and resolve network connectivity, configuration, and software-related issues.
- Collaborate with a global team of Support Engineers across multiple time zones to deliver timely and effective technical solutions.
- Work closely with Development, Quality Assurance, Sales, and Services Engineering teams to resolve complex technical issues and deliver an excellent customer experience.
- Create, maintain, and enhance customer-facing technical documentation and Knowledge Base articles.
- Participate in an on-call rotation to provide after-hours technical support as required.

## What You'll Bring

Required Qualifications

- U.S. citizenship is required to meet specific customer contractual requirements.
- Must be willing to work Pacific Time Zone (PT) hours.
- Bachelor's degree in Computer Science, Information Technology, Networking, or a related field, with 2–4 years of experience in software technical support, network support, or a related technical role.
- CCNA certification or an equivalent networking certification, CCNP preferred.
- Hands-on experience configuring, managing, and troubleshooting enterprise networking equipment, including routers, switches, and firewalls from vendors such as Cisco, Juniper, Extreme Networks, F5, Palo Alto Networks, and Check Point.
- Strong understanding of routing and switching technologies, including OSPF, EIGRP, BGP, VLANs, and Spanning Tree Protocol (STP).
- Working knowledge of network security technologies and protocols, including IPsec, SSL VPN, NAT, and GRE.
- Familiarity with cloud networking concepts and architectures, particularly AWS and Microsoft Azure.
- Basic system administration and troubleshooting skills in Windows and Linux environments.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly to customers.
- Strong analytical, critical-thinking, and problem-solving skills.
- Fluency in English, both written and spoken.

## Preferred Qualifications

- CCNP certification or equivalent advanced networking credentials.
- AWS or Microsoft Azure certifications.
- Basic scripting experience with Python, Perl, or Ruby, along with an interest in automation and process improvement.
- Experience supporting enterprise software solutions in a customer-facing technical support environment.

## Compensation & Benefits

At NetBrain Technologies, we recognize the contributions of our employees through a comprehensive compensation package.

The estimated annual base salary range for this position is $105,000 USD to $125,000, plus eligibility for performance-based bonuses.

Actual compensation will vary based on multiple factors, including geographic location, market conditions, relevant experience, technical expertise, and qualifications assessed during the interview process. NetBrain invites all interested and qualified candidates to apply for employment opportunities.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you.

In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

## About NetBrain

## Company Overview
- **One-liner**: NetBrain provides an intent-based network automation and visibility platform that uses AI agents to diagnose, decide, and act on network issues, helping enterprises prevent outages and reduce manual operations.
- **Entity Type**: Private (Acquired by Blackstone Group in July 2025)
- **Headquarters**: Burlington, Massachusetts, United States
- **Founded**: 2004
- **Founders**: Not publicly listed on primary sources

## Core Business
- **Primary industry**: Network Automation, IT Operations, Cybersecurity
- **Target customers**: Large enterprises, including approximately one-third of the Fortune 100 and Fortune 500; B2B, Enterprise
- **Mission or purpose**: To deliver autonomous network operations through AI agents that diagnose, decide, and act with full network context, ensuring seamless network reliability for critical services worldwide.

## Products & Services
- **NetBrain Next-Gen Platform**: An intent-based network automation and visibility platform that automates more than 95% of network tickets and prevents over 50% of network problems before they impact production. It integrates with major ITSM systems and provides hybrid-cloud visibility, map-based diagnostics, and proactive compliance assessment.
- **Agentic NetOps**: AI agents that autonomously diagnose, decide, and act on network issues with full context, reducing manual operations and escalations.
- **Hybrid-Cloud Visibility and Mapping**: Instantly creates documentation, hybrid-cloud maps, A-B paths, and inventory reports.
- **Compliance & Security**: Proactively assesses networks 24/7 to prevent outages and ensure compliance, reducing security risk.

## Market Standing
- **Valuation/Market Cap**: Acquired by Blackstone Group in July 2025 for $750 million [linkedin.com](https://www.linkedin.com/company/netbraintech)
- **Key Metric**: Annual Revenue of $95.0M (as of most recent data) [linkedin.com](https://www.linkedin.com/company/netbraintech)
- **Total Funding**: $40.0M in a single venture round led by Summit Partners in 2014 [linkedin.com](https://www.linkedin.com/company/netbraintech)
- **Notable Investors/Partners**: Summit Partners (prior investor), Blackstone Group (acquirer); integrates with major ITSM systems; talent sources include Cisco, Oracle, Dell Technologies, HPE, Juniper Networks [linkedin.com](https://www.linkedin.com/company/netbraintech)
- **Growth Signals**: Serves approximately one-third of the Fortune 100 and Fortune 500; acquired by Blackstone for $750M in July 2025; operates in 10 countries with 9 offices globally; 331 employees with +1.4% monthly headcount growth; 28 active job postings with a +1300% quarterly increase in postings [linkedin.com](https://www.linkedin.com/company/netbraintech) [netbrain.com](https://www.netbrain.com/about/)

## Competitive Advantages
- **Intent-based automation**: Manages networks from the top down, focusing on results rather than individual device details, which automates over 95% of network tickets and prevents over 50% of problems.
- **AI-driven Agentic NetOps**: Uses AI agents that operate with full network context, enabling autonomous diagnosis and remediation.
- **Deep enterprise integration**: Tightly integrates with major ITSM systems, making it a core part of existing IT workflows.
- **Proven scale**: Trusted by one-third of the Fortune 100 and Fortune 500, demonstrating reliability in the most complex enterprise environments.

