---
title: 'New Member Specialist at CopilotIQ'
canonical: 'https://feeny.ai/job/new-member-specialist-copilotiq-remote-tntjwt40jsd2'
type: 'job'
last_seen: '2026-11-09'
---

# New Member Specialist at CopilotIQ

- **Company:** CopilotIQ
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-05-28
- **Last confirmed live:** 2026-11-09
- **Apply:** https://copilotiq.com/careers/?gh_jid=5149500007

## Job description

At the forefront of health tech innovation, CopilotIQ+Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey-from pre-surgical optimization to acute, post-acute and chronic care. We are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes. With CopilotIQ's commitment to enhancing the lives of seniors with chronic conditions and Biofourmis' advanced data-driven insights and virtual care solutions, we're setting a new standard in accessible healthcare. If you're passionate about driving real change in healthcare, join the CopilotIQ+Biofourmis Team!

What is the New Member Specialist role?

We are seeking a highly motivated, tactical, and results-driven New Member Specialist to support enrollment into our chronic care programs. This role is responsible for engaging eligible members by phone, explaining program benefits clearly, addressing objections, and moving members into enrollment. The ideal candidate is comfortable with high daily call volume, follows word tracks closely, and knows how to create trust quickly while staying efficient and focused on outcomes.

This is a remote, non-exempt (hourly) work-from-home role operating Monday through Friday.

What you’ll be doing:

- Make a high volume of outbound calls each day to eligible members for chronic care program enrollment
- Consistently complete 150 calls per day
- Achieve a target of 6 or more new enrolled members per day
- Use approved word tracks and compliant outreach language to explain the program and guide members through next steps
- Build trust quickly with members while keeping calls focused, efficient, and enrollment-oriented
- Clearly explain program benefits, including support from home, connected devices, and nurse-led care
- Handle member questions and common objections with confidence and professionalism
- Identify interested members and move them into the appropriate next step in the enrollment process
- Complete live transfers or scheduled handoffs as needed
- Accurately document call outcomes, dispositions, and enrollment activity in company systems
- Maintain strong follow-up discipline and complete all required outreach attempts
- Meet productivity, quality, and conversion expectations consistently
- Work closely with leadership and peers to improve messaging, performance, and enrollment outcomes
- Maintain a professional and reliable remote work environment during scheduled work hours

What you’ll bring:

- High school diploma or equivalent required
- 2+ years of experience in outbound calling, inside sales, call center, customer service, patient outreach, member engagement, or enrollment support preferred
- Proven ability to work in a high-volume outbound call environment
- Comfortable making 150 calls per day in a structured performance-based role
- Strong ability to follow tactical word tracks and approved messaging
- Excellent communication skills with the ability to sound clear, confident, and professional on the phone
- Ability to overcome objections and keep conversations moving toward enrollment
- Strong attention to detail and accurate documentation skills
- Comfortable working in a metric-driven role with daily activity and conversion goals
- Ability to work independently in a remote environment with strong personal accountability
- Experience in healthcare, health plans, chronic care, remote patient monitoring, or member enrollment is a plus
- Familiarity with CRM, dialer, or outreach platforms is a plus

## About CopilotIQ

## Company Overview
- **One-liner**: CopilotIQ delivers high-frequency connected care for seniors with chronic conditions like diabetes and hypertension, combining connected home devices, AI, and US-based licensed nurses.
- **Entity Type**: Private (Series B)
- **Headquarters**: Nashville, Tennessee, United States
- **Founded**: January 2021
- **Founders**: David Koretz

## Core Business
- **Primary Industry**: Healthcare technology / Remote Patient Monitoring (RPM)
- **Target Customers**: B2B2C – Medicare and Medicare Advantage beneficiaries (aged 65+) in 11 U.S. states; also partners with health plans and primary care physicians.
- **Mission Statement**: Provide data-driven, personalized care to help older Americans live longer and healthier lives by transforming chronic condition management from episodic visits to continuous, proactive care.

## Products & Services
- **CopilotIQ Program** (Service + Software + Hardware): Enrolled members receive connected blood pressure monitors and glucose meters with built-in cellular connectivity, a dedicated US-based licensed nurse for weekly coaching calls, personalized nutrition/exercise plans, and a platform that captures 1,000x more data than traditional care. AI-driven alerts flag critical changes for the care team.

## Market Standing
- **Valuation**: Not publicly available (conflicting reports on valuation; latest funding was Series B in October 2024 as part of the merger with Biofourmis)
- **Key Metric**: Total Funding – Seed (July 2021), Series A (March 2022), Series B (October 2024). Specific amounts not disclosed. The merger with Biofourmis (a former unicorn) may imply significant combined value.
- **Notable Investors/Partners**: Openspace, Bessemer Venture Partners (from Crunchbase); merged with Biofourmis in October 2024.
- **Growth Signals**:
  - Merger with Biofourmis (Oct 2024) to create the first end-to-end AI-driven in-home care platform.
  - Available in 11 states (Alabama, Florida, Georgia, Indiana, Kentucky, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia).
  - 93% of patients recommend CopilotIQ to others.
  - Active job postings up 150% year-over-year (LinkedIn, 2026).
  - Headcount reported at 64 by LinkedIn (with -13.1% YoY decline); Crunchbase lists 251-500 (conflicting reports).

## Competitive Advantages
- **Data density**: Collects 1,000x more daily readings than traditional episodic care, enabling real-time AI-driven alerts and personalized interventions.
- **Integrated clinical team**: US-based licensed nurses and supervising nurse practitioners collaborate with the patient’s primary care physician.
- **Medicare coverage**: Services covered under Medicare and most Medicare Advantage plans, reducing out-of-pocket barriers for seniors.
- **Merger with Biofourmis**: Combines CopilotIQ’s care delivery with Biofourmis’s remote monitoring and AI platform, creating a comprehensive end-to-end solution.

## Strategic Focus
- **Scale geography**: Expand from 11 states to more markets.
- **Deepen platform integration**: Leverage Biofourmis’s technology to enhance AI models and predictive analytics.
- **Payor partnerships**: Grow relationships with Medicare Advantage plans and health systems to drive adoption.
- **Product expansion**: Potential integration of continuous glucose monitors and additional chronic condition support.

## Why Work Here
- **Culture & Mission**: Mission-driven environment focused on improving health outcomes for seniors; data-driven, patient-first ethos.
- **Remote-First**: 100% remote – live and work from anywhere (as stated on careers page).
- **Benefits**: Flexible PTO, comprehensive health/dental/vision plans, 401(k), learning & development stipends.
- **Engineering & Clinical Roles**: DevOps, product, and clinical telehealth positions; small team (64 employees) offering impact and ownership.

## Sources
1. [copilotiq.com](https://copilotiq.com/)
2. [copilotiq.com/careers](https://copilotiq.com/careers/)
3. [linkedin.com/company/copilotiq](https://www.linkedin.com/company/copilotiq)
4. [crunchbase.com/organization/copilotiq](https://www.crunchbase.com/organization/copilotiq)
5. [copilotiq.com/how-it-works](https://copilotiq.com/how-it-works/)

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