--- title: 'Number Operations Specialist at Aircall' canonical: 'https://feeny.ai/job/number-operations-specialist-aircall-remote-012f6hb4efnw' type: 'job' last_seen: '2026-09-07' --- # Number Operations Specialist at Aircall - **Company:** Aircall - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-08 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/aircall/79c2bd37-9a22-4a97-8376-bcf50a5a576d ## Job description Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. We are looking for a detail-oriented and eager-to-learn Number Operations Specialist (Entry Level) to join our Number Operations team. In this role, you will help manage the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers. You'll support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries, working closely with internal teams, customers, and external carriers to resolve issues. This is a great opportunity to build a foundation in telecom operations — full training will be provided. Qualifications: - Strong attention to detail and ability to manage multiple tasks at once - Good written and verbal communication skills - Comfortable learning new software tools (CRM/ticketing systems such as Zendesk or Jira) - Eagerness to learn about telecom, VoIP, and number portability processes - No prior telecom experience required — training provided Skills & Competencies: - Organized with good time management - Problem-solving mindset with a customer-first attitude - Willingness to ask questions and escalate issues appropriately - Team player who collaborates well across departments - Interest in working with data and spotting patterns over time Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💵 Competitive salary package & benefits 🏨 Medical, dental, and vision insurance is 100% covered 📈 401k plan with company matching! ✈️ Unlimited PTO — take the time you need to come to work feeling great! ⭐️ Wellness, internet, and childcare reimbursements 💚 Generous parental leave policy DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here. ## About Aircall ## Company Overview - **One-liner**: Aircall provides an AI-powered cloud-based customer communications platform that unifies voice, SMS, WhatsApp, and messaging with native CRM and helpdesk integrations. - **Entity Type**: Private (Venture-backed; latest deal: Secondary/Merger & Acquisition, 2026) - **Headquarters**: New York, United States (also has major offices in Paris, London, Sydney, Berlin, Madrid, San Francisco, Bellevue, and Mexico City) - **Founded**: 2014 - **Founders**: Not publicly attributed to a single named founder; the company was co-created in Paris. ## Core Business - **Primary Industries**: Cloud Communications / Contact Center as a Service (CCaaS), Customer Experience (CX) Software, AI-powered Sales & Support Tools. - **Target Customers**: B2B – primarily SMB and Mid-Market businesses (over 23,000 customers globally) looking to modernize their phone system and customer engagement. - **Mission**: To empower professionals to have richer conversations by providing a cloud-based voice solution, turning every connection into a satisfied customer. ## Products & Services - **Aircall VoIP Phone System**: The core cloud-based phone system replacing traditional PBX, with intelligent call routing, IVR, and analytics. - **AI-Powered Voice Agents**: Autonomous AI Agents that handle routine customer requests 24/7, resolving issues without human intervention. - **AI Assistants**: Real-time tools that provide live transcription, note-taking, automated CRM updates, and follow-up task creation. - **Unified Inbox**: A single platform for calls, SMS, and WhatsApp messages, ensuring all interactions are connected to the CRM. - **250+ Integrations**: Native integrations with key business tools including Salesforce, HubSpot, Zendesk, Intercom, and Slack. ## Market Standing - **Valuation**: Not publicly disclosed (Aircall last raised a Series D in 2021 at a $1B+ valuation, achieving "unicorn" status). - **Key Metric**: - **Annual Recurring Revenue (ARR)**: Exceeded $100 million as of 2022 (reached "Centaur" status). - **Total Funding**: $226 million raised since 2015 (Seed, Series