---
title: 'Nonprofit Success Manager at Goodstack'
canonical: 'https://feeny.ai/job/nonprofit-success-manager-goodstack-g56zw761nxkz'
type: 'job'
last_seen: '2026-09-14'
---

# Nonprofit Success Manager at Goodstack

- **Company:** Goodstack
- **Location:** 🇺🇸, United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-19
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/goodstack/25a5b4b0-7dea-4909-a985-0e18232398d0

## Job description

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place. Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary.

## Our Mission

Our mission at Goodstack is to revolutionize how the world does good 🌎. As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally. To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵

Join us as a Nonprofit Success Manager to help nonprofits access technology and funding opportunities! We’re looking for a proactive, empathetic, and process-driven Nonprofit Success Manager to connect and support nonprofits with the tools they need to run their missions. In this role, you’ll be the first point of contact for nonprofit leaders exploring Goodstack. You’ll reach out to inbound leads, guide them through our platform, and help them understand how Goodstack can transform their tech stack and funding workflows. If you thrive on meaningful conversations, love solving problems, and want to make a tangible social impact — this could be the perfect role for you!

As Nonprofit Success Manager at Goodstack, your mission will be to:

- Reach out to inbound nonprofit leads to understand their needs and offer guidance & support
- Conduct deep discovery calls to uncover challenges and opportunities.
- Communicate through multiple channels – including phone, email, and video – with warmth and clarity.
- Become a product expert and confidently explain technology features and value to nonprofits.
- Maintain accurate data and activity tracking in HubSpot and our broader tech stack.
- Share insights that help refine our process and strengthen the customer experience.
- Deliver every interaction with empathy, professionalism, and the level of service you’d want to receive.

After 3 months, success will look like:

- You’ve become fluent in Goodstack’s platform, story, and nonprofit audience.
- You’re consistently converting inbound leads into active users, with the knowledge to make the most of their tools.
- You’ve built a healthy pipeline and established yourself as a trusted advisor to prospective customers.
- You’re providing actionable feedback to the marketing teams based on customer insights.

This role is a perfect match for you if you have:

- +1 year of professional experience in sales, support, or another customer-facing role.
- Experience managing a high-volume pipeline and selling or engaging through multiple channels.
- Strong active listening and storytelling skills with the ability to connect authentically.
- Exceptional written and verbal communication with attention to tone and clarity.
- A self-starter mindset – comfortable with ambiguity, fast-paced change, and experimentation.
- A genuine passion for helping nonprofits succeed and curiosity about technology and social impact.

Bonus if you have knowledge or love of:

- Experience in the nonprofit or social impact sector.
- Previous SDR, CSR experience in a SaaS or technology company.
- Familiarity with HubSpot or similar CRM tools.

🇺🇸 What you can expect upon joining our team 💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success 💝 Goodstack’s Workplace Giving ⚕️Private Health Insurance 🍽 On Tuesday, lunch is on Goodstack 🌞 $300 Brighten your day annual budget 🤓 $1,200 Learning & development annual budget 📚 Goodstack library ⭐️ Paid days off to volunteer for non-profit causes 🎤 Paid days to attend conferences 🥳 Paid day off on your birthday! 🌴 25 days annual leave, plus paid public holidays 💙 Paid sick leave 🧘🏽 Paid wellness leave ⚖️ Flexible working hours 🖥️ WFH budget upon joining 🌳 Ecologi Carbon Offsetting 🙌 … and so much more

## About us

Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world. Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action. Let's do this! 💜

## OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special [lemon twist](https://goodstack.io/blog) to Goodstack to propel us forward in striving to create a better world for us all. Check out our [Careers Page](https://goodstack.io/careers) for more details!

## About Goodstack

## Company Overview
- **One-liner**: Goodstack provides a global impact infrastructure platform that enables businesses to integrate corporate social responsibility (CSR) initiatives—including nonprofit verification, employee giving, grants management, and donation experiences—directly into their products and operations.
- **Entity Type**: Private (Series A)
- **Headquarters**: London, United Kingdom
- **Founded**: 2017
- **Founders**: Henry Ludlam (CEO), William Young (Co-founder)

## Core Business
- **Primary industry**: Social Impact / Corporate Social Responsibility (CSR) Technology, Software Development
- **Target customers**: B2B; mid-market to enterprise companies (e.g., Asana, Atlassian, monday.com) that need to manage and scale their corporate giving and social impact programs.
- **Mission or purpose statement**: "We’re dedicated to bringing the very best people together to build a future in which good is built into everything we do." [goodstack.io](https://goodstack.io/about)

