--- title: 'New Market Launch Lead, Mobile Clinics at Dutch' canonical: 'https://feeny.ai/job/new-market-launch-lead-mobile-clinics-dutch-california-cyh9k8sk5jsx' type: 'job' last_seen: '2026-11-07' --- # New Market Launch Lead, Mobile Clinics at Dutch - **Company:** Dutch - **Location:** California - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-02 - **Last confirmed live:** 2026-11-07 - **Apply:** https://jobs.lever.co/dutch/7254b38e-6559-4b59-b2f9-f2a77fa9a6d4 ## Job description ## About Us Dutch Vet is transforming veterinary care by making expert treatment accessible anytime, anywhere. Our mission is simple: help every pet live their happiest, healthiest life by connecting pet parents with licensed vets through seamless virtual visits. We’re the only veterinary telemedicine service that can diagnose, prescribe, and ship medications directly to customers in most states. For less than $100 per year, Dutch offers real relief and convenience for pets and their families. As one customer put it: “Dutch was the only site that would diagnose and prescribe meds as well as ship the meds.” Here’s what other customers have said about Dutch Vet: "The easiest vet visit you'll ever have.” "More thorough than my in-person vet.” "No nonsense, quick, easy and friendly veterinarian. Much cheaper than our regular local vet that couldn’t get us in. So glad I found Dutch!" Backed by world-class investors including Forerunner Ventures, Eclipse Ventures, and Bling Capital, our team is made-up of successful startup founders (Hims, PlushCare, Nasty Gal) with expertise in scaling enterprises (TripAdvisor, Walmart, BARK). Featured in TechCrunch, Forbes, Wired, and Axios, Dutch is setting the standard for quality, accessibility, and compassion in pet care. ## About the Role Dutch is piloting a new line of business: mobile vaccine clinics that bring veterinary care directly to pet owners through pop-up events at retail partner locations, starting in the Bay Area and expanding to additional cities as the model proves out. This is a build-from-zero, ambiguity-heavy role for someone who wants to own a new business line end to end The Mobile Clinic, City Launcher will own the full lifecycle of standing up mobile vaccine clinic operations in a new market: staffing, vendor and store relationships, logistics, compliance, launch-day execution, and the post-launch P&L. Early on, this means being hands-on in the field for pilot events. As the model scales, this means turning what worked into a repeatable playbook that can be handed off to local teams as we roll out city by city. What You'll Own: x City Launch Execution - Own the end-to-end launch plan for each new city: store/retail partner approval, event scheduling, staffing, inventory, and go-live. - Be the on-the-ground operator for early pilot events including hands-on logistics, troubleshooting, and direct coordination with vets, vet techs, and store partners. - Build and refine a repeatable city launch playbook based on what's learned at each new market, so launches get faster and more predictable over time. Local Staffing & Vendor Management - Recruit, hire, and manage local staffing for each market: veterinarians or RVT/LVTs, vet assistants, and customer service reps, in partnership with Veterinary Operations. - Own relationships with retail partner locations (e.g., PetSmart) in each city securing approvals, negotiating logistics, and maintaining the partnership day to day. - Manage distributor and supply relationships to ensure vaccines, medical supplies, and equipment are reliably stocked and compliant with cold-chain requirements. Operational & Financial Ownership - Own the P&L for each city launch: revenue, labor cost, vaccine and supply cost (including wastage), marketing spend, and setup cost and hold the business accountable to break-even and ROI targets. - Track and report on core KPIs: customers served per event, average order value, CSAT, membership opt-in and conversion rate, and event-level profitability. - Make the call on which cities and store locations to prioritize next, based on performance data from prior launches. Cross-Functional Coordination - Partner with Marketing on local customer awareness and pre-arrival campaigns for each new market. - Partner with Legal/Compliance to ensure each new state or municipality's licensing, VCPR, and regulatory requirements are met before