## Strategic Focus
- **Agentic NetOps leadership**: Pioneering autonomous network operations through AI agents that diagnose, decide, and act.
- **Hybrid-cloud expansion**: Continuing to support edge-to-cloud hybrid networks as enterprises adopt multi-cloud strategies.
- **Proactive prevention**: Shifting from reactive ticket resolution to intent-based enforcement that prevents problems before they impact production.
- **Post-acquisition growth**: Under Blackstone ownership, likely focused on scaling the platform and expanding market reach.

## Why Work Here
- **Culture**: Emphasizes innovation, collaboration, and customer centricity. Employees describe a culture of passionate innovators with a desire to grow and learn [netbrain.com](https://www.netbrain.com/about/careers/).
- **Work-life balance**: Prioritized as a core value within the company culture [netbrain.com](https://www.netbrain.com/about/careers/).
- **Hybrid/Remote policy**: Most roles are hybrid (e.g., Burlington, MA; Toronto, ON; Hyderabad, India) with some fully remote positions (e.g., VP of Product, Strategic Technology Alliances Director, Sales roles) [greenhouse.io](http://job-boards.greenhouse.io/netbrain).
- **Global presence**: Offices in Boston, London, Hyderabad, Beijing, and Toronto, offering opportunities to work across diverse geographies [netbrain.com](https://www.netbrain.com/about/).
- **Benefits & Perks**: Competitive benefits, fun perks, support, and recognition aimed at supporting teammates and their families [netbrain.com](https://www.netbrain.com/about/careers/).
- **Employee rating**: 4.3/5.0 on LinkedIn (242 reviews), with strong scores for work-life balance (4.1), compensation (4.1), culture (4.0), and career opportunities (4.0) [linkedin.com](https://www.linkedin.com/company/netbraintech).
- **Team size**: Over 400 employees globally, with a diverse team spanning technical, sales, marketing, and customer success roles [netbrain.com](https://www.netbrain.com/about/careers/).
- **Engineering culture**: Emphasis on innovation, collaboration, and customer-centricity; teams are encouraged to constantly innovate across all functions [netbrain.com](https://www.netbrain.com/about/).

## Sources
1. [netbrain.com](https://www.netbrain.com/about/)
2. [netbrain.com](https://www.netbrain.com/)
3. [greenhouse.io](http://job-boards.greenhouse.io/netbrain)
4. [netbrain.com](https://www.netbrain.com/about/careers/)
5. [linkedin.com](https://www.linkedin.com/company/netbraintech)

## Other roles at NetBrain

- [Senior Quality Assurance Engineer](https://feeny.ai/job/senior-quality-assurance-engineer-netbrain-toronto-w40f7f8p1831) — Toronto, Canada
- [Senior Network Development Engineer](https://feeny.ai/job/senior-network-development-engineer-netbrain-toronto-s5cnbeyww87g) — Toronto, Canada
- [Product Manager 2](https://feeny.ai/job/product-manager-2-netbrain-burlington-m8qdd61ac5sb) — Burlington, MA
- [Product Manager](https://feeny.ai/job/product-manager-netbrain-toronto-284p7c43k2q4) — Toronto, Canada
- [Strategic Account Executive (Florida)](https://feeny.ai/job/strategic-account-executive-florida-netbrain-united-states-z6b58hr3jq8q) — United States
- [Customer Success Manager, Networks](https://feeny.ai/job/customer-success-manager-networks-netbrain-hyderabad-9z66c0q15tyy) — Hyderabad, India
- [Strategic Account Executive (Tennessee)](https://feeny.ai/job/strategic-account-executive-tennessee-netbrain-united-states-e4zbxzx3jssb) — United States
- [AI Engineer](https://feeny.ai/job/ai-engineer-netbrain-burlington-erw57tvv8ftr) — Burlington, MA
- [AI Engineer](https://feeny.ai/job/ai-engineer-netbrain-toronto-xnfaf69qtea8) — Toronto, Canada
- [Senior Software Engineer, Customer Engineering](https://feeny.ai/job/senior-software-engineer-customer-engineering-netbrain-toronto-z40kfejjfgqg) — Toronto, Canada