## Products & Services
- **Global Nonprofit & Educational Organization Verification**: An API and automated workflow that verifies the legitimacy of nonprofits and educational institutions globally, helping companies ensure their discount/donation programs are going to eligible causes. [goodstack.io](https://goodstack.io/)
- **AI-Powered Grants Management**: A platform that uses AI to review grant applications and automate workflows, improving decision-making and efficiency for corporate grant programs. [goodstack.io](https://goodstack.io/)
- **Employee Giving & Matching**: An automated platform that reduces administrative burden, allowing employees to donate to causes and have their donations matched by their employer, with global reach. [goodstack.io](https://goodstack.io/)
- **Employee Volunteering**: A service that sources high-quality, curated volunteer opportunities globally and tracks employee volunteering time. [goodstack.io](https://goodstack.io/)
- **Product Donations (Customer Giving)**: An API that allows companies to embed donation experiences directly into their own products or checkout flows, enabling customers to give to causes. [goodstack.io](https://goodstack.io/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric (Funding)**: Total funding of **$55.2M** across 5 rounds. The most recent round was a **$28M Series A** led by **General Catalyst** in November 2024. [LinkedIn](https://uk.linkedin.com/company/goodstackglobal)
- **Notable Investors/Partners**: General Catalyst (lead investor in Series A). Partners include major enterprise clients like Asana, Atlassian, and monday.com. [goodstack.io](https://goodstack.io/)
- **Growth Signals**: 
    - In 2025, the platform facilitated **over $5B in donations**, making it the largest nonprofit donor of any company globally. [LinkedIn](https://uk.linkedin.com/company/goodstackglobal)
    - Headcount grew **28.3% year-over-year** to 94 employees. [LinkedIn](https://uk.linkedin.com/company/goodstackglobal)
    - Operates in **11 countries** including the US, Philippines, Australia, Canada, and Poland. [LinkedIn](https://uk.linkedin.com/company/goodstackglobal)

## Competitive Advantages
- **Global Infrastructure & Database**: Boasts the world’s largest database of verified causes (240+ countries and territories, 13.5M+ causes), creating a significant data moat that is difficult for competitors to replicate. [goodstack.io](https://goodstack.io/about)
- **Platform Integration**: Deeply integrated into the workflows of major SaaS platforms (Asana, monday.com, Atlassian), making their verification and donation rails a critical, embedded component of their clients' products.
- **End-to-End Suite**: Offers a unified platform covering verification, grants, employee giving, and customer donations, providing a single source of truth for corporate impact initiatives.

## Strategic Focus
- **Product Expansion**: Continuing to build out their AI-powered grants management platform and enhancing their API for product donations.
- **Global Scale**: Expanding their verified cause database and donation rails to more countries and territories to serve global enterprises.
- **Customer Acquisition**: Targeting more large tech and enterprise companies to embed their impact infrastructure, leveraging existing partnerships and case studies.

## Why Work Here
- **Mission-Driven Work**: The company’s core mission is to make it easy for businesses to do good, offering employees a strong sense of purpose. [goodstack.io](https://goodstack.io/careers)
- **Culture & Values**: Emphasizes a "candid and kind" culture, an obsession with customer experience, and a "lemon twist" (doing things with a creative, positive spin). They also have a strong focus on giving back, with 4 paid volunteering days per year and donation matching up to £250. [goodstack.io](https://goodstack.io/careers)
- **Perks & Benefits**: 
    - Competitive salary, salary reviews, and equity.
    - Flexible working hours and 25 days holiday (excluding public holidays).
    - £1,000 annual education budget, MacBook & equipment budget.
    - Paid sick leave (physical and mental health), and paid maternity/paternity/adoption leave.
    - "Tasty Tuesdays" (company lunch), a company library, and carbon-neutral commuting offsets.
    - Regular company hackathons focused on social causes. [goodstack.io](https://goodstack.io/careers)
- **Remote/Hybrid Policy**: The company is headquartered in London but operates across multiple countries. Job postings suggest a flexible/hybrid working environment, though specific policy details are not explicitly stated on the careers page.
- **Team & Growth**: A growing team of ~94 people with a 28.3% headcount growth rate, indicating a dynamic scaling environment. [LinkedIn](https://uk.linkedin.com/company/goodstackglobal)

## Sources
1. [Goodstack Official Website](https://goodstack.io/)
2. [Goodstack About Page](https://goodstack.io/about)
3. [Goodstack Careers Page](https://goodstack.io/careers)
4. [Goodstack LinkedIn Page](https://uk.linkedin.com/company/goodstackglobal)
5. [Goodstack on The Org](https://theorg.com/org/goodstack)

## Other roles at Goodstack

- [Sales Representative](https://feeny.ai/job/sales-representative-goodstack-djbstmf9sqs0) — 🇺🇸, United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-goodstack-051s3fas5xtw) — 🇺🇸, United States
- [Account Manager](https://feeny.ai/job/account-manager-goodstack-p2xmmp6mxxmc) — 🇺🇸, United States
- [Grant Operations Administrator](https://feeny.ai/job/grant-operations-administrator-goodstack-2h0mtaw2gsc8) — 🇺🇸, United States
- [Business Development Representative, Enterprise](https://feeny.ai/job/business-development-representative-enterprise-goodstack-ysp3nbq2nnen) — 🇺🇸, United States
- [Revenue Operations Manager](https://feeny.ai/job/revenue-operations-manager-goodstack-london-5zhacwy9jq0w) — 🇬🇧 London, United Kingdom
- [Business Development Representative, Enterprise](https://feeny.ai/job/business-development-representative-enterprise-goodstack-london-rp98btp0gcd9) — 🇬🇧 London, United Kingdom
- [Grant Writer](https://feeny.ai/job/grant-writer-goodstack-ce3zdv81s4z2) — 🇺🇸, United States
- [Customer Success Manager (North America)](https://feeny.ai/job/customer-success-manager-north-america-goodstack-ymytngajh7fr) — 🇺🇸, United States