launch. - Partner with Tech/Product to surface field feedback on the associate app, booking flow, and payment experience, and prioritize fixes that unblock scaling. - Partner with Finance/Admin on revenue processing, GL setup, and insurance coverage for each new market. Playbook & Scale - Document what works (and what doesn't) at each stage of rollout, converting hard-won pilot lessons into standard operating procedures. - Build the operational foundation that allows this to go from a hands-on, founder-style pilot to a scalable, multi-city business line with local teams executing against a proven model. What Success Looks Like: - The pilot cities hits target throughput (10 -15 pets seen per hour) and average order value ($100+) consistently. - Each event breaks even or better on a fully-loaded basis (labor, vaccines, wastage, supplies, marketing, amortized setup). - A clear, documented playbook exists that a new hire or local partner could use to launch a new city with minimal hand-holding. - Membership opt-in and paid conversion rates are tracked and improving launch over launch. - The business has a clear, data-backed point of view on which 3-5 cities to launch next. What We're Looking For: - 6-8+ years in operations, market/city launch, general management, or field operations ideally at a startup that has scaled a physical, multi-location or multi-market operation (on-demand, retail, healthcare, or similar). - Direct experience owning a P&L or unit economics for a business line, store, or market and comfortable with break-even analysis, not just execution. - Strong vendor and partner negotiation skills, you'll be the face of Dutch to retail partners and local vendors. - Comfortable with genuine ambiguity: this business line doesn't have a playbook yet, and part of the job is writing the first one. - Willingness and ability to travel 60%+ during active launch periods including weekends. - Nice to have: experience in veterinary, healthcare, or another regulated field where compliance and licensing are part of standing up a new market. Why Work for Dutch: - Competitive compensation - Health, dental, and vision insurance - Flexible PTO - 401k plan - Robust holiday schedule - Growth opportunities! Dutch's Guiding Principles: Pets First – Business and medical decisions are always guided by the pet’s best interest. Agile Like a Cat – We move quickly with thoughtfulness and precision. Creativity is our Catnip – We push boundaries and make complex topics easier to understand. Be the Human Your Dog Thinks You Are – Lead with kindness, clarity, and care. ## About Dutch ## Company Overview - **One-liner**: Dutch is a virtual veterinary care platform providing on-demand diagnosis, treatment, and prescription delivery for dogs and cats via telemedicine. - **Entity Type**: Private (Series B) - **Headquarters**: Oakland, California, United States - **Founded**: 2021 - **Founders**: Joe Spector (CEO), Carlos Moreno (Co-Founder, CTO) ## Core Business - **Primary Industry**: Veterinary Telemedicine / Pet Healthcare - **Target Customers**: B2C – pet parents (dog and cat owners) across the United States - **Mission Statement**: “To provide pet parents with affordable vet care that’s always there.” The company aims to increase access and care for pets, delivering relief to both pets and their parents. ## Products & Services - **Dutch Virtual Vet Visits**: Unlimited 24/7 access to licensed veterinarians via phone or laptop for diagnosis, treatment, and prescriptions. Covers 150+ conditions including sudden issues, chronic conditions, and prevention. - **Prescription Delivery**: Medications and treatments are shipped directly to the pet owner’s door, eliminating trips to the pharmacy. - **AI & Data-Powered Platform**: The company is building the future of pet healthcare using AI and data analytics to improve care outcomes and operational efficiency. