---
title: 'New Store Operations Coordinator at Hot Topic & BoxLunch'
canonical: 'https://feeny.ai/job/new-store-operations-coordinator-hot-topic-boxlunch-city-of-industry-aygebrrdyd6d'
type: 'job'
last_seen: '2026-10-18'
---

# New Store Operations Coordinator at Hot Topic & BoxLunch

- **Company:** Hot Topic & BoxLunch
- **Location:** City of Industry, CA
- **Compensation:** $20–$24/hr
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/hottopic/133bd698-60b2-4d8c-bea1-0c4921511b1f

## Job description

We're growing faster than baby Groot! Hot Topic and BoxLunch are opening new stores and as a result we’re looking to add a New Store Operations Coordinator to the team. In this role, you’ll assist and support the Store Operations department on an administrative and functional level, while planning and executing New Store Opening (NSO) initiatives, including but not limited to Grand Openings, Relocations, Remodels, and Store Closures.

## WHAT YOU'LL DO

- Responsible for auditing and maintaining stock of all items required for New Store Opening boxes, recommending items to be purchased to the New Stores Manager.
- Pack and mail New Store Opening Boxes for all brands; maintain and adhere to strict delivery schedule; communicate with PM’s regarding tracking and delivery date of NSO Boxes.
- Serves as primary point of communication for new store grand opening event details.
- Executes and evaluates efficiency of New Store Opening box materials and processes, adjusts accordingly.
- Works with New Stores Manager to ensure timely receipt of NSO incentives.
- Assists with planning, creation of materials and scheduling of new store opening manager training
- Works with cross-functional partners to verify accuracy of new store marketing collateral prior to execution
- Works with field to obtain clear, accurate images of new store storefronts for use by all departments
- Performs other job duties as needed.

## WHAT YOU'LL NEED

- A minimum of a 6 months experience in a support capacity, preferably in a retail environment.
- High School Diploma, GED required.  Associate’s degree preferred.
- New Store Opening (NSO) experience is a HUGE plus.
- Excellent technical writing skills for maintenance of training materials.
- Knowledge of Microsoft Office Suite applications, Outlook, PowerPoint, Excel, Photoshop, InDesign, and Adobe Creative Suite preferred.
- Basic training knowledge/skills preferred.
- Illustrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
- Strong communication skills, including the ability to work in a team environment, give honest, direct feedback, and communicate clearly and professionally, both verbally and in writing.
- Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.
- Is accountable for results, approaches obstacles proactively, and looks for ways to resolve problems and issues.
- Regularly required to sit, stand, bend, and lift/move up to 50 pounds.

## About Hot Topic & BoxLunch

## Company Overview
- **One-liner**: Hot Topic Inc. is a leading specialty retailer of pop culture and music licensed apparel, accessories, and gifts, operating under the brands Hot Topic, BoxLunch, and Her Universe.
- **Entity Type**: Private (owned by Sycamore Partners since 2013)
- **Headquarters**: City of Industry, California, USA
- **Founded**: 1989 (Hot Topic); 2015 (BoxLunch)
- **Founders**: Orv Madden (Hot Topic); BoxLunch was launched by Hot Topic Inc.

## Core Business
- **Primary industry/industries**: Retail – Pop Culture Merchandise, Apparel, and Gifts
- **Target customers**: B2C – Fans of music, anime, gaming, movies, TV, and pop culture; primarily Gen Z and Millennials
- **Mission or purpose statement**: To be the destination of pop culture and music merchandise while giving back to the community. BoxLunch’s specific mission: for every $10 spent, provide a meal to someone in need through Feeding America®.

## Products & Services
- **Hot Topic**: Clothing, accessories, music, jewelry, and collectibles featuring officially licensed band tees, pop culture-inspired collections, anime merch, and fashion apparel. (Brick-and-mortar and e-commerce)
- **BoxLunch**: Pop culture merch and gifts including apparel, collectibles, and accessories. Launched in 2015, with over 150 specialty shops and a thriving e-commerce site. Each purchase helps provide meals to those in need.
- **Her Universe**: A brand focused on female fans of sci-fi, fantasy, and pop culture, offering licensed apparel and accessories.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue – Hot Topic approx. $741.7M; BoxLunch approx. $74.3M (LinkedIn estimates, combined ~$816M)
- **Notable Investors/Partners**: Owner: Sycamore Partners (private equity); Partners: Feeding America®, Mental Health America, Notes for Notes, The Trevor Project
- **Growth Signals**: BoxLunch headcount grew 13.9% YoY to 655 employees; Hot Topic headcount grew 6.2% YoY to 2,215 employees; active job postings: 1,184 (as of Sept 2026); BoxLunch has given over 100 million meals to date; expanding distribution centers (La Vergne, TN and Riverside, CA).