A, B, C, D). - **Notable Investors/Partners**: Goldman Sachs Asset Management (led Series D), DTCP, Swisscom, Adam Street, Balderton Capital, HubSpot Ventures. - **Growth Signals**: - Over 23,000 customers across 110+ countries. - Headcount of ~700-800 employees across 9 global offices. - Named to the Deloitte Fast 500 list. - Recent M&A activity (acquired Piper and Vogent in 2026) signaling aggressive expansion. ## Competitive Advantages - **Platform Agnosticism**: Deep, native integrations with over 250 business apps (compared to more closed ecosystems). - **AI-First Approach**: Integrated AI Agents and Assistants embedded directly into the conversation flow, not as a separate add-on. - **Team-Led Design**: Unlike traditional contact centers built for mass scale, Aircall is optimized for team-led collaboration and CRM-driven workflows. - **Enterprise-Grade Compliance**: SOC2 Type II, GDPR, and HIPAA compliant, allowing use in regulated industries. ## Strategic Focus - **AI Integration**: Embedding AI across the entire platform to automate manual tasks (post-call work, note-taking, routing) and provide live coaching. - **Product Expansion**: Building out autonomous AI Agents to handle after-hours and peak volume calls. - **Global Scale**: Expanding international presence (recent office openings in Mexico City and Madrid) and pushing into the APAC market (Sydney office). - **Vertical Integration**: Recent acquisitions (Piper, Vogent) suggest a push to broaden the product suite and deepen AI capabilities. ## Why Work Here - **Culture & Size**: ~700 employees from 40 nationalities, described as a "scale-up" environment — past the chaotic startup phase but still moving fast. - **Flexibility**: Flexible remote policy rated highly by employees; work-from-home options are available. - **Diversity & Inclusion**: Explicit commitment to DE&I; "we celebrate what makes you, you." - **Growth Trajectory**: The company is at an inflection point (post-Centaur, post-unicorn) with aggressive M&A. Opportunity to shape the product, culture, and processes at scale. - **Perks**: Competitive salary, flexible remote policy, and "be the best version of yourself" ethos. - **Global Exposure**: Opportunities to work across 9 offices and collaborate with teams in North America, Europe, and APAC. ## Sources 1. [aircall.io](https://aircall.io/) - Official website, product overview 2. [aircall.io/careers](https://aircall.io/careers/) - Careers page, culture, headcount data 3. [aircall.io/about-us](https://aircall.io/about-us/) - About page, history, funding milestones 4. [linkedin.com/company/aircall](https://www.linkedin.com/company/aircall) - LinkedIn profile, employee count, open positions 5. [pitchbook.com](https://pitchbook.com/profiles/company/81891-91) - PitchBook profile, funding history, recent M&A (2026) ## Other roles at Aircall - [Data Scientist](https://feeny.ai/job/data-scientist-aircall-new-york-8k1x5fpnkztz) — New York, NY - [Customer Engineer - Iberia & Italy](https://feeny.ai/job/customer-engineer-iberia-italy-aircall-madrid-t7cv2ct5kypm) — Madrid, Spain - [Product Manager Intern](https://feeny.ai/job/product-manager-intern-aircall-paris-azf47yap5j53) — Paris, France - [Billing Specialist](https://feeny.ai/job/billing-specialist-aircall-remote-7qd8vqm7n26b) - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-aircall-madrid-dtkcra8peqj2) — Madrid, Spain - [Senior Revenue Operations Business Partner, EMEA](https://feeny.ai/job/senior-revenue-operations-business-partner-emea-aircall-paris-gc5hs3xa6mgb) — Paris, France - [Software engineer, Programmable Comms](https://feeny.ai/job/software-engineer-programmable-comms-aircall-madrid-k8f56w7vzxyt) — Madrid, Spain - [Mitarbeiter im Innendienst (m/w/d)](https://feeny.ai/job/mitarbeiter-im-innendienst-m-w-d-aircall-berlin-jtd0mcxzqjxy) — Berlin, Germany - [Regional Marketing Intern, DACH Market](https://feeny.ai/job/regional-marketing-intern-dach-market-aircall-paris-10fbh5dr8r2t) — Paris, France - [Revenue Operations Manager, Planning & Commissions](https://feeny.ai/job/revenue-operations-manager-planning-commissions-aircall-seattle-f6xk18zkchzs) — Seattle, WA