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: Total Funding of **$43M** (Seed: $5M in July 2021; Series A: $20M in February 2022; Series B: $18M in October 2023) - **Notable Investors**: Key investors include those from the Series B round (3 investors), Series A (2 investors), and Seed round (4 investors). Specific names are not listed in the search results, but the company is backed by a syndicate of venture capital firms. - **Growth Signals**: - Facilitated nearly **1 million visits** since 2021. - Named the **#1 virtual vet service in the US**. - Headcount grew **35.5% YoY** (to 67 employees as of the latest data). - Job postings increased **422% YoY**, indicating rapid scaling (47 active openings as of the search date). - Revenue estimated at **$4.5M annually** (private estimate). ## Competitive Advantages - **First-Mover & Scale**: Positioned as the leading virtual vet service in the US, with a large and growing user base (nearly 1M visits). - **Founding Team Expertise**: Founded by Joe Spector, former co-founder of Hims & Hers, bringing deep experience in scaling direct-to-consumer telemedicine platforms. - **Clinical Authority**: Led by Chief Medical Officer Dr. Kate Elden and backed by board-certified veterinary specialists in dermatology and behavior. - **Integrated Model**: Combines telemedicine consultations with a proprietary prescription delivery service, creating a seamless, sticky customer experience. ## Strategic Focus - **Geographic Expansion**: Hiring remotely across the US and Canada, with a strong push into the Canadian market (multiple Canadian job postings). - **Product Development**: Building out an AI and data-driven platform to enhance veterinary care, with a focus on e-commerce and insurance (open roles for GM, Insurance and Senior Product Manager, Ecommerce). - **Scaling the Team**: Aggressively hiring across engineering, product, marketing, and veterinary roles to support rapid growth. ## Why Work Here - **Culture & Mission**: A fast-growing tech company with a clear, emotionally resonant mission to improve pet healthcare. The team is described as “excited by tackling the hard problems.” - **Remote & Hybrid Flexibility**: Many roles are fully remote (e.g., QA Engineer, Virtual Care Veterinarian, Social Media Manager). Some roles in Oakland, CA, are hybrid. - **Growth Trajectory**: With 422% YoY growth in job postings and a 35.5% headcount increase, employees have significant opportunities for impact and career advancement in a scaling startup. - **Engineering & Data Focus**: The company is “Powered by AI and data,” offering engineers and data scientists the chance to work on cutting-edge problems in healthcare. Open roles include Lead Data/Analytics Engineer, SDET, and Software Engineer. - **Notable Perks**: Unlimited access to veterinary care for employees’ own pets is a likely perk, given the company’s core product. The team is distributed across 5 countries (US, Canada, Kenya, Philippines, Puerto Rico), indicating a global, diverse workforce. ## Sources 1. [dutch.com - Our Story](https://www.dutch.com/pages/our-story) 2. [dutch.com - Careers](https://www.dutch.com/pages/careers) 3. [jobs.lever.co/dutch](https://jobs.lever.co/dutch) 4. [linkedin.com/company/dutchpet](https://linkedin.com/company/dutchpet) 5. [jobr.pro - Dutch Careers](https://jobr.pro/company/1398124758/dutch) ## Other roles at Dutch - [Virtual Care Veterinarian (Remote)](https://feeny.ai/job/virtual-care-veterinarian-remote-dutch-philadelphia-0f1d9m9kvmnx) — Philadelphia, PA - [Contract Veterinarian Mobile Clinic California](https://feeny.ai/job/contract-veterinarian-mobile-clinic-california-dutch-california-q2s7jp1qkrsj) — California - [Contract Veterinary Technician Mobile Clinic California](https://feeny.ai/job/contract-veterinary-technician-mobile-clinic-california-dutch-california-3sz2v1xtm7gt) — California - [Contract Veterinary Technician Mobile Clinic Texas](https://feeny.ai/job/contract-veterinary-technician-mobile-clinic-texas-dutch-texas-kypd0mnk2mqf) — Texas - [Contract Veterinarian Mobile Clinic Texas](https://feeny.ai/job/contract-veterinarian-mobile-clinic-texas-dutch-texas-c8kmhkffypng) — Texas - [Lead AI/Data Engineer](https://feeny.ai/job/lead-ai-data-engineer-dutch-vancouver-3nqx946cdgwf) — Vancouver, Canada - [Senior Technical Program Manager](https://feeny.ai/job/senior-technical-program-manager-dutch-vancouver-d8dcc6erxf5q) — Vancouver, Canada - [Contract Veterinarian Mobile Clinic Florida](https://feeny.ai/job/contract-veterinarian-mobile-clinic-florida-dutch-florida-t1n5eyp64jza) — Florida - [Contract Veterinary Technician Mobile Clinic Florida](https://feeny.ai/job/contract-veterinary-technician-mobile-clinic-florida-dutch-florida-8ne038r52jjt) — Florida - [Director of Customer Experience](https://feeny.ai/job/director-of-customer-experience-dutch-oakland-9dwkwf2d35fg) — Oakland, CA