--- title: 'NOC Analyst at AHEAD' canonical: 'https://feeny.ai/job/noc-analyst-ahead-gurugram-8fj9nvpeak6e' type: 'job' last_seen: '2026-09-11' --- # NOC Analyst at AHEAD - **Company:** AHEAD - **Location:** Gurugram, India - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.lever.co/thinkahead/3bdc2e06-7dcf-4a86-bc71-8f4877a841fc ## Job description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Network Administrators are responsible for monitoring of client infrastructure with provided tools, incident management including triage, response and escalation of incidents based on severity, service request management and change management for Managed Services customers. ## Key Responsibilities - Monitor customer network and IT infrastructure - Incident management via ITIL based ITSM (ServiceNow) - Answer phone calls from select client contacts to open new or check status of existing incidents - Performs troubleshooting of a network related alerts/incidents and escalate to appropriate teams as needed - Performs troubleshooting of a variety of other infrastructure platform issues, such as but not limited to: - Server – Windows/Unix/Linux - Backup/Replication - Cloud - Exchange/O365 server issues - Performs troubleshooting with carriers and 3rd party vendors regarding network hardware and circuit issues - Utilizes a variety of system and event management tools and procedures to respond and resolve internal and external customer issues - Performs analysis of event management system alerts to ensure devices are tuned properly - Follow specific Standard Operating Procedures (SOP), Work Instructions, and operations Run Books to perform network tasks on behalf of customers, including (but not limited to) IOS upgrade, switchport shut/no-shut, etc. - Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA) - Communicates frequently with Client team(s), engineers/architects, Team Leads, and hardware/software vendors during incident resolution - Create and maintain system and process documentation in appropriate knowledgebase. - Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. - Assist with cross training of other NOC team members as needed. ## Skills Required - At least 3+ years of operational experience in multiple technologies, including all the following: - Networking technologies including (but not limited to) Firewalls, Routers, switches and wireless technologies; Cisco and/or Palo Alto preferred. - Experience with general technologies such as servers, storage, virtualization and cloud - Proficient use of all Microsoft Office applications - Experience working with an ITIL based ticketing system tool – ServiceNow helpful - Experience with at least one IT observability/monitoring tool or technology (Elastic,LogicMonitor, Solar Winds, etc) - Experience with Elastic observability strongly preferred Certifications - One of the following certifications is preferred: - Elastic Observability (ECOE) - Logic Monitor Certified Associate (LMCA) - Microsoft Certified Solutions Expert (MCSE) - Microsoft Certified Professional (MCP) - Red Hat Certified System Administrator (RHCSA) - Linux Certified Administrator (LCA) - Cisco Certified Associate (CCNA) Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. India Employment Benefits include: Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership ## About AHEAD ## Company Overview - **One-liner**: AHEAD is an engineering-led digital platform company that accelerates enterprise strategy into execution across AI, cloud, data, security, and infrastructure. - **Entity Type**: Private (Bootstrapped/PE-backed; no public funding rounds disclosed) - **Headquarters**: New York, New York, USA - **Founded**: 2007 - **Founders**: Dan Adamany (CEO) ## Core Business - **Primary industry/industries**: IT Services & Consulting, Digital Transformation, Managed Services - **Target customers**: Fortune 1000 enterprises, large-scale organizations with complex, multi-domain IT estates (B2B, Enterprise) - **Mission or purpose statement**: To accelerate strategy into execution, engineering integrated solutions across infrastructure, applications, data, and security — building what others only blueprint. ## Products & Services - **AI Transformation**: A unified AI fabric to accelerate AI from idea to business value, including AI-enabled infrastructure and data readiness. *(Service)* - **AI Enabled Infrastructure**: Scalable, resilient architectures supporting high-performance workloads from core to edge. *(Service)* - **Data Platform Modernization**: Governed data platforms that turn raw data into trustworthy insight and AI readiness. *(Service)* - **Secure and Resilient Architectures**: Platforms designed to reduce risk, limit impact, and recover quickly. *(Service)* - **Platform and Workload Modernization**: Modernizing platforms and optimizing workloads across cloud, data center, and edge. *(Service)* - **Operational Excellence**: Frictionless operations, predictable performance, and optimized spend. *(Service)* - **Managed Services**: Ongoing management of critical systems over their entire lifecycle. *(Service)* - **Proprietary IP (Foundry™, Hatch™)**: Accelerators, financial models, scorecards, integration-ready code, and policy-as-code. *(Software/Tooling)* - **400+ APIs & Custom Offerings**: Frameworks that integrate multiple platforms for automation, data sandboxes, and ML/AI exploration. *(Platform)* ## Market Standing - **Valuation/Market Cap**: Not publicly available (Private company) - **Key Metric**: **Gross Revenue** of **$3.7 billion** (as of 2024, following the acquisition of CDI); **2,500+ employees** across 40 locations globally. - **Notable Investors/Partners**: Partners with **200+ technology providers** (e.g., major cloud, data center, security, and automation vendors). The company is backed by private equity (likely a growth/PE structure, though specific investors are not named in the provided materials). - **Growth Signals**: Scaled from a Midwest focus to national and international coverage through **12 acquisitions since 2019**; expanded service portfolio into data, app dev, custom manufacturing, and global logistics via M&A; recent acquisition of CDI (New York-based) added significant scale. ## Competitive Advantages - **Orchestration Expertise**: Ability to stitch together complex, multi-vendor systems into cohesive, scalable architectures — a differentiator in an increasingly fragmented IT landscape. - **Full-Stack Engineering**: Deep expertise across AI, cloud, data, security, infrastructure, and operations, applied in an integrated fashion. - **Unified Delivery Model**: One team, one roadmap, one owner held accountable for driving outcomes, from strategy through implementation and ongoing operations. - **Consultative Approach**: Engages early to architect transformation roadmaps, not just as a reseller of hardware/software. - **Proprietary IP (Foundry™, Hatch™)**: Unique accelerators and code libraries that de-risk and speed up client digital initiatives. ## Strategic Focus - **Current priorities**: Accelerating enterprise AI adoption; expanding managed services; deepening capabilities in data, security, and cloud; continuing M&A strategy to add geographic coverage and new service lines. - **Direction for growth**: Becoming the go-to strategic partner for Fortune 1000 leaders navigating the complexity of modern IT, with a focus on accountability from design to operations. ## Why Work Here - **Culture highlights**: Engineering-led organization with a strong emphasis on technical depth, ownership, and accountability. Described as a "game-changer in tech" that values innovation and execution. - **Remote/hybrid/office policy**: Likely hybrid/office-based given the nature of client-facing consulting and infrastructure work; 40 global locations suggest flexibility in location. - **Notable perks or engineering culture**: Opportunity to work with cutting-edge technologies across AI, cloud, security, and data at massive scale; exposure to Fortune 1000 clients and complex transformations; strong focus on IP development and engineering excellence; clear growth trajectory through acquisitions and expansion. ## Sources 1. [AHEAD Official Website](https://www.ahead.com/) 2. [AHEAD Story Page](https://www.ahead.com/story/) 3. [AHEAD Leadership Page](https://www.ahead.com/leadership/) 4. 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