## Competitive Advantages
- **Exclusive Licensing**: Deep relationships with major entertainment studios and music labels, securing exclusive product lines not available at general retailers.
- **Niche Community Focus**: Strong brand loyalty among pop culture, music, and anime fans; authentic engagement with subcultures.
- **Philanthropy as Differentiator**: BoxLunch’s meal-giving model creates emotional connection and repeat purchases.
- **Omnichannel Presence**: 600+ Hot Topic retail locations, 150+ BoxLunch stores, plus robust e-commerce and distribution network.

## Strategic Focus
- Expand BoxLunch store footprint and e-commerce penetration.
- Strengthen direct-to-consumer relationships through social media and influencer partnerships.
- Continue to invest in diversity, equity, and inclusion initiatives.
- Grow the Her Universe brand and cater to underserved female fandom.
- Optimize supply chain and distribution for faster fulfillment.

## Why Work Here
- **Culture**: Inclusive, collaborative, and authentic environment where employees are encouraged to “be who you are and love what you do.” The company values creativity and innovation.
- **Work Policy**: Hybrid workspace – employees engage in a combination of remote and on-site work. Typical time on-site is flexible.
- **Perks & Benefits**: Performance bonuses, family medical leave, job training and talent development programs. Benefits package includes medical, dental, vision, and 401(k).
- **Career Growth**: Opportunities across retail stores, distribution centers, and corporate HQ. Strong internal mobility, with many employees moving between brands (e.g., talent from GameStop, Target, Vans).
- **Community Impact**: Employees take pride in giving back through partnerships with Feeding America, Mental Health America, and other nonprofits.

## Sources
1. [lever.co](https://jobs.lever.co/hottopic) – Hot Topic Inc. careers page
2. [linkedin.com/company/hot-topic](https://linkedin.com/company/hot-topic) – Hot Topic company profile
3. [linkedin.com/company/boxlunch](https://linkedin.com/company/boxlunch) – BoxLunch company profile
4. [builtin.com](https://builtin.com/company/hot-topic-inc) – Hot Topic Inc. culture, perks, and offices
5. [builtinla.com](https://www.builtinla.com/company/hot-topic-inc) – Hot Topic Inc. Los Angeles office overview

## Other roles at Hot Topic & BoxLunch

- [Receptionist](https://feeny.ai/job/receptionist-hot-topic-boxlunch-city-of-industry-mhtpxnhxcq6e) — City of Industry, CA
- [Associate Merchandise Planner](https://feeny.ai/job/associate-merchandise-planner-hot-topic-boxlunch-city-of-industry-4zc77wwe4fdq) — City of Industry, CA
- [Licensing Coordinator](https://feeny.ai/job/licensing-coordinator-hot-topic-boxlunch-city-of-industry-y987mepxwmh6) — City of Industry, CA
- [Senior Inventory Accountant](https://feeny.ai/job/senior-inventory-accountant-hot-topic-boxlunch-city-of-industry-njt5gkg3rame) — City of Industry, CA
- [Assistant Manager Licensing, Business Development](https://feeny.ai/job/assistant-manager-licensing-business-development-hot-topic-boxlunch-city-of-35xbe7qwjyr9) — City of Industry, CA
- [Fulfillment Team Lead](https://feeny.ai/job/fulfillment-team-lead-hot-topic-boxlunch-la-vergne-cka5ca8y90rk) — La Vergne, TN
- [Purchasing Manager – Retail Operations & Indirect Procurement](https://feeny.ai/job/purchasing-manager-retail-operations-indirect-procurement-hot-topic-boxlunch-00gb4kr9v43d) — City of Industry, CA
- [Financial Analyst](https://feeny.ai/job/financial-analyst-hot-topic-boxlunch-city-of-industry-68y9adc427cd) — City of Industry, CA
- [Equipment Operator](https://feeny.ai/job/equipment-operator-hot-topic-boxlunch-la-vergne-5bedc0esa0dq) — La Vergne, TN
- [Distribution Center Associate](https://feeny.ai/job/distribution-center-associate-hot-topic-boxlunch-la-vergne-xd17zds01qm6) — La Vergne, TN